UC blogs: UC&C adoption is a balancing act

In this week's UC blogs, analysts discuss why IT must manage the expectations and realities of UC&C adoption and which vendors offer the best deal when it comes to IP telephony and UC costs.

Analyst Jon Arnold discusses why IT must strike the right balance between complexity and simplicity when adopting unified communications and collaboration in the enterprise.

UC&C can be complex because many collaboration vendors offer only a few services, leading to enterprises taking a multi-vendor approach to collaboration. Adding to the complexity of a multi-vendor approach, enterprises must make sure various collaboration platforms integrate with their networks, Arnold writes.

Users have an expectation of simplicity when it comes to UC&C. Collaboration tools must be easy to use and require only basic training. Enterprises can also turn to the cloud to simplify the management of collaboration tools, Arnold writes.

Read more about how to balance the complexity and simplicity of collaboration.

Telephony costs down, implementation costs up

Nemertes Research President Robin Gareiss discusses the findings of Nemertes' recent study on IP telephony and UC costs. The study found that IP telephony costs are declining, but implementations are increasing. On-premises IP telephony costs are dropping thanks to lower capital and operational costs and a highly competitive market, Gareiss says. Implementations are increasing because of increased time spent planning and engineering systems.

Gareiss says that ShoreTel, Avaya and Interactive Intelligence have the lowest total cost of ownership for on-premises IP telephony. In the UC space, ShoreTel, Microsoft and Verizon have the lowest operational costs, while ShoreTel, Microsoft and Avaya have the lowest implementation costs.

Read more to learn how Gareiss says companies are spending on UC.

Cloud now a default for healthcare

Forrester Research Senior Analyst Skip Snow discusses why the cloud is becoming the default choice in the healthcare industry when it comes to communication and infrastructure. The healthcare industry has historically avoided the cloud due to security concerns, but that attitude is changing, he writes.

Snow writes that attitudes around the cloud are changing due to the high costs of building and maintaining data centers, improvements in network infrastructure and the enactment of the HIPAA Omnibus rule, which requires that vendors accept responsibility for sensitive patient information. Now healthcare organizations are moving communication tools like email to the cloud, and doctors are using cloud-based video conferencing services to connect to patients.

Read more about how the healthcare industry is adopting cloud-based services.

Next Steps

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