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Enterprise Connect is right around the corner and unified communications (UC) vendors are gearing up to announce their latest products and services. This year, more than 175 companies will exhibit in the Enterprise Connect expo hall to showcase their latest offerings, ranging from analytics to collaboration to video. Read on for a sampling of the UC service and product announcements coming out of this year's conference.
Alcatel-Lucent Enterprise will exhibit its updated OpenTouch Suite for enhanced mobile collaboration. OpenTouch Suite combines telephony services, instant messaging, Web conferencing and HD video onto a single application to simplify collaboration, whether employees are at their desks or on the road.
The OpenTouch Conference application is a cloud-based audio conferencing service that removes the need for access codes and offers greater control over conference calls. The OpenTouch Conversation application aims to make it easier to communicate across devices by seamlessly moving calls from the phone to the tablet to the video conferencing endpoint.
Blue Jeans Network
Cloud-based video conferencing provider Blue Jeans Network will showcase its Blue Jeans Relay service, which promises to automate the conference room experience.
Blue Jeans Relay's software integrates with a customer's on-premises video equipment and calendar applications. The service removes the need for dial-in code and meeting IDs when joining a video conference. Instead, users will be able to see and join scheduled meetings with a touch-to-join tablet application.
CaféX Communications won the Best of Enterprise Connect award at last year's Enterprise Connect for its WebRTC-based customer interaction service, Fusion Live Assist. This year, CaféX will be announcing details of its partnership with Humanify, a cloud-based customer engagement service provider.
The partnership will offer a service that integrates enterprise systems with data analytics, WebRTC in-app communication and Fusion Live Assist to facilitate better engagement with customers. The service will be delivered in an omnichannel environment to allow engagement with customers, whether they're on a desktop or mobile device.
Glip, Inc. will announce the release of its messaging app Glip 2, an update of its original app Glip. The app aims to streamline workflows and enhance productivity and collaboration. The app offers project management features like file sharing and the ability to edit a task without having to leave a conversation.
Chat and video conferencing capabilities are built into the app, and users can auto-sync the app with their calendars. Glip 2 integrates with services like Box, Dropbox and Google Drive and is available on the desktop and iOS and Android devices.
Mobile UC vendor Tango Networks will present its wireless business continuity service, which keeps an organization's operations running if the organization loses PBX or WAN connectivity. The service works with any enterprise phone system and uses employees' mobile phones as backup.
The service eliminates the need for on-premises equipment or leased circuits for business continuity. Employees can stay connected during PBX or WAN outages as the service routes business numbers' calls to and from mobile devices.
Tango Networks was a winner in the 2014 Enterprise Connect Innovation Showcase for its mobile federation service.
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