Problem solve

Problem solve

Get help with specific problems with your technologies, process and projects.

• Integrate contact center and unified communications platforms

  The lines are blurring between contact center and unified communications platforms, as team messaging capabilities help agents collaborate and resolve customer issues. Continue Reading

• How to calculate video conferencing bandwidth requirements

  Image motion, frame rates and screen resolution often dictate video conferencing bandwidth requirements. The number of endpoints and concurrent calls are also key factors. Continue Reading

• What's the best way to approach WebRTC development?

  Once an organization has found a use case for a WebRTC service, it must evaluate a specific and long list of requirements before attempting a WebRTC development. Continue Reading

• ISDN, T1 and E1: What are the differences?

  T1 and E1 network links have been used in networks for years, as has ISDN in some countries. Our expert looks at the differences among them and new networking options taking their places. Continue Reading

• How does a UC cloud-based architecture benefit from SBC services?

  A UC cloud-based architecture has similar network needs as on-premises systems. Networking expert Carrie Higbie Goetz explains why SBC services are necessary in a cloud environment. Continue Reading

• Bolster voice security with these five critical tips

  Proper voice security in the network requires voice gateway isolation, patch protection, next-generation firewalls, traffic encryption and limiting certain VoIP features.Continue Reading

• Employee consultation needed before deploying new UC tools

  Organizations that don't seek an employee consultation before deploying communications tools may struggle with adoption. Learn how to deploy tools that employees want to use.Continue Reading

• Changing IT's role in today's collaboration environment

  Employee collaboration habits have prompted new ways of working, and IT's role has changed in the process. Employees are embracing collaboration, remote working and bringing their own apps and ...Continue Reading

• What are the security risks of a WebRTC implementation?

  WebRTC security involves two layers: the browser and the developer. When adopting WebRTC, enterprises need to consider the different security measures and implications in place.Continue Reading

• How can I address the challenges of real-time apps over Wi-Fi?

  Users often compete for bandwidth supremacy when running real-time UC apps in a Wi-Fi environment. Networking expert Carrie Higbie explains how to design a network to support needy real-time apps.Continue Reading

• Skype for Business users struggle to manage voice quality

  Once an organization deploys Skype for Business, the next hurdle is managing quality of service (QoS), which measures and improves high-bandwidth video and multimedia content. Nemertes Research ...Continue Reading

• What's the best way to integrate a UC suite?

  Integrating a new unified communications suite with existing infrastructure can seem daunting. Expert Carrie Higbie offers some best practices for a smooth integration.Continue Reading

• How do I make my video conferencing system easy to use?

  Enterprises that want a video system that is easy for employees to use should prioritize training and support. Expert Jon Arnold explains what aspects to focus on.Continue Reading

• How does a single pane of glass impact collaborative apps?

  Industry experts discuss how the role of collaborative apps will change as organizations consider deploying single-pane-of-glass platforms.Continue Reading

• How to thwart the risks presented by SaaS products

  Employees love the ease of downloading apps. But IT needs to be vigilant in providing workers with what they want while maintaining security over SaaS products.Continue Reading