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SearchCRM
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Premium pay for technical CRM skills must reflect volatility
Premium pay for skilled IT jobs remained largely unchanged heading into 2018, but workers will still be rewarded for CRM ...
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Ten tips for honing social media customer service skills
Navy Federal Credit Union ingrains customer service in social engagement, sometimes the only channel where sailors at sea can get...
SearchNetworking
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What makes networking automation so difficult?
Analysts focus on networking automation and the problems facing it, as well as gaming trends that could affect 5G deployment ...
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IDC, Cisco survey assesses future IT staffing needs
New IDC survey on digital transformation's effects on future IT staffing outline technology trends affecting IT hiring and 20 ...
SearchSDN
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The growing ties between networking roles and automation
Network automation is here, bringing with it new demands for network professionals. But these changes should go beyond shifting ...
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Key considerations before evaluating SD-WAN vendors
Before selecting an SD-WAN technology, organizations must understand what problems they need to solve and assess which ...
SearchTelecom
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The role of SDN in 5G technology and the WAN: Can it scale?
Network operators have a narrow window to figure out if SDN in 5G technology can scale well enough to move it beyond the data ...
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5G service lifecycle automation may be key to business cases
Network operators need a 5G service lifecycle automation roadmap that leads to revenue-producing business cases to make the ...
SearchITChannel
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FBI sinkholes VPNFilter malware from APT 28
New malware, dubbed 'VPNfilter' by Cisco Talos, infected 500,000 devices and triggered action from Justice Department, which ...
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Device as a service set to expand for channel partners
The device-as-a-service market is poised for growth as customers look to trim Capex, but channel partners may need to recast ...