- January 14, 2021
Big tech companies' enforcement of acceptable use policies following Capitol riots is questioned, as some say First Amendment rights to free speech should extend to social networks.
- January 08, 2021
Microsoft won't prioritize a feature that would let Teams users move channels between groups, despite tens of thousands of requests. Users have asked for the capability since 2016.
- January 07, 2021
Twitter has permanently suspended President Trump's account. Facebook has banned the president until the end of his term and possibly beyond.
- January 06, 2021
Dell introduced three video conferencing monitors with Microsoft Teams integration this week, as part of its emphasis on a hybrid work model. It also announced new laptops.
- January 05, 2021
Slack's messaging service is back up following a global outage that forced many customers to return to email for communications. Slack had not determined the cause.
- December 30, 2020
In 2021, Jabra, Logitech and Poly could sell AI-powered headsets and webcams at prices more affordable to companies supporting employees working from home.
- December 28, 2020
The pandemic forced virtual care's hand in 2020, but healthcare systems and patients have found that the benefits of telehealth outweigh the drawbacks.
- December 24, 2020
California-based startup DeepAffects uses AI speech analytics to collect data on voice and video calls. The information helps customers measure the productivity of meetings.
- December 22, 2020
The Justice Department has accused a China-based Zoom executive of sending Chinese dissidents' personal information to the government. Zoom has fired exec Xinjiang Jin.
- December 18, 2020
RingCentral Glip Pro+ is a rebranding of the messaging app Glip. The new standalone version combines Glip messaging and RingCentral Video.
- December 16, 2020
Video conferencing company 8x8 selects former RingCentral COO Dave Sipes to replace outgoing CEO Vik Verma. Analysts expect Sipes to significantly improve 8x8 business operations.
- December 11, 2020
Webex will soon provide calling, messaging and video in one user interface, live translation for multiple languages, and the ability to send emojis through hand gestures.
- December 09, 2020
Cisco plans to acquire IMImobile for $730 million to improve Cisco's contact center offering through the U.K. company's messaging and voice APIs.
- December 04, 2020
Microsoft has started rolling out a redesigned calling interface in Teams that lets customers access voicemail, contacts and more from a single screen.
- December 03, 2020
Salesforce's $27.7 billion acquisition of Slack could make the company a stronger competitor against the Microsoft 365 office productivity suite that includes Slack rival Teams.
- November 24, 2020
Meeting organizers on Microsoft Teams, Cisco Webex and Zoom want a virtual timer that limits how long participants speak and take breaks during video conferences.
- November 20, 2020
Microsoft's holiday-inspired free video conferencing lets people with a personal Teams account invite up to 300 participants, who do not need Teams accounts to join.
- November 19, 2020
Cisco has patched three vulnerabilities that allowed malicious actors to enter meetings and waiting rooms as 'ghosts' and stay on -- even after being removed.
- November 17, 2020
Google will soon provide controls for turning off Workspace app features like smart compose, smart reply and tabbed inbox in Gmail to allow for more user privacy.
- November 10, 2020
Zoom has agreed to implement a comprehensive program for user security and abide by a government-imposed prohibition against privacy misrepresentations.
- October 30, 2020
Zoom plans to roll out new features in Zoom Phone over the next several months. The enhancements include better messaging and spam-blocking technology.
- October 30, 2020
Cisco announced the coming of Webex Legislate, a dashboard that lets legislators confer in breakout rooms, vote on legislation, tally the votes and review who voted for what.
- October 22, 2020
A high-volume SMS API will let RingCentral users send thousands of messages at a time, a move that should help customers with sales and marketing promotions.
- October 15, 2020
Zoom plans to introduce by the end of the year nearly three dozen third-party extensions to its video conferencing platform. Zoom will offer the apps in its marketplace.
- October 09, 2020
Slack plans to launch the new messaging feature next year. New capabilities set for this year include audio and video messaging and verification of participants in shared channels.
- October 08, 2020
The new Google Workspace will let people use Meet or Chat to collaborate on projects while working in the office suite's other products, including Docs, Sheets or Slides.
- October 02, 2020
This guide gathers breaking news and expert insights from one of the largest conferences focused on the enterprise communications and collaboration market.
- September 30, 2020
G Suite Enterprise for Education will soon allow teachers to track who is in class and who is absent with an attendance report on its video conferencing app Google Meet.
- September 25, 2020
Zoom has added accessibility features that will let users with hearing loss rearrange windows to see a sign language interpreter better while viewing presentations.
- September 24, 2020
The long-awaited breakout rooms for Microsoft Teams were introduced at Ignite, along with support for more meeting participants and better ways to conduct presentations.
- September 18, 2020
Google partners with Lenovo in developing video conferencing hardware for the Google Meet service. The Series One device uses Google silicon to boost its AI capabilities.
- September 11, 2020
Video conferencing company Zoom has introduced two-factor authentication, a feature already available in competing products from Cisco and Microsoft.
- September 10, 2020
Slack executives tout Slack Connect as a source of additional revenue over the next four months. The collaboration company reported this week slowing revenue growth.
- September 03, 2020
Zoom reports a massive expansion in small and big businesses, as the company's revenue and income increase exponentially.
- September 02, 2020
Microsoft users have taken to a forum to demand threaded replies to Teams messages. The feature for organizing group conversations is already possible on Slack and Webex Teams.
- August 28, 2020
Lifesize's Kaptivo acquisition would expand its collaboration capabilities. The video conferencing company said IP telephony or messaging could be a part of future deals.
- August 27, 2020
Cisco acquires California-based BabbleLabs to enhance Webex voice quality through better noise suppression, a feature already used by competitors Google and Microsoft.
- August 25, 2020
In a statement released late Monday night, Zoom apologized to customers and said it was focused on scaling the cloud technology behind the video conferencing service.
- August 20, 2020
Poly chooses ex-TiVo exec Dave Shull for CEO, a move some UC analysts say will bring a fresh perspective to the company. Others are less enthusiastic.
- August 13, 2020
The RingCentral partnership means Alcatel-Lucent Enterprise's on-premises customers can stay with the vendor and get better cloud-based communications than ALE currently provides.
- August 05, 2020
Microsoft plans to add SIP phone support to Teams next year. The move will significantly increase the phone options for enterprises using the cloud-based collaboration service.
- July 30, 2020
The Yammer redesign underscores Microsoft's renewed commitment to the social networking app after years of speculation that it would discontinue the product and focus on Teams.
- July 24, 2020
Microsoft Teams can now turn your smartphone into a walkie-walkie. The feature recently launched in public preview on Android mobile devices.
- July 23, 2020
Google has added team project channels and video conferencing to the G Suite app Gmail. The move provides G Suite with its first unified interface for collaboration.
- July 17, 2020
Microsoft has kept two highly demanded channel management features for Microsoft Teams on the backlog since 2018.
- July 16, 2020
DTEN plans to release an all-in-one device for Zoom video conferencing at home.
- July 10, 2020
Slack acquired business directory software maker Rimeto in a bid to promote more social connections on its platform.
- July 09, 2020
Following months of user uproar, Microsoft Teams will get a 7x7 video layout by the end of August.
- July 02, 2020
Microsoft and Cisco said a long-awaited integration between their video conferencing room systems, originally slated to launch in early 2020, is still on track for release this year.
- June 26, 2020
Slack now lets as many as 20 organizations communicate in a shared channel. But users will have to wait for other enhancements to the external collaboration feature.
- June 24, 2020
Zoom's impending release of end-to-end encryption will pressure competitors to follow suit.
- June 19, 2020
Users of Microsoft Teams and consumer Skype can now message and call one another -- with some limitations.
- June 18, 2020
Cisco will soon add virtual backgrounds on the desktop version of Webex, along with other features that will bring the platform more on par with Zoom.
- June 12, 2020
Google is close to replacing Hangouts with the newer messaging service Chat after integrating the product with Gmail.
- June 11, 2020
Slack users were glad to hear the team collaboration vendor was partnering with Amazon to improve audio and video calling.
- June 05, 2020
Users are pushing Cisco to catch up to Zoom on features. The latest example: Webex's lack of support for waiting rooms in scheduled meetings.
- June 03, 2020
Crestron and Logitech have launched a new product for Zoom video conferencing at home.
- May 29, 2020
Zoom has released a draft plan to enable end-to-end encryption in four phases. The company has not said when it will launch.
- May 28, 2020
Zoom is once again out ahead on features with its support for virtual breakout rooms. Microsoft and Cisco are trying to catch up.
- May 22, 2020
Workplace Rooms, a new video conferencing service for Facebook's business customers, falls short of competitors on features.
- May 21, 2020
In the future, businesses may invest less in traditional telephony and look to buy audio and video services from the same vendor.
- May 15, 2020
Microsoft's acquisition of Metaswitch will provide carriers with the option of offering Metaswitch UCaaS through Azure. Metaswitch complements the recent Affirmed acquisition.
- May 15, 2020
Microsoft Teams is finally getting multiwindow support to help with multitasking.
- May 14, 2020
Cisco Webex Teams still does not have all the same video conferencing features as Webex Meetings.
- May 08, 2020
Vendors are looking to create new kinds of collaboration devices as businesses look to equip home workers with better communications gear.
- May 07, 2020
Google Meet is now free to all. But the video conferencing service still lacks essential features for business users.
- April 30, 2020
Zoom clarified its tally of 300 million participants counts users multiple times in some cases. The company also fixed a blog post that wrongly referred to participants as 'users.'
- April 30, 2020
Users must sometimes toggle between Microsoft Teams and Outlook to get work done because of features missing from the calendar in Teams.
- April 23, 2020
Zoom could soon give some customers control of encryption keys. The company is expected to announce more details in the coming weeks.
- April 23, 2020
The inability to log in to multiple accounts on desktop in Microsoft Teams is increasingly annoying users. The vendor has not said when the feature will launch.
- April 22, 2020
Cisco has promised users virtual backgrounds are coming to the Webex desktop app. Customers are calling for the feature that's already in the desktop versions of Zoom and Microsoft Teams.
- April 17, 2020
Verizon plans to acquire Zoom competitor BlueJeans for less than $500 million. The carrier wants to use the video conferencing technology to support telemedicine and remote learning.
- April 16, 2020
Microsoft is accelerating the launch of features meant to enhance Teams meeting security on the heels of widespread criticism of rival video conferencing provider Zoom.
- April 14, 2020
Microsoft Teams will display as many as nine video feeds at once by early May. But some users say the change doesn't go far enough.
- April 09, 2020
New lawsuits allege Zoom misled users and investors by falsely claiming to use a more secure method of video encryption than it does. The suits also raise numerous other security and privacy concerns.
- April 08, 2020
The coronavirus pandemic appears to be increasing demands for feature parity between live events and meetings in Microsoft Teams.
- April 03, 2020
The launch of RingCentral's new video app, called RingCentral Video, is a sign the vendor's long-standing partnership with Zoom is winding down.
- March 31, 2020
Two Zoom users are accusing the video conferencing company of sharing data with Facebook without permission. Zoom's privacy practices have come under increased scrutiny in recent weeks.
- March 27, 2020
Conference room upgrades are largely on hold for now. Tech buyers say the coronavirus outbreak will change their priorities once employees return to the office.
- March 25, 2020
Logitech webcams and other cheap work-at-home devices are largely sold-out or on back order worldwide amid the coronavirus pandemic.
- March 20, 2020
Some Zoom services are faltering under the pressure from a huge influx in remote workers. Service disruptions are up significantly so far in March.
- March 19, 2020
Slack introduced several features that make its app look more like Microsoft Teams, which now has 44 million daily active users.
- March 18, 2020
Users working from home due to the coronavirus outbreak are complaining that Microsoft Teams can't display more than four video feeds simultaneously.
- March 16, 2020
A Microsoft Teams outage on Monday disrupted the workday of many users working from home around the world in efforts to avoid spreading the new coronavirus to co-workers.
- March 13, 2020
A spike in remote work due to the new coronavirus is testing the scalability of collaboration services like Zoom and Cisco Webex. Even small service disruptions could significantly impede productivity.
- March 10, 2020
Amy Chang, head of the Cisco collaboration division, is on temporary leave from the company. Cisco is in the midst of a broad reorganization.
- March 10, 2020
Video conferencing hardware and software vendor Lifesize is merging with contact-center-as-a-service provider Serenova.
- March 06, 2020
Companies are missing opportunities to connect on a more personal level with customers and partners as the coronavirus outbreak forces them to rely more heavily on video conferencing.
- February 28, 2020
Cisco, RingCentral and Fuze this month released or improved Microsoft Teams integrations.
- February 21, 2020
A request from users for an Outlook tab in Microsoft Teams has been 'under review' since early 2018.
- February 19, 2020
After waiting for Microsoft Teams private channels to launch for years, customers are now grappling with the limitations of the new feature.
- February 14, 2020
Cisco collaboration and communications products generated less revenue this past quarter than they did one year ago, contributing to an 8% decline for the applications group.
- February 13, 2020
Cisco is attempting to improve security for external collaboration in Webex Teams with a new feature for IT admins.
- February 12, 2020
A new partnership combines Logitech's video systems with Crestron's hardware and software for AV system integration.
- February 06, 2020
Avaya will attempt to expand its partnership with RingCentral to include its upcoming CCaaS offering.
- February 05, 2020
Avaya provided new details this week on the special features it will add to Avaya Cloud Office to make it different from RingCentral's product.
- February 03, 2020
Microsoft Teams users took to Twitter to express frustration and sarcasm over a two-hour outage caused by an expired authentication certificate.
- January 31, 2020
The number of Office 365 customers also using G Suite has risen in recent years, according to a report by single sign-on vendor Okta.
- January 30, 2020
Zoom Phone users are getting new ways to use the product with Zoom Meetings, as the vendor continues to build out its nascent UCaaS service.
- January 29, 2020
A new transcription service from Cisco will help users take notes during Webex meetings.