- March 20, 2013
Enterprise social tools won't become part of users' daily routines without some integration with basic UC services like voice and messaging.
- March 19, 2013
Vidyo is banking on virtual video conferencing software to drive desktop video adoption among businesses, claiming high growth in advance.
- March 19, 2013
At Enterprise Connect 2013, some enterprises are still trying to merge legacy voice into the rest of their IT organizations.
- February 27, 2013
In addition to integrating Microsoft Lync and Skype, Blue Jeans Network enables screensharing and conferencing with room-based video.
- February 20, 2013
Enterprise social software spending is increasing, but business needs a social networking strategy to ensure employees use the technology.
- January 18, 2013
Small group video conferencing solutions are emerging for enterprises looking to extend roundtable video conference meetings to lower-level workers.
- November 08, 2012
The UCaaS market has been slowly evolving. As enterprises shift to using mobile devices to access UC applications, however, UCaaS could mature.
- October 31, 2012
Cisco SBC technology leads SBC market, more enterprises are choosing SBC technology from their UC vendor for greater interoperability and lower costs.
- September 25, 2012
The new release of the Avaya Notification Solution offers collaboration and communication for crisis management or everyday business continuity scenarios.
- August 29, 2012
As multi-tenant and hosted UC models emerge, enterprises must read between the lines to select the right service delivery model for UCaaS.
- August 16, 2012
Social listening has become as crucial as social collaboration. Collaboration tool MindLink integrates UC with social monitoring capabilities.
- June 28, 2012
Microsoft officially announces Yammer acquisition, an effort to accelerate social strategy and cloud services.
- April 26, 2012
Service providers and vendors are trying to develop video conferencing interoperability for enterprises. InterCall and Blue Jeans Network partner for B2B video conferencing.
- April 19, 2012
Enterprises are turning to service providers for managed video-conferencing services to mitigate risk and lower operational costs.
- April 13, 2012
BYOD best practices present an opportunity for mobile deployments of enterprise-grade UC tools to mature, reach higher adoption levels.
- February 15, 2012
Video conferencing and telepresence have become essential parts of a disaster recovery communications plan for both government agencies and enterprises.
- January 11, 2012
Gartner's latest Unified Communications as a Service (UCaaS) Magic Quadrant reveals an immature market that is better suited for SMBs than large enterprises.
- August 11, 2011
The barriers to enterprise social software adoption are more cultural than technical. In this Q&A, Caleb Barlow, IBM director of UC, explains how UC pros can overcome them.
- June 02, 2011
With increasing focus on mobility and bring your own device initiatives, UC pros must ensure that users who juggle multiple devices have a unified user experience.
- May 05, 2011
Legacy TDM voice was often too expensive to build into a business continuity strategy. VoIP changed that, and some UC managers find more flexibility in soft PBX platforms.
- March 31, 2011
Who wants to sit through a 90-minute telepresence recording when only a fraction of it is relevant? In response, vendors are adding ways to search and tag content.
- March 03, 2011
IT pros attending Enterprise Connect this week are enthusiastic about business tablets but not for mobile UC.
- February 10, 2011
The maturation of VoIP deployments has opened UC pros to a new world of VoIP security issues -- telephony denial of service (TDoS) attacks. Contact centers are prime targets.
- October 28, 2010
When developing a mobile unified communications strategy, UC pros must not uniformly deploy the same set of mobile UC applications enterprise-wide. Instead, they should take a tiered approach -- basic features for most, advanced for some -- to avoid...
- September 30, 2010
Steve Slattery, vice president and general manager of Cisco Systems' IP communications, recently spoke with SearchUnifiedCommunications.com about how video will influence Cisco voice products and the UC market as a whole.
- September 23, 2010
Touch screen interfaces may not revolutionize mobile unified communications (UC) -- the keyboard's death knell hasn't rung just yet -- but they can make some applications more intuitive for users who otherwise find mobile UC too clunky.
- May 06, 2010
Wireless operators promise higher bandwidth and lower latency with 4G networks, but it remains unclear whether the benefits of mobile video conferencing for enterprises will compensate for its limitations.
- February 03, 2010
To accurately benchmark VoIP system power consumption, a number of factors must be taken into account, such as VoIP handset configuration, the LAN infrastructure, system states, steady-state power draw, power factor and other variables. This guide ...
- May 07, 2009
Some people still believe that unified communications begins and ends with Voice over IP. But instant messaging is just as critical, if not more so. And establishing an instant messaging strategy is essential. Otherwise everyone in an enterprise ...
- July 10, 2008
Strict network policing will not solve productivity problems stemming from excessive social media use, and the tactic could backfire. IT managers should embrace social media in the enterprise and create best practice guidelines for employee usage...
- November 27, 2007
VoIP and unified messaging have helped one automotive company cut long-distance costs and streamline communications.
- October 15, 2007
In this Voice over IP (VoIP) certification survey, we take a look at available certifications that IT pros can obtain to perfect their voice skills.
- September 17, 2007
Open communications are key to making the inevitable multimodal, multi-vendor communication environment work, so why aren't more vendors providing open-source solutions?
- February 26, 2007
The top ten VoIP search terms and definitions. Keep tabs on the most popular VoIP terms – updated regularly.
- January 29, 2007
Case studies are the next best thing to being there. Learn how others overcame the expected and the unexpected challenges of a VoIP migration in our case studies series.
- January 25, 2006
FMC is about the battle between mobile and fixed operators and for the building, however VoIP operators are making a strong play for the market. Learn why an aggressive FMS strategy is a win-win approach for both end-users and operators.
- May 24, 2005
Through VoIP, this Canadian delivery chain is using a virtual call center to take orders from all over the country, with many agents working from home.