- December 23, 2013
Cisco has acquired Collaborate.com to boost its cloud and mobile collaboration product lines.
- December 19, 2013
Irwin Lazar, vice president and service director for Nemertes Research Group, shares his predictions for the UC mobility space in 2014.
- December 13, 2013
Greenlining Institute reports a digital phone service transition from the PSTN could result in a lack of reliability, affordability and 9-1-1 access.
- December 11, 2013
Rob Arnold, industry analyst for Frost & Sullivan predicts deeper integration between social enterprise tools, UC and collaboration offerings in 2014.
- December 09, 2013
Esna's Davide Petramala explains how enterprises can discover the advantages of CEBP and determine what business processes could benefit from it.
- December 09, 2013
Esna's Davide Petramala explains what you need to know about CEBP, the technologies involved and how it differs from UC.
- December 05, 2013
Systems integrators bring customization expertise to the UCaaS market, which could help make UCaaS more attractive to larger businesses.
- November 27, 2013
Business video calls can save money for the enterprise, as well as improve work-life balance for users.
- November 25, 2013
Learn how Microsoft Lync capabilities measure up to similar unified communications platforms in the marketplace.
- November 22, 2013
This Q&A interview with video conferencing expert Stephen Campbell explains the use cases for business webcams and how to solve common install issues.
- November 15, 2013
Social media integration with contact center products can help enterprises upgrade their call center strategies by providing social customer care.
- November 07, 2013
Cisco 'Mobility First' vision unveiled, including collaboration software and connectivity services for the mobile workforce.
- October 30, 2013
Enterprises are beginning to notice a more tangible ROI for UC architecture deployments and tools, like cloud and video.
- October 24, 2013
Avaya introduces its new Avaya Aura collaboration environment, allowing enterprises to embed collaboration apps into business apps.
- October 21, 2013
Today, Logitech for Business introduced Logitech Mobile Speakerphone P710e to support high-quality audio and video conferencing on mobile devices. Much like Unify's (formerly Siemens Enterprise) ...
- October 15, 2013
Siemens Enterprise Communications changed its name to Unify in a rebranding effort emphasizing unified communication technology.
- October 10, 2013
Enterprises need social network software that can integrate with existing UC and business platforms, according to 'Gartner's Magic Quadrant report.
- October 04, 2013
UC and collaboration tools are bolstering call center technology, enabling active customer service strategies. Social media is the next step.
- September 30, 2013
The application layer has become a focal point for IT professionals looking to enable unified communications and collaboration at Interop NYC 2013.
- September 18, 2013
Lync environments need combined UC, network performance monitoring tools. NetSout's nGenius gains certification for Lync UC environments.
- September 12, 2013
Denton Independent School District selected Cisco Show and Share for expanding student access to 'teacher's class materials for 'flipped learning.'
- September 11, 2013
Google and Vidyo have partnered to enhance the scalable video codec in WebRTC to hasten the protocol's standardization and adoption.
- September 04, 2013
Social project management tools can boost productivity. Clarizen updates its collaboration tool, combining project management with social engagement.
- August 22, 2013
IntelePeer offers new SIP security options for its SIP trunking services and announces a new failover protection package for disaster recovery.
- August 15, 2013
Polycom adds scalability to its video management software and announces RealPresence Video DualManager for SMBs for evolving video network demands.
- August 08, 2013
Cisco has added a video wall option to its telepresence technology, giving enterprises a more immersive telepresence room.
- July 31, 2013
Many enterprise social strategies still include consumer tools, but businesses are starting to realize the benefits of enterprise social software.
- July 24, 2013
Google drops XMPP and integrates its voice app into Hangouts to unify Google applications for a blended social experience.
- July 17, 2013
Siemens unveils Project Ansible, its real-time collaboration aggregator of business and social apps, voice, video and IM and presence tools.
- July 10, 2013
California Telehealth Network and Telemed2U have adopted a Vidyo/Arkadin video conferencing service to enable Telehealth services across California.
- July 08, 2013
Polycom has introduced a series of new additions to its Microsoft Lync-optimized video and audio collaboration offerings at the Microsoft 2013 Worldwide Partner Conference in Houston. Microsoft ...
- June 19, 2013
The CCIE Voice certification has been retired, with CCIE Collaboration taking its place, advancing IT expertise to include real-time UC capabilities.
- June 13, 2013
Pexip Infinity is a subscription-based, virtualized video conferencing bridge from the founders of Tandberg.
- June 06, 2013
The recent Juniper-Sonus partnership reveals how service provider and enterprise networks can use SDN to fix bandwidth and UC availability woes.
- May 31, 2013
The Lync/Skype integration will offer greater interoperability for external enterprise communications, without burdening IT.
- May 30, 2013
Actiance's Vantage includes call monitoring and recording for Lync, to help enterprise UC and collaboration stay in line with compliance requirements.
- May 23, 2013
Sonus announces two new modular session border controllers and branch survivability for enterprise Lync users.
- May 20, 2013
Communications outsourcing is a more popular practice overseas. As IT models change and companies expand globally, U.S. enterprises will see value.
- May 14, 2013
Blue Jeans Network, which provides hosted video bridges, is delivering All You Can Meet video conference pricing plans to enterprises.
- May 07, 2013
ShoreTel's new docking station and Mobility client can transform smartphones and tablets into desk phones.
- May 01, 2013
Enterprises are turning to their telecoms for reliable UC as a Service. Orange Business Services announced its global UCaaS offering.
- April 25, 2013
Polycom CloudAXIS gives enterprises the ability to video conference with external users, regardless of underlying platform or device.
- April 17, 2013
Polycom's RealPresence Group 700 offering targets large environments with side-by-side video and streaming content capabilities.
- April 12, 2013
IBM Notes and Domino Social Edition rolls social tools into the familiar email experience, helping to boost enterprise social adoption.
- April 03, 2013
Cloud telephony users describe their implantation process, pros associated with moving to the cloud and advice for prospective customers.
- March 27, 2013
The emergence of Web real-time communications promises voice- and video-enabled Web browsers. What should enterprises do to prepare?
- March 25, 2013
Vendors made significant announcements last week at Enterprise Connect around new features and delivery options for their unified communications and collaboration offerings. As enterprises continue ...
- March 22, 2013
Skype is free, but it suffers from quality and interoperability issues. Video conferencing startup Tely Labs offers a solution for the SMB market.
- March 20, 2013
Enterprise social tools won't become part of users' daily routines without some integration with basic UC services like voice and messaging.
- March 20, 2013
Cisco is trying to do for the enterprise desktop phone what smartphones did for the mobile phone, according to Roberto De La Mora, Cisco's senior director of worldwide collaboration solutions ...
- March 19, 2013
Vidyo is banking on virtual video conferencing software to drive desktop video adoption among businesses, claiming high growth in advance.
- March 19, 2013
During his keynote at Enterprise Connect, Cisco's Rob Lloyd demoed an enhanced shopping experience through collaboration technology.
- March 19, 2013
At Enterprise Connect 2013, some enterprises are still trying to merge legacy voice into the rest of their IT organizations.
- March 18, 2013
UC vendors say WebRTC applications and mobility will help enterprise keep up with sophisticated user demands
- March 18, 2013
Heading into Enterprise Connect 2013, there has been significant buzz around Web Real-Time Communications (WebRTC). While the open source project -- which is said to provide the framework for high ...
- March 15, 2013
Yahoo's recent telecommuting ban sparks questions around whether good remote collaboration tools can increase employee productivity.
- March 13, 2013
COMMfusion President Blair Pleasant gave CoLab 2013 attendees a pop quiz: Unified communications is _____. a. An oxymoron b. A new viral dance craze c. A great name for a band d. A way for ...
- March 06, 2013
Enterprises like Microsoft collaboration tools for their feature-rich UC, but they wonder if Lync's voice and video reliability is enterprise-grade.
- February 27, 2013
In addition to integrating Microsoft Lync and Skype, Blue Jeans Network enables screensharing and conferencing with room-based video.
- February 20, 2013
Enterprise social software spending is increasing, but business needs a social networking strategy to ensure employees use the technology.
- February 14, 2013
Mobility spurs video conferencing software need; users want software- and cloud-based offerings to interoperate with their legacy video hardware.
- February 11, 2013
Third-party vendors offer cloud federation as enterprises seek integration among their mixed vendor, cloud-based UC apps.
- February 05, 2013
Oracle announces intent to acquire Acme Packet to accelerate IP migration.
- February 01, 2013
The success of unified communications (UC) hinges on your users' happiness. That "happiness" is otherwise measured by what the IT industry calls Quality of Experience (QoE) -- a metric not easily ...
- January 31, 2013
As service providers kill the public switched telephone network in favor of IP phone services, users ponder how VoIP vs. PTSN issue affects business.
- January 23, 2013
Logitech releases Cisco accessories to complement Jabber software, as businesses make the transition from hardware to software unified communications.
- January 23, 2013
Until built-in webcameras become higher quality or enterprises decide they care less about high video resolution, the life of the USB webcam market may be left to the health of enterprises. "It's ...
- January 18, 2013
Small group video conferencing solutions are emerging for enterprises looking to extend roundtable video conference meetings to lower-level workers.
- January 17, 2013
Mobile collaboration on small interfaces challenges users who are dependent on mobile devices for document collaboration.
- January 09, 2013
In 2012 larger enterprises began investing in Unified Communications as a Service, or UCaaS, by way of flexible hybrid cloud deployments.
- January 09, 2013
Enterprises secure collaboration on public social-networking and file-sharing sites with new authentication and encryption technologies.
- January 07, 2013
Mobility played a large role in the enterprise collaboration tools market in 2012, as vendors offered flexibility and better use cases.
- December 21, 2012
After Cisco’s quarterly earnings call in November revealed soft numbers for the company's collaboration business, I wrote a story about how Cisco was planning to bolster its collaboration strategy ...
- December 20, 2012
In this review of 2012 desktop video conferencing trends, we look at cloud-based video and Avaya's efforts to compete with Microsoft and Cisco.
- December 20, 2012
The 2012 UC milestones series turns to the evolution of the social media market and the year's milestones for enterprise social media tools.
- December 13, 2012
The 2012 PBX market struggled as enterprises kept their legacy equipment. UC integration with new phone systems may help enterprises justify upgrades.
- December 11, 2012
SayWhat -- a 5-employee start-up -- released a product today that actually makes our smartphones smarter. How you ask? By giving phone call recipients the ability to know what a call is about ...
- December 06, 2012
Cisco collaboration sales have dropped by 8% in 2012. Enterprises need a simpler, tightly integrated collaboration and UC offering.
- December 03, 2012
It was a rivalry of ShoreTel's premise-based and cloud- based offerings last Wednesday at the TD Garden in Boston...sort of. The Boston Celtics, a customer of ShoreTel's premise-based phone system ...
- November 30, 2012
Microsoft Lync doesn't own the UC market yet, but it has enterprise mindshare and the features in place, including Skype, to be the disruptive force.
- November 30, 2012
TechTarget UC survey results show Microsoft Lync's increasing mindshare will shake up the status quo and compete against Cisco for the top vendor title.
- November 28, 2012
Upgrading to unified communications is similar to making the switch from a standard cell phone that just makes calls and sends texts (the horror), to a smartphone with all the bells and whistles ...
- November 14, 2012
Cisco introduces WebEx Social for Higher Education as unified communications and collaboration vendors tailor products for vertical markets.
- November 08, 2012
The UCaaS market has been slowly evolving. As enterprises shift to using mobile devices to access UC applications, however, UCaaS could mature.
- October 31, 2012
Cisco SBC technology leads SBC market, more enterprises are choosing SBC technology from their UC vendor for greater interoperability and lower costs.
- October 25, 2012
Enterprises can get more out of corporate social networking by working with vertically focused and functionally specific vendors.
- October 18, 2012
Social software Magic Quadrant highlights traditional IT vendors entering the market, how pure play social software vendors can remain competitive.
- October 11, 2012
The Boston Celtics NBA team has moved to a software-based ShoreTel phone system to better accommodate heavier call volumes, connect two offices.
- October 08, 2012
Polycom announces a RealPresence CloudAXIS suite that allows users to video conference across multiple consumer platforms and devices at a price accessible to SMBs.
- September 25, 2012
The new release of the Avaya Notification Solution offers collaboration and communication for crisis management or everyday business continuity scenarios.
- September 19, 2012
IBM updates IBM Connections with internal social analytics capabilities, allowing enterprises to monitor trends in staff communication, collaboration.
- September 13, 2012
Enterprises want flexible, yet simplified unified communications licensing options, and Cisco UC licensing now includes software-only UC models.
- September 05, 2012
Herman Miller, an interior furnishings company, selected PathView Cloud from AppNeta for VoIP monitoring across its 100 global locations.
- August 29, 2012
As multi-tenant and hosted UC models emerge, enterprises must read between the lines to select the right service delivery model for UCaaS.
- August 16, 2012
Social listening has become as crucial as social collaboration. Collaboration tool MindLink integrates UC with social monitoring capabilities.
- August 08, 2012
Igloo announced multilingual application support in its social software, boosting social collaboration for global enterprises.
- August 02, 2012
Enterprises want greater video flexibility, and Video as a Service allows users to conduct ad hoc video conferencing, regardless of the endpoint.
- July 25, 2012
Microsoft releases Skype integration plans with Lync, raising hopes for further UC federation efforts in the market.
- July 19, 2012
Analysts discuss how cloud UC can appeal to the enterprise as well as SMBs. Avaya Inc. offers AvayaLive Connect as a UCaaS option for the SMB market.
- July 12, 2012
Medical video technology is gaining adoption in health care as more organizations use video conferencing and streaming video to improve patient care.