News
News
- April 10, 2018
10 Apr'18
Polycom acquisition helps Plantronics against Cisco, Logitech
In recent UC blogs, analysts discuss the Plantronics-Polycom deal, the convergence of cloud contact center services and UC, and the new AV1 video codec.
- April 06, 2018
06 Apr'18
IBM Watson Assistant offers flexibility, data privacy
IBM has released a toolkit for building enterprise-grade virtual assistants. The IBM Watson Assistant is highly customizable and lets businesses keep their data private.
- April 05, 2018
05 Apr'18
New Microsoft Teams features on deck, but more work needed
Microsoft has made progress, as it moves Skype for Business features into Microsoft Teams. But more capabilities, especially enterprise voice features, are needed.
-
- April 05, 2018
05 Apr'18
Apple Business Chat taps consumer comfort zone
Apple is partnering with a handful of large businesses for the beta release of Apple Business Chat. The messaging service should help Apple compete with Facebook and Google in the enterprise market.
- April 04, 2018
04 Apr'18
Cisco Jabber client gets multiline calling, bot developer kit
The latest version of the Cisco Jabber client supports multiline calling and includes developer tools for building bots. The upgrades demonstrate the vendor's continued commitment to its on-premises UC product.
- March 30, 2018
30 Mar'18
Google releases cloud text-to-speech service for developers
A new Google text-to-speech service generates natural-sounding speech in 32 voices and 12 languages. Developers can integrate the software with most enterprise apps and devices.
- March 29, 2018
29 Mar'18
Polycom acquisition expands Plantronics endpoint portfolio
Less than two years after going private, Polycom is preparing to become a part of Plantronics. The $2 billion Polycom acquisition will expand Plantronics' endpoint portfolio.
- March 27, 2018
27 Mar'18
Team collaboration app Atlassian Stride adds 20 integrations
Team collaboration app Atlassian Stride announced 20 new third-party integrations. The vendor is urging HipChat users to switch to Stride, as it concludes an early access program.
- March 23, 2018
23 Mar'18
Slack still seen as leader in team communication apps market
Facing growing pressure from Microsoft and Cisco, Slack is expected to remain competitive in the team communication apps market because of its loyal customers and strong reputation.
- March 16, 2018
16 Mar'18
Twilio Flex provides a customizable cloud contact center platform
Twilio Flex offers a customizable interface that sits atop the vendor's application development platform. The offering could appeal to large enterprises looking for a flexible cloud contact center platform.
-
- March 15, 2018
15 Mar'18
AWS attacks rivals with Amazon Chime pricing
Amazon Web Services is switching Amazon Chime pricing to a usage model to lure businesses away from rivals Slack, Microsoft Teams and Cisco Spark. The new pricing starts in April.
- March 14, 2018
14 Mar'18
New Masergy UCaaS feature helps avoid overpayments
Masergy UCaaS customers can use their human resource applications to automate adding and deleting UCaaS users. The new feature can avoid overpayments.
- March 14, 2018
14 Mar'18
Ready for artificial intelligence in speech recognition?
Artificial intelligence in speech recognition is transforming the technology, but are enterprises ready to employ these new tools within their operations?
- March 14, 2018
14 Mar'18
Avaya Mobile Experience could lower contact center costs
The new Avaya Mobile Experience helps contact centers manage incoming calls from mobile phones. Analysts said the latest service could help reduce costs.
- March 14, 2018
14 Mar'18
Users share team collaboration software strategies
Many companies are pursuing a team collaboration software strategy to consolidate messaging on one platform to streamline IT and end user communications.