News

News

• March 13, 2015 13 Mar'15

  Enterprise Connect 2015: News, trends and video

  Our team reports on the latest unified communication trends and technology from Enterprise Connect 2015. Learn what's on the mind of users, IT pros and analysts and what enterprise communications vendors are offering.

• March 12, 2015 12 Mar'15

  Avaya video updates focus on mobility, consistency across portfolio

  The latest Avaya video updates include new hardware, focus on mobility and product consistency for users.

• March 12, 2015 12 Mar'15

  UC service and product preview

  Check out some of the anticipated UC service and product announcements coming out of Enterprise Connect 2015.

• March 09, 2015 09 Mar'15

  Recap: StarLeaf room system offers Lync integration

  In UC news, StarLeaf's latest video room system offers Lync integration, while CentralTouch announced a WebRTC platform to enable real-time communication in the contact center.

• March 05, 2015 05 Mar'15

  Jive social software boasts more metrics for targeted communications

  Jive social software is delivering more relevant content to administrators and users with an updated homepage, analytics and integrations.

• Sponsored News

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• March 04, 2015 04 Mar'15

  UC blogs: Why enterprises need effective collaboration

  In this week's sUC blogs, analysts discuss why effective collaboration must be a priority for enterprises and how Google is ready to join the BYOD game with Android for Work.

• March 03, 2015 03 Mar'15

  AT&T, Microsoft launch joint mobile office suite

  AT&T and Microsoft have launched a mobile office suite for small and medium-sized businesses that includes audio calls, video conferencing, Office 365 and tech support.

• February 27, 2015 27 Feb'15

  Video conferencing software cutting into hardware revenue

  Video hardware revenues are expected to stagnate as video conferencing software grows in popularity. Vendors may be in trouble if they don't adapt to a changing market.

• February 26, 2015 26 Feb'15

  Social email, collaboration bolster inbox importance

  Combining collaboration and social features into existing email platforms will encourage adoption, without forcing users to work with standalone tools.

• February 18, 2015 18 Feb'15

  New Cisco collaboration certs expand expertise beyond voice, video

  The new Cisco collaboration certifications address the need to expand collaboration training for IT professionals beyond voice and video training.

• February 18, 2015 18 Feb'15

  UC blogs: Cisco finally arriving to the video streaming party?

  In this week's UC blogs, analysts discuss what Cisco's partnership with VBrick means for its enterprise video streaming service and the five trends that will have a major impact on the UC market this year.

• February 17, 2015 17 Feb'15

  Microsoft's Sunrise app acquisition to improve mobile email experience

  Microsoft has acquired Sunrise to improve the mobile email and calendaring experience in Outlook.

• February 16, 2015 16 Feb'15

  8x8 VoIP services now guaranteed over public Internet

  A new SLA guarantees 8x8 VoIP services 99.9% of the time, even for services delivered via the public Internet.

• February 12, 2015 12 Feb'15

  New Plantronics devices address UC noise

  While on a phone or video call, it’s pretty common to pick up some background noise -- whether it’s dogs barking, car horns blaring or a co-worker’s goofy ringtone. As offices become more open and ...

• February 11, 2015 11 Feb'15

  3CLogic adds WebRTC to its contact center services

  3CLogic is introducing WebRTC into its portfolio of cloud-based contact center services for click-to-call functionality without the use of plug-ins.

• February 03, 2015 03 Feb'15

  Jive social apps give users an enterprise-grade, mobile social experience

  The three new Jive social mobile apps gives users an enterprise-grade social experience in a lightweight, mobile form factor.

• January 30, 2015 30 Jan'15

  Video key to future of Web conferencing services

  Millennials, mobile workers driving changes in organizations' attitudes and usage of Web conferencing services, study shows.

• January 27, 2015 27 Jan'15

  ShoreTel Common platform: Same UC applications on land or in the cloud

  ShoreTel's forthcoming common UC platform gives customers an easy migration path to a hybrid or cloud-based UC approach.

• January 23, 2015 23 Jan'15

  Polycom RealPresence updates include new audio and visual features

  Polycom has announced new audio and video enhancements to improve the user experience of video conferencing.

• January 21, 2015 21 Jan'15

  Lifesize Cloud, video takes on Google in business video conferencing

  Lifesize Cloud updates, combined with new hardware video endpoints, competes with Google Chromebox in bringing business video conferencing to huddle rooms.

• January 19, 2015 19 Jan'15

  New Facebook for Work app may not address security concerns

  Businesses can soon legitimately use Facebook for work, as the new business-friendly application was officially released last week.

• January 16, 2015 16 Jan'15

  NextPlane expands UC federation service to voice, video

  NextPlane's expanded UC federation service allows users to make voice and video calls to other platforms without having to switch clients.

• January 15, 2015 15 Jan'15

  Will new real-time collaboration tools oust legacy products?

  Enterprises should prepare to migrate to newer real-time collaboration tools as vendors release new tools that rival their own legacy products.

• January 13, 2015 13 Jan'15

  Software-defined networks could give UC performance a boost

  Software-defined networks could be what enterprises need to ensure the performance and reliability of their UC applications and services.

• January 08, 2015 08 Jan'15

  The Buffalo Bills roll out new ShoreTel UC system

  The Buffalo Bills have deployed a new ShoreTel unified communications system to accompany their revamped stadium.

• January 07, 2015 07 Jan'15

  Real-time collaboration may finally blend into business processes

  Emerging real-time collaboration tools are becoming integrated into business processes, giving employees one place to go to get their work done.

• June 30, 2014 30 Jun'14

  Contact centers challenged by a unified communications business case

  This Q&A discusses how communications technology has evolved in the contact center and why a business case for unified communications is paramount.

• June 26, 2014 26 Jun'14

  Microsoft leads unified communications market in Q1 2014

  Q1 2014 revenue reported by Infonetics Research puts Microsoft ahead as a unified communications market leader, but Cisco is just barely behind.

• June 26, 2014 26 Jun'14

  Video phones are the popular choice for low-cost conferencing

  Sales of video phones are rapidly growing as users look to save on video conferencing costs, according to the latest report from Infonetics.

• June 26, 2014 26 Jun'14

  SMART dry erase board: Not your meeting room's old white board

  Smart Technologies has released its SMART dry erase board and mobile app, SMART kapp, that will allow work to be saved and shared in real-time.

• June 02, 2014 02 Jun'14

  Secure Internet feeds are part of a Heartbleed fix

  The Heartbleed bug left 600,000 Internet feeds exposed. Here are some lessons learned to keep future UC applications secure.

• March 21, 2014 21 Mar'14

  Plantronics pins hopes on next-gen wearable technology to ‘unify UC’

  Imagine using your headset not just for calls, but to adjust the temperature of your conference room or pull up documents you need for your meeting. With the advancement of next-generation wearable technology, those capabilities may not be so far ...

• March 18, 2014 18 Mar'14

  Will the dying desk phone reinvent itself as a ‘multimedia device’?

  ORLANDO – With the use of mobile devices and BYOD growing in the enterprise, will desk phones go the way of the rotary phone, or can they be reinvented for the future?

• March 17, 2014 17 Mar'14

  ShoreTel rounds out cloud offering with new 400 series for ShoreTel Sky

  ORLANDO — ShoreTel announced today at Enterprise Connect 2014 that it is now shipping its 400 series IP phones for ShoreTel Sky, a series of three new deskphone options for cloud customers.

• October 10, 2013 10 Oct'13

  Enterprise social network software: Integrate with business applications

  Enterprises need social network software that can integrate with existing UC and business platforms, according to 'Gartner's Magic Quadrant report.

• July 24, 2013 24 Jul'13

  Google applications: Deeper integration between Voice, Hangouts

  Google drops XMPP and integrates its voice app into Hangouts to unify Google applications for a blended social experience.

• March 20, 2013 20 Mar'13

  Enterprise social tools need UC integration to thrive

  Enterprise social tools won't become part of users' daily routines without some integration with basic UC services like voice and messaging.

• February 20, 2013 20 Feb'13

  Buying social software won't give you a social networking strategy

  Enterprise social software spending is increasing, but business needs a social networking strategy to ensure employees use the technology.

• January 18, 2013 18 Jan'13

  Desktop and small group video conferencing solutions on the rise

  Small group video conferencing solutions are emerging for enterprises looking to extend roundtable video conference meetings to lower-level workers.

• October 31, 2012 31 Oct'12

  Cisco SBC technology beats Acme Packet as enterprise market leader

  Cisco SBC technology leads SBC market, more enterprises are choosing SBC technology from their UC vendor for greater interoperability and lower costs.

• August 29, 2012 29 Aug'12

  Hosted vs. multi-tenant UCaaS: What are enterprises receiving?

  As multi-tenant and hosted UC models emerge, enterprises must read between the lines to select the right service delivery model for UCaaS.

• August 16, 2012 16 Aug'12

  Social listening: Enterprises heed the call of Twitter

  Social listening has become as crucial as social collaboration. Collaboration tool MindLink integrates UC with social monitoring capabilities.

• April 13, 2012 13 Apr'12

  Can BYOD best practices help mobile UC mature in the enterprise?

  BYOD best practices present an opportunity for mobile deployments of enterprise-grade UC tools to mature, reach higher adoption levels.

• February 15, 2012 15 Feb'12

  Video conferencing essential to disaster recovery communications

  Video conferencing and telepresence have become essential parts of a disaster recovery communications plan for both government agencies and enterprises.

• August 11, 2011 11 Aug'11

  Breaking cultural barriers to enterprise social software adoption

  The barriers to enterprise social software adoption are more cultural than technical. In this Q&A, Caleb Barlow, IBM director of UC, explains how UC pros can overcome them.

• March 03, 2011 03 Mar'11

  Business tablet hype at Enterprise Connect: Mobile UC pros skeptical

  IT pros attending Enterprise Connect this week are enthusiastic about business tablets but not for mobile UC.

• September 30, 2010 30 Sep'10

  What's next for telephony? Cisco voice chief says video calls to be 'norm'

  Steve Slattery, vice president and general manager of Cisco Systems' IP communications, recently spoke with SearchUnifiedCommunications.com about how video will influence Cisco voice products and the UC market as a whole.

• May 06, 2010 06 May'10

  Will 4G make mobile video conferencing good enough for enterprises?

  Wireless operators promise higher bandwidth and lower latency with 4G networks, but it remains unclear whether the benefits of mobile video conferencing for enterprises will compensate for its limitations.

• May 07, 2009 07 May'09

  Instant messaging strategies: Usage policy and training are key

  Some people still believe that unified communications begins and ends with Voice over IP. But instant messaging is just as critical, if not more so. And establishing an instant messaging strategy is essential. Otherwise everyone in an enterprise ...

• October 15, 2007 15 Oct'07

  VoIP certification credentials

  In this Voice over IP (VoIP) certification survey, we take a look at available certifications that IT pros can obtain to perfect their voice skills.

• September 17, 2007 17 Sep'07

  Open communications vs. closed communications?

  Open communications are key to making the inevitable multimodal, multi-vendor communication environment work, so why aren't more vendors providing open-source solutions?

• February 26, 2007 26 Feb'07

  Top 10 VoIP search terms

  The top ten VoIP search terms and definitions. Keep tabs on the most popular VoIP terms – updated regularly.

• January 29, 2007 29 Jan'07

  VoIP case studies: What you need to know

  Case studies are the next best thing to being there. Learn how others overcame the expected and the unexpected challenges of a VoIP migration in our case studies series.

• January 25, 2006 25 Jan'06

  Fixed mobile convergence: The past, present and future

  FMC is about the battle between mobile and fixed operators and for the building, however VoIP operators are making a strong play for the market. Learn why an aggressive FMS strategy is a win-win approach for both end-users and operators.

• May 24, 2005 24 May'05

  Pizza Pizza serves up call center innovation

  Through VoIP, this Canadian delivery chain is using a virtual call center to take orders from all over the country, with many agents working from home.