- March 13, 2015
Our team reports on the latest unified communication trends and technology from Enterprise Connect 2015. Learn what's on the mind of users, IT pros and analysts and what enterprise communications vendors are offering.
- March 12, 2015
The latest Avaya video updates include new hardware, focus on mobility and product consistency for users.
- March 12, 2015
Check out some of the anticipated UC service and product announcements coming out of Enterprise Connect 2015.
- March 09, 2015
In UC news, StarLeaf's latest video room system offers Lync integration, while CentralTouch announced a WebRTC platform to enable real-time communication in the contact center.
- March 05, 2015
Jive social software is delivering more relevant content to administrators and users with an updated homepage, analytics and integrations.
Sponsored by Microsoft - With the shift to remote work caused by COVID-19, Security Operations Centers (SOCs) are under more pressure than ever, particularly with many SOC workers also working from home. Today’s reality is that SOCs have to embrace a new way of working in order to keep their analysts and admins effective and to ensure that morale doesn’t collapse under the weight of too much work and pressure. See More
Sponsored by Microsoft - COVID-19 has been, and continues to be, a stark reminder of the importance of business resilience. Organizations of all types and sizes have had to adjust to rapidly changing and unpredictable circumstances: A shift to remote work, supply chain disruptions, new digitally driven business models and an environment where uncertainty is the rule, not the exception. See More
Sponsored by Microsoft - The concept of a Zero Trust cybersecurity architecture has been around for more than a decade, but adoption didn’t really begin to take hold until the past couple of years. As with many technology innovations, it hasn’t always been clear just what Zero Trust is all about and, more important, how to implement it easily and cost effectively. See More
Sponsored by Microsoft - The impact of COVID-19 has changed the dynamics and landscape of remote work for at least the foreseeable future and, probably, forever. All of a sudden, organizations across all industries had to scale remote workers at unprecedented intensity and speed. See More
- March 04, 2015
In this week's sUC blogs, analysts discuss why effective collaboration must be a priority for enterprises and how Google is ready to join the BYOD game with Android for Work.
- March 03, 2015
AT&T and Microsoft have launched a mobile office suite for small and medium-sized businesses that includes audio calls, video conferencing, Office 365 and tech support.
- February 27, 2015
Video hardware revenues are expected to stagnate as video conferencing software grows in popularity. Vendors may be in trouble if they don't adapt to a changing market.
- February 26, 2015
Combining collaboration and social features into existing email platforms will encourage adoption, without forcing users to work with standalone tools.
- February 18, 2015
The new Cisco collaboration certifications address the need to expand collaboration training for IT professionals beyond voice and video training.
- February 18, 2015
In this week's UC blogs, analysts discuss what Cisco's partnership with VBrick means for its enterprise video streaming service and the five trends that will have a major impact on the UC market this year.
- February 17, 2015
Microsoft has acquired Sunrise to improve the mobile email and calendaring experience in Outlook.
- February 16, 2015
A new SLA guarantees 8x8 VoIP services 99.9% of the time, even for services delivered via the public Internet.
- February 12, 2015
While on a phone or video call, it’s pretty common to pick up some background noise -- whether it’s dogs barking, car horns blaring or a co-worker’s goofy ringtone. As offices become more open and ...
- February 11, 2015
3CLogic is introducing WebRTC into its portfolio of cloud-based contact center services for click-to-call functionality without the use of plug-ins.
- February 03, 2015
The three new Jive social mobile apps gives users an enterprise-grade social experience in a lightweight, mobile form factor.
- January 30, 2015
Millennials, mobile workers driving changes in organizations' attitudes and usage of Web conferencing services, study shows.
- January 27, 2015
ShoreTel's forthcoming common UC platform gives customers an easy migration path to a hybrid or cloud-based UC approach.
- January 23, 2015
Polycom has announced new audio and video enhancements to improve the user experience of video conferencing.
- January 21, 2015
Lifesize Cloud updates, combined with new hardware video endpoints, competes with Google Chromebox in bringing business video conferencing to huddle rooms.
- January 19, 2015
Businesses can soon legitimately use Facebook for work, as the new business-friendly application was officially released last week.
- January 16, 2015
NextPlane's expanded UC federation service allows users to make voice and video calls to other platforms without having to switch clients.
- January 15, 2015
Enterprises should prepare to migrate to newer real-time collaboration tools as vendors release new tools that rival their own legacy products.
- January 13, 2015
Software-defined networks could be what enterprises need to ensure the performance and reliability of their UC applications and services.
- January 08, 2015
The Buffalo Bills have deployed a new ShoreTel unified communications system to accompany their revamped stadium.
- January 07, 2015
Emerging real-time collaboration tools are becoming integrated into business processes, giving employees one place to go to get their work done.
- June 30, 2014
This Q&A discusses how communications technology has evolved in the contact center and why a business case for unified communications is paramount.
- June 26, 2014
Q1 2014 revenue reported by Infonetics Research puts Microsoft ahead as a unified communications market leader, but Cisco is just barely behind.
- June 26, 2014
Sales of video phones are rapidly growing as users look to save on video conferencing costs, according to the latest report from Infonetics.
- June 26, 2014
Smart Technologies has released its SMART dry erase board and mobile app, SMART kapp, that will allow work to be saved and shared in real-time.
- June 02, 2014
The Heartbleed bug left 600,000 Internet feeds exposed. Here are some lessons learned to keep future UC applications secure.
- March 21, 2014
Imagine using your headset not just for calls, but to adjust the temperature of your conference room or pull up documents you need for your meeting. With the advancement of next-generation wearable technology, those capabilities may not be so far ...
- March 18, 2014
ORLANDO – With the use of mobile devices and BYOD growing in the enterprise, will desk phones go the way of the rotary phone, or can they be reinvented for the future?
- March 17, 2014
ORLANDO — ShoreTel announced today at Enterprise Connect 2014 that it is now shipping its 400 series IP phones for ShoreTel Sky, a series of three new deskphone options for cloud customers.
- October 10, 2013
Enterprises need social network software that can integrate with existing UC and business platforms, according to 'Gartner's Magic Quadrant report.
- July 24, 2013
Google drops XMPP and integrates its voice app into Hangouts to unify Google applications for a blended social experience.
- March 20, 2013
Enterprise social tools won't become part of users' daily routines without some integration with basic UC services like voice and messaging.
- February 20, 2013
Enterprise social software spending is increasing, but business needs a social networking strategy to ensure employees use the technology.
- January 18, 2013
Small group video conferencing solutions are emerging for enterprises looking to extend roundtable video conference meetings to lower-level workers.
- October 31, 2012
Cisco SBC technology leads SBC market, more enterprises are choosing SBC technology from their UC vendor for greater interoperability and lower costs.
- August 29, 2012
As multi-tenant and hosted UC models emerge, enterprises must read between the lines to select the right service delivery model for UCaaS.
- August 16, 2012
Social listening has become as crucial as social collaboration. Collaboration tool MindLink integrates UC with social monitoring capabilities.
- April 13, 2012
BYOD best practices present an opportunity for mobile deployments of enterprise-grade UC tools to mature, reach higher adoption levels.
- February 15, 2012
Video conferencing and telepresence have become essential parts of a disaster recovery communications plan for both government agencies and enterprises.
- August 11, 2011
The barriers to enterprise social software adoption are more cultural than technical. In this Q&A, Caleb Barlow, IBM director of UC, explains how UC pros can overcome them.
- March 03, 2011
IT pros attending Enterprise Connect this week are enthusiastic about business tablets but not for mobile UC.
- September 30, 2010
Steve Slattery, vice president and general manager of Cisco Systems' IP communications, recently spoke with SearchUnifiedCommunications.com about how video will influence Cisco voice products and the UC market as a whole.
- May 06, 2010
Wireless operators promise higher bandwidth and lower latency with 4G networks, but it remains unclear whether the benefits of mobile video conferencing for enterprises will compensate for its limitations.
- May 07, 2009
Some people still believe that unified communications begins and ends with Voice over IP. But instant messaging is just as critical, if not more so. And establishing an instant messaging strategy is essential. Otherwise everyone in an enterprise ...
- October 15, 2007
In this Voice over IP (VoIP) certification survey, we take a look at available certifications that IT pros can obtain to perfect their voice skills.
- September 17, 2007
Open communications are key to making the inevitable multimodal, multi-vendor communication environment work, so why aren't more vendors providing open-source solutions?
- February 26, 2007
The top ten VoIP search terms and definitions. Keep tabs on the most popular VoIP terms – updated regularly.
- January 29, 2007
Case studies are the next best thing to being there. Learn how others overcame the expected and the unexpected challenges of a VoIP migration in our case studies series.
- January 25, 2006
FMC is about the battle between mobile and fixed operators and for the building, however VoIP operators are making a strong play for the market. Learn why an aggressive FMS strategy is a win-win approach for both end-users and operators.
- May 24, 2005
Through VoIP, this Canadian delivery chain is using a virtual call center to take orders from all over the country, with many agents working from home.