News

News

• December 21, 2017 21 Dec'17

  Many challenges ahead following Avaya bankruptcy proceedings

  With the Avaya bankruptcy proceedings over, the company will need strong sales, marketing and customer service to win deals in a highly competitive market.

• December 19, 2017 19 Dec'17

  Microsoft Teams calling, Cisco Spark security get updates

  New Microsoft telephony tools put some pressure on Skype for Business users to switch to Teams. Meanwhile, Cisco Spark security gets a key certification.

• December 14, 2017 14 Dec'17

  Free phone service could boost Dialpad's UCaaS status

  UCaaS provider Dialpad is offering a free cloud telephony service that integrates with G Suite, while a new partner program offers Workplace by Facebook support.

• December 08, 2017 08 Dec'17

  Alexa for Business sounds promising, but security a concern

  Amazon's enterprise virtual assistant connects Echo devices and voice commands to conference rooms and business applications as the service looks to ease meeting complexities.

• November 30, 2017 30 Nov'17

  Third-party E911 services expand call management tools

  In UC news, organizations are deploying third-party E911 services for additional call management capabilities, while Genesys announces a chatbot integration with Amazon.

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• November 10, 2017 10 Nov'17

  Level 3-CenturyLink merger could open doors for UC partners

  In UC news, business partnerships are in question after CenturyLink's merger with Level 3. Meanwhile, RingCentral announces third-quarter revenue.

• November 03, 2017 03 Nov'17

  Avaya, Talkdesk dial into contact center AI technologies

  Bots, analytics and artificial intelligence tools are booming. Contact center AI, in particular, could enhance employee productivity and improve customer service.

• November 02, 2017 02 Nov'17

  Cisco Spark app to get voice-powered virtual assistant

  A voice-powered assistant will soon be available in the Cisco Spark app. Early next year, the company plans to offer the virtual helper to a limited number of customers.

• October 31, 2017 31 Oct'17

  New RingCentral app integrations include Google, Slack, Alexa

  Application integrations are becoming almost mandatory offerings among many cloud-based communications providers, and RingCentral just unveiled a bunch of them.

• October 30, 2017 30 Oct'17

  Genband, Sonus merge to become Ribbon Communications

  After finalizing a merger, Genband and Sonus will become Ribbon Communications. The combined company will focus on security and real-time communication tools.

• October 27, 2017 27 Oct'17

  Microsoft Teams roadmap introduces telephony, interoperability

  New Microsoft Teams features, ranging from telephony to advanced meeting tools, are coming down the pipeline, as Microsoft prepares for the migration from Skype for Business Online.

• October 26, 2017 26 Oct'17

  Cisco UCaaS gets more complicated with BroadSoft buy

  After the BroadSoft acquisition, Cisco UCaaS will have overlapping products that will need sorting and services that could cause conflict with service providers.

• October 20, 2017 20 Oct'17

  UCaaS market share report details industry's upswing

  In UC news, RingCentral extends its UCaaS market share lead, Fuze introduces a web-based collaboration tool, and Vidyo releases a VP9 codec for real-time video communications.

• October 13, 2017 13 Oct'17

  Arkadin unveils Cisco integrations for cloud telephony

  In UC news, Arkadin announces integrations with Cisco Spark and WebEx that support cloud-based telephony, while Box unveils machine learning tools to digitize and automate workflows.

• October 10, 2017 10 Oct'17

  Symphony collaboration takes on Teams, Slack team messaging

  Symphony Communication Services says it's ready to compete with Cisco, Microsoft and Slack. Experts point to security as a strength of the Symphony collaboration platform.