News

June 30, 2015 30 Jun'15
UC briefs: IBM and Box make collaboration partnership

In UC news, IBM and Box announce a collaboration partnership, while LogMeIn updates its join.me application for new video capabilities.
June 26, 2015 26 Jun'15
UC blogs: Redefining collaborative technology

In this week's blogs, analysts discuss how vendors were redefining collaborative technology at InfoComm, and how concerns over WebRTC can be addressed.
June 24, 2015 24 Jun'15
RingCentral acquires Glip for team collaboration capabilities

RingCentral acquires Glip to strengthen its portfolio as enterprises put more focus on team collaboration applications.
June 24, 2015 24 Jun'15
Vidyo launches drone-based video conferencing service

Despite strict federal aviation rules, Vidyo and Stampede tout the benefits of the video conferencing service, including governmental and industrial uses.
June 17, 2015 17 Jun'15
Ubiety Room launches for interoperable cloud video conferencing

Collaboration Squared launches its Ubiety Room cloud video conferencing service that promises interoperability without having to buy additional hardware.
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June 16, 2015 16 Jun'15
UC briefs: Plantronics UC headset reduces open workspace noise

In UC news, Plantronics announces a UC headset aimed at reducing background noise in open workspaces, while Tango Networks debuts mobile messaging for Cisco Jabber users.
June 16, 2015 16 Jun'15
Polycom RealPresence video platforms, cloud updates unveiled

Polycom has introduced its first WebRTC-based videoconferencing platform. The company has also updated its video library and cloud-based video conferencing platform.
June 12, 2015 12 Jun'15
Microsoft Outlook and the inside collaboration app conundrum

Collaboration applications are the hot thing right now in unified communications. The big collaboration apps seemingly do it all. They offer an easy-to-use, consistent and persistent workspace that ...
June 12, 2015 12 Jun'15
Unify updates UC platforms for SMB, midmarket

Unify is expanding its market reach by updating its OpenScape UC platforms for channel partner resale to SMB and midmarket organizations.
June 10, 2015 10 Jun'15
Microsoft Surface Hub looks to revamp conferencing systems

Combining hardware and software, the Microsoft Surface Hub looks to replace aging conference room equipment.
June 09, 2015 09 Jun'15
Next generation 911 pinpoints location, supports multimedia messages

NG 911 will support multimedia messages to 911 and help ensure that the locations of IP-based emergency communications are pinpointed.
June 09, 2015 09 Jun'15
UC blogs: Make shadow IT part of your collaboration strategy

This week in UC blogs, analysts discuss how shadow IT can align with an enterprise's collaboration strategy, and what WebRTC practices can be seen in an Internet trends report.
June 02, 2015 02 Jun'15
Avaya acquisition of UC integrator Esna Technologies could threaten Cisco partnership

Avaya has acquired Esna Technologies for its integration capabilities. The deal may force Cisco to find a different way to integrate its UC services with business apps.
June 02, 2015 02 Jun'15
UC briefs: Masergy adds WebRTC service for enhanced customer contact

In UC news, Masergy launches a WebRTC service to ease communications between support teams and customers, while Lifesize Cloud now supports 15 languages in its video conferencing service.
June 01, 2015 01 Jun'15
Polycom RealPresence endpoints, features keep the user in mind

At the Workplace of the Future event, Polycom highlighted its latest product for small-room and desktop videoconferencing. Polycom RealPresence Convene competes with the Cisco Telepresence EX Series.
May 28, 2015 28 May'15
Microsoft Skype for Business essentials: A look at the new platform

Microsoft's recent rebranding of Lync to Skype for Business (SFB) is creating some confusion for IT leaders seeking to distinguish it from the consumer Skype service as they also look to integrate voice capabilities of SFB with their existing ...
May 27, 2015 27 May'15
UC Blogs: WebRTC video conferencing impacting education

In this week's blogs, analysts discuss how WebRTC video conferencing is shaking up traditional views of video conferencing in education, while Genesys announces Skype for Business integration for the call center.
May 21, 2015 21 May'15
Comparing Cisco collaboration services: Spark vs. WebEx

With Cisco Spark now on the market, the similarities between the service and WebEx may have stirred some confusion. But the collaboration services have two very different focuses.
May 21, 2015 21 May'15
Alcatel-Lucent Enterprise gives SMB communications a boost

Alcatel-Lucent Enterprise has made several enhancements to its unified communications portfolio for SMBs. The improvements are centered on mobility.
May 18, 2015 18 May'15
UC recap: Business VoIP services fueling VoIP market

In this week's recap, business VoIP services are driving the global VoIP market, while NICE Systems announced it is leading development of a WebRTC recording standard.
May 15, 2015 15 May'15
Polycom unveils new platform, services to improve video ROI

Polycom is helping buyers lift video ROI through its latest RealAccess platform, and two new video support services.
May 13, 2015 13 May'15
Jive Chime adds to business collaboration app market

Jive Software's new, real-time messaging app focuses on simplicity, mobility and consumer-grade ease of use in the highly competitive collaboration app industry.
May 12, 2015 12 May'15
UC blogs: The evolution of video collaboration in education

In this week's blogs, analysts discuss how video collaboration has evolved in the education industry and whether video integration is a threat to WebRTC PaaS.
May 08, 2015 08 May'15
Customers can build on top of Cisco collaboration tools with Tropo acquisition

Cisco's Tropo acquisition will provide tools that customers can use to build communication apps into Cisco's collaboration software.
May 08, 2015 08 May'15
Shopping for a UC cloud services provider

Cloud UC buyers have many services and providers to consider. But a cloud services provider is also seeking the appropriate potential customers.
May 07, 2015 07 May'15
Microsoft reins in Office 365 collaboration tools

Microsoft launches tools that bring consistency to Office 365's wide-ranging collaboration portfolio.
May 07, 2015 07 May'15
Enterprises must be proactive in DDoS mitigation

DDoS attacks are more prevalent than ever and enterprises can't always rely on their service providers for protection. Learn what enterprises should do for effective DDoS mitigation.
May 05, 2015 05 May'15
UC recap: ShoreTel, HP and Ingram Micro partner on hosted UC service

In this week's recap, ShoreTel, HP and Ingram Micro have partnered to create a hosted UC service aimed at SMBs, while analysts discuss collaboration vendor relationships and Polycom's first quarter performance.
May 04, 2015 04 May'15
SDN promises real-time UC app, network dialogue

The promise of SDN for real-time communications is to give UC apps the network paths and priority they need to eliminate performance problems ---- and development is part way there.
April 30, 2015 30 Apr'15
When organizational politics dictate the Cisco vs. Microsoft decision

The Cisco vs. Microsoft decision doesn’t always come down to features and cost. Sometimes, organizational politics come into play.
April 28, 2015 28 Apr'15
YouTube influences video content management in the enterprise

Enterprises looking to deploy a video content management system should take a page out of YouTube's book. While video content management allows organizations to store videos, create content and ...
April 28, 2015 28 Apr'15
UC recap: RingCentral adds contact center software

In this week's recap, analysts blog about the changing audio conferencing market and BYOD risks, while RingCentral has partnered with inContact on cloud contact center software.
April 27, 2015 27 Apr'15
Arkadin resells Blue Jeans video services

UC provider Arkadin will resell Blue Jeans video service as part of a new partnership between the companies
April 21, 2015 21 Apr'15
UC blogs: Twilio adds WebRTC video

In this week's blogs, analysts discuss Twilio's move into WebRTC video and Avaya increasing workforce optimization support for SMBs.
April 16, 2015 16 Apr'15
Mobility sparks 'wonderful disruption' in our lives, work

The power and proliferation of mobile devices are not new concepts. But stepping back and evaluating the mobility market and its staggering numbers – and what it all means for unified ...
April 14, 2015 14 Apr'15
Microsoft Skype for Business faces user concerns

IT managers fear the Microsoft Skype for Business rebrand will cause confusion among employees. Also a survey found concerns with performance management and end-user experience.
April 14, 2015 14 Apr'15
UC blogs: Cisco's enterprise video streaming plans

In this week's blogs, analysts discuss Cisco's enterprise video streaming plans as it develops its partnership with VBrick, and explore collaboration barriers that prevent successful adoption
April 14, 2015 14 Apr'15
Google Hangouts-based video service could attract enterprise interest

GMeet, a Google Hangouts-based video conferencing service reportedly being developed by the Internet giant, might be an enterprise-grade option.
April 06, 2015 06 Apr'15
Recap: Skype for Business ready to roll out

In UC news, Skype for Business will roll out in Microsoft's April Office 365 update, while the global E-SBC market is seeing revenue growth driven by SIP trunking.
March 31, 2015 31 Mar'15
UC blogs: Kontiki's video streaming platform rebrand

In this week's UC blogs, analysts discuss why Kontiki's video streaming platform rebrand is signaling a market change and how LogMeIn finally got contact center video right.
March 26, 2015 26 Mar'15
Private cloud offers a stepping stone into cloud UC for enterprises

Enterprises interested in cloud UC are adopting a single-tenant, cloud-based UC model rather than multi-tenant UCaaS.
March 26, 2015 26 Mar'15
Award finalists Vidyo, Unify, 8x8 ramp up innovation

Wearables technology, collaboration software and phone call analytics products showcase the current depth of offerings in the unified communications market.
March 25, 2015 25 Mar'15
Messaging apps headline Enterprise Connect

Recapping the Enterprise Connect conference, Nemertes Research analyst Irwin Lazar says pervasive messaging apps are changing collaboration practices.
March 24, 2015 24 Mar'15
Enterprise messaging unseating UC platforms? Not so fast

Market research debunks claims that enterprise messaging apps are poised to take market share away from UC vendors.
March 24, 2015 24 Mar'15
WebRTC use cases extend beyond contact center

Big vendors need to heed the proliferation of WebRTC, says Tsahi Levent-Levi, a WebRTC consultant and Enterprise Connect 2015 conference speaker.
March 23, 2015 23 Mar'15
UC blogs: Microsoft UC rebranding gamble

In this week's UC blogs, analysts discuss why Microsoft's UC platform rebranding is such a gamble and how American Express is setting the standard for WebRTC video use.
March 18, 2015 18 Mar'15
Microsoft, Polycom set Skype for business conferencing series

Microsoft and Polycom introduced a sub-$1,000 video conferencing series for Skype for Business environments at Enterprise Connect 2015.
March 18, 2015 18 Mar'15
Is email an endangered species? IBM Verse and other alternatives

Vendors and analysts at Enterprise Connect 2015 discuss the possible end of email and what UC tools might replace it.
March 18, 2015 18 Mar'15
UC Summit: Interoperability is out; ease of use is in

While major UC vendors say users are in the driver's seat, they steer clear of making their products interoperable.
March 17, 2015 17 Mar'15
Cisco Spark the new name for Project Squared collaboration app

Cisco has given a new name to Project Squared. The cloud-based collaboration app is now Cisco Spark and will cost as much as $25 per user per month, the company said at Enterprise Connect.
March 17, 2015 17 Mar'15
UC blogs: UC&C adoption is a balancing act

In this week's UC blogs, analysts discuss why IT must manage the expectations and realities of UC&C adoption and which vendors offer the best deal when it comes to IP telephony and UC costs.
March 17, 2015 17 Mar'15
WebRTC-messaging combo challenging UC

The WebRTC-messaging combo adopted by vendors challenging unified communications platforms is threatening to replace the latter with simpler and more flexible technology, an expert tells Enterprise Connect attendees.
March 16, 2015 16 Mar'15
UCaaS market no longer just for SMBs

With the UCaaS market expected to double its revenue over the next three years, service providers are ready to take on enterprise customers at Enterprise Connect 2015.
March 13, 2015 13 Mar'15
UC expert: Messaging apps tap into collaboration market

UC expert Irwin Lazar previews Enterprise Connect, saying the messaging apps market is one to watch as chat collaboration becomes a big topic this year.
March 13, 2015 13 Mar'15
Vidyo introduces wearable video technology for smart glasses

Vidyo introduced its wearable video technology for smart glasses platforms ahead of Enterprise Connect 2015.
March 13, 2015 13 Mar'15
Enterprise Connect 2015: News, trends and video

Our team reports on the latest unified communication trends and technology from Enterprise Connect 2015. Learn what's on the mind of users, IT pros and analysts and what enterprise communications vendors are offering.
March 12, 2015 12 Mar'15
Avaya video updates focus on mobility, consistency across portfolio

The latest Avaya video updates include new hardware, focus on mobility and product consistency for users.
March 12, 2015 12 Mar'15
UC service and product preview

Check out some of the anticipated UC service and product announcements coming out of Enterprise Connect 2015.
March 09, 2015 09 Mar'15
Recap: StarLeaf room system offers Lync integration

In UC news, StarLeaf's latest video room system offers Lync integration, while CentralTouch announced a WebRTC platform to enable real-time communication in the contact center.
March 05, 2015 05 Mar'15
Jive social software boasts more metrics for targeted communications

Jive social software is delivering more relevant content to administrators and users with an updated homepage, analytics and integrations.
March 04, 2015 04 Mar'15
UC blogs: Why enterprises need effective collaboration

In this week's sUC blogs, analysts discuss why effective collaboration must be a priority for enterprises and how Google is ready to join the BYOD game with Android for Work.
March 03, 2015 03 Mar'15
AT&T, Microsoft launch joint mobile office suite

AT&T and Microsoft have launched a mobile office suite for small and medium-sized businesses that includes audio calls, video conferencing, Office 365 and tech support.
February 27, 2015 27 Feb'15
Video conferencing software cutting into hardware revenue

Video hardware revenues are expected to stagnate as video conferencing software grows in popularity. Vendors may be in trouble if they don't adapt to a changing market.
February 26, 2015 26 Feb'15
Social email, collaboration bolster inbox importance

Combining collaboration and social features into existing email platforms will encourage adoption, without forcing users to work with standalone tools.
February 18, 2015 18 Feb'15
New Cisco collaboration certs expand expertise beyond voice, video

The new Cisco collaboration certifications address the need to expand collaboration training for IT professionals beyond voice and video training.
February 18, 2015 18 Feb'15
UC blogs: Cisco finally arriving to the video streaming party?

In this week's UC blogs, analysts discuss what Cisco's partnership with VBrick means for its enterprise video streaming service and the five trends that will have a major impact on the UC market this year.
February 17, 2015 17 Feb'15
Microsoft's Sunrise app acquisition to improve mobile email experience

Microsoft has acquired Sunrise to improve the mobile email and calendaring experience in Outlook.
February 16, 2015 16 Feb'15
8x8 VoIP services now guaranteed over public Internet

A new SLA guarantees 8x8 VoIP services 99.9% of the time, even for services delivered via the public Internet.
February 12, 2015 12 Feb'15
New Plantronics devices address UC noise

While on a phone or video call, it’s pretty common to pick up some background noise -- whether it’s dogs barking, car horns blaring or a co-worker’s goofy ringtone. As offices become more open and ...
February 11, 2015 11 Feb'15
3CLogic adds WebRTC to its contact center services

3CLogic is introducing WebRTC into its portfolio of cloud-based contact center services for click-to-call functionality without the use of plug-ins.
February 03, 2015 03 Feb'15
Jive social apps give users an enterprise-grade, mobile social experience

The three new Jive social mobile apps gives users an enterprise-grade social experience in a lightweight, mobile form factor.
January 30, 2015 30 Jan'15
Video key to future of Web conferencing services

Millennials, mobile workers driving changes in organizations' attitudes and usage of Web conferencing services, study shows.
January 27, 2015 27 Jan'15
ShoreTel Common platform: Same UC applications on land or in the cloud

ShoreTel's forthcoming common UC platform gives customers an easy migration path to a hybrid or cloud-based UC approach.
January 23, 2015 23 Jan'15
Polycom RealPresence updates include new audio and visual features

Polycom has announced new audio and video enhancements to improve the user experience of video conferencing.
January 21, 2015 21 Jan'15
Lifesize Cloud, video takes on Google in business video conferencing

Lifesize Cloud updates, combined with new hardware video endpoints, competes with Google Chromebox in bringing business video conferencing to huddle rooms.
January 19, 2015 19 Jan'15
New Facebook for Work app may not address security concerns

Businesses can soon legitimately use Facebook for work, as the new business-friendly application was officially released last week.
January 16, 2015 16 Jan'15
NextPlane expands UC federation service to voice, video

NextPlane's expanded UC federation service allows users to make voice and video calls to other platforms without having to switch clients.
January 15, 2015 15 Jan'15
Will new real-time collaboration tools oust legacy products?

Enterprises should prepare to migrate to newer real-time collaboration tools as vendors release new tools that rival their own legacy products.
January 13, 2015 13 Jan'15
Software-defined networks could give UC performance a boost

Software-defined networks could be what enterprises need to ensure the performance and reliability of their UC applications and services.
January 08, 2015 08 Jan'15
The Buffalo Bills roll out new ShoreTel UC system

The Buffalo Bills have deployed a new ShoreTel unified communications system to accompany their revamped stadium.
January 07, 2015 07 Jan'15
Real-time collaboration may finally blend into business processes

Emerging real-time collaboration tools are becoming integrated into business processes, giving employees one place to go to get their work done.
November 24, 2014 24 Nov'14
Mitel backs off its ShoreTel domination plans, but should customers still be worried?

Mitel has officially shelved its plans for a ShoreTel takeover. Mitel pulled its third acquisition proposal -- several days prior to the Nov. 20 deadline -- due to " the repeated refusal of ...
November 11, 2014 11 Nov'14
Cisco finds multitasking employees are changing UC&C

A Cisco report shows shifts in work habits as multitasking and the technology that enables it, from mobile devices to UC&C tools, grow more popular.
October 29, 2014 29 Oct'14
Long-anticipated Unify UCC service Circuit seen as incomplete

Industry experts say Unify UCC service Circuit has yet to deliver the promised groundbreaking features.
October 24, 2014 24 Oct'14
Jive-Google integration deepens

A deeper Jive-Google integration will let users work simultaneously on documents within the Jive environment.
October 16, 2014 16 Oct'14
Plantronics headset review: The Voyager Legend UC

The latest Plantronics headset -- the Voyager Legend UC -- allows users to connect hands-free to their mobile devices and UC applications.
September 12, 2014 12 Sep'14
Updated Jive Present, JiveX offer better collaboration

Jive updated its cloud-based tools, including Jive Present and JiveX, for better mobility. It also unveiled early Cisco integrations.
August 13, 2014 13 Aug'14
Tighter Yammer-Microsoft integrations mean a more social Office 365

As Yammer's co-founder leaves the company, Microsoft plans to deepen the integration of Yammer with Office 365 and Outlook. Learn more about the Microsoft-Yammer social integration.
June 30, 2014 30 Jun'14
Contact centers challenged by a unified communications business case

This Q&A discusses how communications technology has evolved in the contact center and why a business case for unified communications is paramount.
June 26, 2014 26 Jun'14
Microsoft leads unified communications market in Q1 2014

Q1 2014 revenue reported by Infonetics Research puts Microsoft ahead as a unified communications market leader, but Cisco is just barely behind.
June 26, 2014 26 Jun'14
Video phones are the popular choice for low-cost conferencing

Sales of video phones are rapidly growing as users look to save on video conferencing costs, according to the latest report from Infonetics.
June 26, 2014 26 Jun'14
SMART dry erase board: Not your meeting room's old white board

Smart Technologies has released its SMART dry erase board and mobile app, SMART kapp, that will allow work to be saved and shared in real-time.
June 02, 2014 02 Jun'14
Secure Internet feeds are part of a Heartbleed fix

The Heartbleed bug left 600,000 Internet feeds exposed. Here are some lessons learned to keep future UC applications secure.
April 25, 2014 25 Apr'14
Dropbox for Business finally delivers enterprise-grade file sharing

Dropbox introduced new security features and its new collaboration platform, Project Harmony, as Dropbox for Business.
April 10, 2014 10 Apr'14
Striving for secure unified communications

With security threats on the rise, IT must pay special attention to secure unified communications components, reports Jim Romeo.
March 31, 2014 31 Mar'14
SecureLogix CTO: The UC network security issues enterprises face

SecureLogix CTO Mark Collier discusses at Enterprise Connect the UC network security issues enterprises are facing.
March 21, 2014 21 Mar'14
Plantronics pins hopes on next-gen wearable technology to ‘unify UC’

Imagine using your headset not just for calls, but to adjust the temperature of your conference room or pull up documents you need for your meeting. With the advancement of next-generation wearable technology, those capabilities may not be so far ...
March 18, 2014 18 Mar'14
Will the dying desk phone reinvent itself as a ‘multimedia device’?

ORLANDO – With the use of mobile devices and BYOD growing in the enterprise, will desk phones go the way of the rotary phone, or can they be reinvented for the future?
March 17, 2014 17 Mar'14
ShoreTel rounds out cloud offering with new 400 series for ShoreTel Sky

ORLANDO — ShoreTel announced today at Enterprise Connect 2014 that it is now shipping its 400 series IP phones for ShoreTel Sky, a series of three new deskphone options for cloud customers.
March 13, 2014 13 Mar'14
Enterprise Connect 2014: New year, same UC technologies?

The Enterprise Connect 2014 UC conference is showcasing many of the same technologies, but with the advancements enterprises are looking for.

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