- March 12, 2015
Check out some of the anticipated UC service and product announcements coming out of Enterprise Connect 2015.
- March 09, 2015
In UC news, StarLeaf's latest video room system offers Lync integration, while CentralTouch announced a WebRTC platform to enable real-time communication in the contact center.
- March 05, 2015
Jive social software is delivering more relevant content to administrators and users with an updated homepage, analytics and integrations.
- March 04, 2015
In this week's sUC blogs, analysts discuss why effective collaboration must be a priority for enterprises and how Google is ready to join the BYOD game with Android for Work.
- March 03, 2015
AT&T and Microsoft have launched a mobile office suite for small and medium-sized businesses that includes audio calls, video conferencing, Office 365 and tech support.
- February 27, 2015
Video hardware revenues are expected to stagnate as video conferencing software grows in popularity. Vendors may be in trouble if they don't adapt to a changing market.
- February 26, 2015
Combining collaboration and social features into existing email platforms will encourage adoption, without forcing users to work with standalone tools.
- February 18, 2015
The new Cisco collaboration certifications address the need to expand collaboration training for IT professionals beyond voice and video training.
- February 18, 2015
In this week's UC blogs, analysts discuss what Cisco's partnership with VBrick means for its enterprise video streaming service and the five trends that will have a major impact on the UC market this year.
- February 17, 2015
Microsoft has acquired Sunrise to improve the mobile email and calendaring experience in Outlook.
- February 16, 2015
A new SLA guarantees 8x8 VoIP services 99.9% of the time, even for services delivered via the public Internet.
- February 12, 2015
While on a phone or video call, it’s pretty common to pick up some background noise -- whether it’s dogs barking, car horns blaring or a co-worker’s goofy ringtone. As offices become more open and ...
- February 11, 2015
3CLogic is introducing WebRTC into its portfolio of cloud-based contact center services for click-to-call functionality without the use of plug-ins.
- February 03, 2015
The three new Jive social mobile apps gives users an enterprise-grade social experience in a lightweight, mobile form factor.
- January 30, 2015
Millennials, mobile workers driving changes in organizations' attitudes and usage of Web conferencing services, study shows.
- January 27, 2015
ShoreTel's forthcoming common UC platform gives customers an easy migration path to a hybrid or cloud-based UC approach.
- January 23, 2015
Polycom has announced new audio and video enhancements to improve the user experience of video conferencing.
- January 21, 2015
Lifesize Cloud updates, combined with new hardware video endpoints, competes with Google Chromebox in bringing business video conferencing to huddle rooms.
- January 19, 2015
Businesses can soon legitimately use Facebook for work, as the new business-friendly application was officially released last week.
- January 16, 2015
NextPlane's expanded UC federation service allows users to make voice and video calls to other platforms without having to switch clients.
- January 15, 2015
Enterprises should prepare to migrate to newer real-time collaboration tools as vendors release new tools that rival their own legacy products.
- January 13, 2015
Software-defined networks could be what enterprises need to ensure the performance and reliability of their UC applications and services.
- January 08, 2015
The Buffalo Bills have deployed a new ShoreTel unified communications system to accompany their revamped stadium.
- January 07, 2015
Emerging real-time collaboration tools are becoming integrated into business processes, giving employees one place to go to get their work done.
- November 24, 2014
Mitel has officially shelved its plans for a ShoreTel takeover. Mitel pulled its third acquisition proposal -- several days prior to the Nov. 20 deadline -- due to " the repeated refusal of ...
- November 11, 2014
A Cisco report shows shifts in work habits as multitasking and the technology that enables it, from mobile devices to UC&C tools, grow more popular.
- October 29, 2014
Industry experts say Unify UCC service Circuit has yet to deliver the promised groundbreaking features.
- October 24, 2014
A deeper Jive-Google integration will let users work simultaneously on documents within the Jive environment.
- October 16, 2014
The latest Plantronics headset -- the Voyager Legend UC -- allows users to connect hands-free to their mobile devices and UC applications.
- September 12, 2014
Jive updated its cloud-based tools, including Jive Present and JiveX, for better mobility. It also unveiled early Cisco integrations.
- August 13, 2014
As Yammer's co-founder leaves the company, Microsoft plans to deepen the integration of Yammer with Office 365 and Outlook. Learn more about the Microsoft-Yammer social integration.
- April 25, 2014
Dropbox introduced new security features and its new collaboration platform, Project Harmony, as Dropbox for Business.
- April 10, 2014
With security threats on the rise, IT must pay special attention to secure unified communications components, reports Jim Romeo.
- March 31, 2014
SecureLogix CTO Mark Collier discusses at Enterprise Connect the UC network security issues enterprises are facing.
- March 21, 2014
Imagine using your headset not just for calls, but to adjust the temperature of your conference room or pull up documents you need for your meeting. With the advancement of next-generation wearable technology, those capabilities may not be so far ...
- March 18, 2014
ORLANDO – With the use of mobile devices and BYOD growing in the enterprise, will desk phones go the way of the rotary phone, or can they be reinvented for the future?
- March 17, 2014
ORLANDO — ShoreTel announced today at Enterprise Connect 2014 that it is now shipping its 400 series IP phones for ShoreTel Sky, a series of three new deskphone options for cloud customers.
- March 13, 2014
The Enterprise Connect 2014 UC conference is showcasing many of the same technologies, but with the advancements enterprises are looking for.
- December 05, 2013
Systems integrators bring customization expertise to the UCaaS market, which could help make UCaaS more attractive to larger businesses.
- October 15, 2013
Siemens Enterprise Communications changed its name to Unify in a rebranding effort emphasizing unified communication technology.
- September 18, 2013
Lync environments need combined UC, network performance monitoring tools. NetSout's nGenius gains certification for Lync UC environments.
- July 31, 2013
Many enterprise social strategies still include consumer tools, but businesses are starting to realize the benefits of enterprise social software.
- July 24, 2013
Google drops XMPP and integrates its voice app into Hangouts to unify Google applications for a blended social experience.
- May 31, 2013
The Lync/Skype integration will offer greater interoperability for external enterprise communications, without burdening IT.
- April 03, 2013
Cloud telephony users describe their implantation process, pros associated with moving to the cloud and advice for prospective customers.
- March 19, 2013
Vidyo is banking on virtual video conferencing software to drive desktop video adoption among businesses, claiming high growth in advance.
- March 19, 2013
At Enterprise Connect 2013, some enterprises are still trying to merge legacy voice into the rest of their IT organizations.
- February 27, 2013
In addition to integrating Microsoft Lync and Skype, Blue Jeans Network enables screensharing and conferencing with room-based video.
- January 18, 2013
Small group video conferencing solutions are emerging for enterprises looking to extend roundtable video conference meetings to lower-level workers.
- November 08, 2012
The UCaaS market has been slowly evolving. As enterprises shift to using mobile devices to access UC applications, however, UCaaS could mature.
- October 31, 2012
Cisco SBC technology leads SBC market, more enterprises are choosing SBC technology from their UC vendor for greater interoperability and lower costs.
- September 25, 2012
The new release of the Avaya Notification Solution offers collaboration and communication for crisis management or everyday business continuity scenarios.
- August 29, 2012
As multi-tenant and hosted UC models emerge, enterprises must read between the lines to select the right service delivery model for UCaaS.
- June 28, 2012
Microsoft officially announces Yammer acquisition, an effort to accelerate social strategy and cloud services.
- April 26, 2012
Service providers and vendors are trying to develop video conferencing interoperability for enterprises. InterCall and Blue Jeans Network partner for B2B video conferencing.
- April 19, 2012
Enterprises are turning to service providers for managed video-conferencing services to mitigate risk and lower operational costs.
- February 15, 2012
Video conferencing and telepresence have become essential parts of a disaster recovery communications plan for both government agencies and enterprises.
- January 11, 2012
Gartner's latest Unified Communications as a Service (UCaaS) Magic Quadrant reveals an immature market that is better suited for SMBs than large enterprises.
- August 11, 2011
The barriers to enterprise social software adoption are more cultural than technical. In this Q&A, Caleb Barlow, IBM director of UC, explains how UC pros can overcome them.
- June 02, 2011
With increasing focus on mobility and bring your own device initiatives, UC pros must ensure that users who juggle multiple devices have a unified user experience.
- May 05, 2011
Legacy TDM voice was often too expensive to build into a business continuity strategy. VoIP changed that, and some UC managers find more flexibility in soft PBX platforms.
- March 31, 2011
Who wants to sit through a 90-minute telepresence recording when only a fraction of it is relevant? In response, vendors are adding ways to search and tag content.
- February 10, 2011
The maturation of VoIP deployments has opened UC pros to a new world of VoIP security issues -- telephony denial of service (TDoS) attacks. Contact centers are prime targets.
- October 28, 2010
When developing a mobile unified communications strategy, UC pros must not uniformly deploy the same set of mobile UC applications enterprise-wide. Instead, they should take a tiered approach -- basic features for most, advanced for some -- to avoid...
- September 23, 2010
Touch screen interfaces may not revolutionize mobile unified communications (UC) -- the keyboard's death knell hasn't rung just yet -- but they can make some applications more intuitive for users who otherwise find mobile UC too clunky.
- May 06, 2010
Wireless operators promise higher bandwidth and lower latency with 4G networks, but it remains unclear whether the benefits of mobile video conferencing for enterprises will compensate for its limitations.
- February 03, 2010
To accurately benchmark VoIP system power consumption, a number of factors must be taken into account, such as VoIP handset configuration, the LAN infrastructure, system states, steady-state power draw, power factor and other variables. This guide ...
- May 07, 2009
Some people still believe that unified communications begins and ends with Voice over IP. But instant messaging is just as critical, if not more so. And establishing an instant messaging strategy is essential. Otherwise everyone in an enterprise ...
- July 10, 2008
Strict network policing will not solve productivity problems stemming from excessive social media use, and the tactic could backfire. IT managers should embrace social media in the enterprise and create best practice guidelines for employee usage...
- November 27, 2007
VoIP and unified messaging have helped one automotive company cut long-distance costs and streamline communications.
- October 15, 2007
In this Voice over IP (VoIP) certification survey, we take a look at available certifications that IT pros can obtain to perfect their voice skills.
- September 17, 2007
Open communications are key to making the inevitable multimodal, multi-vendor communication environment work, so why aren't more vendors providing open-source solutions?
- February 26, 2007
The top ten VoIP search terms and definitions. Keep tabs on the most popular VoIP terms – updated regularly.
- January 29, 2007
Case studies are the next best thing to being there. Learn how others overcame the expected and the unexpected challenges of a VoIP migration in our case studies series.
- January 25, 2006
FMC is about the battle between mobile and fixed operators and for the building, however VoIP operators are making a strong play for the market. Learn why an aggressive FMS strategy is a win-win approach for both end-users and operators.
- May 24, 2005
Through VoIP, this Canadian delivery chain is using a virtual call center to take orders from all over the country, with many agents working from home.