News

News

• December 09, 2014 09 Dec'14

  Facebook for Work may jolt enterprise social, collaboration markets

  Facebook for Work may give the enterprise social market the boost it needs with a familiar, enterprise-grade social collaboration service for users.

• December 03, 2014 03 Dec'14

  Global firm beta tests social enterprise email with IBM Verse

  Construction materials supplier Cemex is beta testing IBM Verse's social email and intelligent inbox analytics.

• December 03, 2014 03 Dec'14

  Microsoft bolsters mobile email client with Acompli

  Microsoft's recent acquisition of mobile email client maker Acompli is expected to help fend off competing business collaboration products from Google and IBM.

• November 25, 2014 25 Nov'14

  Speedshare allows users to interact on websites, apps

  Speedshare, a new cloud-based service, allows business users to browse the Web or an application simultaneously, without any downloads or plug-ins.

• November 24, 2014 24 Nov'14

  Mitel backs off its ShoreTel domination plans, but should customers still be worried?

  Mitel has officially shelved its plans for a ShoreTel takeover. Mitel pulled its third acquisition proposal -- several days prior to the Nov. 20 deadline -- due to " the repeated refusal of ...

• November 20, 2014 20 Nov'14

  Cisco collaboration platform built for small companies

  The new Cisco collaboration platform combines voice, video, instant messaging, presence and paging in preconfigured hardware for smaller midsize companies.

• November 20, 2014 20 Nov'14

  Microsoft Skype for Business to replace Lync

  Lync is being rebranded as Microsoft Skype for Business, helping to fuse enterprise UC needs with the usability employees want.

• November 18, 2014 18 Nov'14

  Cisco partners ponder value of Project Squared collaboration service

  Cisco released its Project Squared collaboration service as a work in progress, promising details on integration with other products as the cloud-based service evolves.

• November 18, 2014 18 Nov'14

  Project Squared fuses Cisco collaboration tools into single platform

  The Cisco collaboration portfolio is being united with Project Squared, a cloud-based app that combines UC and collaboration tools for employees.

• November 14, 2014 14 Nov'14

  Verint provides collaboration, contact center analytics

  Verint's first release from the Kana Software acquisition incorporates contact center analytics and collaboration to improve customer service.

• November 13, 2014 13 Nov'14

  Intellinote offers integrated, real-time collaboration within apps

  Intellinote releases new real-time collaboration features and deeper integration capabilities with third-party business applications.

• November 11, 2014 11 Nov'14

  Cisco finds multitasking employees are changing UC&C

  A Cisco report shows shifts in work habits as multitasking and the technology that enables it, from mobile devices to UC&C tools, grow more popular.

• November 07, 2014 07 Nov'14

  How Vonage acquisition of UCaaS provider Telesphere benefits customers

  In buying UCaaS provider Telesphere, Vonage would expand reach in the UC market and add important UC services for call centers.

• November 06, 2014 06 Nov'14

  Videxio offers IT orgs cloud-based video conferencing management

  VCaaS provider Videxio offers IT organizations and end users new video conferencing management features for its cloud-based service.

• October 31, 2014 31 Oct'14

  Microsoft boosts resiliency of Lync client for Mac

  The latest version of the Microsoft Lync client for Mac is more resilient by automatically re-establishing calls when suddenly disconnected.

• October 29, 2014 29 Oct'14

  Long-anticipated Unify UCC service Circuit seen as incomplete

  Industry experts say Unify UCC service Circuit has yet to deliver the promised groundbreaking features.

• October 28, 2014 28 Oct'14

  Microsoft promises IE-Skype integration using WebRTC

  Microsoft is planning Skype integration into IE using WebRTC, while similar support in Chrome and Firefox is unclear.

• October 28, 2014 28 Oct'14

  Unify's 'Project Ansible' available, but is it ready for primetime?

  Unify ships the first version of Project Ansible. Now known as Circuit, the product is a WebRTC-based tool that combines UC, collaboration and, eventually, business apps.

• October 24, 2014 24 Oct'14

  Jive-Google integration deepens

  A deeper Jive-Google integration will let users work simultaneously on documents within the Jive environment.

• October 23, 2014 23 Oct'14

  Collaboration technology adoption suffers when users aren't consulted

  IT needs to include end users in UC and collaboration technology rollouts to determine their needs. Otherwise, IT will be disappointed in UC adoption rates.

• October 21, 2014 21 Oct'14

  ShoreTel products unlikely to survive Mitel acquisition

  The $540 million Mitel acquisition bid for ShoreTel is about the smaller rival's U.S. customers, not its UC products and services.

• October 16, 2014 16 Oct'14

  Plantronics headset review: The Voyager Legend UC

  The latest Plantronics headset -- the Voyager Legend UC -- allows users to connect hands-free to their mobile devices and UC applications.

• October 16, 2014 16 Oct'14

  8x8 partners with Conversocial for contact center social media

  UC service provider 8x8 is partnering with Conversocial to offer contact center social media options to connect with customers.

• October 14, 2014 14 Oct'14

  Unify OpenScape connects communications for Midwest utilities provider

  The Unify OpenScape platform has been chosen by We Energies, a Midwest utilities provider, to connect its multiple lines of communications.

• October 13, 2014 13 Oct'14

  AT&T, Blue Jeans partner to target mobile business video conferencing

  AT&T and Blue Jeans Network launch joint business video conferencing service for easier mobile access for smartphone and tablet users.

• October 09, 2014 09 Oct'14

  Startup Highfive jumps into cloud video conferencing services

  Startup Highfive is betting on its low-cost room-based cloud video conferencing service with easy mobile access to win enterprise market share.

• October 08, 2014 08 Oct'14

  Cisco revamps WebEx platform for unified conferencing

  Cisco relaunched its WebEx platform to converge Web, video and audio conferencing and erase the technical headaches that come with virtual meetings.

• September 25, 2014 25 Sep'14

  Command Center tool provides visibility into Blue Jeans conferencing

  Blue Jeans has introduced Command Center, a video analytics tool that provides visibility into Blue Jeans conferencing for IT teams.

• September 17, 2014 17 Sep'14

  HP and Avaya partner for cloud-based UC services, CCaaS

  HP and Avaya have announced a partnership for the delivery of cloud-based UC services, including contact center as a service offerings.

• September 12, 2014 12 Sep'14

  Updated Jive Present, JiveX offer better collaboration

  Jive updated its cloud-based tools, including Jive Present and JiveX, for better mobility. It also unveiled early Cisco integrations.

• September 11, 2014 11 Sep'14

  An iOS user's review of the Android-based GV3275 Grandstream phone

  The latest Android-based GXV3275 Grandstream phone is impressive, but iPhone users will discover some buggy integration when syncing.

• September 04, 2014 04 Sep'14

  Bringing WebRTC video into the contact center

  CreaLog is using Dialogic's PowerMedia XMS to provide WebRTC video as a communications channel for its contact center customers.

• September 03, 2014 03 Sep'14

  Cisco and Microsoft battle for mobile market share

  Cisco and Microsoft duke it out for mobile market share, but both mobile UC platforms have room for improvement.

• August 27, 2014 27 Aug'14

  Google video conferencing tools now an enterprise-grade option

  In this Q&A, find out how Google video conferencing and the company’s UC tools are innovating new and existing technologies to appeal to enterprises.

• August 21, 2014 21 Aug'14

  New partnerships, SLAs make Google Enterprise services a UC option

  Consumer Google services like Hangouts weren't always an option for enterprises. New partnerships with UC providers are making Google Enterprise Solutions more appealing as UC tools.

• August 19, 2014 19 Aug'14

  ShoreTel Mobility offers video, easier integration for IT

  The latest release of the ShoreTel Mobility client includes iOS and Android mobile video conferencing, as well as integration with ShoreTel's deskop Communicator.

• August 14, 2014 14 Aug'14

  Enterprises call on OTT providers for UC services

  Voxbone, like other over the top (OTT) providers, is seeing more interest from enterprises and call centers for unified communications (UC) services like SIP. Learn why in this Q&A.

• August 13, 2014 13 Aug'14

  When the PSTN leaves, will your phone number stay?

   As the public switched telephone network (PSTN) blinks out of existence, carriers are left wondering what will become of it's by-product: the telephone number. Will it go down with the ship, or ...

• August 13, 2014 13 Aug'14

  Tighter Yammer-Microsoft integrations mean a more social Office 365

  As Yammer's co-founder leaves the company, Microsoft plans to deepen the integration of Yammer with Office 365 and Outlook. Learn more about the Microsoft-Yammer social integration.

• August 08, 2014 08 Aug'14

  Dropbox file sharing: New security, integration features for businesses

  Dropbox for Business is now offering new security features around shared folders and links and new integration for a more seamless Dropbox file sharing experience.

• July 24, 2014 24 Jul'14

  Plantronics' new hardware as a service UC devices compliment UCaaS

  Plantronics is offering a hardware as a service program that can accompany provider's UCaaS offerings for small-to-midsized business customers.

• July 22, 2014 22 Jul'14

  Video content management wrangles streaming video in the workplace

  Employees are streaming more video at work and it's not just cat videos on YouTube. Enterprise video content management is the latest service to emerge in the UC market as interest in enterprise ...

• July 16, 2014 16 Jul'14

  Mobile collaboration app Spin offers video calls, content sharing

  Net Power & Light's Spin enterprise mobile collaboration app offers video conferencing and content sharing that uses the whole smartphone.

• July 10, 2014 10 Jul'14

  Hotel group weathers the storm with Mitel cloud for reliable voice

  Miami-based Menin Hospitality deployed the Mitel cloud UC platform for scalable and reliable communications across its multiple hotel locations.

• July 02, 2014 02 Jul'14

  Cisco collaboration reinvigorated by Assemblage acquisition

  Cisco has acquired real-time collaboration startup Assemblage to help extend Cisco collaboration applications into the browser, without plugins.

• June 30, 2014 30 Jun'14

  Contact centers challenged by a unified communications business case

  This Q&A discusses how communications technology has evolved in the contact center and why a business case for unified communications is paramount.

• June 26, 2014 26 Jun'14

  Microsoft leads unified communications market in Q1 2014

  Q1 2014 revenue reported by Infonetics Research puts Microsoft ahead as a unified communications market leader, but Cisco is just barely behind.

• June 26, 2014 26 Jun'14

  Video phones are the popular choice for low-cost conferencing

  Sales of video phones are rapidly growing as users look to save on video conferencing costs, according to the latest report from Infonetics.

• June 26, 2014 26 Jun'14

  SMART dry erase board: Not your meeting room's old white board

  Smart Technologies has released its SMART dry erase board and mobile app, SMART kapp, that will allow work to be saved and shared in real-time.

• June 25, 2014 25 Jun'14

  The UC market picks up where PBXes left off

  A recent unified communications and telephony report from Infonetics Research shows the UC market has healthy gains as the PBX market falters.

• June 23, 2014 23 Jun'14

  Enterprise session border controller market to reach $422 million by 2018

  The enterprise session border controller market in 2014 is bustling, and it isn't set to slow down any time soon, according to an Infonetics Research report.

• June 19, 2014 19 Jun'14

  IceWarp mail: An Outlook replacement for Cisco collaboration tools?

  IceWarp's new Web-RTC-based IceWarp mail platform will integrate with Cisco collaboration tools and is being pitched as a Microsoft Outlook replacement.

• June 13, 2014 13 Jun'14

  Grandstream debuts new IP voice/video phone for cost-conscious businesses

  Grandstream Networks has introduced its latest IP voice- and video-enabled phone -- built on the Android platform -- at a compelling price for businesses.

• June 12, 2014 12 Jun'14

  Vidyo unveils Ultra HD telepresence software

  Vidyo has introduced its telepresence software, VidyoRoom SE, the first room-based 4K-resolution video offering on the market.

• June 03, 2014 03 Jun'14

  SBCs aren't a UC security silver bullet: Try monitoring, analytics

  UC security must be a part of the network security picture. Enterprises are turning to providers for help with securing VoIP and video traffic.

• June 02, 2014 02 Jun'14

  Secure Internet feeds are part of a Heartbleed fix

  The Heartbleed bug left 600,000 Internet feeds exposed. Here are some lessons learned to keep future UC applications secure.

• May 29, 2014 29 May'14

  When buying contact center applications, don't be oversold

  When buying contact center applications, some enterprises will need to focus on basic functionality instead of the bells and whistles.

• May 27, 2014 27 May'14

  HBO's Silicon Valley demos five UC pain points in three minutes

  Of the growing number of shows starring geeks (Big Bang Theory, The IT Crowd, Halt and Catch Fire) none epitomize the pain points of unified communications (UC) as profoundly as the recent ...

• May 23, 2014 23 May'14

  Business VoIP services market to reach $35 billion by 2018

  A recent Infonetics Research report finds that a healthy VoIP and UC services market will infiltrate more enterprises by 2018.

• May 22, 2014 22 May'14

  WebRTC video conferencing review: LifeSize video, powered by WebRTC

  A review of the latest LifeSize video conferencing service, LifeSize Cloud.

• May 21, 2014 21 May'14

  Cisco collaboration adds integrated endpoints, cloud meeting spaces

  The Cisco collaboration portfolio has been revamped, with new integrated endpoints and cloud-based meeting spaces.

• May 15, 2014 15 May'14

  New WebRTC applications and services focus on user experience

  As enterprises think about adopting WebRTC applications and services already on the market, vendors are focusing on WebRTC quality of experience.

• May 14, 2014 14 May'14

  Cisco discontinues WebEx Social, partners with Jive for social strategy

  Cisco has discontinued its WebEx Social platform and its own home-grown social efforts, and announces partnership with Jive for social strategy.

• May 13, 2014 13 May'14

  Are dual-mode communications double the trouble?

  We're living in a world of "dual-mode communications." This was an argument made by Neil Schubert at the Mobile & Wireless World conference seven years ago. We have to have two of everything in ...

• May 07, 2014 07 May'14

  UC security: Your UC tools are not exempt from Heartbleed

  Many UC products were affected by the Heartbleed vulnerability, which is bringing more attention to the importance of UC security.

• May 01, 2014 01 May'14

  Move over, live video; enterprises need streaming video services

  The demand for streaming video services and platforms, as well as video production services, grows as enterprises expand video use cases.

• April 25, 2014 25 Apr'14

  Dropbox for Business finally delivers enterprise-grade file sharing

  Dropbox introduced new security features and its new collaboration platform, Project Harmony, as Dropbox for Business.

• April 17, 2014 17 Apr'14

  Monitor real-time communications or they will fail

  Supporting real-time communications is an ongoing process. Vendors and providers are offering voice and video testing, monitoring tools and services.

• April 15, 2014 15 Apr'14

  The '80s called and wants its business communication back

  Business communication systems are not keeping up with today's growing mobile workforce. Learn in this Q&A what IT professionals can do to improve UC.

• April 10, 2014 10 Apr'14

  Cross-platform networks cause UC vulnerabilities

  Cross-platform communication is particularly susceptible to data attacks. What can IT do to mitigate security vulnerabilities in UC environments?

• April 10, 2014 10 Apr'14

  Striving for secure unified communications

  With security threats on the rise, IT must pay special attention to secure unified communications components, reports Jim Romeo.

• April 09, 2014 09 Apr'14

  Deploying real-time video and voice? Get your network ready, first

  Before deploying real-time communications, enterprises must ready their networks by planning and testing bandwidth-intensive applications.

• April 04, 2014 04 Apr'14

  Jabber vs. Lync: Choosing a UC vendor doesn't have to be a battle

  A Jabber vs. Lync session at Interop 2014 weighs the competencies of Microsoft and Cisco UC strategies for enterprise IT professionals.

• April 03, 2014 03 Apr'14

  UC mobile applications: Four deployment factors to consider

  Are you looking to deploy UC mobile applications? Take a look at four factors IT should evaluate before adding video or Web conferencing to a tablet.

• March 31, 2014 31 Mar'14

  SecureLogix CTO: The UC network security issues enterprises face

  SecureLogix CTO Mark Collier discusses at Enterprise Connect the UC network security issues enterprises are facing.

• March 28, 2014 28 Mar'14

  Cloud UC users share deployment wins and trials at Enterprise Connect

  Enterprise users and consultants share their hosted VoIP and cloud UC deployment stories at Enterprise Connect.

• March 25, 2014 25 Mar'14

  Vendors squabble over UC federation, Microsoft declares SIP dead

  Vendors at Enterprise Connect debated UC federation and Microsoft declared Session Initiation Protocol to be dead.

• March 24, 2014 24 Mar'14

  Enterprise Connect keynote: Cater to Millennials or cut them off?

  At Enterprise Connect, attendees and speakers argued about whether to give Millennial employees the tools they want.

• March 21, 2014 21 Mar'14

  Plantronics pins hopes on next-gen wearable technology to 'unify UC'

  ORLANDO - Imagine using your headset not just for calls, but to adjust the temperature of your conference room or pull up documents you need for your meeting. With the advancement of ...

• March 21, 2014 21 Mar'14

  Plantronics pins hopes on next-gen wearable technology to ‘unify UC’

  Imagine using your headset not just for calls, but to adjust the temperature of your conference room or pull up documents you need for your meeting. With the advancement of next-generation wearable technology, those capabilities may not be so far ...

• March 20, 2014 20 Mar'14

  Social UC tools help remove productivity fears around 'social' tools

  At Enterprise Connect 2014, a panel discussed how the combination of social and UC can help remove enterprise fears around 'social' tools.

• March 19, 2014 19 Mar'14

  'Cake Boss' adopts Avaya video conferencing for confection consultations

  The IT director of Carlo's Bakery, or TLC's 'Cake Boss,' describes the company's deployment of Avaya video conferencing and IP Office integration.

• March 19, 2014 19 Mar'14

  WebRTC standard is unfinished but enterprises are ready to adopt

  Companies share their experiences with integrating the WebRTC standard into their technology and workflows at Enterprise Connect 2014.

• March 18, 2014 18 Mar'14

  Will the dying desk phone reinvent itself as a ‘multimedia device’?

  ORLANDO – With the use of mobile devices and BYOD growing in the enterprise, will desk phones go the way of the rotary phone, or can they be reinvented for the future?

• March 17, 2014 17 Mar'14

  ShoreTel rounds out cloud offering with new 400 series for ShoreTel Sky

  ORLANDO -- ShoreTel announced today at Enterprise Connect 2014 that it is now shipping its 400 series IP phones for ShoreTel Sky, a series of three new deskphone options for cloud customers. The ...

• March 17, 2014 17 Mar'14

  ShoreTel rounds out cloud offering with new 400 series for ShoreTel Sky

  ORLANDO — ShoreTel announced today at Enterprise Connect 2014 that it is now shipping its 400 series IP phones for ShoreTel Sky, a series of three new deskphone options for cloud customers.

• March 14, 2014 14 Mar'14

  Cisco video conferencing refreshed just in time for Enterprise Connect

  The Cisco video-conferencing portfolio has been renewed, offering new systems for small rooms and making video easier to deploy for all organizations.

• March 13, 2014 13 Mar'14

  Embedding UC in websites and business apps with a Twilio API

  Twilio helps developers embed UC into existing apps and websites as businesses seek to offer more communication channels for their customers.

• March 13, 2014 13 Mar'14

  Enterprise Connect 2014: New year, same UC technologies?

  The Enterprise Connect 2014 UC conference is showcasing many of the same technologies, but with the advancements enterprises are looking for.

• March 04, 2014 04 Mar'14

  VoIP vendors up their game to prevent toll fraud, security breaches

  VoIP could introduce more opportunities for toll fraud, and enterprises should secure networks with SBC technology, network security best practices.

• February 26, 2014 26 Feb'14

  Mitel contact center software boosts self-service, mobile management

  Flagship Mitel Contact Center offering expanded to include new self-service options for callers, mobile management for call center supervisors.

• February 19, 2014 19 Feb'14

  Google Hangouts for business: An enterprise-grade video option?

  As Google pushes into the enterprise video market, its partnership with Vidyo makes Google Hangouts for business a viable option.

• February 12, 2014 12 Feb'14

  UC federation primer: Merging UC tools for unfettered communications

  This UC federation primer explores the definition and 'flavors' of UC federation, and what vendors and service providers offer federation services.

• February 06, 2014 06 Feb'14

  Collaborative tools emerge for regulated industries, mobile workers

  Niche, enterprise-class collaborative tools are emerging for highly regulated industries and users who don't sit at a desk all day.

• February 03, 2014 03 Feb'14

  Business pros want to text, too

  Short message service (SMS) text messages have been unofficially part of the collaboration strategy for many enterprises for years. Now, new messaging services are popping up, aimed at taking ...

• January 29, 2014 29 Jan'14

  NextPlane offers UC federation between enterprise UC and Google

  NextPlane offers a UC federation service to connect Google Hangouts users to disparate, enterprise UC platform users across IM and presence tools.

• January 22, 2014 22 Jan'14

  WebRTC security: Could browser-based communications pose security threats?

  Enterprises consider WebRTC security as the WebRTC standard nears completion, as well as how to protect their networks from new vulnerabilities.

• January 16, 2014 16 Jan'14

  How one company replaced email with team collaboration software

  Marketing firm Screenpush chooses Glip's conversation platform for integrated team collaboration and communication, eliminating the need for email.

• January 08, 2014 08 Jan'14

  UC predictions for the New Year: Collaboration technology trends

  Tim Banting, principal analyst for Current Analysis, weighs in on what collaboration technology trends enterprises can expect in 2014.

• January 02, 2014 02 Jan'14

  Business video-conferencing market predictions for the New Year

  Rich Costello, UC analyst for IDC, weighs in on what enterprises can expect from the business video-conferencing market in 2014.