News

News

• July 25, 2018 25 Jul'18

  Apple Business Chat adds Cisco as partner

  Apple Business Chat is now compatible with Cisco's contact center platform. Apple has closely guarded access to the business-to-consumer messaging service since its beta release this spring.

• July 20, 2018 20 Jul'18

  Microsoft adds live broadcasting software to Teams

  Microsoft has added live broadcasting software to Microsoft Teams and Yammer through a new integration with Microsoft Stream.

• July 19, 2018 19 Jul'18

  Missions acquisition will simplify Slack integrations

  Slack's acquisition of Missions will help users without coding knowledge take full advantage of its platform by making it easier to build custom Slack integrations and workflows.

• July 18, 2018 18 Jul'18

  8x8 X Series combines UC and contact center

  The cloud delivery model has made it easier to combine unified communications and contact center technologies into a single platform, as evidenced by the release of the 8x8 X Series this week.

• July 13, 2018 13 Jul'18

  Microsoft Teams free version takes on Slack, Cisco Webex

  The new Microsoft Teams free version takes advantage of Microsoft's online Office suite to lure customers that might be considering competing products from Cisco and Slack.

• July 13, 2018 13 Jul'18

  Team collaboration secondary in Workplace by Facebook app

  Organizations are deploying the Workplace by Facebook app to build community among large and geographically diverse workforces. In that sense, the platform is more like an intranet than a team collaboration platform.

• July 11, 2018 11 Jul'18

  DHS, SecureLogix develop TDoS attack defense

  The U.S. Department of Homeland Security and vendor SecureLogix are making 'rapid progress' in developing a TDoS attack defense. The technology is expected in the coming months.

• June 29, 2018 29 Jun'18

  Ribbon Communications boosts UCaaS portfolio with Edgewater buy

  Ribbon Communications' acquisition of Edgewater Networks is expected to add analytics, security and service-assurance capabilities to Ribbon's UC portfolio.

• June 29, 2018 29 Jun'18

  Slack outages raise reliability concerns

  Slack outages are becoming frequent enough to make some analysts wonder whether companies would trust the collaboration startup for business-critical communications.

• June 29, 2018 29 Jun'18

  Ex-Cisco exec Rowan Trollope promises to be different CEO at Five9

  In May, UC and collaboration exec Rowan Trollope left Cisco for a nimbler Five9. As CEO of the contact center vendor, he promises to be more product-focused than his predecessor.

• June 26, 2018 26 Jun'18

  GoToMeeting client adds business messaging to chase rivals

  LogMeIn has added instant messaging and automated transcription to the GoToMeeting client. The new features bring the platform more in line with rivals Zoom and Cisco Webex.

• June 22, 2018 22 Jun'18

  Alexa for Hospitality brings AI voice assistant to hotel rooms

  Alexa for Hospitality will let hotels equip guest rooms with an AI voice assistant familiar to consumers. But Amazon will have to assuage concerns about privacy.

• June 20, 2018 20 Jun'18

  Avaya adds real-time speech analytics to contact centers

  Avaya updated its workforce optimization suite to include real-time speech analytics and automated agent evaluations, playing catch-up with vendors such as Cisco, Genesys and Five9.

• June 15, 2018 15 Jun'18

  Microsoft Teams e-discovery enabled for hybrid clouds

  Microsoft is giving businesses with on-premises Exchange servers a new tool for Microsoft Teams e-discovery, as the vendor seeks to help large enterprises transition to the cloud.

• June 13, 2018 13 Jun'18

  Google Hangouts Meet adds interoperability with competitors

  Interoperability with Skype for Business and video conferencing systems from Cisco and Polycom should help Google Hangouts Meet gain more traction among enterprise buyers.