News
News
- March 23, 2018
23 Mar'18
Slack still seen as leader in team communication apps market
Facing growing pressure from Microsoft and Cisco, Slack is expected to remain competitive in the team communication apps market because of its loyal customers and strong reputation.
- March 16, 2018
16 Mar'18
Twilio Flex provides a customizable cloud contact center platform
Twilio Flex offers a customizable interface that sits atop the vendor's application development platform. The offering could appeal to large enterprises looking for a flexible cloud contact center platform.
- March 15, 2018
15 Mar'18
AWS attacks rivals with Amazon Chime pricing
Amazon Web Services is switching Amazon Chime pricing to a usage model to lure businesses away from rivals Slack, Microsoft Teams and Cisco Spark. The new pricing starts in April.
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- March 14, 2018
14 Mar'18
New Masergy UCaaS feature helps avoid overpayments
Masergy UCaaS customers can use their human resource applications to automate adding and deleting UCaaS users. The new feature can avoid overpayments.
- March 14, 2018
14 Mar'18
Ready for artificial intelligence in speech recognition?
Artificial intelligence in speech recognition is transforming the technology, but are enterprises ready to employ these new tools within their operations?
- March 14, 2018
14 Mar'18
Avaya Mobile Experience could lower contact center costs
The new Avaya Mobile Experience helps contact centers manage incoming calls from mobile phones. Analysts said the latest service could help reduce costs.
- March 14, 2018
14 Mar'18
Users share team collaboration software strategies
On trend, many companies are pursuing a team collaboration software strategy to consolidate messaging on one platform to streamline IT and end user communications.
- March 14, 2018
14 Mar'18
Putting the contact center in the cloud blurs lines with UC
The line between unified communications and contact center is blurring as organizations look to bring both technologies together via cloud adoption.
- March 13, 2018
13 Mar'18
Cisco-BroadSoft cloud PBX to bring telephony to Spark
Cisco plans to use the BroadSoft cloud PBX to open Spark to the public telephone network. The PBX came with the Cisco-BroadSoft acquisition completed last month.
- March 13, 2018
13 Mar'18
Team collaboration tools see different adoption strategies
Team collaboration tools like Slack and Microsoft Teams can be deployed in different ways. The options include focus on end user choices or greater IT and executive control.
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- March 12, 2018
12 Mar'18
New Microsoft Teams features include Cortana integration
The latest Microsoft Teams features include foreign language translation of messages, recording of meetings and integration with the Cortana voice assistant.
- March 09, 2018
09 Mar'18
Enterprise Connect 2018 to showcase latest UC innovations
The latest UC products will be on display at this year's Enterprise Connect, including mobile unified communications platforms and team collaboration workspaces.
- March 09, 2018
09 Mar'18
RingCentral Meetings offered as stand-alone web conferencing platform
RingCentral has expanded its cloud portfolio with the release of RingCentral Meetings, a stand-alone web conferencing platform. Other recent product upgrades should make it a stronger player in the contact center market.
- March 07, 2018
07 Mar'18
Microsoft Teams guest access made universal
Microsoft is chasing competitors Slack and Cisco Spark with the expansion of Microsoft Teams guest access. More enterprises are using team chat apps to collaborate with external partners.
- March 07, 2018
07 Mar'18
Enterprise Connect 2018 conference coverage
The unified communications industry is seeing significant changes. Track the latest news in our comprehensive coverage of Enterprise Connect 2018.