News
News
- May 18, 2018
18 May'18
RingCentral, SD-WAN vendors team up to deliver UCaaS
SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.
- May 17, 2018
17 May'18
Zendesk bundles customer support services as cloud contact center
Zendesk has combined its products into an omnichannel cloud contact center offering. The CRM vendor also released a new tool for sending automatic alerts to customers.
- May 16, 2018
16 May'18
Microsoft hopes for smooth rollout of Surface Hub 2 after previous snags
The Surface Hub 2 will feature tight integrations with Microsoft Teams and other cloud collaboration tools. The vendor plans to release the product in 2019.
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- May 11, 2018
11 May'18
Avaya cloud revenue grows, but profitability remains elusive
Avaya reported a net loss of $130 million last quarter, but the vendor still appears largely on track to hit its annual targets. Avaya cloud revenue rose modestly as a percentage of total earnings.
- May 10, 2018
10 May'18
Microsoft Teams app expands developer toolbox
Microsoft is giving businesses new tools for building custom integrations within the Microsoft Teams app. The vendor is also enhancing native ties between Teams and Office 365.
- May 09, 2018
09 May'18
Number of Slack users soars, but Enterprise Grid adoption unclear
More than 8 million people use Slack every day, and 3 million people are paid subscribers. The startup now has paid Slack users in two-thirds of the Fortune 100.
- May 04, 2018
04 May'18
Cisco loses Trollope, acquires relationship intelligence startup
In a surprise announcement, Cisco said Rowan Trollope was leaving to lead Five9 and would be replaced by the CEO of the relationship intelligence startup Accompany, which Cisco expects to acquire.
- May 03, 2018
03 May'18
Why going private should help grow Mitel cloud
A private equity firm plans to acquire Mitel for $2 billion in the second half of 2018. The move should give the vendor more flexibility, as it pushes adoption of Mitel cloud.
- May 02, 2018
02 May'18
Workplace by Facebook integrations broaden app's appeal
Facebook added dozens of business tools to a newly created app directory in its platform for businesses. The Workplace by Facebook integrations should broaden the product's appeal.
- April 27, 2018
27 Apr'18
Avaya partners with Afiniti for intelligent call routing
Avaya will add intelligent call routing to its contact center platforms. The vendor is partnering with Afiniti, which uses artificial intelligence to match customers with agents.
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- April 26, 2018
26 Apr'18
Cisco Spark to Webex Teams integration follows Microsoft's footsteps
The integration of Cisco Spark to Webex Teams is similar to Microsoft's move to compete against Slack team collaboration and Zoom meeting services, according to analysts.
- April 25, 2018
25 Apr'18
BroadSoft diversifies Cisco's cloud contact center portfolio
Cisco's cloud contact center portfolio now includes BroadSoft's CC-One. The vendor will use the multi-tenant platform to target small and midsize businesses.
- April 20, 2018
20 Apr'18
Twilio SIM cards simplify IoT connectivity
Twilio has released programmable SIM cards for IoT connectivity. The Twilio SIM cards connect to the vendor's APIs for voice, text and data communications.
- April 18, 2018
18 Apr'18
Cisco Webex Teams to replace Spark platform
Cisco plans to combine Spark and Webex to provide a single platform for team collaboration and web conferencing. Cisco Webex Teams and Webex Meetings will rely on the same cloud infrastructure and user interface for online meetings.
- April 18, 2018
18 Apr'18
Google Cloud speech-to-text service gets revamp
Google Cloud speech-to-text service has been updated for improved accuracy through machine learning. The company is also releasing a tool for automatically adding punctuation to transcripts.