• August 09, 2018 09 Aug'18

    Facebook targets WhatsApp business messaging at large enterprises

    WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.

  • August 03, 2018 03 Aug'18

    Cisco and Google deepen collaboration partnership

    Cisco and Google have committed to creating seamless integrations between Webex and the productivity apps in G Suite, which should help both vendors compete against Microsoft.

  • August 02, 2018 02 Aug'18

    Gartner UC Magic Quadrant ranking belies Avaya's challenges

    Avaya was once again named a leader in the Gartner UC Magic Quadrant. But analysts say the vendor could struggle to add customers given the growing dominance of Microsoft and Cisco.

  • August 01, 2018 01 Aug'18

    Cisco lays groundwork for augmented reality in Cisco Webex app

    This month, the 135 million Cisco Webex app users will get access to a refreshed UI, as the vendor is ramping up to support more advanced video use cases, such as augmented reality.

  • July 27, 2018 27 Jul'18

    Atlassian-Slack deal marks end of HipChat, Stride

    Slack, which is facing more aggressive competition from Microsoft, bought Atlassian HipChat and Stride. The Atlassian-Slack deal marks the start of a strategic partnership.

  • July 27, 2018 27 Jul'18

    Skype for Business 2019 nudges users to cloud

    Skype for Business 2019, released in preview this week, will extend support for on-premises unified communications deployments through at least 2023.

  • July 26, 2018 26 Jul'18

    Vendors race to adopt Google Contact Center AI

    Google has entered the contact center market with the release of an AI platform supporting virtual agents and call analytics. Leading vendors, including Cisco and Genesys, were quick to adopt Google Contact Center AI.

  • July 25, 2018 25 Jul'18

    Apple Business Chat adds Cisco as partner

    Apple Business Chat is now compatible with Cisco's contact center platform. Apple has closely guarded access to the business-to-consumer messaging service since its beta release this spring.

  • July 20, 2018 20 Jul'18

    Microsoft adds live broadcasting software to Teams

    Microsoft has added live broadcasting software to Microsoft Teams and Yammer through a new integration with Microsoft Stream.

  • July 19, 2018 19 Jul'18

    Missions acquisition will simplify Slack integrations

    Slack's acquisition of Missions will help users without coding knowledge take full advantage of its platform by making it easier to build custom Slack integrations and workflows.

  • July 18, 2018 18 Jul'18

    8x8 X Series combines UC and contact center

    The cloud delivery model has made it easier to combine unified communications and contact center technologies into a single platform, as evidenced by the release of the 8x8 X Series this week.

  • July 13, 2018 13 Jul'18

    Microsoft Teams free version takes on Slack, Cisco Webex

    The new Microsoft Teams free version takes advantage of Microsoft's online Office suite to lure customers that might be considering competing products from Cisco and Slack.

  • July 13, 2018 13 Jul'18

    Team collaboration secondary in Workplace by Facebook app

    Organizations are deploying the Workplace by Facebook app to build community among large and geographically diverse workforces. In that sense, the platform is more like an intranet than a team collaboration platform.

  • July 11, 2018 11 Jul'18

    DHS, SecureLogix develop TDoS attack defense

    The U.S. Department of Homeland Security and vendor SecureLogix are making 'rapid progress' in developing a TDoS attack defense. The technology is expected in the coming months.

  • June 29, 2018 29 Jun'18

    Ribbon Communications boosts UCaaS portfolio with Edgewater buy

    Ribbon Communications' acquisition of Edgewater Networks is expected to add analytics, security and service-assurance capabilities to Ribbon's UC portfolio.