News
News
- October 07, 2019
07 Oct'19
Apple contact center chat adds rich media, improved UX
The latest iOS update streamlines access for Apple Business Chat from any clickable phone number. Learn why business messaging is gaining popularity in the contact center space.
- October 04, 2019
04 Oct'19
Avaya-RingCentral partnership to bring UCaaS to legacy customers
Avaya, RingCentral will partner to sell UCaaS to Avaya's legacy customers, a blockbuster deal that unites rival UC vendors.
- October 04, 2019
04 Oct'19
Poly integrates UC headsets with Amazon Alexa, Tile
Poly has integrated its UC headsets with Amazon Alexa after adding the AI voice assistant to its Trio conference room phones earlier this year.
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- October 03, 2019
03 Oct'19
BlueJeans Network to release add-on for meeting productivity
BlueJeans Network will release an add-on later this month to let users capture highlights during video meetings.
- October 01, 2019
01 Oct'19
LogMeIn slashes GoToMeeting prices amid UI overhaul
LogMeIn cut GoToMeeting prices roughly in half for premium tiers and overhauled the video conferencing app's user interface to focus on video, rather than content sharing.
- September 27, 2019
27 Sep'19
Avaya cloud offering ReadyNow expands internationally
A partnership with IBM will help expand the reach of Avaya cloud offerings internationally. Avaya is bringing its ReadyNow product to Europe, Africa and Asia.
- September 26, 2019
26 Sep'19
New bundle pairs Cisco security products with Webex Teams
Businesses now have the option of purchasing a bundle of Cisco security products to prevent data loss and block viruses while using the messaging app Webex Teams.
- September 20, 2019
20 Sep'19
Gartner video conferencing Magic Quadrant highlights remote work
Video meetings are increasingly important as the workforce grows more distributed and joins meetings from personal devices, according to the 'Magic Quadrant for Meeting Solutions.'
- September 20, 2019
20 Sep'19
Cisco brings Webex Teams messaging to UC-One SaaS
Cisco has integrated UC-One SaaS with the cloud messaging engine of Webex Teams. The vendor has also brought Webex Calling to its cloud contact center offering.
- September 19, 2019
19 Sep'19
8x8 Video Meetings replaces outdated offering in X Series
8x8 used its Jitsi acquisition to build a new video meetings platform based on WebRTC. The vendor also released in beta software to manage video endpoints in conference rooms.
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- September 18, 2019
18 Sep'19
Launch of private channels in Microsoft Teams delayed
Microsoft Teams users will have to wait a bit longer for access to private channels. The vendor now says the long-awaited feature won't launch for all customers until early November.
- September 12, 2019
12 Sep'19
Poly targets huddle rooms with Trio 8300
Poly has designed the Trio 8300 for huddle rooms that fit no more than five people. The vendor released a video system targeted at the same market earlier this year.
- September 11, 2019
11 Sep'19
New integration brings Fuze meetings to Slack app
Users will be able to join Fuze meetings by clicking on the phone icon in Slack. It is Slack's latest integration with a voice and video meetings provider.
- September 05, 2019
05 Sep'19
Slack waters down cloud SLA after $8.2 million payout
Slack issued $8.2 million in credits after failing to keep its team messaging app online as often as promised. The vendor changed its cloud SLA to avoid big payouts in the future.
- September 05, 2019
05 Sep'19
Cisco brings CUCM into the Webex cloud
Cisco has brought its flagship IP-based telephony platform, CUCM, into the Webex cloud, offering large businesses private instances of the software similar to what is already available from Cisco HCS partners.