News
News
- April 11, 2019
11 Apr'19
Mitel partners with Talkdesk for cloud contact center
Mitel this month will begin selling the Talkdesk cloud contact center under the brand MiCloud Connect CX. The companies are working to integrate their UC and contact center products.
- April 09, 2019
09 Apr'19
Slack-Office 365 integrations link email, calendar, documents
The latest Slack-Office 365 integrations include calendar syncing and an add-on for exporting email messages from Outlook to Slack.
- April 05, 2019
05 Apr'19
Microsoft Teams media bypass comes with limitations
Microsoft Teams media bypass for direct routing customers is now available, but the configuration may be less beneficial to enterprises than an equivalent feature in Skype for Business.
-
- April 04, 2019
04 Apr'19
Symphony app brings online meetings to mobile phones
The Symphony app for iOS now supports audio and video meetings. The team collaboration vendor's Android client will get the feature this summer.
- April 03, 2019
03 Apr'19
Amazon Alexa for Business adds skill blueprints
Amazon Alexa for Business now provides companies with templates for programming custom voice commands.
- March 29, 2019
29 Mar'19
PDP Gaming alleges Poly copied its logo
The gaming accessories company PDP Gaming has sued Poly in federal court, alleging the Plantronics-Polycom merger copied PDP's logo.
- March 27, 2019
27 Mar'19
Cisco's collaboration unit mum on Webex Teams adoption
Cisco's collaboration unit has declined to provide statistics on the use of Webex Teams, even as rivals Slack and Microsoft Teams have attempted to demonstrate momentum for their apps.
- March 22, 2019
22 Mar'19
Achieve UC success with strong user adoption strategies
Unified communications is not just about the technology; it's about the people, too. IT leaders at Enterprise Connect share their tips on how to support end-user adoption.
- March 22, 2019
22 Mar'19
New Lifesize conferencing systems bring 4K video to huddle rooms
Lifesize's latest Icon video conferencing systems are designed to meet the challenges presented by smaller, ad hoc meeting spaces, like the huddle room.
- March 21, 2019
21 Mar'19
Contact center AI trends take center stage at Enterprise Connect 2019
Several vendors at Enterprise Connect 2019 focused on contact center AI innovation and virtual agents. But are businesses actually ready for the technology?
-
- March 21, 2019
21 Mar'19
Microsoft to support cloud meetings with on-prem Skype for Business
Microsoft bows to customer demand to keep on-premises Skype for Business for calling and messaging, while using Teams only for cloud meetings.
- March 20, 2019
20 Mar'19
Fuze and Samsung partner to bring mobile UCaaS to the frontline
Mobile UCaaS is the focus of Fuze and Samsung's new partnership. The providers are working to expand the use of collaborative communications for remote and customer-facing industries.
- March 20, 2019
20 Mar'19
Polycom Trio integrates with Alexa for Business
Poly, the new name for the merger of Plantronics and Polycom, has added Alexa for Business to voice-activate meetings on the Polycom Trio conference room phone.
- March 19, 2019
19 Mar'19
Zoom Phone cloud PBX expands features, partnerships
Zoom Phone works with desk phones from Polycom and Yealink and integrates with contact center products from Five9 and Twilio.
- March 19, 2019
19 Mar'19
Cloud migration planning key to successful UCaaS deployment
Making the move from an on-premises system to UCaaS can be full of hurdles. Cloud migration planning can help navigate the pitfalls and give a clear path to successful UCaaS deployment.