- November 09, 2018
Avaya is doubling down on a decision to open its hardware to the software of competing UC vendors with the release of more than a dozen new open SIP phones.
- November 08, 2018
Talkdesk iQ, the cloud contact center startup's new AI platform, includes an analytics dashboard and bot development tools. The vendor also announced a new 100% uptime SLA for enterprise calling.
- November 07, 2018
Microsoft announced upgrades to the Skype Meetings App to ease installation and setup. The vendor plans to eliminate the Mac version of the product in favor of the desktop app.
- November 02, 2018
Amazon's AI voice assistant platform for enterprises, Alexa for Business, is now compatible with third-party devices from vendors including Polycom.
- November 01, 2018
Genesys has developed new workforce management software to help contact centers with forecasting and scheduling.
- October 30, 2018
8x8 has acquired the open source video conferencing company Jitsi from Atlassian in a bid to improve its online meetings platform, 8x8 Meetings.
- October 26, 2018
The Skype for Business 2019 server includes several new hybrid cloud features and simplifies the migration path from the on-premises product to cloud-based Microsoft Teams.
- October 25, 2018
The Cisco Meeting Server 2.4 release increases HD video call capacities and gives customers more in-meeting controls and branding tools.
- October 24, 2018
Twilio Autopilot gives developers the building blocks for creating contact center AI that businesses can use to improve customer service and save money.
- October 24, 2018
The latest Gartner UCaaS Magic Quadrant found that large enterprises are making the jump to cloud as fewer dollars are spent on on-premises infrastructure and development.
- October 22, 2018
In UC news, NEC Display introduces new meeting room hardware, MTD uses NewVoiceMedia to improve its contact center, and Fuze announces new mobile upgrades and analytics tools.
- October 19, 2018
8x8 has added a team messaging app to its cloud-based unified communications and contact center suites, joining a growing list of vendors in a market kick-started by Slack.
- October 18, 2018
Twilio will acquire SendGrid, a maker of cloud-based email APIs. The deal follows email-focused acquisitions by Slack and Workplace by Facebook.
- October 17, 2018
RingCentral is the latest UCaaS startup to push more heavily into the cloud contact center market with its acquisition of customer engagement vendor Dimelo.
- October 12, 2018
Businesses can now use the Workplace by Facebook app to instant message and video conference with partners and customers.