- July 10, 2020
Slack acquired business directory software maker Rimeto in a bid to promote more social connections on its platform.
- July 09, 2020
Following months of user uproar, Microsoft Teams will get a 7x7 video layout by the end of August.
- July 02, 2020
Microsoft and Cisco said a long-awaited integration between their video conferencing room systems, originally slated to launch in early 2020, is still on track for release this year.
- June 26, 2020
Slack now lets as many as 20 organizations communicate in a shared channel. But users will have to wait for other enhancements to the external collaboration feature.
- June 24, 2020
Zoom's impending release of end-to-end encryption will pressure competitors to follow suit.
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- June 19, 2020
Users of Microsoft Teams and consumer Skype can now message and call one another -- with some limitations.
- June 18, 2020
Cisco will soon add virtual backgrounds on the desktop version of Webex, along with other features that will bring the platform more on par with Zoom.
- June 12, 2020
Google is close to replacing Hangouts with the newer messaging service Chat after integrating the product with Gmail.
- June 11, 2020
Slack users were glad to hear the team collaboration vendor was partnering with Amazon to improve audio and video calling.
- June 05, 2020
Users are pushing Cisco to catch up to Zoom on features. The latest example: Webex's lack of support for waiting rooms in scheduled meetings.
- June 03, 2020
Crestron and Logitech have launched a new product for Zoom video conferencing at home.
- May 29, 2020
Zoom has released a draft plan to enable end-to-end encryption in four phases. The company has not said when it will launch.
- May 28, 2020
Zoom is once again out ahead on features with its support for virtual breakout rooms. Microsoft and Cisco are trying to catch up.
- May 22, 2020
Workplace Rooms, a new video conferencing service for Facebook's business customers, falls short of competitors on features.
- May 21, 2020
In the future, businesses may invest less in traditional telephony and look to buy audio and video services from the same vendor.
- May 15, 2020
Microsoft's acquisition of Metaswitch will provide carriers with the option of offering Metaswitch UCaaS through Azure. Metaswitch complements the recent Affirmed acquisition.
- May 15, 2020
Microsoft Teams is finally getting multiwindow support to help with multitasking.
- May 14, 2020
Cisco Webex Teams still does not have all the same video conferencing features as Webex Meetings.
- May 08, 2020
Vendors are looking to create new kinds of collaboration devices as businesses look to equip home workers with better communications gear.
- May 07, 2020
Google Meet is now free to all. But the video conferencing service still lacks essential features for business users.
- April 30, 2020
Zoom clarified its tally of 300 million participants counts users multiple times in some cases. The company also fixed a blog post that wrongly referred to participants as 'users.'
- April 30, 2020
Users must sometimes toggle between Microsoft Teams and Outlook to get work done because of features missing from the calendar in Teams.
- April 23, 2020
Zoom could soon give some customers control of encryption keys. The company is expected to announce more details in the coming weeks.
- April 23, 2020
The inability to log in to multiple accounts on desktop in Microsoft Teams is increasingly annoying users. The vendor has not said when the feature will launch.
- April 22, 2020
Cisco has promised users virtual backgrounds are coming to the Webex desktop app. Customers are calling for the feature that's already in the desktop versions of Zoom and Microsoft Teams.
- April 17, 2020
Verizon plans to acquire Zoom competitor BlueJeans for less than $500 million. The carrier wants to use the video conferencing technology to support telemedicine and remote learning.
- April 16, 2020
Microsoft is accelerating the launch of features meant to enhance Teams meeting security on the heels of widespread criticism of rival video conferencing provider Zoom.
- April 14, 2020
Microsoft Teams will display as many as nine video feeds at once by early May. But some users say the change doesn't go far enough.
- April 09, 2020
New lawsuits allege Zoom misled users and investors by falsely claiming to use a more secure method of video encryption than it does. The suits also raise numerous other security and privacy concerns.
- April 08, 2020
The coronavirus pandemic appears to be increasing demands for feature parity between live events and meetings in Microsoft Teams.
- April 03, 2020
The launch of RingCentral's new video app, called RingCentral Video, is a sign the vendor's long-standing partnership with Zoom is winding down.
- March 31, 2020
Two Zoom users are accusing the video conferencing company of sharing data with Facebook without permission. Zoom's privacy practices have come under increased scrutiny in recent weeks.
- March 27, 2020
Conference room upgrades are largely on hold for now. Tech buyers say the coronavirus outbreak will change their priorities once employees return to the office.
- March 25, 2020
Logitech webcams and other cheap work-at-home devices are largely sold-out or on back order worldwide amid the coronavirus pandemic.
- March 20, 2020
Some Zoom services are faltering under the pressure from a huge influx in remote workers. Service disruptions are up significantly so far in March.
- March 19, 2020
Slack introduced several features that make its app look more like Microsoft Teams, which now has 44 million daily active users.
- March 18, 2020
Users working from home due to the coronavirus outbreak are complaining that Microsoft Teams can't display more than four video feeds simultaneously.
- March 16, 2020
A Microsoft Teams outage on Monday disrupted the workday of many users working from home around the world in efforts to avoid spreading the new coronavirus to co-workers.
- March 13, 2020
A spike in remote work due to the new coronavirus is testing the scalability of collaboration services like Zoom and Cisco Webex. Even small service disruptions could significantly impede productivity.
- March 10, 2020
Amy Chang, head of the Cisco collaboration division, is on temporary leave from the company. Cisco is in the midst of a broad reorganization.
- March 10, 2020
Video conferencing hardware and software vendor Lifesize is merging with contact-center-as-a-service provider Serenova.
- March 06, 2020
Companies are missing opportunities to connect on a more personal level with customers and partners as the coronavirus outbreak forces them to rely more heavily on video conferencing.
- February 28, 2020
Cisco, RingCentral and Fuze this month released or improved Microsoft Teams integrations.
- February 21, 2020
A request from users for an Outlook tab in Microsoft Teams has been 'under review' since early 2018.
- February 19, 2020
After waiting for Microsoft Teams private channels to launch for years, customers are now grappling with the limitations of the new feature.
- February 14, 2020
Cisco collaboration and communications products generated less revenue this past quarter than they did one year ago, contributing to an 8% decline for the applications group.
- February 13, 2020
Cisco is attempting to improve security for external collaboration in Webex Teams with a new feature for IT admins.
- February 12, 2020
A new partnership combines Logitech's video systems with Crestron's hardware and software for AV system integration.
- February 06, 2020
Avaya will attempt to expand its partnership with RingCentral to include its upcoming CCaaS offering.
- February 05, 2020
Avaya provided new details this week on the special features it will add to Avaya Cloud Office to make it different from RingCentral's product.
- February 03, 2020
Microsoft Teams users took to Twitter to express frustration and sarcasm over a two-hour outage caused by an expired authentication certificate.
- January 31, 2020
The number of Office 365 customers also using G Suite has risen in recent years, according to a report by single sign-on vendor Okta.
- January 30, 2020
Zoom Phone users are getting new ways to use the product with Zoom Meetings, as the vendor continues to build out its nascent UCaaS service.
- January 29, 2020
A new transcription service from Cisco will help users take notes during Webex meetings.
- January 24, 2020
Microsoft is a long way from convincing businesses with first-line workforces to buy the collaboration app Microsoft Teams, analysts said.
- January 17, 2020
With Webex Edge for Devices, companies can connect on-premises video endpoints to the cloud, unlocking features such as the Webex Assistant.
- January 15, 2020
Integration between Microsoft Teams and consumer Skype is now scheduled to launch sometime in the first quarter. Previously, the vendor said it would go live this month.
- January 10, 2020
Microsoft Teams is getting a smartphone walkie-talkie app. The feature is expected to launch in private preview by mid-2020.
- January 08, 2020
Lenovo has released a tabletop video calling device for Microsoft Teams designed for home offices, personal desks and the smallest meeting rooms.
- December 23, 2019
In 2020, partnerships between cloud UC vendors will help shape the market. Here are four key relationships to watch next year.
- December 23, 2019
It's a battle that's been playing out for years: Office 365 vs. G Suite. In 2020, Google will enhance its UC offerings as it continues to chase Microsoft.
- December 19, 2019
The upcoming integration between Microsoft Teams and consumer Skype will let users of each app message and call one another.
- December 12, 2019
The release of Microsoft Teams for Linux is welcome news to software engineers, who have been pressuring Microsoft to support the open source operating system for years.
- December 12, 2019
Microsoft has eschewed investments in Skype server in the hopes of convincing more customers to adopt cloud-based Microsoft Teams.
- December 10, 2019
AWS could play a bigger role in the cloud UC market in 2020 and beyond by targeting developers and existing AWS customers.
- December 06, 2019
The latest enhancements to Zoom Chat come as the video conferencing vendor pushes more aggressively into the cloud calling market.
- November 27, 2019
A flaw in Zoom's gateway for managing third-party video devices left customers vulnerable to snooping. Cisco criticized the vendor for failing to use the proper APIs to design the service.
- November 21, 2019
Avaya revenue fell short of projections in the fourth fiscal quarter, capping a year of disappointing returns. The company told investors that revenue would likely decline in 2020.
- November 20, 2019
Microsoft Teams has pulled well ahead of Slack with 20 million daily active users. Adoption of Teams will likely continue among the 200 million workers using Office 365.
- November 15, 2019
8x8 Video Meetings has launched as a free, stand-alone app. It will rival free versions of Zoom and GoToMeeting, as 8x8 looks to use the offering to funnel businesses into its UCaaS platform.
- November 14, 2019
Amazon Chime now integrates with Dolby Voice Room, a hardware kit for small and midsize meeting rooms. It's Amazon Chime's first pre-integrated room system.
- November 13, 2019
Slack services partners will help the vendor's largest customers build integrations, train employees and develop migration strategies.
- November 07, 2019
Cisco has brought the full feature set of Webex Meetings into Webex Teams. The vendor is also releasing new collaboration devices, including a desk monitor.
- November 06, 2019
After the vendor unexpectedly delayed their launch in September, Microsoft Teams private channels are now rolling out to all customers.
- November 05, 2019
Microsoft and Cisco unveiled an alliance this week for better interoperability between their cloud UC products.
- November 01, 2019
A new video conferencing app, Vonage Meetings, will provide alternative to Amazon Chime for Vonage's cloud UC customers.
- October 31, 2019
More controls are coming to the Microsoft Teams admin center, but enterprises will have to wait a bit longer for the large-scale configuration tools they need.
- October 25, 2019
Intermedia, cloud-based unified communications vendor, has added CCaaS to its portfolio through its acquisition of Telax.
- October 24, 2019
Google has hired Javier Soltero, a former corporate vice president in charge of Outlook, Office and Cortana at Microsoft, to run G Suite.
- October 23, 2019
Developers are getting new tools for building Slack integrations that are easy to access and use.
- October 17, 2019
Neat will design video conferencing hardware exclusively for Zoom, which has invested in the startup and was involved in early discussions regarding its formation.
- October 17, 2019
Zoom is increasingly positioning Zoom Phone as a core part of its portfolio and a service that every kind of business should consider.
- October 16, 2019
The Poly Studio X Series will natively run the Zoom video app at launch, with additional partnerships with online meetings vendors planned in the coming months.
- October 14, 2019
In an effort to ease the switch from legacy telephone systems to a more modern unified communications platform, Voss has launched its latest UC software, M2UC.
- October 11, 2019
In a move that took analysts by surprise, Mary McDowell replaced longtime chief Richard McBee as Mitel CEO -- a possible sign the company's owner is looking to sell.
- October 09, 2019
Facebook will soon integrate Workplace by FB with its Portal video calling devices.
- October 07, 2019
The latest iOS update streamlines access for Apple Business Chat from any clickable phone number. Learn why business messaging is gaining popularity in the contact center space.
- October 04, 2019
Avaya, RingCentral will partner to sell UCaaS to Avaya's legacy customers, a blockbuster deal that unites rival UC vendors.
- October 04, 2019
Poly has integrated its UC headsets with Amazon Alexa after adding the AI voice assistant to its Trio conference room phones earlier this year.
- October 03, 2019
BlueJeans Network will release an add-on later this month to let users capture highlights during video meetings.
- October 01, 2019
LogMeIn cut GoToMeeting prices roughly in half for premium tiers and overhauled the video conferencing app's user interface to focus on video, rather than content sharing.
- September 27, 2019
A partnership with IBM will help expand the reach of Avaya cloud offerings internationally. Avaya is bringing its ReadyNow product to Europe, Africa and Asia.
- September 26, 2019
Businesses now have the option of purchasing a bundle of Cisco security products to prevent data loss and block viruses while using the messaging app Webex Teams.
- September 20, 2019
Video meetings are increasingly important as the workforce grows more distributed and joins meetings from personal devices, according to the 'Magic Quadrant for Meeting Solutions.'
- September 20, 2019
Cisco has integrated UC-One SaaS with the cloud messaging engine of Webex Teams. The vendor has also brought Webex Calling to its cloud contact center offering.
- September 19, 2019
8x8 used its Jitsi acquisition to build a new video meetings platform based on WebRTC. The vendor also released in beta software to manage video endpoints in conference rooms.
- September 18, 2019
Microsoft Teams users will have to wait a bit longer for access to private channels. The vendor now says the long-awaited feature won't launch for all customers until early November.
- September 12, 2019
Poly has designed the Trio 8300 for huddle rooms that fit no more than five people. The vendor released a video system targeted at the same market earlier this year.
- September 11, 2019
Users will be able to join Fuze meetings by clicking on the phone icon in Slack. It is Slack's latest integration with a voice and video meetings provider.
- September 05, 2019
Slack issued $8.2 million in credits after failing to keep its team messaging app online as often as promised. The vendor changed its cloud SLA to avoid big payouts in the future.