- June 18, 2007
Video conferencing technologies are the most in-demand applications of the information age. Learn how it can help you boost productivity and reduce costs.
- May 31, 2007
Cisco and Nortel, among others, are named as possible suitors for Avaya, as acquisition rumors swirl around the VoIP mainstay.
- May 25, 2007
Unified communication case studies at your fingertips. Case studies are the next best thing to being there. Learn how others overcame the expected and the unexpected challenges of a UC deployment in our case studies.
- May 08, 2007
Hosted VoIP options are attracting the attention of more than just SMBs looking to save on their communications budget. Larger telecoms are beginning to look at the revenue growth opportunities in a market once dominated by smaller, independent ...
- May 02, 2007
Our IM slang dictionary defines the most popular and amusing acronyms and slang used in online chat applications.
- May 01, 2007
Mitel acquired Inter-Tel last week, signaling a trend toward vendor consolidation in the VoIP market and creating stronger options for SMBs.
- April 23, 2007
Cisco's TelePresence is not just a more expensive version of videoconferencing. Experiencing Cisco's TelePresence live is an experience totally unlike anything videoconferencing has delivered before.
- April 10, 2007
VoIP and unified communications tools kept one Colorado reseller afloat during massive blizzards that shut down even the "weather-proof" airport.
- March 22, 2007
Hosted VoIP helped one company improve intra-office communications and team spirit.
- February 26, 2007
The top ten VoIP search terms and definitions. Keep tabs on the most popular VoIP terms – updated regularly.
- February 20, 2007
Unified communications and messaging helped the East Central division of AAA upgrade its aging voicemail system.
- February 12, 2007
VoIP bolsters your disaster recovery plans and should be at the core of any well-planned disaster recovery strategy.
- January 29, 2007
Case studies are the next best thing to being there. Learn how others overcame the expected and the unexpected challenges of a VoIP migration in our case studies series.
- January 25, 2007
Though its 10 year past was riddled with failures, RSVP is fast returning as one of the best tools for managing QoS for VoIP and video.
- January 16, 2007
To ensure the quality of its VoIP traffic, Gold Line, a phone card company, used WAN optimization techniques to prioritize voice traffic.
- December 19, 2006
VoIP hacking is a reality, and in a new book, two VoIP security experts outline the tools and tricks to avoid a system-crushing hack.
- December 18, 2006
Organizations have become so comfortable with VoIP and standards that open-source technologies like Asterisk are being given serious consideration over big iron PBX platforms. Learn all about Asterisk here.
- December 07, 2006
IP communication tools in retail contact centers are helping spread the holiday cheer.
- November 30, 2006
Voice, video and Web conferencing vendor Genesys adds desktop VoIP and enhanced application sharing to its collaboration lineup.
- October 06, 2006
New and old security threats coming on the VoIP scene give enterprises cause to shore up protection.
- September 26, 2006
Hurricane Katrina nearly disbanded the Catholic Charities Archdiocese of New Orleans, until the nonprofit rolled out a hosted voice solution from RingCentral.
- September 14, 2006
Asterisk clustering, a new voice and video alliance and high-definition VoIP were among the announcements on the show floor this week at VON Fall in Boston.
- August 08, 2006
IP-based unified communications offer a viable option for keeping a business running in the event of a pandemic bird flu outbreak that sends workers to far-flung, flu-free corners of the country to do their jobs.
- July 25, 2006
Microsoft teams with Nortel in the VoIP market and now they're taking on Cisco. The VoIP arena hasn't been this exciting since it came into being! Find out what all these changes mean to you and what it means to have Microsoft in the voice space.
- July 24, 2006
The number of contact center agents working from home is set to explode over the next three years. One reason? VoIP.
- July 11, 2006
Learn about the similarities, differences and major reasons how SIP is putting H.323 to rest.
- July 07, 2006
Challenged by a spate of mergers, an agricultural lender converged voice and data to leverage its CRM solution and differentiate itself from the competition.
- June 29, 2006
Microsoft lifts veil on roadmap to total IP telephony dominance with plans to introduce an end-to-end unified communications platform for enterprises. When products are available it will be going head to head with the likes of IPT vendors Cisco and ...
- June 12, 2006
A financial services company has successfully rolled out VoIP on a converged MPLS network.
- May 23, 2006
VoIP testing and reporting software from Clarus now works with IBM Tivoli, giving an overall, end-to-end view of the network and VoIP system.
- May 18, 2006
Voice, video and Web conferencing from Interwise has become as important as email to one global company, whose employees -- in 60 countries -- all need to stay in contact.
- May 16, 2006
A recent reader poll reveals heavy spending ahead on VoIP equipment, as well as voice over wireless and other IP-based applications.
- May 09, 2006
Ranch Networks yesterday rolled out appliances that add redundancy to Asterisk servers, ensuring that VoIP service is up and running 24/7.
- April 25, 2006
As business continued to grow, Steinberg Diagnostic Medical Imaging needed to boost its infrastructure. The company added a voice system from Mitel and FastIron switches with Power-Over-Ethernet from Foundry.
- April 10, 2006
Voice news highlights include high profile Verizon's offer of Secure IM. Meanwhile smaller players fill in VoIP voids with new services and tools.
- March 28, 2006
As more users work from home or on the road, giving them seamless, one-number connectivity has become a necessity. One product is helping workers stay tied into a single system no matter where they are.
- March 13, 2006
Support for SIP and presence software weren't the only industry hot topics at last week's VoiceCon. The spotlight was also on wireless LANs, contact centers, and voice over Wi-Fi.
- February 28, 2006
Everything went smoothly when the University of Miami deployed a 10,000 mailbox unified voice messaging system, until users wanted to tweak the message waiting light.
- February 06, 2006
Minnesota's Lakeville School District revamped its entire network. Now, all 18 buildings have VoIP. But don't be fooled by the success, the network administrator was extremely nervous.
- January 31, 2006
North Carolina hospital deploys portable telephones over wireless network, cutting down noisy pages while boosting nursing care.
- January 25, 2006
FMC is about the battle between mobile and fixed operators and for the building, however VoIP operators are making a strong play for the market. Learn why an aggressive FMS strategy is a win-win approach for both end-users and operators.
- January 24, 2006
Rich media is a growing market, and the folks at Cisco Systems, Inc. have developed a new specialist certification to help hone rich media expertise.
- January 10, 2006
If you are considering a VoIP implementation, check out our VoIP ROI calculator to determinethe benefits and costs of a proposed VoIP solution.
- January 09, 2006
Coming soon: Less shouting in the ER and quicker patient response time, as a Voice over WLAN pilot project improves communication among hospital medical staff.
- December 21, 2005
At Interop New York, a crew of experts discussed what security challenges VoIP creates and offered some helpful tips. One expert called VoIP technology a "moving target" for attacks.
- December 06, 2005
Mark Spencer, Digium Inc. president and the creator of Asterisk, an open source PBX, is a big fan of "neat ideas." And he hopes the first revision of Asterisk in more than a year will spark continued revisions down the road.
Last month, ...
- November 22, 2005
Allegiant Air was brave enough to flip the switch on a new hosted contact center just as the holiday season begins.
- November 15, 2005
What's it like being a Cisco fellow? The San Jose, Calif.-based Cisco Systems Inc. only bestows the title upon its most brilliant and eminent engineers and managers, but one fellow downplays the glamour. In fact, those expecting the fraternity's ...
- September 06, 2005
Migrating to VoIP can be a painful process, but Nissan North America and the McKesson Corp. have made the switch. They shared their experience at VoiceCon.
- September 06, 2005
One of Hurricane Katrina's many lessons may be the importance of access to emergency services. At VoiceCon Fall 2005, experts explained how companies can keep E911 service working.
- August 09, 2005
Phil Zimmermann, cryptographer and creator of the popular Pretty Good Privacy (PGP) e-mail encryption program, is addressing what he deems a genuine need for IP voice encryption.
Zimmermann last week unveiled Zfone, a prototype VoIP encryption ...
- June 20, 2005
Irwin Lazar, a senior analyst with Midvale, Utah-based Burton Group, recently authored a report entitled "SIP: Unlocking the Promise of Open Communications" maintaining that May 24, 2005 24 May'05
Through VoIP, this Canadian delivery chain is using a virtual call center to take orders from all over the country, with many agents working from home.