News
News
- September 24, 2018
24 Sep'18
Microsoft Teams app takes aim at vertical markets
Microsoft is adding secure messaging tools for healthcare workers and a schedule management system to the Microsoft Teams app, which is now used by 329,000 organizations worldwide.
- September 20, 2018
20 Sep'18
NewVoiceMedia acquisition adds contact center to Vonage cloud
The acquisition of NewVoiceMedia will add a contact center to the Vonage cloud portfolio, which already includes telephony and developer tools.
- September 20, 2018
20 Sep'18
Cisco Webex Edge connects data centers to the cloud
Cisco Webex Edge could help large companies reduce PSTN costs, while also improving audio and video connectivity through Webex.
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- September 19, 2018
19 Sep'18
New Cisco headsets, room displays integrate with Webex
Cisco expanded its endpoint portfolio this week with the release of new wireless Cisco headsets and room displays.
- September 13, 2018
13 Sep'18
Ytica acquisition adds analytics to Twilio Flex cloud contact center
Twilio has acquired startup Ytica to improve the native analytics and workforce optimization tools of its Twilio Flex cloud contact center.
- September 12, 2018
12 Sep'18
Slack encryption will soon include enterprise key management
In a bid to close deals with more large organizations, Slack will soon give customers greater control over the encryption of their data with a new enterprise key management feature.
- September 07, 2018
07 Sep'18
AT&T revives Office@Hand UCaaS deal with RingCentral
AT&T has recommitted to its partnership with RingCentral after telling customers earlier this year that it would soon stop supporting the startup's Office@Hand UCaaS platform.
- September 06, 2018
06 Sep'18
LogMeIn enhances GoToWebinar with analytics, on-demand viewer
LogMeIn has added interactive analytics and a video editor to GoToWebinar. The vendor also made available to all users a new website for publishing on-demand videos.
- August 31, 2018
31 Aug'18
Zoom audio feature could reduce PSTN costs for large enterprises
Zoom has expanded a service that helps large organizations reduce PSTN costs by establishing SIP connections to the Zoom audio cloud.
- August 30, 2018
30 Aug'18
Polycom VVX series adds four new desk phones
A new cloud-based device management service will help Polycom partners provision and troubleshoot the vendor's devices, including four new Polycom VVX series phones released this week.
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- August 29, 2018
29 Aug'18
Nice inContact adds analytics, omnichannel support to CXone
Nice inContact has enhanced the cloud contact center CXone with new analytics and quality management tools, while also expanding omnichannel support for social media.
- August 24, 2018
24 Aug'18
Amazon Chime app adds dial-out, single sign-on features
The Amazon Chime app has new dial-out and single sign-on features, but the cloud-based messaging and meetings platform still trails rivals, including Cisco Webex and Zoom.
- August 23, 2018
23 Aug'18
Mitel targets enterprises with MiCloud Engage contact center
MiCloud Engage, an over-the-top cloud contact center, could help Mitel better compete with Avaya and Cisco in the enterprise market.
- August 22, 2018
22 Aug'18
Cisco wants to help developers build Webex integrations
Cisco has revamped the Cisco DevNet page for Webex Meetings. The development of additional Webex integrations should make the platform more attractive to businesses.
- August 17, 2018
17 Aug'18
Microsoft and Amazon sync AI voice assistants Alexa, Cortana
The integration of the AI voice assistants Alexa and Cortana combines Amazon's familiarity among consumers with Microsoft's adjacency to office productivity software.