News
News
- February 07, 2018
07 Feb'18
Automated transcription services could be integral to web conferencing
Automated transcription services are expected to become a must-have feature for web conferencing. Zoom made its version of that service available to its subscribers on Jan. 31.
- February 02, 2018
02 Feb'18
How Apple Business Chat could change contact-center market
The Apple Business Chat release comes as many businesses are rethinking the role of the contact center, which could turn the platform into a market disruptor.
- February 01, 2018
01 Feb'18
Spoken acquisition the highlight of Avaya Engage 2018
The standout announcement at Avaya Engage 2018 was the acquisition of contact-center-as-a-service provider Spoken Communications, which will bolster Avaya's cloud strategy.
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- February 01, 2018
01 Feb'18
Microsoft Teams updates streamline search, sharing features
In UC news, new features in Microsoft Teams look to improve how users share and access information, while Verizon and Ribbon Communications partner for virtual SBC services.
- January 31, 2018
31 Jan'18
Smartphone push-to-talk apps poised for enterprise growth
Smartphone push-to-talk apps are a viable option for enterprises because of the improved reliability of 4G and LTE networks. Their automation and integration tools could be key to future growth.
- January 30, 2018
30 Jan'18
Private Slack shared channels look to boost security, admin controls
With the addition of private shared channels, Slack looks to broaden its external collaboration tools. However, interoperability issues still nag team collaboration apps.
- January 26, 2018
26 Jan'18
PGi releases GlobalMeet 5.0, as demand for web conferencing grows
PGi has revamped its flagship virtual meeting platform with the release of GlobalMeet 5.0. Many enterprises now prefer web conferencing over traditional dial-in calls.
- January 26, 2018
26 Jan'18
Cloud, mobility, telephony to fuel UCC market growth, report says
In unified communications news, one industry report issues a bullish outlook, a new group messaging platform has launched and Plantronics expands its headset offerings.
- January 22, 2018
22 Jan'18
Midmarket enterprises push UCaaS platform adoption
Cloud communications is growing in popularity among midmarket enterprises. UCaaS providers and enterprises must work together for successful adoption and deployment.
- January 22, 2018
22 Jan'18
Avaya UC headed for SMB product bundles
Avaya plans to grow its customer base with SMB-friendly technology. The bundles will include Avaya UC and other features from the company's enterprise portfolio.
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- January 11, 2018
11 Jan'18
Businesses slow to embrace products like Samsung Flip board
Samsung hopes to heat up the tepid digital whiteboard market, but the new Samsung Flip board will face tough competition from small vendors, as well as Cisco, Google and Microsoft.
- January 05, 2018
05 Jan'18
Unified communications vendors continue consolidation carousel
Several unified communications vendors rang in the new year with mergers and acquisitions, as Star2Star merges with Blueface and Polycom picks up Obihai Technology.
- December 29, 2017
29 Dec'17
Video conference tools spread among buyers and sellers
With the help of cloud-based technology, video conference vendors can roll out more options for potential buyers, who now face a mounting array of use cases.
- December 22, 2017
22 Dec'17
UC trends revealed in top news stories of 2017
Take a look at the top UC news stories that affected the industry in 2017 -- from the growth in the team collaboration market to vendor mergers and acquisitions.
- December 21, 2017
21 Dec'17
Many challenges ahead following Avaya bankruptcy proceedings
With the Avaya bankruptcy proceedings over, the company will need strong sales, marketing and customer service to win deals in a highly competitive market.