News
News
- May 10, 2018
10 May'18
Microsoft Teams app expands developer toolbox
Microsoft is giving businesses new tools for building custom integrations within the Microsoft Teams app. The vendor is also enhancing native ties between Teams and Office 365.
- May 09, 2018
09 May'18
Number of Slack users soars, but Enterprise Grid adoption unclear
More than 8 million people use Slack every day, and 3 million people are paid subscribers. The startup now has paid Slack users in two-thirds of the Fortune 100.
- May 04, 2018
04 May'18
Cisco loses Trollope, acquires relationship intelligence startup
In a surprise announcement, Cisco said Rowan Trollope was leaving to lead Five9 and would be replaced by the CEO of the relationship intelligence startup Accompany, which Cisco expects to acquire.
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- May 03, 2018
03 May'18
Why going private should help grow Mitel cloud
A private equity firm plans to acquire Mitel for $2 billion in the second half of 2018. The move should give the vendor more flexibility, as it pushes adoption of Mitel cloud.
- May 02, 2018
02 May'18
Workplace by Facebook integrations broaden app's appeal
Facebook added dozens of business tools to a newly created app directory in its platform for businesses. The Workplace by Facebook integrations should broaden the product's appeal.
- April 27, 2018
27 Apr'18
Avaya partners with Afiniti for intelligent call routing
Avaya will add intelligent call routing to its contact center platforms. The vendor is partnering with Afiniti, which uses artificial intelligence to match customers with agents.
- April 26, 2018
26 Apr'18
Cisco Spark to Webex Teams integration follows Microsoft's footsteps
The integration of Cisco Spark to Webex Teams is similar to Microsoft's move to compete against Slack team collaboration and Zoom meeting services, according to analysts.
- April 25, 2018
25 Apr'18
BroadSoft diversifies Cisco's cloud contact center portfolio
Cisco's cloud contact center portfolio now includes BroadSoft's CC-One. The vendor will use the multi-tenant platform to target small and midsize businesses.
- April 20, 2018
20 Apr'18
Twilio SIM cards simplify IoT connectivity
Twilio has released programmable SIM cards for IoT connectivity. The Twilio SIM cards connect to the vendor's APIs for voice, text and data communications.
- April 18, 2018
18 Apr'18
Cisco Webex Teams to replace Spark platform
Cisco plans to combine Spark and Webex to provide a single platform for team collaboration and web conferencing. Cisco Webex Teams and Webex Meetings will rely on the same cloud infrastructure and user interface for online meetings.
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- April 18, 2018
18 Apr'18
Google Cloud speech-to-text service gets revamp
Google Cloud speech-to-text service has been updated for improved accuracy through machine learning. The company is also releasing a tool for automatically adding punctuation to transcripts.
- April 13, 2018
13 Apr'18
Cisco eyes blockchain messaging for better security
The decentralized data storage method of blockchain could make enterprise group messaging more secure. Cisco is among the vendors investigating the promise of blockchain messaging.
- April 12, 2018
12 Apr'18
Slack Enterprise Grid adds security, compliance tools
More than 150 large companies are already using Slack Enterprise Grid. The vendor views scalability and security as key to winning more customers for its premium product.
- April 11, 2018
11 Apr'18
Microsoft Teams roadmap includes tighter Skype integration
Microsoft has tightened interoperability between Skype for Business and Teams. So far, the vendor has largely kept pace with its Microsoft Teams roadmap for 2018.
- April 10, 2018
10 Apr'18
Polycom acquisition helps Plantronics against Cisco, Logitech
In recent UC blogs, analysts discuss the Plantronics-Polycom deal, the convergence of cloud contact center services and UC, and the new AV1 video codec.