- July 09, 2012
Held back by cautious vendors and deep recession, enterprise telephony isn’t likely to heat up soon. Find out where change will come from.
- July 03, 2012
Mitel announces its UC 360 SMB video conferencing and collaboration appliance, bringing telepresence on a small scale to the SMB market.
- June 28, 2012
Microsoft officially announces Yammer acquisition, an effort to accelerate social strategy and cloud services.
- June 21, 2012
Cisco announced mobility and document sharing updates to Cisco WebEx Social, a rebranded version of its Quad enterprise collaboration platform.
- June 14, 2012
As the PBX market slips, competition among traditional hardware vendors grows as they vie for enterprise attention and increase UC feature availability.
- June 06, 2012
Sonus releases a new session border controller, Sonus SBC 5100, aimed at helping the enterprise leverage SIP-based cloud UC.
- May 30, 2012
Cisco discontinued development of its Cius tablet for the enterprise; BYOD and poor planning contributed to the failure of Cisco's Cius tablet for the enterprise user.
- May 24, 2012
Streaming video services are rising in popularity in the enterprise as employees and users seek to share information visually, both inside and outside the enterprise.
- May 17, 2012
The use of session management middleware is being floated as a way to use SIP to improve UC interoperability for collaboration and UC apps.
- May 10, 2012
LAS VEGAS -- Everyone wants to use their personal devices for work, hence BYOD was born. But while using a personal mobile phone instead of a desk phone can be helpful -- especially for working ...
- May 10, 2012
Vendors are aware of and gradually responding to issues around multi-vendor UC strategies and UC interoperability, according to a discussion panel at Interop 2012.
- May 08, 2012
As BYOD gains acceptance within the enterprise, the desk phone is becoming a dusty box sitting in a corner on a cubicle desk. Phone numbers could follow. This is the vision that many enterprises ...
- May 03, 2012
Enterprises must choose between a single or multi-vendor environment for their UC strategy, as unified communications integration becomes critical.
- April 26, 2012
Service providers and vendors are trying to develop video conferencing interoperability for enterprises. InterCall and Blue Jeans Network partner for B2B video conferencing.
- April 19, 2012
Enterprises are turning to service providers for managed video-conferencing services to mitigate risk and lower operational costs.
- April 13, 2012
BYOD best practices present an opportunity for mobile deployments of enterprise-grade UC tools to mature, reach higher adoption levels.
- April 09, 2012
As many sessions held during Enterprise Connect 2012 pointed out, user adoption of enterprise-grade UC tools has been a point of pain for UC vendors. But sometimes when a company goes all-in with ...
- April 06, 2012
At Enterprise Connect 2012 experts said IT consumerization can slow adoption of enterprise-grade UC and collaboration tools if enterprises fail to adjust their strategy.
- March 29, 2012
From Enterprise Connect 2012, find out how leading companies developed an enterprise social media strategy.
- March 28, 2012
It's important to remember it's not always about the large enterprise when it comes to moving to unified communications. Sometimes the small business needs UC most. For example, Habitat for ...
- March 27, 2012
ORLANDO -- Whether it's the BYOD trend, or the idea of UC federation, one theme keeps jumping out at me as I sit in sessions at Enterprise Connect in Orlando this week -- the increasing focus on ...
- March 26, 2012
Go ahead and knock yourself out making list upon list of the unified communications and collaboration elements you'd like to deploy in your enterprise. Lists are never a mistake, but Nemertes ...
- March 26, 2012
ORLANDO -- The mobility trend is growing by leaps and bounds within the enterprise, with BYOD taking center stage over the past couple of years. But now, BYOD is evolving into ...
- March 22, 2012
Social media integration into existing enterprise platforms can boost user adoption; IGLOO offers microblogging application that integrates with enterprise networking tools.
- March 22, 2012
UC collaboration products must offer ease-of-use for IT and end users. With that goal in mind, Mitel updates its UC collaboration suite.
- March 14, 2012
Enterprise adoption of cloud-based unified communications and UCaaS will grow due to rising interest in mobile UC and an IT skills gap, according to a new Siemens survey.
- March 02, 2012
Enterprises struggle with video conferencing management. ScienceLogic integrates video management capabilities into its IT management platform.
- February 15, 2012
Video conferencing and telepresence have become essential parts of a disaster recovery communications plan for both government agencies and enterprises.
- February 09, 2012
The SIP Forum has announced SIPconnect-IT, a live testing initiative for SIP trunking interoperability, which could lower SIP trunking costs and complexity.
- February 02, 2012
With mobile unified communications a major priority for enterprises in 2012, Avaya has launched a mobile UC product for the iPad.
- January 26, 2012
A recently released SharePoint security survey reveals that collaboration security in general is a major challenge for IT departments.
- January 23, 2012
As enterprise social software matures, some businesses are turning away from email as their primary collaboration tool.
- January 11, 2012
Gartner's latest Unified Communications as a Service (UCaaS) Magic Quadrant reveals an immature market that is better suited for SMBs than large enterprises.
- October 31, 2011
Microsoft Lync telephony features have advanced to the point where the company is touting the UC platform as a potential PBX replacement. Are enterprises buying in?
- September 29, 2011
Transportation and emergency management officials in Houston coordinate emergency response teams using the LifeSize HD video conferencing system its UC pros recently deployed.
- September 22, 2011
Enterprise adoption of desktop video is pushing more vendors, such as Polycom, to develop or improve their approaches to software-based video conferencing.
- September 15, 2011
Collaboration pros have three enterprise social software vendor paths, according to Gartner's social software Magic Quadrant -- choosing one requires assessing user need.
- September 08, 2011
Amid a corporate divestiture, one UC pro was told to reconstruct his UC strategy and infrastructure from scratch and with minimal service disruption.
- September 01, 2011
Vendors are improving UC integration as they evolve their products from portfolios to integrated suites, says Gartner's latest Magic Quadrant for Unified Communications.
- August 29, 2011
UC pros are deploying more sophisticated enterprise VoIP endpoints and making advanced PBX features around mobility a purchasing requirement.
- August 18, 2011
UC pros at a Chicago law firm deployed desktop video conferencing software they call "business-class Skype" to keep up with the demands of their highly mobile workforce.
- August 11, 2011
The barriers to enterprise social software adoption are more cultural than technical. In this Q&A, Caleb Barlow, IBM director of UC, explains how UC pros can overcome them.
- August 04, 2011
Vendors are evolving the screen-sharing features of their video collaboration products from a one-way, pass-the-ball experience to a multiway model that makes all participants presenters.
- July 28, 2011
Vendors say a global economy drives the need for HD VoIP in multinational companies, as poor call quality exacerbates the ability to understand a colleague's foreign accent.
- July 25, 2011
The hype around unified communications (UC) has been percolating for years, yet by and large there's been a disconnect (pun intended) among enterprises to develop and execute forward-thinking, ...
- July 21, 2011
On-prem UC can't keep pace with the evolving mobile device landscape and sub-second latency requirements of mobile collaboration, but cloud UC providers can, says one expert.
- July 14, 2011
Enterprises have hesitated to adopt UC call center technology, but social media and the consumerization of IT are putting pressure on traditional voice-centric approaches.
- July 07, 2011
UC pros have been edgy about UC as a Service (UCaaS), citing concerns around limited customization and features—and even Microsoft may not change their minds with Lync Online.
- June 30, 2011
Laptops, tablets and smartphones have evolved into multipurpose mobile UC endpoints, but their preferred access—Wi-Fi—hasn't kept up.
- June 24, 2011
No matter how much users love Facebook, they won't automatically flock to enterprise social software. Adoption requires more than meeting a checklist of feature sets.
- June 10, 2011
UC pros want more flexible telepresence deployment options, challenging rigid telepresence room design guidelines that require custom furniture and prescribed layouts.
- June 02, 2011
With increasing focus on mobility and bring your own device initiatives, UC pros must ensure that users who juggle multiple devices have a unified user experience.
- May 26, 2011
Divisions within IT lead to a splintered unified communications strategy, resulting in poor execution, lackluster adoption and unnecessary expenses, according to one expert.
- May 23, 2011
When Tandberg, then Polycom's biggest competitor, was acquired by Cisco back in October, 2009, and Logitech acquired LifeSize just three weeks later, Polycom emerged from the consolidation chaos as ...
- May 12, 2011
The Microsoft/Skype deal is prompting UC pros who were once enterprise Skype skeptics to give the VoIP provider a second look now that an established UC vendor is at the helm.
- May 10, 2011
Microsoft announced its plans today to buy Skype for $8.5 billion. Skype is obviously a behemoth in consumer VoIP and desktop video conferencing, but it has been trying to claw its way into the ...
- May 05, 2011
Legacy TDM voice was often too expensive to build into a business continuity strategy. VoIP changed that, and some UC managers find more flexibility in soft PBX platforms.
- April 28, 2011
LifeSize will natively run Skype's code and federate with its massive directory on LifeSize Passport units, but UC pros remain ambivalent as ever about enterprise Skype usage.
- April 25, 2011
The many ways in which people can now communicate, collaborate and access information have evolved dramatically in recent years, particularly over the last year with the explosion of tablet ...
- April 21, 2011
Enterprises cite security as a top reason to shun consumer tools such as Skype, yet few IT organizations are beefing up UC security on enterprise-class devices and endpoints.
- April 14, 2011
Despite the hype around mobile UC, most UC managers say mobile users need just basic unified messaging services on their smartphones, according to a recent survey.
- April 07, 2011
Video conferencing rooms were too rigid for one university to connect with scientists in Panama. Desktop video conferencing over Wi-Fi offered flexibility and independence.
- March 31, 2011
Who wants to sit through a 90-minute telepresence recording when only a fraction of it is relevant? In response, vendors are adding ways to search and tag content.
- March 23, 2011
With the Avaya Aura architecture and SIP trunking, a healthcare system centralizes and distributes UC services that were too expensive for some clinics to deploy on their own.
- March 17, 2011
A software-based video conferencing deployment has given one enterprise more flexibility and enabled it to use industry standard hardware and third-party applications.
- March 10, 2011
Desktop video conferencing deployments are expected to rise, intensifying concerns around video conferencing interoperability and integration for UC pros at Enterprise Connect.
- March 03, 2011
IT pros attending Enterprise Connect this week are enthusiastic about business tablets but not for mobile UC.
- February 17, 2011
Telepresence interoperability among competing vendors remains elusive, thanks to a lack of standards governing multiscreen systems. But progress is chugging along.
- February 10, 2011
The maturation of VoIP deployments has opened UC pros to a new world of VoIP security issues -- telephony denial of service (TDoS) attacks. Contact centers are prime targets.
- February 02, 2011
Cultural barriers have impeded desktop video adoption among knowledge workers, requiring UC pros to focus their desktop video conferencing strategy on upper management.
- January 27, 2011
VoIP monitoring vendors aren't ready to fully support unified communications management tools, and many enterprise UC deployments are still too immature to need them.
- January 20, 2011
I know some of you are big-time Skype fans, but when you have call quality issues when talking to Skype via Skype, there's a problem. Let me back up a bit. I've never been a Skype user, which ...
- January 12, 2011
Skype is courting enterprises, but UC pros still regard it as a consumer service and hesitate to depend entirely on Skype for business communications.
- January 05, 2011
Duke University is integrating its legacy UC tools into an enterprise social software platform to enrich collaboration among students while keeping their communications secure.
- December 22, 2010
Communications-enabled business processes (CEBP) sound like a good idea, but adoption has limped along as its definition remains unclear and implementation is still complex.
- December 08, 2010
Incumbent UC vendors and service providers have begun to sell UC as a Service (UCaaS), but it's unclear if large enterprises will commit to an all-cloud UC infrastructure.
- December 01, 2010
Web conferencing video tools have traditionally produced pixelated and jerky thumbnails, but vendors are now enabling high-quality and HD video at no additional cost.
- November 18, 2010
To ensure uptime for its UC applications, one global enterprise deployed application delivery controllers to intelligently load balance its Microsoft OCS 2007 R2 traffic.
- November 11, 2010
Although UC pros welcome integrations between UC tools and enterprise video conferencing products as a way to improve employee productivity, some still hesitate to implement them.
- November 04, 2010
Is there a tradeoff between capacity and quality with HD video conferencing bridges? Some vendors say yes, but IT pros must take a broader perspective on multipoint video conferencing.
- October 28, 2010
When developing a mobile unified communications strategy, UC pros must not uniformly deploy the same set of mobile UC applications enterprise-wide. Instead, they should take a tiered approach -- basic features for most, advanced for some -- to avoid...
- October 14, 2010
IT pros are dispelling misconceptions about HD video conferencing network requirements by deploying professional systems over the Internet and slower private connections.
- October 07, 2010
Although UC pros may struggle with measuring anything more than adoption rates, understanding user satisfaction can ensure that a UC strategy is achieving the productivity gains promised by vendors.
- September 30, 2010
Interoperability = nirvana in eyes of UC pros. But when we talk about interoperability, we usually refer to it in terms of how well (or poorly) different communications systems work with each ...
- September 30, 2010
Steve Slattery, vice president and general manager of Cisco Systems' IP communications, recently spoke with SearchUnifiedCommunications.com about how video will influence Cisco voice products and the UC market as a whole.
- September 23, 2010
Touch screen interfaces may not revolutionize mobile unified communications (UC) -- the keyboard's death knell hasn't rung just yet -- but they can make some applications more intuitive for users who otherwise find mobile UC too clunky.
- September 16, 2010
UC pros shared their cautionary tales of what happened when their decision to choose a startup from their unified communications vendor selection process backfired.
- September 09, 2010
Using a startup unified communications vendor offers some rewards, but you must mitigate your risks with a thorough vendor selection process.
- August 26, 2010
Independent unified communications (UC) certification programs are sparse, meaning that UC pros may find training options limited and job responsibilities in conflict with career goals.
- August 23, 2010
Social networking governance policies should encourage active online participation while mirroring existing business conduct and compliance policies.
- August 19, 2010
Video conferencing security isn't something many enterprises are prioritizing, and the actual risk of attack remains low. But executive telepresence suites are attractive targets for data theft and denial-of-service attacks by hackers.
- August 12, 2010
Mobile UC location-based applications that automatically update presence, status and call routing preferences with Wi-Fi, cellular signals and GPS are making mobile UC mindlessly easy and smoothing the path to adoption.
- August 05, 2010
Although a single-vendor approach simplifies support and management, UC pros may prefer the freedom and flexibility of a multi-vendor unified communications strategy.
- July 29, 2010
A virtualized session border controller (SBC) for the Avaya Aura platform reduces the costs of SIP trunking and eases management for small to midsized deployments, but large implementations will probably need to stick with dedicated hardware ...
- July 22, 2010
Unified communications (UC) professionals aren't yet sold on the recent push from vendors to use social media plug-ins that embed consumer social networking feeds into UC and collaboration platforms.
- July 19, 2010
On the eve of the 2010 Wainhouse Research Collaboration Summit, Wainhouse Senior Partner Andrew W. Davis discusses trends in video conferencing technology and cloud-based UC.
- July 19, 2010
Collaboration technology and the education industry's rise as a UC, conferencing and collaboration market will be hot topics at the 2010 Wainhouse Research Collaboration Summit.
- July 08, 2010
When enterprises develop a video conferencing strategy, use cases should drive video conferencing endpoint selection, and endpoints should determine video conferencing network requirements.
- July 01, 2010
Users say successful open source VoIP deployments hinge on having Linux and IP telephony expertise in-house -- or at least knowing when to pay for a turnkey solution.
- June 24, 2010
Low supply but high demand for telepresence suites can drag IT into conference room politics, but the issue may dissolve as the quality of desktop video conferencing and desktop to telepresence interoperability improve.