- January 23, 2019
A new delivery model for single-tenant Avaya cloud UC promises to make it quicker and easier for businesses to migrate users from on-premises products to the cloud.
- January 17, 2019
RingCentral's intention to acquire contact center provider Connect First follows a growing trend toward offering cloud contact centers as part of UCaaS environments.
- January 17, 2019
Yealink and Crestron have received certification for their Microsoft Teams phones. Microsoft is expected to greenlight devices from Polycom and AudioCodes in the near future.
- January 16, 2019
Avaya has begun manufacturing UC headsets, following the lead of rival Cisco in a trend that is shaking up the market for such devices.
- January 11, 2019
Google continues to invest heavily in G Suite for business, adding new features, but the collaboration platform struggles to keep pace with Microsoft Office 365.
- January 08, 2019
New Webex Teams integrations with Microsoft's OneDrive and SharePoint are the latest in a series that link the Cisco collaboration suite with Office 365 productivity tools.
- January 04, 2019
The Amazon contact center, Amazon Connect, now supports real-time voice streaming, a feature that opens the door to several emerging applications of AI.
- January 03, 2019
Jonathan Rosenberg is now CTO and head of AI for the cloud contact center vendor Five9. Rosenberg was previously a top executive in Cisco's collaboration division.
- December 21, 2018
Microsoft is delaying plans to eliminate the Mac version of the Skype Meetings App after customers complained the move would make it harder for external guests to join meetings.
- December 20, 2018
Tom Puorro left the Cisco collaboration group this week to become an executive vice president at Plantronics. He is the latest in a series of top executives to leave the unit in recent months.
- December 19, 2018
Polycom and HP have partnered to release a Microsoft Teams room system. Meanwhile, Microsoft has announced it will bundle the licensing for conference room products into a single bill.
- December 14, 2018
Lifesize has overhauled its cloud infrastructure to support 4K video conferencing with use of the new Icon 700 series room system.
- December 13, 2018
Businesses looking to reduce large one-time capital expenditures can now rent Avaya phones for a monthly fee.
- December 12, 2018
Organizations can now buy multi-tenant Avaya cloud products through a self-service website targeted at small and midsize businesses.
- December 07, 2018
Oculeus-Protect, a toll fraud prevention service, automatically ends phone calls determined to be the result of PBX hacking -- a threat that costs businesses billions of dollars annually.