Unified Communications ROI
- October 09, 2008
In a down economy, many companies are reviewing the cost analysis of their unified communications projects to make sure they get real return on investment.
- July 17, 2008
Mobile video tutorials and guidance could transform field service communications when the cellular networks are ready.
- June 17, 2008
Interest in unified communications (UC) is growing, according to Forrester Research, but adoption of the technology is not. Business executives are bullish on the technology, but companies are still confused about its business value.
- May 08, 2008
For large enterprises, mobile communications is about getting fixed-mobile convergence right before moving on to advanced features.
- May 01, 2008
Early promoters of converged contact centers claim the efficiencies lead to improved sales and happier customers, but the research results are less clear.
- March 31, 2008
As unified communications (UC) technology grows, many enterprises are left to play catch-up -- a potentially daunting task. Learn about the consequences that await both the eager UC implementor and the budget-minded CIO who prefers the status quo.
- January 19, 2008
Using TelePresence and unified communications tools, Cisco hopes to help companies become greener while cutting costs.
- September 27, 2007
Presence capabilities have helped one university ensure that calls into its help desk reach the person with the right set of skills.
- September 24, 2007
Microsoft's OCS is set to debut in October. The OCS platform promises to transform the VoIP industry by making VoIP a real application and embedding communications into everything we do.
- September 18, 2007
Clarus Systems last week announced the addition of a voice-monitoring module to an enhanced version of its IP telephony management package, ClarusIPC, at the Internet Telephony Expo West 2007 in Los Angeles. The new ClarusIPC Plus+ includes a Voice ...
- September 13, 2007
Hybrid VoIP and unified communications improve an aging TDM system for one medical center that focuses on quality patient care.
- July 24, 2007
VoIP and UC deployment ROI can be measured using non-financial metrics. Learn more about VoIP ROI in this article from Yankee Group's Zeus Kerravala.
- June 25, 2007
Unified communications, to be successful, requires enterprises to have a clear roadmap and to determine which vendor best suits their IP strategy.
- May 25, 2007
Unified communication case studies at your fingertips. Case studies are the next best thing to being there. Learn how others overcame the expected and the unexpected challenges of a UC deployment in our case studies.
- May 08, 2007
Hosted VoIP options are attracting the attention of more than just SMBs looking to save on their communications budget. Larger telecoms are beginning to look at the revenue growth opportunities in a market once dominated by smaller, independent ...