Unified Communications ROI
- March 19, 2013
During his keynote at Enterprise Connect, Cisco's Rob Lloyd demoed an enhanced shopping experience through collaboration technology.
- September 13, 2012
Enterprises want flexible, yet simplified unified communications licensing options, and Cisco UC licensing now includes software-only UC models.
- September 08, 2011
Amid a corporate divestiture, one UC pro was told to reconstruct his UC strategy and infrastructure from scratch and with minimal service disruption.
- March 31, 2011
Who wants to sit through a 90-minute telepresence recording when only a fraction of it is relevant? In response, vendors are adding ways to search and tag content.
- February 02, 2011
Cultural barriers have impeded desktop video adoption among knowledge workers, requiring UC pros to focus their desktop video conferencing strategy on upper management.
- September 16, 2010
UC pros shared their cautionary tales of what happened when their decision to choose a startup from their unified communications vendor selection process backfired.
- September 02, 2010
Telepresence and IP video conferencing are still evolving, making a large investment painful if it becomes obsolete in a year. Leasing programs for high-end video conferencing equipment are an option if you don't mind the hassle of a regular ...
- June 24, 2010
Low supply but high demand for telepresence suites can drag IT into conference room politics, but the issue may dissolve as the quality of desktop video conferencing and desktop to telepresence interoperability improve.
- March 29, 2010
How do IT decision makers define unified communications, and who are the real UC decision makers within enterprise organizations? Answers: "Who cares?" and "You may be surprised."
- February 18, 2010
Smaller businesses or even larger enterprises that don't have the time or know-how can hire a UC consultant to help make those first steps down the UC trail less lonely.
- October 08, 2009
Modec, an oil field services company, discovered that integrating Microsoft OCS with Cisco's Unified Communications Manager delivered unexpected benefits. By answering phone calls on the computer desktop, engineers were able to take the calls ...
- August 28, 2009
VoIP and unified communications deployments can affect other applications. A recent study by Network General highlighted some of the challenges introduced by convergence.
- July 09, 2009
Selecting a UC vendor can't be reduced to a simple UC features/price checklist, but strategies exist to get the most out of UC equipment choices while fulfilling user needs.
- March 19, 2009
Telepresence return on investment (ROI) is about people as much as technology. IT organizations must make sure that end users believe in the technology.
- February 05, 2009
Voice and unified communications certifications are still relatively new to the market, but they will become more prominent. IT professionals should know exactly what kind of training and certifications their employers will need.