Unified Communications ROI
- March 21, 2019
Several vendors at Enterprise Connect 2019 focused on contact center AI innovation and virtual agents. But are businesses actually ready for the technology?
- November 08, 2018
Talkdesk iQ, the cloud contact center startup's new AI platform, includes an analytics dashboard and bot development tools. The vendor also announced a new 100% uptime SLA for enterprise calling.
- October 22, 2018
In UC news, NEC Display introduces new meeting room hardware, MTD uses NewVoiceMedia to improve its contact center, and Fuze announces new mobile upgrades and analytics tools.
- March 01, 2018
Genesys acquires analytics vendor Altocloud to help businesses find sales opportunities in online customer interactions. Genesys will integrate Altocloud into omnichannel contact center products.
- July 21, 2017
UC budgets are expected to rise in 2018 as organizations look to update aging voice infrastructure, promote user adoption and extend UC into contact centers.
- June 14, 2017
A Polycom camera has won this month's Network Innovation Award. The EagleEye Director II enhances video meetings with picture-in-picture technology and data analytics.
- May 31, 2017
In UC news, two surveys find that IT pros are facing several collaboration challenges. Plus, Brightcove looks to extend its cloud video platform across the enterprise.
- March 23, 2017
A new report suggests enterprises should consider consolidating many of their collaboration capabilities, as communications platforms now offer more bells and whistles.
- August 30, 2016
As some UC vendors look to sell off assets and others look for acquisitions, enterprise buyers shelve purchasing decisions, as they await the outcome of industry consolidation.
- June 17, 2016
Analysts believe Microsoft will integrate UC features from Skype for Business into LinkedIn, opening up communications between users of the professional social network.
- June 03, 2016
Tech buyers face benefits and drawbacks if a New York-based private equity group outbids Mitel for the video conferencing company Polycom.
- May 24, 2016
Panasonic released a beefed-up desk phone that includes messaging and video conferencing, indicating the vendor is preparing for SMBs to adopt more UC features over the next few years.
- April 01, 2016
An extensive video conferencing deployment helps employees and partners at the North Atlantic Treaty Organization (NATO) collaborate responding to world conflicts.
- March 09, 2016
The latest UC innovations are testing the limits of enterprise networks. At Enterprise Connect, industry leaders discuss how SD-WAN technology can give networks the boost they need.
- February 22, 2016
Avaya announced its bridge service for middle-market customers who want to transition from on-premises hardware contact center technologies to cloud-based software.