Unified Communications Integration and Interoperability
- February 06, 2020
Avaya will attempt to expand its partnership with RingCentral to include its upcoming CCaaS offering.
- October 25, 2019
Intermedia, cloud-based unified communications vendor, has added CCaaS to its portfolio through its acquisition of Telax.
- March 20, 2019
Poly, the new name for the merger of Plantronics and Polycom, has added Alexa for Business to voice-activate meetings on the Polycom Trio conference room phone.
- March 13, 2019
RingCentral released several new tools for enterprises ahead of Enterprise Connect 2019, including a widget for adding RingCentral integrations to CRM and help desk apps.
- October 05, 2018
In the UC blog world, analysts discuss how businesses are embracing CPaaS for embedded communications, why SD-WAN and MPLS make a strong team, and why Cisco is losing focus on collaboration software.
- September 28, 2018
Unify Square and AudioCodes introduce call quality monitoring for Microsoft Teams, while Crestron and Yealink launch audio and video devices for Teams meetings.
- April 06, 2018
IBM has released a toolkit for building enterprise-grade virtual assistants. The IBM Watson Assistant is highly customizable and lets businesses keep their data private.
- April 05, 2018
Microsoft has made progress, as it moves Skype for Business features into Microsoft Teams. But more capabilities, especially enterprise voice features, are needed.
- March 14, 2018
Masergy UCaaS customers can use their human resource applications to automate adding and deleting UCaaS users. The new feature can avoid overpayments.
- March 12, 2018
The latest Microsoft Teams features include foreign language translation of messages, recording of meetings and integration with the Cortana voice assistant.
- December 21, 2017
With the Avaya bankruptcy proceedings over, the company will need strong sales, marketing and customer service to win deals in a highly competitive market.
- September 28, 2017
For years, workers have lived in Microsoft's Outlook email as a primary communications tool. But with the emergence of Microsoft Teams, it could replace Outlook.
- September 27, 2017
Microsoft Teams deployment will force enterprises to rethink how they want to restructure their current unified communications strategies. Executive buy-in will be crucial.
- September 14, 2017
New Slack shared channels and Microsoft Teams' guest access features, introduced this week, provide collaboration tools for workers in different companies.
- September 08, 2017
In UC news, Intermedia gains web conferencing and webinar technology with its AnyMeeting acquisition, while VOSS adds features to its UC analytics service.
- August 17, 2017
The Avaya bankruptcy has hurt the vendor's standing in the UC market. Reversing the harm depends on building strong sales, marketing and partner operations.
- July 28, 2017
Mitel expects the ShoreTel acquisition to double its cloud business and help accelerate customers' migration to hybrid UC services.
- July 14, 2017
Microsoft partnerships highlighted new products and services at its Inspire conference. Several partner companies had a keen focus on improving Skype for Business capabilities.
- May 19, 2017
As it acquires Toshiba's unified communications assets, Mitel says it is keenly focused on the UCC market, expanding its customer base and moving organizations to the cloud.
- April 26, 2017
In UC news, while filing a debt reorganization plan, Avaya looks to streamline API deployments for organizations. Plus, Edgewater Networks and Polycom partner on a UC service.
- April 18, 2017
In UC news, a report finds digital transformation initiatives are driving the UCC market, while CoreDial and VeloCloud partner to bring SD-WAN features to cloud UC services.
- March 28, 2017
Cisco unveiled at Enterprise Connect Spark hybrid video conferencing to help companies move to the cloud. The new Room Kits run off Spark or on-premises gear.
- March 27, 2017
Ahead of Enterprise Connect 2017, RingCentral unveils a slew of updates targeting collaborative communications, including a new user interface and chatbot technology.
- February 24, 2017
In UC news, ShoreTel integrates its Connect platform with Google G Suite, while RingCentral Glip achieves HIPAA compliance for secure team chat in healthcare.
- February 08, 2017
The newly released Vidyo PaaS, Vidyo.io, has won TechTarget's Network Innovation Award, for allowing developers to embed video conferencing capabilities into business apps.
- January 27, 2017
Analysts discuss how providers can support cloud migrations, how workflow automation aids digital transformation, and Zoom's position in the cloud video market.
- January 17, 2017
In UC news, collaboration software provider PGi is set to acquire cloud communications provider ReadyTalk; IHS Markit report names BroadSoft as UCaaS platform market share leader.
- December 01, 2016
SaaS integrations that connect UCaaS platforms with business-critical systems such as Salesforce can dramatically improve the efficiency of existing workflows in the enterprise.
- December 01, 2016
It's time for clouds to get social. SaaS-collaboration integrations can ease multicloud woes in the enterprise and may ultimately boost the bottom line.
- September 28, 2016
Cisco and Salesforce have agreed to develop and market Cisco Spark and WebEx for Salesforce's online software for sales and customer service.
- September 26, 2016
UC analysts examine Twilio's plans for Kurento's WebRTC media server, the relationship between service providers and cloud channel partners, and the Panopto-Ramp partnership.
- August 18, 2016
In UC news, Avaya's revenue drops, as the demand for UC hardware wanes, while Broadview unveils a UC software integration with Microsoft and Google.
- August 16, 2016
The new Cisco Meeting Server delivers integration between the company's on-premises video conferencing hardware and Skype for Business.
- July 01, 2016
Cisco and IBM have formed a collaboration partnership that will integrate four products. The partnership could make Cisco a stronger rival to Microsoft Office 365.
- May 12, 2016
With Microsoft's Skype for Business voice posed as a serious option for the enterprise, businesses have to weigh the pros and cons of unplugging their traditional voice systems.
- March 08, 2016
Microsoft and Cisco pledged video conferencing systems interoperability at the Enterprise Connect conference, but cross-vendor technology remains elusive.
- March 01, 2016
Numonix has announced a Microsoft Office 365 integration that records voice, video, chat and desktop screen communications via a hybrid cloud environment.
- February 25, 2016
A WebRTC conference at Enterprise Connect will check the health of the browser-based communications technology, as many enterprises are using WebRTC without knowing it.
- November 10, 2015
RingCentral's Glip collaboration app is now available for RingCentral Office customers, while Masergy launches a virtual meeting room conferencing service.
- November 02, 2015
Despite brand recognition, familiarity and big customer wins, Facebook's business offering faces hurdles in the enterprise social networking market.
- October 13, 2015
A Wainhouse Research study shows how enterprise size impacts the approach to video conferencing deployments, while Polycom unveils new collaboration products.
- August 20, 2015
ShoreTel launched a single UC client for cloud and on-premises software designed to ease use of both.
- August 05, 2015
ThinkingPhones integrates click-to-call, instant messaging and presence capabilities into Gmail. The collaboration app looks to limit context switch.
- August 03, 2015
In UC news, Silent Circle announces its Blackphone 2 will launch as part of the Android for Work program, while Jive will release its mobile directory app this month.
- June 12, 2015
Unify is expanding its market reach by updating its OpenScape UC platforms for channel partner resale to SMB and midmarket organizations.
- June 09, 2015
NG 911 will support multimedia messages to 911 and help ensure that the locations of IP-based emergency communications are pinpointed.
- May 08, 2015
Cisco's Tropo acquisition will provide tools that customers can use to build communication apps into Cisco's collaboration software.
- May 08, 2015
Cloud UC buyers have many services and providers to consider. But a cloud services provider is also seeking the appropriate potential customers.
- May 04, 2015
The promise of SDN for real-time communications is to give UC apps the network paths and priority they need to eliminate performance problems ---- and development is part way there.
- April 14, 2015
In this week's blogs, analysts discuss Cisco's enterprise video streaming plans as it develops its partnership with VBrick, and explore collaboration barriers that prevent successful adoption
- March 17, 2015
The WebRTC-messaging combo adopted by vendors challenging unified communications platforms is threatening to replace the latter with simpler and more flexible technology, an expert tells Enterprise Connect attendees.
- March 09, 2015
In UC news, StarLeaf's latest video room system offers Lync integration, while CentralTouch announced a WebRTC platform to enable real-time communication in the contact center.
- January 27, 2015
ShoreTel's forthcoming common UC platform gives customers an easy migration path to a hybrid or cloud-based UC approach.
- January 16, 2015
NextPlane's expanded UC federation service allows users to make voice and video calls to other platforms without having to switch clients.
- January 07, 2015
Emerging real-time collaboration tools are becoming integrated into business processes, giving employees one place to go to get their work done.
- October 29, 2014
Industry experts say Unify UCC service Circuit has yet to deliver the promised groundbreaking features.
- March 13, 2014
The Enterprise Connect 2014 UC conference is showcasing many of the same technologies, but with the advancements enterprises are looking for.
- September 18, 2013
Lync environments need combined UC, network performance monitoring tools. NetSout's nGenius gains certification for Lync UC environments.
- July 24, 2013
Google drops XMPP and integrates its voice app into Hangouts to unify Google applications for a blended social experience.
- April 03, 2013
Cloud telephony users describe their implantation process, pros associated with moving to the cloud and advice for prospective customers.
- February 27, 2013
In addition to integrating Microsoft Lync and Skype, Blue Jeans Network enables screensharing and conferencing with room-based video.
- January 11, 2012
Gartner's latest Unified Communications as a Service (UCaaS) Magic Quadrant reveals an immature market that is better suited for SMBs than large enterprises.
- June 02, 2011
With increasing focus on mobility and bring your own device initiatives, UC pros must ensure that users who juggle multiple devices have a unified user experience.