Unified Communications Integration and Interoperability
- April 06, 2018
IBM has released a toolkit for building enterprise-grade virtual assistants. The IBM Watson Assistant is highly customizable and lets businesses keep their data private.
- April 05, 2018
Microsoft has made progress, as it moves Skype for Business features into Microsoft Teams. But more capabilities, especially enterprise voice features, are needed.
- March 14, 2018
Masergy UCaaS customers can use their human resource applications to automate adding and deleting UCaaS users. The new feature can avoid overpayments.
- March 12, 2018
The latest Microsoft Teams features include foreign language translation of messages, recording of meetings and integration with the Cortana voice assistant.
- December 21, 2017
With the Avaya bankruptcy proceedings over, the company will need strong sales, marketing and customer service to win deals in a highly competitive market.
- September 28, 2017
For years, workers have lived in Microsoft's Outlook email as a primary communications tool. But with the emergence of Microsoft Teams, it could replace Outlook.
- September 27, 2017
Microsoft Teams deployment will force enterprises to rethink how they want to restructure their current unified communications strategies. Executive buy-in will be crucial.
- September 14, 2017
New Slack shared channels and Microsoft Teams' guest access features, introduced this week, provide collaboration tools for workers in different companies.
- September 08, 2017
In UC news, Intermedia gains web conferencing and webinar technology with its AnyMeeting acquisition, while VOSS adds features to its UC analytics service.
- August 17, 2017
The Avaya bankruptcy has hurt the vendor's standing in the UC market. Reversing the harm depends on building strong sales, marketing and partner operations.
- July 28, 2017
Mitel expects the ShoreTel acquisition to double its cloud business and help accelerate customers' migration to hybrid UC services.
- July 14, 2017
Microsoft partnerships highlighted new products and services at its Inspire conference. Several partner companies had a keen focus on improving Skype for Business capabilities.
- May 19, 2017
As it acquires Toshiba's unified communications assets, Mitel says it is keenly focused on the UCC market, expanding its customer base and moving organizations to the cloud.
- April 26, 2017
In UC news, while filing a debt reorganization plan, Avaya looks to streamline API deployments for organizations. Plus, Edgewater Networks and Polycom partner on a UC service.
- April 18, 2017
In UC news, a report finds digital transformation initiatives are driving the UCC market, while CoreDial and VeloCloud partner to bring SD-WAN features to cloud UC services.