Unified Communications Architecture and Service Models
- June 26, 2019
Large businesses that aren't yet ready to abandon legacy call routing can now link that equipment to the Talkdesk cloud contact center through a SIP trunk.
- April 05, 2019
Microsoft Teams media bypass for direct routing customers is now available, but the configuration may be less beneficial to enterprises than an equivalent feature in Skype for Business.
- March 20, 2019
Mobile UCaaS is the focus of Fuze and Samsung's new partnership. The providers are working to expand the use of collaborative communications for remote and customer-facing industries.
- March 19, 2019
Making the move from an on-premises system to UCaaS can be full of hurdles. Cloud migration planning can help navigate the pitfalls and give a clear path to successful UCaaS deployment.
- March 12, 2019
Follow our Enterprise Connect conference guide to get the latest scoop and expert analysis on unified communications industry trends, vendor announcements and product news.
- February 22, 2019
Feature upgrades for on-premises Avaya products will roll out in 'very small, manageable' chunks moving forward, the company said. Avaya is looking to more closely align its on-premises and cloud portfolios.
- January 17, 2019
RingCentral's intention to acquire contact center provider Connect First follows a growing trend toward offering cloud contact centers as part of UCaaS environments.
- October 24, 2018
The latest Gartner UCaaS Magic Quadrant found that large enterprises are making the jump to cloud as fewer dollars are spent on on-premises infrastructure and development.
- June 29, 2018
Ribbon Communications' acquisition of Edgewater Networks is expected to add analytics, security and service-assurance capabilities to Ribbon's UC portfolio.
- June 22, 2018
Alexa for Hospitality will let hotels equip guest rooms with an AI voice assistant familiar to consumers. But Amazon will have to assuage concerns about privacy.
- May 18, 2018
SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.
- March 15, 2018
Amazon Web Services is switching Amazon Chime pricing to a usage model to lure businesses away from rivals Slack, Microsoft Teams and Cisco Spark. The new pricing starts in April.
- March 14, 2018
The line between unified communications and the contact center is blurring as organizations look to bring both technologies together via cloud adoption.
- February 08, 2018
In UC news, Mitel's product portfolio has rebranded for the integration of ShoreTel's UCaaS products, while the new Logitech SmartDock accessory supports meeting interoperability.
- February 01, 2018
In UC news, new features in Microsoft Teams look to improve how users share and access information, while Verizon and Ribbon Communications partner for virtual SBC services.
- January 22, 2018
Cloud communications is growing in popularity among midmarket enterprises. UCaaS providers and enterprises must work together for successful adoption and deployment.
- January 05, 2018
Several unified communications vendors rang in the new year with mergers and acquisitions, as Star2Star merges with Blueface and Polycom picks up Obihai Technology.
- December 14, 2017
UCaaS provider Dialpad is offering a free cloud telephony service that integrates with G Suite, while a new partner program offers Workplace by Facebook support.
- November 10, 2017
In UC news, business partnerships are in question after CenturyLink's merger with Level 3. Meanwhile, RingCentral announces third-quarter revenue.
- October 30, 2017
After finalizing a merger, Genband and Sonus will become Ribbon Communications. The combined company will focus on security and real-time communication tools.
- October 20, 2017
In UC news, RingCentral extends its UCaaS market share lead, Fuze introduces a web-based collaboration tool, and Vidyo releases a VP9 codec for real-time video communications.
- September 21, 2017
The latest Magic Quadrant for UCaaS shows a maturing market with capabilities that exceed on-premises UC and UCaaS providers with greater global reach.
- August 25, 2017
Large enterprises still favor on-premises services over cloud-based UC, according to a recent study. Meanwhile, Vyopta launches a UCC monitoring service to optimize the user experience.
- August 15, 2017
Unified communications vendors Avaya and Alcatel-Lucent Enterprise stumble in the latest Gartner Magic Quadrant, as Cisco, Microsoft and Mitel extend their market lead.
- August 10, 2017
Analysts discuss how a Mitel-ShoreTel merger fuses two complementary portfolios that could create a stronger competitor against Cisco, Microsoft and Avaya.
- August 04, 2017
In UC news, AVST and Collab9 announce a partnership for FedRAMP-authorized cloud services, while two surveys find corporate email isn't going away anytime soon.
- July 28, 2017
In UC news, Broadview Networks released a service that connects video meeting rooms regardless of location and system type, while InFocus released display wall processors for 4K screens.
- June 30, 2017
In UC news, Avaya announces a platform that combines Oceana and Breeze for omnichannel customer engagement, while a credit union deploys Vidyo for video-banking services.
- May 25, 2017
In UC news, 8x8 and RingCentral tie as leading UCaaS providers in an IHS Markit report, while RingCentral announces a new webinar service that supports up to 3,000 attendees.
- May 12, 2017
Cisco plans to build MindMeld artificial intelligence services into Spark. The AI maker also develops natural language interfaces for software and devices.
- May 09, 2017
In UC news, BroadSoft launches a PaaS product that aims to accelerate the delivery of cloud services to enterprises. Meanwhile, the Amium app targets external collaboration.
- May 08, 2017
In UC news, Jive is in the midst of being acquired by a private equity firm and is expected to merge with CRM provider Aurea. Plus, UC cloud service provider Fuze gets more money.
- April 14, 2017
The addition of cloud telephony to Skype for Business and growing interest in hybrid deployments means organizations must ensure their networks can support new requirements.
- March 27, 2017
8x8 has launched ContactNow, a contact center service for small businesses and teams that offers contact center capabilities with a pay-as-you-go cost model.
- March 24, 2017
Vendors will exhibit their latest UC products at Enterprise Connect 2017, from collaboration tools for huddle rooms to apps that support enterprise mobility.
- March 10, 2017
Historically, cloud technology has scared off large enterprises due to security concerns. Now, as cloud security improves, enterprise cloud migration is on the rise.
- March 10, 2017
Cloud-based unified communications and video conferencing adoption are seeing gradual increases, according to a new survey. Plus, Cisco and Microsoft still reign supreme.
- February 24, 2017
In UC news, Fuze integrates its cloud communications platform with customer service systems, and BroadSoft's quarterly revenue rises, but profits tumble.
- February 10, 2017
In UC news, a vendor survey finds organizations are ramping up adoption of UC cloud services, while enterprise mobile apps fail to live up to user expectations for ease of use.
- January 27, 2017
Analysts discuss how providers can support cloud migrations, how workflow automation aids digital transformation, and Zoom's position in the cloud video market.
- January 23, 2017
As the UC vendor files for bankruptcy protection, it assures customers that products and services will continue. But, as the Avaya debt story unfolds, what's after Chapter 11?
- January 20, 2017
Avaya has filed for Chapter 11 bankruptcy protection as it focuses on restructuring its $6 billion debt. Analysts anticipate a revamped emphasis on cloud-based Avaya services.
- January 19, 2017
Two factors are driving the hybrid deployment of unified communications: infrastructure needs and business value. But enterprises need to navigate certain deployment turbulence.
- December 22, 2016
Take a look at the news that affected the unified communications industry in 2016 -- from Microsoft's Skype for Business updates to Mitel's attempt to acquire Polycom.
- December 15, 2016
In UC news, Unify releases a version of its OpenScape platform that supports hybrid communications, while ShoreTel and StarLeaf partner for integrated video collaboration.
- December 02, 2016
In UC news, Avaya updates its contact-center platform to support midsize companies, while join.me offers real-time collaboration integrations with apps like Slack and HipChat.
- September 26, 2016
UC analysts examine Twilio's plans for Kurento's WebRTC media server, the relationship between service providers and cloud channel partners, and the Panopto-Ramp partnership.
- September 09, 2016
Following an uncertain summer, unified communications vendor consolidation has made some customers postpone purchases, while others expect price drops and market innovation.
- September 07, 2016
Genesys is set to acquire Interactive Intelligence to expand its reach in the cloud contact center market. The deal raises questions around Genesys' reported bid for Avaya's call center business.
- August 31, 2016
In UC news, the UCaaS market has evolved past the early adopter phase as services mature, while video PaaS is expected to see growth as users look to embed real-time video in apps.
- August 18, 2016
In UC news, Avaya's revenue drops, as the demand for UC hardware wanes, while Broadview unveils a UC software integration with Microsoft and Google.
- July 11, 2016
The Polycom-Mitel merger is dead, as Polycom accepts a cash offer from Siris Capital Group. The new deal would make Polycom a private provider of video conferencing services.
- July 08, 2016
As Microsoft and Apple end support for multicast video, CDN services are stepping in to help organizations with their streaming video needs.
- May 27, 2016
The UC buyer could see new products and services emerge after Mitel's Polycom acquisition. Analysts envision cloud video services and mobile UC offerings.
- May 13, 2016
IHS has released its 2016 scorecard for the top UCaaS providers in the North American market, while Cisco and Redbooth unveil an integration with Spark rooms for task management.
- April 25, 2016
Following Mitel's announcement that it was acquiring Polycom, analysts speculated on what will become of the vendors' endpoint and channel partnerships.
- April 18, 2016
Mitel and Polycom agree to a merger that strengthens each company's product portfolio and global market reach. The combined company will have $2.5 billion in annual revenue.
- April 06, 2016
Dimension Data has acquired Ceryx to provide customers with the option of subscribing to hosted Microsoft products, such as Exchange, SharePoint and Office 365.
- March 28, 2016
Analysts dissect Avaya's relationship with its new CPaaS spin-off, the two trends pushing public cloud adoption and how to prepare for an SD-WAN implementation.
- March 15, 2016
Debunking the cloud craze, a panel of IT architects at Enterprise Connect said many of their UC applications are still on premises, or at least hosted in a hybrid structure.
- March 09, 2016
The latest UC innovations are testing the limits of enterprise networks. At Enterprise Connect, industry leaders discuss how SD-WAN technology can give networks the boost they need.
- March 08, 2016
At Enterprise Connect, Cisco announced a $150 million fund to invest in developers who build custom apps using the Cisco Spark collaboration service.
- March 01, 2016
Business telecom provider ShoreTel has introduced a hybrid cloud application that lets companies mix and match on-premises and cloud services to run across multiple sites.
- February 25, 2016
A WebRTC conference at Enterprise Connect will check the health of the browser-based communications technology, as many enterprises are using WebRTC without knowing it.
- February 04, 2016
RingCentral, a cloud-based telephony provider, targets multinational businesses by expanding services to include Global Office cloud PBX packages in foreign markets.
- January 29, 2016
This week in UC news, IBM has acquired Ustream and added cloud-based video to its cloud service portfolio, while a survey found the hosted PBX market is steadily growing.
- January 14, 2016
This week in UC news, the UCaaS market continues its strong growth, while a Web conferencing services report sheds light on some of the market's trends.
- December 21, 2015
In 2015, intriguing developments shaped the unified communications industry, highlighted in part by the emergence of Skype for Business, and the impact of WebRTC and VoIP technology.
- October 21, 2015
Telephony services and enterprise mobility drive substantial growth in the UCaaS market, while Yorktel announces the launch of its Univago video suite.
- September 18, 2015
Verizon and CenturyLink take the top two spots in an IHS Infonetics SIP trunking provider ranking of the top 10 providers in North America.
- September 01, 2015
Global spending on enterprise SaaS apps is expected to reach $201 billion in 2019; IR debuts service to help organizations migrate to Office 365.
- August 26, 2015
Cisco recently announced a new WebRTC video codec named Thor, which joins the fray of other video codecs competing for compatibility dominance.
- August 03, 2015
Organizations are holding out on updating their legacy communication platforms and endpoints until they can justify the cost of a new rollout.
- July 20, 2015
Struggles with interoperability, cost and user experience have led organizations to move away from a multivendor UC architecture.
- June 16, 2015
Polycom has introduced its first WebRTC-based videoconferencing platform. The company has also updated its video library and cloud-based video conferencing platform.
- June 12, 2015
Unify is expanding its market reach by updating its OpenScape UC platforms for channel partner resale to SMB and midmarket organizations.
- June 09, 2015
NG 911 will support multimedia messages to 911 and help ensure that the locations of IP-based emergency communications are pinpointed.
- June 02, 2015
Avaya has acquired Esna Technologies for its integration capabilities. The deal may force Cisco to find a different way to integrate its UC services with business apps.
- May 05, 2015
In this week's recap, ShoreTel, HP and Ingram Micro have partnered to create a hosted UC service aimed at SMBs, while analysts discuss collaboration vendor relationships and Polycom's first quarter performance.
- April 30, 2015
The Cisco vs. Microsoft decision doesn’t always come down to features and cost. Sometimes, organizational politics come into play.
- April 27, 2015
UC provider Arkadin will resell Blue Jeans video service as part of a new partnership between the companies
- April 14, 2015
GMeet, a Google Hangouts-based video conferencing service reportedly being developed by the Internet giant, might be an enterprise-grade option.
- March 26, 2015
Enterprises interested in cloud UC are adopting a single-tenant, cloud-based UC model rather than multi-tenant UCaaS.
- March 24, 2015
Big vendors need to heed the proliferation of WebRTC, says Tsahi Levent-Levi, a WebRTC consultant and Enterprise Connect 2015 conference speaker.
- March 23, 2015
In this week's UC blogs, analysts discuss why Microsoft's UC platform rebranding is such a gamble and how American Express is setting the standard for WebRTC video use.
- March 17, 2015
In this week's UC blogs, analysts discuss why IT must manage the expectations and realities of UC&C adoption and which vendors offer the best deal when it comes to IP telephony and UC costs.
- March 16, 2015
With the UCaaS market expected to double its revenue over the next three years, service providers are ready to take on enterprise customers at Enterprise Connect 2015.
- March 12, 2015
Check out some of the anticipated UC service and product announcements coming out of Enterprise Connect 2015.
- February 16, 2015
A new SLA guarantees 8x8 VoIP services 99.9% of the time, even for services delivered via the public Internet.
- February 11, 2015
3CLogic is introducing WebRTC into its portfolio of cloud-based contact center services for click-to-call functionality without the use of plug-ins.
- January 27, 2015
ShoreTel's forthcoming common UC platform gives customers an easy migration path to a hybrid or cloud-based UC approach.
- January 13, 2015
Software-defined networks could be what enterprises need to ensure the performance and reliability of their UC applications and services.
- October 29, 2014
Industry experts say Unify UCC service Circuit has yet to deliver the promised groundbreaking features.
- April 25, 2014
Dropbox introduced new security features and its new collaboration platform, Project Harmony, as Dropbox for Business.
- March 13, 2014
The Enterprise Connect 2014 UC conference is showcasing many of the same technologies, but with the advancements enterprises are looking for.
- December 05, 2013
Systems integrators bring customization expertise to the UCaaS market, which could help make UCaaS more attractive to larger businesses.
- February 27, 2013
In addition to integrating Microsoft Lync and Skype, Blue Jeans Network enables screensharing and conferencing with room-based video.
- August 29, 2012
As multi-tenant and hosted UC models emerge, enterprises must read between the lines to select the right service delivery model for UCaaS.
- January 11, 2012
Gartner's latest Unified Communications as a Service (UCaaS) Magic Quadrant reveals an immature market that is better suited for SMBs than large enterprises.
- September 23, 2010
Touch screen interfaces may not revolutionize mobile unified communications (UC) -- the keyboard's death knell hasn't rung just yet -- but they can make some applications more intuitive for users who otherwise find mobile UC too clunky.