Unified Communications Architecture and Service Models
- January 17, 2019
RingCentral's intention to acquire contact center provider Connect First follows a growing trend toward offering cloud contact centers as part of UCaaS environments.
- October 24, 2018
The latest Gartner UCaaS Magic Quadrant found that large enterprises are making the jump to cloud as fewer dollars are spent on on-premises infrastructure and development.
- June 29, 2018
Ribbon Communications' acquisition of Edgewater Networks is expected to add analytics, security and service-assurance capabilities to Ribbon's UC portfolio.
- June 22, 2018
Alexa for Hospitality will let hotels equip guest rooms with an AI voice assistant familiar to consumers. But Amazon will have to assuage concerns about privacy.
- May 18, 2018
SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.
- March 15, 2018
Amazon Web Services is switching Amazon Chime pricing to a usage model to lure businesses away from rivals Slack, Microsoft Teams and Cisco Spark. The new pricing starts in April.
- March 14, 2018
The line between unified communications and contact center is blurring as organizations look to bring both technologies together via cloud adoption.
- February 08, 2018
In UC news, Mitel's product portfolio has rebranded for the integration of ShoreTel's UCaaS products, while the new Logitech SmartDock accessory supports meeting interoperability.
- February 01, 2018
In UC news, new features in Microsoft Teams look to improve how users share and access information, while Verizon and Ribbon Communications partner for virtual SBC services.
- January 22, 2018
Cloud communications is growing in popularity among midmarket enterprises. UCaaS providers and enterprises must work together for successful adoption and deployment.
- January 05, 2018
Several unified communications vendors rang in the new year with mergers and acquisitions, as Star2Star merges with Blueface and Polycom picks up Obihai Technology.
- December 14, 2017
UCaaS provider Dialpad is offering a free cloud telephony service that integrates with G Suite, while a new partner program offers Workplace by Facebook support.
- November 10, 2017
In UC news, business partnerships are in question after CenturyLink's merger with Level 3. Meanwhile, RingCentral announces third-quarter revenue.
- October 30, 2017
After finalizing a merger, Genband and Sonus will become Ribbon Communications. The combined company will focus on security and real-time communication tools.
- October 20, 2017
In UC news, RingCentral extends its UCaaS market share lead, Fuze introduces a web-based collaboration tool, and Vidyo releases a VP9 codec for real-time video communications.