Understanding Unified Communications
- October 24, 2018
The latest Gartner UCaaS Magic Quadrant found that large enterprises are making the jump to cloud as fewer dollars are spent on on-premises infrastructure and development.
- September 07, 2018
AT&T has recommitted to its partnership with RingCentral after telling customers earlier this year that it would soon stop supporting the startup's Office@Hand UCaaS platform.
- August 10, 2018
The latest Avaya earnings report shows the company is increasing cloud sales and hitting revenue targets, even as it continues to operate at a loss.
- August 02, 2018
Avaya was once again named a leader in the Gartner UC Magic Quadrant. But analysts say the vendor could struggle to add customers given the growing dominance of Microsoft and Cisco.
- June 29, 2018
In May, UC and collaboration exec Rowan Trollope left Cisco for a nimbler Five9. As CEO of the contact center vendor, he promises to be more product-focused than his predecessor.
- May 11, 2018
Avaya reported a net loss of $130 million last quarter, but the vendor still appears largely on track to hit its annual targets. Avaya cloud revenue rose modestly as a percentage of total earnings.
- May 04, 2018
In a surprise announcement, Cisco said Rowan Trollope was leaving to lead Five9 and would be replaced by the CEO of the relationship intelligence startup Accompany, which Cisco expects to acquire.
- May 03, 2018
A private equity firm plans to acquire Mitel for $2 billion in the second half of 2018. The move should give the vendor more flexibility, as it pushes adoption of Mitel cloud.
- March 01, 2018
In 2018, Mitel is looking to capitalize on its large install base and a strong mix of public and private cloud offerings. But Mitel Cloud will have to compete with both pure-cloud startups and legacy UC vendors.
- February 15, 2018
Enterprises are gaining greater clarity about the cost of cloud services for UCC, as many IT departments are discovering that cloud deployments don't usually save them money.
- May 31, 2017
In UC news, two surveys find that IT pros are facing several collaboration challenges. Plus, Brightcove looks to extend its cloud video platform across the enterprise.
- May 09, 2017
In UC news, BroadSoft launches a PaaS product that aims to accelerate the delivery of cloud services to enterprises. Meanwhile, the Amium app targets external collaboration.
- March 28, 2017
Avaya UC customers are in limbo with the vendor in bankruptcy. Consultants at Enterprise Connect offer Avaya bankruptcy contingency plan steps to prepare for the worst.
- March 28, 2017
While hybrid deployments are the reality now, some unified communications vendors might disagree on the future of cloud communications and on-premises systems.
- November 24, 2015
Unified communications will soon reach its "use by" date, and the next evolution of enterprise communications is around the corner, analysts say. But what exactly is coming next? UC has reached ...