Understanding Unified Communications

  • May 11, 2018 11 May'18

    Avaya cloud revenue grows, but profitability remains elusive

    Avaya reported a net loss of $130 million last quarter, but the vendor still appears largely on track to hit its annual targets. Avaya cloud revenue rose modestly as a percentage of total earnings.

  • May 04, 2018 04 May'18

    Cisco loses Trollope, acquires relationship intelligence startup

    In a surprise announcement, Cisco said Rowan Trollope was leaving to lead Five9 and would be replaced by the CEO of the relationship intelligence startup Accompany, which Cisco expects to acquire.

  • May 03, 2018 03 May'18

    Why going private should help grow Mitel cloud

    A private equity firm plans to acquire Mitel for $2 billion in the second half of 2018. The move should give the vendor more flexibility, as it pushes adoption of Mitel cloud.

  • March 01, 2018 01 Mar'18

    CEO lays out roadmap for Mitel Cloud after ShoreTel acquisition

    In 2018, Mitel is looking to capitalize on its large install base and a strong mix of public and private cloud offerings. But Mitel Cloud will have to compete with both pure-cloud startups and legacy UC vendors.

  • February 15, 2018 15 Feb'18

    Enterprises given clarity on cost of cloud services

    Enterprises are gaining greater clarity about the cost of cloud services for UCC, as many IT departments are discovering that cloud deployments don't usually save them money.

  • May 31, 2017 31 May'17

    Cost of collaboration systems unknown for many IT pros

    In UC news, two surveys find that IT pros are facing several collaboration challenges. Plus, Brightcove looks to extend its cloud video platform across the enterprise.

  • May 09, 2017 09 May'17

    BroadSoft PaaS product adds to cache of cloud services

    In UC news, BroadSoft launches a PaaS product that aims to accelerate the delivery of cloud services to enterprises. Meanwhile, the Amium app targets external collaboration.

  • March 28, 2017 28 Mar'17

    Avaya bankruptcy leaves customers in backup planning mode

    Avaya UC customers are in limbo with the vendor in bankruptcy. Consultants at Enterprise Connect offer Avaya bankruptcy contingency plan steps to prepare for the worst.

  • March 28, 2017 28 Mar'17

    Unified communications vendors outlooks on cloud differ

    While hybrid deployments are the reality now, some unified communications vendors might disagree on the future of cloud communications and on-premises systems.

  • November 24, 2015 24 Nov'15

    UC is dead, long live UC?

    Unified communications will soon reach its "use by" date, and the next evolution of enterprise communications is around the corner, analysts say. But what exactly is coming next? UC has reached ...

  • October 23, 2015 23 Oct'15

    How the Xbox spawned the Microsoft Surface Hub

    Microsoft executive Michael Angiulo had a thought: If a couple teenagers in separate parts of the country, or world, can connect in a minute or two and talk, look at and play a video game together, ...

  • September 23, 2015 23 Sep'15

    Communication integration drives business app productivity

    Mobility and the cloud have become the primary drivers for organizations to integrate communication capabilities like voice and video with business applications. Moving unified communications (UC) ...

  • July 17, 2015 17 Jul'15

    Is your PBX bad for business?

    The legacy PBX is still a fixture for some organizations, but it may be holding them back from reaching their business goals. 8x8's Mike Reinhart, senior product marketing manager, and David Leach, ...

  • July 02, 2015 02 Jul'15

    The three UC issues to address before you deploy

    Before making the move to unified communications (UC), every organization must prioritize three issues: scalability, application integration and security. Failure to address these issues can have ...

  • June 12, 2015 12 Jun'15

    Microsoft Outlook and the inside collaboration app conundrum

    Collaboration applications are the hot thing right now in unified communications. The big collaboration apps seemingly do it all. They offer an easy-to-use, consistent and persistent workspace that ...