Mobile Unified Communications
- November 30, 2018
In UC news, Tango Networks acquires Simetric Telecom to expand mobile telephony, Speechmatics and Clique partner for transcription service and Jabra intros wireless enterprise earbuds.
- August 09, 2018
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.
- July 25, 2018
Apple Business Chat is now compatible with Cisco's contact center platform. Apple has closely guarded access to the business-to-consumer messaging service since its beta release this spring.
- December 29, 2017
With the help of cloud-based technology, video conference vendors can roll out more options for potential buyers, who now face a mounting array of use cases.
- November 03, 2017
Bots, analytics and artificial intelligence tools are booming. Contact center AI, in particular, could enhance employee productivity and improve customer service.
- September 14, 2017
In UC news this week, 8x8 and Atlassian integrate their team communication tools, while AeroFS and Redbooth merge on collaboration and task management software.
- August 31, 2017
Analysts discuss streaming video's important role in healthcare organizations, the positive effect of AI capabilities on customer service, and how to evaluate mobile devices.
- May 09, 2017
In UC news, BroadSoft launches a PaaS product that aims to accelerate the delivery of cloud services to enterprises. Meanwhile, the Amium app targets external collaboration.
- December 21, 2016
Mitel plans to sell its carrier-focused mobile business to concentrate on the UCC market and grow the Mitel UCaaS business.
- October 25, 2016
The new Equinox software client for the Avaya Aura Platform delivers UC services to mobile devices, desktops and the Chrome web browser.
- September 21, 2016
The new Apple iOS update removes many, but not all, of the limitations that have hindered the use of mobile UC apps on the iPhone.
- August 18, 2016
Atlassian has responded to customer demand by launching HipChat group video calling. One-to-one video calling in HipChat has doubled annually since the feature's introduction in 2014.
- May 26, 2016
This week in UC news, Samsung has released a mobile UC platform for SMBs to support mobile workers, while Agora.io has launched a cloud-based telemedicine service.
- April 28, 2016
In UC news, RingCentral announces a partnership for SaaS apps integration, while the wearables market is expected to see a surge in shipments for enterprise and industrial use cases.
- April 08, 2016
In UC news, Zendesk integrates with Office 365 Groups for customer service collaboration. Also, a report on mobility trends reveals that security concerns are effecting adoption.
- September 09, 2015
In this week's blogs, UC analysts discuss the Alliance for Open Media's plan for an open WebRTC video codec, and BlackBerry's EMM market position.
- August 31, 2015
Have mobile unified communications and collaboration apps finally outgrown their awkward adolescence?
- August 11, 2015
Digium introduces WebRTC mobile app development tools. The communications tech vendor joins a host of companies bringing WebRTC to mobile devices.
- August 03, 2015
In UC news, Silent Circle announces its Blackphone 2 will launch as part of the Android for Work program, while Jive will release its mobile directory app this month.
- July 28, 2015
In UC blogs this week, analysts discuss how a mobile center of excellence can support an enterprise mobility strategy and how enterprises can evaluate PaaS applications.
- July 14, 2015
In UC blogs this week, analysts discuss the factors driving the enterprise tablet market, and how vendors are approaching WebRTC testing.
- April 28, 2015
In this week's recap, analysts blog about the changing audio conferencing market and BYOD risks, while RingCentral has partnered with inContact on cloud contact center software.
- March 12, 2015
The latest Avaya video updates include new hardware, focus on mobility and product consistency for users.
- November 08, 2012
The UCaaS market has been slowly evolving. As enterprises shift to using mobile devices to access UC applications, however, UCaaS could mature.
- June 02, 2011
With increasing focus on mobility and bring your own device initiatives, UC pros must ensure that users who juggle multiple devices have a unified user experience.
- October 28, 2010
When developing a mobile unified communications strategy, UC pros must not uniformly deploy the same set of mobile UC applications enterprise-wide. Instead, they should take a tiered approach -- basic features for most, advanced for some -- to avoid...
- September 23, 2010
Touch screen interfaces may not revolutionize mobile unified communications (UC) -- the keyboard's death knell hasn't rung just yet -- but they can make some applications more intuitive for users who otherwise find mobile UC too clunky.
- May 06, 2010
Wireless operators promise higher bandwidth and lower latency with 4G networks, but it remains unclear whether the benefits of mobile video conferencing for enterprises will compensate for its limitations.
- January 25, 2006
FMC is about the battle between mobile and fixed operators and for the building, however VoIP operators are making a strong play for the market. Learn why an aggressive FMS strategy is a win-win approach for both end-users and operators.