Mobile Unified Communications
- August 09, 2018
WhatsApp business messaging is the latest social channel to enter the contact center, coming on the heels of Apple's beta release of the consumer-to-business iOS messaging service Apple Business Chat.
- July 25, 2018
Apple Business Chat is now compatible with Cisco's contact center platform. Apple has closely guarded access to the business-to-consumer messaging service since its beta release this spring.
- December 29, 2017
With the help of cloud-based technology, video conference vendors can roll out more options for potential buyers, who now face a mounting array of use cases.
- November 03, 2017
Bots, analytics and artificial intelligence tools are booming. Contact center AI, in particular, could enhance employee productivity and improve customer service.
- September 14, 2017
In UC news this week, 8x8 and Atlassian integrate their team communication tools, while AeroFS and Redbooth merge on collaboration and task management software.
- August 31, 2017
Analysts discuss streaming video's important role in healthcare organizations, the positive effect of AI capabilities on customer service, and how to evaluate mobile devices.
- May 09, 2017
In UC news, BroadSoft launches a PaaS product that aims to accelerate the delivery of cloud services to enterprises. Meanwhile, the Amium app targets external collaboration.
- December 21, 2016
Mitel plans to sell its carrier-focused mobile business to concentrate on the UCC market and grow the Mitel UCaaS business.
- October 25, 2016
The new Equinox software client for the Avaya Aura Platform delivers UC services to mobile devices, desktops and the Chrome web browser.
- September 21, 2016
The new Apple iOS update removes many, but not all, of the limitations that have hindered the use of mobile UC apps on the iPhone.
- August 18, 2016
Atlassian has responded to customer demand by launching HipChat group video calling. One-to-one video calling in HipChat has doubled annually since the feature's introduction in 2014.
- May 26, 2016
This week in UC news, Samsung has released a mobile UC platform for SMBs to support mobile workers, while Agora.io has launched a cloud-based telemedicine service.
- April 28, 2016
In UC news, RingCentral announces a partnership for SaaS apps integration, while the wearables market is expected to see a surge in shipments for enterprise and industrial use cases.
- April 08, 2016
In UC news, Zendesk integrates with Office 365 Groups for customer service collaboration. Also, a report on mobility trends reveals that security concerns are effecting adoption.
- September 09, 2015
In this week's blogs, UC analysts discuss the Alliance for Open Media's plan for an open WebRTC video codec, and BlackBerry's EMM market position.