Implementing Unified Communications Systems
- September 11, 2019
Users will be able to join Fuze meetings by clicking on the phone icon in Slack. It is Slack's latest integration with a voice and video meetings provider.
- September 05, 2019
Cisco has brought its flagship IP-based telephony platform, CUCM, into the Webex cloud, offering large businesses private instances of the software similar to what is already available from Cisco HCS partners.
- August 22, 2019
Skype phones won't connect to Microsoft Teams after July 2023. The vendor has advised customers to begin planning an upgrade to new devices certified for Teams.
- August 12, 2019
Atos will integrate CXone with Circuit and sell it as Cloud Contact Center-powered by CXone. Customers will still have the option of Atos' on-premises contact center platform.
- March 12, 2019
Follow our Enterprise Connect conference guide to get the latest scoop and expert analysis on unified communications industry trends, vendor announcements and product news.
- February 21, 2019
Enterprises like Pacific Dental and PTC are adopting cloud UC to get a consistent, reliable experience across various offices and geographies without overextending IT staff.
- January 23, 2019
A new delivery model for single-tenant Avaya cloud UC promises to make it quicker and easier for businesses to migrate users from on-premises products to the cloud.
- January 16, 2019
Avaya has begun manufacturing UC headsets, following the lead of rival Cisco in a trend that is shaking up the market for such devices.
- December 13, 2018
Businesses looking to reduce large one-time capital expenditures can now rent Avaya phones for a monthly fee.
- November 01, 2018
Genesys has developed new workforce management software to help contact centers with forecasting and scheduling.
- October 24, 2018
Twilio Autopilot gives developers the building blocks for creating contact center AI that businesses can use to improve customer service and save money.
- October 24, 2018
The latest Gartner UCaaS Magic Quadrant found that large enterprises are making the jump to cloud as fewer dollars are spent on on-premises infrastructure and development.
- October 18, 2018
Twilio will acquire SendGrid, a maker of cloud-based email APIs. The deal follows email-focused acquisitions by Slack and Workplace by Facebook.
- October 17, 2018
RingCentral is the latest UCaaS startup to push more heavily into the cloud contact center market with its acquisition of customer engagement vendor Dimelo.
- September 13, 2018
Twilio has acquired startup Ytica to improve the native analytics and workforce optimization tools of its Twilio Flex cloud contact center.