IP Telephony Systems
- January 08, 2020
Lenovo has released a tabletop video calling device for Microsoft Teams designed for home offices, personal desks and the smallest meeting rooms.
- October 25, 2019
Intermedia, cloud-based unified communications vendor, has added CCaaS to its portfolio through its acquisition of Telax.
- September 12, 2019
Poly has designed the Trio 8300 for huddle rooms that fit no more than five people. The vendor released a video system targeted at the same market earlier this year.
- July 31, 2019
Microsoft says it will stop offering Skype for Business Online starting July 31, 2021, making Teams the go-to Office 365 application for online calling and collaboration.
- July 25, 2019
Designed for businesses without an IT team, 8x8 Express offers unlimited calling and gives access to 8x8 Meetings, a platform for collaborative video conferencing.
- June 12, 2019
Cisco is embedding BroadSoft-powered Webex calling into Webex Teams and will let businesses connect on-premises PBXs to the app.
- May 31, 2019
Amazon Web Services is offering usage-based pricing for its new business calling plan, a pricing model that could shake up the cloud UC industry if successful.
- May 30, 2019
Avaya is giving partners the ability to deliver cloud UC through containers running on the Google Cloud, a cheaper and simpler deployment model.
- May 24, 2019
Avaya has expanded its partnership with Collab9 to bring Avaya cloud UC and contact center products to federal, state and local governments.
- May 17, 2019
PDP Gaming is seeking an immediate injunction against Poly's use of a disputed logo. The escalation comes despite the two companies initially pursuing a settlement.
- May 16, 2019
Zoom Phone is now compatible with third-party calling services, and the product will launch in beta in the United Kingdom and Australia later this month.
- May 15, 2019
The latest enhancements to Microsoft Teams calling improve auto attendants and call queues, but both features still lack some key capabilities.
- May 09, 2019
Avaya revenue missed the mark in the second quarter amid operational missteps and rumors of a private buyout. The company said it was considering financial maneuvers as significant as selling itself.
- May 03, 2019
Businesses face a July 1 deadline for updating the firmware and permissions of cloud Skype phones.
- April 25, 2019
The new Slack-Zoom partnership will focus on advancing Zoom calling and meetings in Slack, potentially making the collaboration app a stronger rival to Cisco and Microsoft.
- March 21, 2019
Microsoft bows to customer demand to keep on-premises Skype for Business for calling and messaging, while using Teams only for cloud meetings.
- December 07, 2018
Oculeus-Protect, a toll fraud prevention service, automatically ends phone calls determined to be the result of PBX hacking -- a threat that costs businesses billions of dollars annually.
- July 11, 2018
The U.S. Department of Homeland Security and vendor SecureLogix are making 'rapid progress' in developing a TDoS attack defense. The technology is expected in the coming months.
- April 05, 2018
Microsoft has made progress, as it moves Skype for Business features into Microsoft Teams. But more capabilities, especially enterprise voice features, are needed.
- February 09, 2018
LogMeIn plans to acquire UCaaS provider Jive Communications for $357 million. The Jive acquisition, expected to close next quarter, will send LogMeIn into the UCaaS market.
- January 22, 2018
Avaya plans to grow its customer base with SMB-friendly technology. The bundles will include Avaya UC and other features from the company's enterprise portfolio.
- December 19, 2017
New Microsoft telephony tools put some pressure on Skype for Business users to switch to Teams. Meanwhile, Cisco Spark security gets a key certification.
- December 14, 2017
UCaaS provider Dialpad is offering a free cloud telephony service that integrates with G Suite, while a new partner program offers Workplace by Facebook support.
- November 30, 2017
In UC news, organizations are deploying third-party E911 services for additional call management capabilities, while Genesys announces a chatbot integration with Amazon.
- November 03, 2017
Bots, analytics and artificial intelligence tools are booming. Contact center AI, in particular, could enhance employee productivity and improve customer service.
- October 20, 2017
In UC news, RingCentral extends its UCaaS market share lead, Fuze introduces a web-based collaboration tool, and Vidyo releases a VP9 codec for real-time video communications.
- October 13, 2017
In UC news, Arkadin announces integrations with Cisco Spark and WebEx that support cloud-based telephony, while Box unveils machine learning tools to digitize and automate workflows.
- September 29, 2017
Microsoft opting to swap Skype for Business for Teams topped this week's collaboration news. But Facebook, IBM and Zoho also had noteworthy product developments.
- September 25, 2017
Over the next couple of years, Microsoft will gradually replace Skype for Business Online with Teams, which will become the communications client for Office 365.
- August 17, 2017
Some Microsoft customers must quickly re-evaluate their UC strategy after the vendor announced its intent to end third-party PBX support for Exchange Online Unified Messaging in 2018.
- May 19, 2017
As it acquires Toshiba's unified communications assets, Mitel says it is keenly focused on the UCC market, expanding its customer base and moving organizations to the cloud.
- March 28, 2017
Microsoft has added call management features to Skype for Business telephony. The company introduced the improved version of the cloud-based software at Enterprise Connect.
- March 21, 2017
The unified communications industry is undergoing changes. Track these latest trends in our comprehensive coverage of Enterprise Connect 2017.
- January 23, 2017
As the UC vendor files for bankruptcy protection, it assures customers that products and services will continue. But, as the Avaya debt story unfolds, what's after Chapter 11?
- January 13, 2017
Here's some advice for a Skype for Business deployment: Plan, plan, plan. Doing your homework upfront and allotting enough network capacity should alleviate headaches later.
- November 21, 2016
In UC news, the UCaaS and hosted IP telephony market is surging, as organizations integrate communication tools. Meanwhile, Fuze introduces a webcasting service.
- October 13, 2016
In UC news, Skype for Business enterprise voice trials surge among small and large organizations, while Fuze updates the user interface for its cloud communications platform.
- October 13, 2016
The burgeoning market for huddle rooms, or small meeting spaces, is seeing a diverse set of products that aim to enrich the video collaboration experience.
- September 01, 2016
In the age of Snapchat and Slack, IP phones don't get much buzz … but that doesn't mean they've retired. In fact, many businesses rely on them now more than ever.
- June 09, 2016
This week in UC news, Unify unveils UC phones that integrate with its main collaboration platform, while BroadSoft acquires Intellinote to bring enterprise messaging to its UC services.
- March 01, 2016
Numonix has announced a Microsoft Office 365 integration that records voice, video, chat and desktop screen communications via a hybrid cloud environment.
- December 29, 2015
Microsoft's new Office 365 E5 suite includes cloud telephony services, but the software faces some challenges with deployment and business adoption.
- December 11, 2015
Polycom's line-of-business phones now offer support for Microsoft's telephony service, while the conferencing services market is seeing a shift toward video.
- December 08, 2015
About a week after a similar announcement from Microsoft, Cisco has reinvented Spark as a UCaaS offering, targeting small and medium-sized businesses and featuring cloud-based telephony.
- December 03, 2015
Microsoft's new Office 365 Enterprise E5 is expected to heat up the competition with Cisco and other telephony vendors in the SMB market.
- October 16, 2015
Small and midsize businesses are looking to make the VoIP transition to solve the problems caused by legacy phone services and meet the needs of a changing workforce.
- August 26, 2015
More organizations are deploying hosted IP telephony and UCC services to reap the benefits of the cloud, according to a report from Frost & Sullivan.
- July 22, 2015
Microsoft is building out Office 365 telephony, a strategy that could trump Cisco in providing an all-in-one communications suite.
- July 08, 2015
Dell's latest version of Unified Communications Command Suite has UC tools for comparing Cisco UC Manager and Microsoft Skype for Business.
- June 16, 2015
In UC news, Plantronics announces a UC headset aimed at reducing background noise in open workspaces, while Tango Networks debuts mobile messaging for Cisco Jabber users.
- June 10, 2015
Combining hardware and software, the Microsoft Surface Hub looks to replace aging conference room equipment.
- May 18, 2015
In this week's recap, business VoIP services are driving the global VoIP market, while NICE Systems announced it is leading development of a WebRTC recording standard.
- January 08, 2015
The Buffalo Bills have deployed a new ShoreTel unified communications system to accompany their revamped stadium.
- October 16, 2014
The latest Plantronics headset -- the Voyager Legend UC -- allows users to connect hands-free to their mobile devices and UC applications.
- April 10, 2014
With security threats on the rise, IT must pay special attention to secure unified communications components, reports Jim Romeo.
- March 31, 2014
SecureLogix CTO Mark Collier discusses at Enterprise Connect the UC network security issues enterprises are facing.
- January 11, 2012
Gartner's latest Unified Communications as a Service (UCaaS) Magic Quadrant reveals an immature market that is better suited for SMBs than large enterprises.
- February 10, 2011
The maturation of VoIP deployments has opened UC pros to a new world of VoIP security issues -- telephony denial of service (TDoS) attacks. Contact centers are prime targets.
- January 29, 2007
Case studies are the next best thing to being there. Learn how others overcame the expected and the unexpected challenges of a VoIP migration in our case studies series.