IP Telephony ROI

  • July 24, 2007 24 Jul'07

    Justifying VoIP deployment without cost-analysis

    VoIP and UC deployment ROI can be measured using non-financial metrics. Learn more about VoIP ROI in this article from Yankee Group's Zeus Kerravala.

  • June 28, 2007 28 Jun'07

    VoIP centralizes global company

    For one company, building a VoIP deployment from scratch meant years of planning, design and implementation before it achieved its goal of a centralized, global network.

  • January 29, 2007 29 Jan'07

    VoIP case studies: What you need to know

    Case studies are the next best thing to being there. Learn how others overcame the expected and the unexpected challenges of a VoIP migration in our case studies series.

  • November 21, 2006 21 Nov'06

    Telecom overspending -- thwart it!

    Research has found that telecom overspending is out of control, but a new batch of software is out there to help enterprises get a handle on their telecom billing.

  • July 24, 2006 24 Jul'06

    Number of at-home agents to skyrocket

    The number of contact center agents working from home is set to explode over the next three years. One reason? VoIP.

  • July 24, 2006 24 Jul'06

    VoIP for SMBs: Cutting edge and cutting costs

    Thinking of VoIP? So is everybody else. Yankee Group offers some pointers for cutting through the hype.

  • July 24, 2006 24 Jul'06

    Dialing in the VoIP strategic advantage

    VoIP has the potential to be the next disruptive technology changing the way businesses communicate. An excerpt from the "Harvard Business Review."

  • July 06, 2006 06 Jul'06

    VoIP, MPLS boost telecom spending

    VoIP, MPLS and mobility will make up a good portion of telecom budgets this year, and that trend is expected to continue, according to a Forrester Research survey.

  • February 14, 2006 14 Feb'06

    IP Networks, VoIP for the people

    Verizon Business is paving the VoIP way for enterprise branch offices by offering single-pipe, dynamic T-1 bandwidth allocation for voice, data and Internet access traffic.

  • January 22, 2006 22 Jan'06

    Prepare to converge

    Convergence has been a big story for some time -- whether it's the coming together of communications and IT or of voice and data, the result is a raft of opportunities for organizations to reduce costs, improve efficiency and offer better service to...

  • January 12, 2006 12 Jan'06

    Top 10 VoIP tips of 2005's weekly VoIP tip offers advice on selecting the right VoIP equipment, integrating it successfully with your enterprise data network, and managing quality voice services once your system is up and running.

  • January 10, 2006 10 Jan'06

    VoIP ROI calculator

    If you are considering a VoIP implementation, check out our VoIP ROI calculator to determinethe benefits and costs of a proposed VoIP solution.

  • December 30, 2005 30 Dec'05

    Top expert responses 2005's elite panel of experts answer member-submitted questions about VoIP, security, hosting, ROI and analysis, enterprise applications, SIP and network convergence. Here are the top ten Q&As from '05.

  • July 06, 2005 06 Jul'05

    Cisco Spotlight Series: Opening up open source VoIP

    LAS VEGAS -- Cullen Jennings, distinguished engineer in Cisco Systems Inc.'s voice technology group, is not only one of the industry's top standards experts, but he's also a key strategist behind the networking giant's enterprise voice strategy. <...