IP Telephony ROI
- May 24, 2018
A new Polycom cloud service will help businesses manage and monitor Polycom desk and conference room phones. The vendor plans to expand the service to cover video endpoints later this year.
- April 27, 2018
Avaya will add intelligent call routing to its contact center platforms. The vendor is partnering with Afiniti, which uses artificial intelligence to match customers with agents.
- September 01, 2016
In the age of Snapchat and Slack, IP phones don't get much buzz … but that doesn't mean they've retired. In fact, many businesses rely on them now more than ever.
- December 29, 2015
Microsoft's new Office 365 E5 suite includes cloud telephony services, but the software faces some challenges with deployment and business adoption.
- November 07, 2014
In buying UCaaS provider Telesphere, Vonage would expand reach in the UC market and add important UC services for call centers.
- October 21, 2014
The $540 million Mitel acquisition bid for ShoreTel is about the smaller rival's U.S. customers, not its UC products and services.
- June 30, 2014
This Q&A discusses how communications technology has evolved in the contact center and why a business case for unified communications is paramount.
- November 25, 2013
Learn how Microsoft Lync capabilities measure up to similar unified communications platforms in the marketplace.
- December 03, 2009
Quantifying unified communications ROI often yields subjective answers about productivity, but a new study draws a stronger correlation between collaborative tools and monetary gains.
- June 11, 2009
Fixed mobile convergence (FMC) and savings on business IP telephony applications are still driving mobile unified communications, as vendors court cost-conscious enterprises. The big question now is how to extend those savings to employees outside ...
- July 03, 2008
Caterpillar, the world's largest manufacturer of construction and mining equipment, is in the midst of a massive IP telephony project. Steve Bergstrom, Caterpillar's enterprise voice and unified communications architect, said the company has ...
- June 17, 2008
Interest in unified communications (UC) is growing, according to Forrester Research, but adoption of the technology is not. Business executives are bullish on the technology, but companies are still confused about its business value.
- May 01, 2008
Early promoters of converged contact centers claim the efficiencies lead to improved sales and happier customers, but the research results are less clear.
- January 17, 2008
IP telephony is now mainstream, thanks to the cost savings it can bring, according to research firm In-Stat. One small Texas city will cut its annual telecom costs by $90,000 by making the switch.
- September 11, 2007
Communications-as-a-Service (CaaS) is taking hold worldwide as a viable hosted IP telephony solution.