IP Telephony ROI

  • May 24, 2018 24 May'18

    Polycom cloud service simplifies device management

    A new Polycom cloud service will help businesses manage and monitor Polycom desk and conference room phones. The vendor plans to expand the service to cover video endpoints later this year.

  • April 27, 2018 27 Apr'18

    Avaya partners with Afiniti for intelligent call routing

    Avaya will add intelligent call routing to its contact center platforms. The vendor is partnering with Afiniti, which uses artificial intelligence to match customers with agents.

  • September 01, 2016 01 Sep'16

    Can you hear me now? How the IP telephone makes the enterprise work

    In the age of Snapchat and Slack, IP phones don't get much buzz … but that doesn't mean they've retired. In fact, many businesses rely on them now more than ever.

  • December 29, 2015 29 Dec'15

    Taking a hybrid approach to the Microsoft E5 suite

    Microsoft's new Office 365 E5 suite includes cloud telephony services, but the software faces some challenges with deployment and business adoption.

  • January 29, 2007 29 Jan'07

    VoIP case studies: What you need to know

    Case studies are the next best thing to being there. Learn how others overcame the expected and the unexpected challenges of a VoIP migration in our case studies series.