News

IP Telephony ROI

• May 24, 2018 24 May'18

  Polycom cloud service simplifies device management

  A new Polycom cloud service will help businesses manage and monitor Polycom desk and conference room phones. The vendor plans to expand the service to cover video endpoints later this year.

• April 27, 2018 27 Apr'18

  Avaya partners with Afiniti for intelligent call routing

  Avaya will add intelligent call routing to its contact center platforms. The vendor is partnering with Afiniti, which uses artificial intelligence to match customers with agents.

• September 01, 2016 01 Sep'16

  Can you hear me now? How the IP telephone makes the enterprise work

  In the age of Snapchat and Slack, IP phones don't get much buzz … but that doesn't mean they've retired. In fact, many businesses rely on them now more than ever.

• December 29, 2015 29 Dec'15

  Taking a hybrid approach to the Microsoft E5 suite

  Microsoft's new Office 365 E5 suite includes cloud telephony services, but the software faces some challenges with deployment and business adoption.

• November 07, 2014 07 Nov'14

  How Vonage acquisition of UCaaS provider Telesphere benefits customers

  In buying UCaaS provider Telesphere, Vonage would expand reach in the UC market and add important UC services for call centers.

• October 21, 2014 21 Oct'14

  ShoreTel products unlikely to survive Mitel acquisition

  The $540 million Mitel acquisition bid for ShoreTel is about the smaller rival's U.S. customers, not its UC products and services.

• June 30, 2014 30 Jun'14

  Contact centers challenged by a unified communications business case

  This Q&A discusses how communications technology has evolved in the contact center and why a business case for unified communications is paramount.

• November 25, 2013 25 Nov'13

  How Microsoft Lync capabilities measure up in the marketplace

  Learn how Microsoft Lync capabilities measure up to similar unified communications platforms in the marketplace.

• December 03, 2009 03 Dec'09

  Finding unified communications ROI isn't simple, but study ties UC to gains

  Quantifying unified communications ROI often yields subjective answers about productivity, but a new study draws a stronger correlation between collaborative tools and monetary gains.

• June 11, 2009 11 Jun'09

  Business IP telephony savings driving cost UC beyond the office walls

  Fixed mobile convergence (FMC) and savings on business IP telephony applications are still driving mobile unified communications, as vendors court cost-conscious enterprises. The big question now is how to extend those savings to employees outside ...

• July 03, 2008 03 Jul'08

  IP telephony project: Caterpillar converting 100,000 phones

  Caterpillar, the world's largest manufacturer of construction and mining equipment, is in the midst of a massive IP telephony project. Steve Bergstrom, Caterpillar's enterprise voice and unified communications architect, said the company has ...

• June 17, 2008 17 Jun'08

  Unified communications' business value cloudy, but enterprises want it

  Interest in unified communications (UC) is growing, according to Forrester Research, but adoption of the technology is not. Business executives are bullish on the technology, but companies are still confused about its business value.

• May 01, 2008 01 May'08

  Microsoft's partnership with Aspect sparks interest in converged contact centers

  Early promoters of converged contact centers claim the efficiencies lead to improved sales and happier customers, but the research results are less clear.

• January 17, 2008 17 Jan'08

  As cheaper option, IP telephony goes mainstream

  IP telephony is now mainstream, thanks to the cost savings it can bring, according to research firm In-Stat. One small Texas city will cut its annual telecom costs by $90,000 by making the switch.

• September 11, 2007 11 Sep'07

  Communications-as-a-Service taking hold

  Communications-as-a-Service (CaaS) is taking hold worldwide as a viable hosted IP telephony solution.