News
IP Telephony
- January 31, 2019
31 Jan'19
Google Voice for G Suite expected to launch this spring
Google Voice for G Suite, a business version of its cloud calling service, will be available in at least nine countries, and its launch could come as soon as the early spring.
- January 25, 2019
25 Jan'19
Avaya delivers cloud workforce management for contact center
Users of Avaya's contact center platforms now have access to cloud workforce management software through the vendor's partnership with Verint.
- January 17, 2019
17 Jan'19
Yealink, Crestron release first Microsoft Teams phones
Yealink and Crestron have received certification for their Microsoft Teams phones. Microsoft is expected to greenlight devices from Polycom and AudioCodes in the near future.
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- January 16, 2019
16 Jan'19
Avaya follows Cisco into market for UC headsets
Avaya has begun manufacturing UC headsets, following the lead of rival Cisco in a trend that is shaking up the market for such devices.
- January 04, 2019
04 Jan'19
Amazon contact center now supports real-time voice streaming
The Amazon contact center, Amazon Connect, now supports real-time voice streaming, a feature that opens the door to several emerging applications of AI.
- December 12, 2018
12 Dec'18
Online store launched for Avaya cloud products
Organizations can now buy multi-tenant Avaya cloud products through a self-service website targeted at small and midsize businesses.
- December 06, 2018
06 Dec'18
New Microsoft Teams calling features narrow gap with Skype
Microsoft will complete its Microsoft Teams calling roadmap in the coming weeks, with the release of four advanced call controls targeted at enterprise users.
- November 21, 2018
21 Nov'18
BroadSoft cloud calling begins to eclipse Cisco HCS
Cisco is pushing BroadSoft service providers to sell into the midmarket and above, raising questions about the future of Cisco HCS.
- November 16, 2018
16 Nov'18
Cisco pushes BroadSoft partners to sell Cisco phones, displays
At BroadSoft Connections, the sponsors of which included Polycom and Yealink, Cisco wasn't shy about encouraging BroadSoft partners to begin selling Cisco phones and displays.
- November 09, 2018
09 Nov'18
In strategic shift, Avaya expands portfolio of open SIP phones
Avaya is doubling down on a decision to open its hardware to the software of competing UC vendors with the release of more than a dozen new open SIP phones.
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- November 08, 2018
08 Nov'18
Talkdesk iQ provides AI analytics, monitoring in contact center
Talkdesk iQ, the cloud contact center startup's new AI platform, includes an analytics dashboard and bot development tools. The vendor also announced a new 100% uptime SLA for enterprise calling.
- October 11, 2018
11 Oct'18
Zoom enters UCaaS market with new cloud PBX service
Zoom will expand beyond its roots as a video conferencing startup and enter a crowded UCaaS market, with the release of a cloud PBX service in early 2019.
- September 20, 2018
20 Sep'18
NewVoiceMedia acquisition adds contact center to Vonage cloud
The acquisition of NewVoiceMedia will add a contact center to the Vonage cloud portfolio, which already includes telephony and developer tools.
- September 07, 2018
07 Sep'18
AT&T revives Office@Hand UCaaS deal with RingCentral
AT&T has recommitted to its partnership with RingCentral after telling customers earlier this year that it would soon stop supporting the startup's Office@Hand UCaaS platform.
- August 30, 2018
30 Aug'18
Polycom VVX series adds four new desk phones
A new cloud-based device management service will help Polycom partners provision and troubleshoot the vendor's devices, including four new Polycom VVX series phones released this week.