News

IP Telephony

• April 11, 2019 11 Apr'19

  G Suite for business adds enterprise voice, IT controls

  Google released an enterprise phone system and plans to add new IT controls to G Suite for business in an effort to attract larger companies.

• April 11, 2019 11 Apr'19

  Mitel partners with Talkdesk for cloud contact center

  Mitel this month will begin selling the Talkdesk cloud contact center under the brand MiCloud Connect CX. The companies are working to integrate their UC and contact center products.

• March 19, 2019 19 Mar'19

  Zoom Phone cloud PBX expands features, partnerships

  Zoom Phone works with desk phones from Polycom and Yealink and integrates with contact center products from Five9 and Twilio.

• March 01, 2019 01 Mar'19

  Talkdesk cloud contact center integrates with on-premises PBXes

  Talkdesk is opening its cloud contact center to on-premises PBX systems from vendors, including Avaya and Cisco -- a move that should help the company win larger customers.

• February 22, 2019 22 Feb'19

  Upgrades to on-premises Avaya products will be released in bits

  Feature upgrades for on-premises Avaya products will roll out in 'very small, manageable' chunks moving forward, the company said. Avaya is looking to more closely align its on-premises and cloud portfolios.

• February 21, 2019 21 Feb'19

  Why enterprise adoption of cloud UC should accelerate in 2019

  Enterprises like Pacific Dental and PTC are adopting cloud UC to get a consistent, reliable experience across various offices and geographies without overextending IT staff.

• January 31, 2019 31 Jan'19

  Google Voice for G Suite expected to launch this spring

  Google Voice for G Suite, a business version of its cloud calling service, will be available in at least nine countries, and its launch could come as soon as the early spring.

• January 25, 2019 25 Jan'19

  Avaya delivers cloud workforce management for contact center

  Users of Avaya's contact center platforms now have access to cloud workforce management software through the vendor's partnership with Verint.

• January 17, 2019 17 Jan'19

  Yealink, Crestron release first Microsoft Teams phones

  Yealink and Crestron have received certification for their Microsoft Teams phones. Microsoft is expected to greenlight devices from Polycom and AudioCodes in the near future.

• January 16, 2019 16 Jan'19

  Avaya follows Cisco into market for UC headsets

  Avaya has begun manufacturing UC headsets, following the lead of rival Cisco in a trend that is shaking up the market for such devices.

• January 04, 2019 04 Jan'19

  Amazon contact center now supports real-time voice streaming

  The Amazon contact center, Amazon Connect, now supports real-time voice streaming, a feature that opens the door to several emerging applications of AI.

• December 12, 2018 12 Dec'18

  Online store launched for Avaya cloud products

  Organizations can now buy multi-tenant Avaya cloud products through a self-service website targeted at small and midsize businesses.

• December 06, 2018 06 Dec'18

  New Microsoft Teams calling features narrow gap with Skype

  Microsoft will complete its Microsoft Teams calling roadmap in the coming weeks, with the release of four advanced call controls targeted at enterprise users.

• November 21, 2018 21 Nov'18

  BroadSoft cloud calling begins to eclipse Cisco HCS

  Cisco is pushing BroadSoft service providers to sell into the midmarket and above, raising questions about the future of Cisco HCS.

• November 16, 2018 16 Nov'18

  Cisco pushes BroadSoft partners to sell Cisco phones, displays

  At BroadSoft Connections, the sponsors of which included Polycom and Yealink, Cisco wasn't shy about encouraging BroadSoft partners to begin selling Cisco phones and displays.

• November 09, 2018 09 Nov'18

  In strategic shift, Avaya expands portfolio of open SIP phones

  Avaya is doubling down on a decision to open its hardware to the software of competing UC vendors with the release of more than a dozen new open SIP phones.

• November 08, 2018 08 Nov'18

  Talkdesk iQ provides AI analytics, monitoring in contact center

  Talkdesk iQ, the cloud contact center startup's new AI platform, includes an analytics dashboard and bot development tools. The vendor also announced a new 100% uptime SLA for enterprise calling.

• October 11, 2018 11 Oct'18

  Zoom enters UCaaS market with new cloud PBX service

  Zoom will expand beyond its roots as a video conferencing startup and enter a crowded UCaaS market, with the release of a cloud PBX service in early 2019.

• September 20, 2018 20 Sep'18

  NewVoiceMedia acquisition adds contact center to Vonage cloud

  The acquisition of NewVoiceMedia will add a contact center to the Vonage cloud portfolio, which already includes telephony and developer tools.

• September 07, 2018 07 Sep'18

  AT&T revives Office@Hand UCaaS deal with RingCentral

  AT&T has recommitted to its partnership with RingCentral after telling customers earlier this year that it would soon stop supporting the startup's Office@Hand UCaaS platform.

• August 30, 2018 30 Aug'18

  Polycom VVX series adds four new desk phones

  A new cloud-based device management service will help Polycom partners provision and troubleshoot the vendor's devices, including four new Polycom VVX series phones released this week.

• July 18, 2018 18 Jul'18

  8x8 X Series combines UC and contact center

  The cloud delivery model has made it easier to combine unified communications and contact center technologies into a single platform, as evidenced by the release of the 8x8 X Series this week.

• June 07, 2018 07 Jun'18

  Avaya Equinox gets online UC and team collaboration for SMBs

  Avaya has refreshed Avaya Equinox with online team collaboration and has integrated the software into IP Office. The changes are part of Avaya's strategy to attract more SMBs.

• May 24, 2018 24 May'18

  Polycom cloud service simplifies device management

  A new Polycom cloud service will help businesses manage and monitor Polycom desk and conference room phones. The vendor plans to expand the service to cover video endpoints later this year.

• April 25, 2018 25 Apr'18

  BroadSoft diversifies Cisco's cloud contact center portfolio

  Cisco's cloud contact center portfolio now includes BroadSoft's CC-One. The vendor will use the multi-tenant platform to target small and midsize businesses.

• May 19, 2017 19 May'17

  Toshiba deal reflects Mitel's UCC market strategy

  As it acquires Toshiba's unified communications assets, Mitel says it is keenly focused on the UCC market, expanding its customer base and moving organizations to the cloud.

• May 24, 2005 24 May'05

  Pizza Pizza serves up call center innovation

  Through VoIP, this Canadian delivery chain is using a virtual call center to take orders from all over the country, with many agents working from home.