News
IP Telephony
- April 11, 2019
11 Apr'19
G Suite for business adds enterprise voice, IT controls
Google released an enterprise phone system and plans to add new IT controls to G Suite for business in an effort to attract larger companies.
- April 11, 2019
11 Apr'19
Mitel partners with Talkdesk for cloud contact center
Mitel this month will begin selling the Talkdesk cloud contact center under the brand MiCloud Connect CX. The companies are working to integrate their UC and contact center products.
- March 19, 2019
19 Mar'19
Zoom Phone cloud PBX expands features, partnerships
Zoom Phone works with desk phones from Polycom and Yealink and integrates with contact center products from Five9 and Twilio.
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- March 01, 2019
01 Mar'19
Talkdesk cloud contact center integrates with on-premises PBXes
Talkdesk is opening its cloud contact center to on-premises PBX systems from vendors, including Avaya and Cisco -- a move that should help the company win larger customers.
- February 22, 2019
22 Feb'19
Upgrades to on-premises Avaya products will be released in bits
Feature upgrades for on-premises Avaya products will roll out in 'very small, manageable' chunks moving forward, the company said. Avaya is looking to more closely align its on-premises and cloud portfolios.
- February 21, 2019
21 Feb'19
Why enterprise adoption of cloud UC should accelerate in 2019
Enterprises like Pacific Dental and PTC are adopting cloud UC to get a consistent, reliable experience across various offices and geographies without overextending IT staff.
- January 31, 2019
31 Jan'19
Google Voice for G Suite expected to launch this spring
Google Voice for G Suite, a business version of its cloud calling service, will be available in at least nine countries, and its launch could come as soon as the early spring.
- January 25, 2019
25 Jan'19
Avaya delivers cloud workforce management for contact center
Users of Avaya's contact center platforms now have access to cloud workforce management software through the vendor's partnership with Verint.
- January 17, 2019
17 Jan'19
Yealink, Crestron release first Microsoft Teams phones
Yealink and Crestron have received certification for their Microsoft Teams phones. Microsoft is expected to greenlight devices from Polycom and AudioCodes in the near future.
- January 16, 2019
16 Jan'19
Avaya follows Cisco into market for UC headsets
Avaya has begun manufacturing UC headsets, following the lead of rival Cisco in a trend that is shaking up the market for such devices.
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- January 04, 2019
04 Jan'19
Amazon contact center now supports real-time voice streaming
The Amazon contact center, Amazon Connect, now supports real-time voice streaming, a feature that opens the door to several emerging applications of AI.
- December 12, 2018
12 Dec'18
Online store launched for Avaya cloud products
Organizations can now buy multi-tenant Avaya cloud products through a self-service website targeted at small and midsize businesses.
- December 06, 2018
06 Dec'18
New Microsoft Teams calling features narrow gap with Skype
Microsoft will complete its Microsoft Teams calling roadmap in the coming weeks, with the release of four advanced call controls targeted at enterprise users.
- November 21, 2018
21 Nov'18
BroadSoft cloud calling begins to eclipse Cisco HCS
Cisco is pushing BroadSoft service providers to sell into the midmarket and above, raising questions about the future of Cisco HCS.
- November 16, 2018
16 Nov'18
Cisco pushes BroadSoft partners to sell Cisco phones, displays
At BroadSoft Connections, the sponsors of which included Polycom and Yealink, Cisco wasn't shy about encouraging BroadSoft partners to begin selling Cisco phones and displays.