News
IP Telephony
- December 12, 2018
12 Dec'18
Online store launched for Avaya cloud products
Organizations can now buy multi-tenant Avaya cloud products through a self-service website targeted at small and midsize businesses.
- December 06, 2018
06 Dec'18
New Microsoft Teams calling features narrow gap with Skype
Microsoft will complete its Microsoft Teams calling roadmap in the coming weeks, with the release of four advanced call controls targeted at enterprise users.
- November 21, 2018
21 Nov'18
BroadSoft cloud calling begins to eclipse Cisco HCS
Cisco is pushing BroadSoft service providers to sell into the midmarket and above, raising questions about the future of Cisco HCS.
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- November 16, 2018
16 Nov'18
Cisco pushes BroadSoft partners to sell Cisco phones, displays
At BroadSoft Connections, the sponsors of which included Polycom and Yealink, Cisco wasn't shy about encouraging BroadSoft partners to begin selling Cisco phones and displays.
- November 09, 2018
09 Nov'18
In strategic shift, Avaya expands portfolio of open SIP phones
Avaya is doubling down on a decision to open its hardware to the software of competing UC vendors with the release of more than a dozen new open SIP phones.
- November 08, 2018
08 Nov'18
Talkdesk iQ provides AI analytics, monitoring in contact center
Talkdesk iQ, the cloud contact center startup's new AI platform, includes an analytics dashboard and bot development tools. The vendor also announced a new 100% uptime SLA for enterprise calling.
- October 11, 2018
11 Oct'18
Zoom enters UCaaS market with new cloud PBX service
Zoom will expand beyond its roots as a video conferencing startup and enter a crowded UCaaS market, with the release of a cloud PBX service in early 2019.
- September 20, 2018
20 Sep'18
NewVoiceMedia acquisition adds contact center to Vonage cloud
The acquisition of NewVoiceMedia will add a contact center to the Vonage cloud portfolio, which already includes telephony and developer tools.
- September 07, 2018
07 Sep'18
AT&T revives Office@Hand UCaaS deal with RingCentral
AT&T has recommitted to its partnership with RingCentral after telling customers earlier this year that it would soon stop supporting the startup's Office@Hand UCaaS platform.
- August 30, 2018
30 Aug'18
Polycom VVX series adds four new desk phones
A new cloud-based device management service will help Polycom partners provision and troubleshoot the vendor's devices, including four new Polycom VVX series phones released this week.
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- July 18, 2018
18 Jul'18
8x8 X Series combines UC and contact center
The cloud delivery model has made it easier to combine unified communications and contact center technologies into a single platform, as evidenced by the release of the 8x8 X Series this week.
- June 07, 2018
07 Jun'18
Avaya Equinox gets online UC and team collaboration for SMBs
Avaya has refreshed Avaya Equinox with online team collaboration and has integrated the software into IP Office. The changes are part of Avaya's strategy to attract more SMBs.
- May 24, 2018
24 May'18
Polycom cloud service simplifies device management
A new Polycom cloud service will help businesses manage and monitor Polycom desk and conference room phones. The vendor plans to expand the service to cover video endpoints later this year.
- April 25, 2018
25 Apr'18
BroadSoft diversifies Cisco's cloud contact center portfolio
Cisco's cloud contact center portfolio now includes BroadSoft's CC-One. The vendor will use the multi-tenant platform to target small and midsize businesses.
- May 19, 2017
19 May'17
Toshiba deal reflects Mitel's UCC market strategy
As it acquires Toshiba's unified communications assets, Mitel says it is keenly focused on the UCC market, expanding its customer base and moving organizations to the cloud.