Developing a UC Strategy
- October 07, 2019
The latest iOS update streamlines access for Apple Business Chat from any clickable phone number. Learn why business messaging is gaining popularity in the contact center space.
- September 20, 2019
Video meetings are increasingly important as the workforce grows more distributed and joins meetings from personal devices, according to the 'Magic Quadrant for Meeting Solutions.'
- August 16, 2019
The programmable enterprise has found its way into UC through CPaaS platforms. But organizations need more than communication APIs to achieve integration success.
- August 09, 2019
Enterprise video conferencing is an important collaboration tool for organizations. Increased demand for video has changed much about the features of video conferencing and its delivery.
- June 17, 2019
Choosing a UC platform with the tools to support remote workers helped American Pacific Mortgage move to a more flexible working model and cut down on brick and mortar costs.
- May 09, 2019
Avaya revenue missed the mark in the second quarter amid operational missteps and rumors of a private buyout. The company said it was considering financial maneuvers as significant as selling itself.
- March 22, 2019
Unified communications is not just about the technology; it's about the people, too. IT leaders at Enterprise Connect share their tips on how to support end-user adoption.
- March 19, 2019
Making the move from an on-premises system to UCaaS can be full of hurdles. Cloud migration planning can help navigate the pitfalls and give a clear path to successful UCaaS deployment.
- March 12, 2019
Follow our Enterprise Connect conference guide to get the latest scoop and expert analysis on unified communications industry trends, vendor announcements and product news.
- January 17, 2019
RingCentral's intention to acquire contact center provider Connect First follows a growing trend toward offering cloud contact centers as part of UCaaS environments.
- October 24, 2018
The latest Gartner UCaaS Magic Quadrant found that large enterprises are making the jump to cloud as fewer dollars are spent on on-premises infrastructure and development.
- June 12, 2018
At InfoComm 2018, Polycom deepens its partnership with Zoom, Crestron debuts a whiteboard camera, and ViewSonic introduces interactive flat-panel displays.
- April 26, 2018
The integration of Cisco Spark to Webex Teams is similar to Microsoft's move to compete against Slack team collaboration and Zoom meeting services, according to analysts.
- April 10, 2018
In recent UC blogs, analysts discuss the Plantronics-Polycom deal, the convergence of cloud contact center services and UC, and the new AV1 video codec.
- March 14, 2018
Artificial intelligence in speech recognition is transforming the technology, but are enterprises ready to employ these new tools within their operations?
- March 13, 2018
Team collaboration tools like Slack and Microsoft Teams can be deployed in different ways. The options include focus on end-user choices or greater IT and executive control.
- March 07, 2018
The unified communications industry is seeing significant changes. Read the latest news in our comprehensive coverage of Enterprise Connect 2018.
- March 07, 2018
Slack and Facebook are making their first appearances at the unified communications conference. Plus, contact center technologies could take center stage at the show.
- February 22, 2018
Enterprises are taking action to ensure they have the conference room technology necessary to support the latest collaboration tools.
- February 13, 2018
To successfully adopt business messaging apps in the enterprise, organizations must put end users at the center of a messaging strategy crafted to prevent shadow IT and collaboration silos.
- January 22, 2018
Cloud communications is growing in popularity among midmarket enterprises. UCaaS providers and enterprises must work together for successful adoption and deployment.
- January 05, 2018
Several unified communications vendors rang in the new year with mergers and acquisitions, as Star2Star merges with Blueface and Polycom picks up Obihai Technology.
- December 22, 2017
Take a look at the top UC news stories that affected the industry in 2017 -- from the growth in the team collaboration market to vendor mergers and acquisitions.
- November 30, 2017
In UC news, organizations are deploying third-party E911 services for additional call management capabilities, while Genesys announces a chatbot integration with Amazon.
- October 27, 2017
New Microsoft Teams features, ranging from telephony to advanced meeting tools, are coming down the pipeline, as Microsoft prepares for the migration from Skype for Business Online.
- September 21, 2017
The latest Magic Quadrant for UCaaS shows a maturing market with capabilities that exceed on-premises UC and UCaaS providers with greater global reach.
- August 25, 2017
Large enterprises still favor on-premises services over cloud-based UC, according to a recent study. Meanwhile, Vyopta launches a UCC monitoring service to optimize the user experience.
- August 15, 2017
Unified communications vendors Avaya and Alcatel-Lucent Enterprise stumble in the latest Gartner Magic Quadrant, as Cisco, Microsoft and Mitel extend their market lead.
- July 21, 2017
UC budgets are expected to rise in 2018 as organizations look to update aging voice infrastructure, promote user adoption and extend UC into contact centers.
- April 14, 2017
The addition of cloud telephony to Skype for Business and growing interest in hybrid deployments means organizations must ensure their networks can support new requirements.
- April 04, 2017
Communications APIs promise quick and easy deployments, but this new technology has its challenges. Three IT professionals share their API deployment experiences.
- March 29, 2017
Unified communications users shared their successes and setbacks, with vendor consolidation as a key theme in a panel discussion at Enterprise Connect 2017.
- March 28, 2017
Avaya UC customers are in limbo with the vendor in bankruptcy. Consultants at Enterprise Connect offer Avaya bankruptcy contingency plan steps to prepare for the worst.
- March 27, 2017
8x8 has launched ContactNow, a contact center service for small businesses and teams that offers contact center capabilities with a pay-as-you-go cost model.
- March 23, 2017
A new report suggests enterprises should consider consolidating many of their collaboration capabilities, as communications platforms now offer more bells and whistles.
- March 15, 2017
Streaming video services can reach vast audiences, provide meeting management, introduce employees to video capabilities and create a library of company knowledge.
- March 10, 2017
Historically, cloud technology has scared off large enterprises due to security concerns. Now, as cloud security improves, enterprise cloud migration is on the rise.
- March 10, 2017
Cloud-based unified communications and video conferencing adoption are seeing gradual increases, according to a new survey. Plus, Cisco and Microsoft still reign supreme.
- February 22, 2017
UC security is not a priority, according to a survey of IT professionals. But security should not be overlooked, as cloud UC creates new risks.
- January 20, 2017
Avaya has filed for Chapter 11 bankruptcy protection as it focuses on restructuring its $6 billion debt. Analysts anticipate a revamped emphasis on cloud-based Avaya services.
- January 19, 2017
Two factors are driving the hybrid deployment of unified communications: infrastructure needs and business value. But enterprises need to navigate certain deployment turbulence.
- January 06, 2017
Unified communications industry analysts explore the trends that will affect organizations in 2017. Artificial intelligence, messaging and infrastructure are key areas to watch.
- December 22, 2016
Take a look at the news that affected the unified communications industry in 2016 -- from Microsoft's Skype for Business updates to Mitel's attempt to acquire Polycom.
- September 09, 2016
Following an uncertain summer, unified communications vendor consolidation has made some customers postpone purchases, while others expect price drops and market innovation.
- August 30, 2016
As some UC vendors look to sell off assets and others look for acquisitions, enterprise buyers shelve purchasing decisions, as they await the outcome of industry consolidation.
- July 29, 2016
In UC news, Gartner's UC Magic Quadrant shows a maturing on-premises market; a survey of SMBs -- and their experiences with hosted UC -- provides five key findings.
- June 21, 2016
The LinkedIn acquisition should help Microsoft's analytics and streaming video initiatives, according to industry experts. But questions remain over the privacy of LinkedIn users.
- May 27, 2016
The UC buyer could see new products and services emerge after Mitel's Polycom acquisition. Analysts envision cloud video services and mobile UC offerings.
- May 25, 2016
CPaaS vendor Twilio releases Notify, an add-on feature that allows businesses to customize the way they send notifications to customers.
- March 15, 2016
Debunking the cloud craze, a panel of IT architects at Enterprise Connect said many of their UC applications are still on premises, or at least hosted in a hybrid structure.
- February 18, 2016
TechTarget's editorial team reports from Enterprise Connect 2016 on the latest unified communication news, trends and technology.
- January 07, 2016
Evolving workplace trends are affecting how employees collaborate. Learn how UC and collaboration technology must adapt to support new ways of working.
- December 21, 2015
In 2015, intriguing developments shaped the unified communications industry, highlighted in part by the emergence of Skype for Business, and the impact of WebRTC and VoIP technology.
- November 17, 2015
With Atos set to acquire Unify, UC customers are in limbo about the future of their Unify services and platforms until deal closes in early 2016.
- November 02, 2015
Enterprise applications are central in BroadSoft's new UC-One Hub cloud-based communications tool.
- September 24, 2015
The new Microsoft Office 2016 includes a Groups collaboration tool for building convenient team workspaces.
- August 26, 2015
More organizations are deploying hosted IP telephony and UCC services to reap the benefits of the cloud, according to a report from Frost & Sullivan.
- August 03, 2015
Organizations are holding out on updating their legacy communication platforms and endpoints until they can justify the cost of a new rollout.
- July 21, 2015
Employees aren't using UC tools because they're not trained on them or don't know about them, which limits UC success, according to a new report.
- July 21, 2015
In UC news this week, 8x8 announces new contact center analytics capabilities, while IDC reveals the top UC and collaboration vendors.
- July 20, 2015
Struggles with interoperability, cost and user experience have led organizations to move away from a multivendor UC architecture.
- July 01, 2015
UC services, projects and planned investments rank in the middle of the pack among IT pros' networking goals in a recent TechTarget survey.
- June 09, 2015
NG 911 will support multimedia messages to 911 and help ensure that the locations of IP-based emergency communications are pinpointed.
- June 01, 2015
At the Workplace of the Future event, Polycom highlighted its latest product for small-room and desktop videoconferencing. Polycom RealPresence Convene competes with the Cisco Telepresence EX Series.
- May 18, 2015
In this week's recap, business VoIP services are driving the global VoIP market, while NICE Systems announced it is leading development of a WebRTC recording standard.
- May 08, 2015
Cloud UC buyers have many services and providers to consider. But a cloud services provider is also seeking the appropriate potential customers.
- March 26, 2015
Enterprises interested in cloud UC are adopting a single-tenant, cloud-based UC model rather than multi-tenant UCaaS.
- March 13, 2015
UC expert Irwin Lazar previews Enterprise Connect, saying the messaging apps market is one to watch as chat collaboration becomes a big topic this year.
- February 18, 2015
The new Cisco collaboration certifications address the need to expand collaboration training for IT professionals beyond voice and video training.
- February 18, 2015
In this week's UC blogs, analysts discuss what Cisco's partnership with VBrick means for its enterprise video streaming service and the five trends that will have a major impact on the UC market this year.
- January 27, 2015
ShoreTel's forthcoming common UC platform gives customers an easy migration path to a hybrid or cloud-based UC approach.
- January 08, 2015
The Buffalo Bills have deployed a new ShoreTel unified communications system to accompany their revamped stadium.
- November 11, 2014
A Cisco report shows shifts in work habits as multitasking and the technology that enables it, from mobile devices to UC&C tools, grow more popular.
- March 13, 2014
The Enterprise Connect 2014 UC conference is showcasing many of the same technologies, but with the advancements enterprises are looking for.
- December 05, 2013
Systems integrators bring customization expertise to the UCaaS market, which could help make UCaaS more attractive to larger businesses.
- March 19, 2013
At Enterprise Connect 2013, some enterprises are still trying to merge legacy voice into the rest of their IT organizations.
- January 11, 2012
Gartner's latest Unified Communications as a Service (UCaaS) Magic Quadrant reveals an immature market that is better suited for SMBs than large enterprises.
- June 02, 2011
With increasing focus on mobility and bring your own device initiatives, UC pros must ensure that users who juggle multiple devices have a unified user experience.
- May 05, 2011
Legacy TDM voice was often too expensive to build into a business continuity strategy. VoIP changed that, and some UC managers find more flexibility in soft PBX platforms.
- October 28, 2010
When developing a mobile unified communications strategy, UC pros must not uniformly deploy the same set of mobile UC applications enterprise-wide. Instead, they should take a tiered approach -- basic features for most, advanced for some -- to avoid...
- July 10, 2008
Strict network policing will not solve productivity problems stemming from excessive social media use, and the tactic could backfire. IT managers should embrace social media in the enterprise and create best practice guidelines for employee usage...