Developing a UC Strategy
- January 17, 2019
RingCentral's intention to acquire contact center provider Connect First follows a growing trend toward offering cloud contact centers as part of UCaaS environments.
- October 24, 2018
The latest Gartner UCaaS Magic Quadrant found that large enterprises are making the jump to cloud as fewer dollars are spent on on-premises infrastructure and development.
- June 12, 2018
At InfoComm 2018, Polycom deepens its partnership with Zoom, Crestron debuts a whiteboard camera, and ViewSonic introduces interactive flat-panel displays.
- April 26, 2018
The integration of Cisco Spark to Webex Teams is similar to Microsoft's move to compete against Slack team collaboration and Zoom meeting services, according to analysts.
- April 10, 2018
In recent UC blogs, analysts discuss the Plantronics-Polycom deal, the convergence of cloud contact center services and UC, and the new AV1 video codec.
- March 14, 2018
Artificial intelligence in speech recognition is transforming the technology, but are enterprises ready to employ these new tools within their operations?
- March 13, 2018
Team collaboration tools like Slack and Microsoft Teams can be deployed in different ways. The options include focus on end user choices or greater IT and executive control.
- March 07, 2018
The unified communications industry is seeing significant changes. Read the latest news in our comprehensive coverage of Enterprise Connect 2018.
- March 07, 2018
Slack and Facebook are making their first appearances at the unified communications conference. Plus, contact center technologies could take center stage at the show.
- February 22, 2018
Enterprises are taking action to ensure they have the conference room technology necessary to support the latest collaboration tools.
- February 13, 2018
To successfully adopt business messaging apps in the enterprise, organizations must put end users at the center of a messaging strategy crafted to prevent shadow IT and collaboration silos.
- January 22, 2018
Cloud communications is growing in popularity among midmarket enterprises. UCaaS providers and enterprises must work together for successful adoption and deployment.
- January 05, 2018
Several unified communications vendors rang in the new year with mergers and acquisitions, as Star2Star merges with Blueface and Polycom picks up Obihai Technology.
- December 22, 2017
Take a look at the top UC news stories that affected the industry in 2017 -- from the growth in the team collaboration market to vendor mergers and acquisitions.
- November 30, 2017
In UC news, organizations are deploying third-party E911 services for additional call management capabilities, while Genesys announces a chatbot integration with Amazon.