Communication Integration with Enterprise Applications
- February 08, 2019
8x8 X Series has new APIs for embedding communications into third-party apps. Meanwhile, the vendor said it could now deliver speech analytics to larger contact centers through the public cloud.
- January 08, 2019
New Webex Teams integrations with Microsoft's OneDrive and SharePoint are the latest in a series that link the Cisco collaboration suite with Office 365 productivity tools.
- November 30, 2018
WeWork, one of the premier early adopters of Amazon Alexa for Business, has reportedly shelved plans to deploy the AI voice assistant after a two-month pilot.
- November 16, 2018
RingCentral introduced a new customer engagement platform, mobile app and AI voice analytics. Learn how the new offerings improve the user experience.
- September 25, 2018
Microsoft has unveiled the Cortana Skills Kit, a platform comprising Azure AI services developers can use to leverage the Cortana voice assistant to improve worker productivity.
- August 17, 2018
The integration of the AI voice assistants Alexa and Cortana combines Amazon's familiarity among consumers with Microsoft's adjacency to office productivity software.
- August 14, 2018
SAP Concur has created a Slack bot for booking travel and reporting expenses, as Slack doubles down on an approach to team collaboration centered on third-party integrations.
- July 20, 2018
Microsoft has added live broadcasting software to Microsoft Teams and Yammer through a new integration with Microsoft Stream.
- July 13, 2018
The new Microsoft Teams free version takes advantage of Microsoft's online Office suite to lure customers that might be considering competing products from Cisco and Slack.
- June 15, 2018
Microsoft is giving businesses with on-premises Exchange servers a new tool for Microsoft Teams e-discovery, as the vendor seeks to help large enterprises transition to the cloud.
- March 30, 2018
A new Google text-to-speech service generates natural-sounding speech in 32 voices and 12 languages. Developers can integrate the software with most enterprise apps and devices.
- March 14, 2018
Masergy UCaaS customers can use their human resource applications to automate adding and deleting UCaaS users. The new feature can avoid overpayments.
- March 13, 2018
Cisco plans to use the BroadSoft cloud PBX to open Spark to the public telephone network. The PBX came with the Cisco-BroadSoft acquisition completed last month.
- March 02, 2018
New cloud products are expected to drive Avaya revenue growth in 2019. Meanwhile, revenues in fiscal 2018 are forecast to be almost the same as last year.
- March 01, 2018
Genesys acquires analytics vendor Altocloud to help businesses find sales opportunities in online customer interactions. Genesys will integrate Altocloud into omnichannel contact center products.