Communication Integration with Enterprise Applications
- April 09, 2019
The latest Slack-Office 365 integrations include calendar syncing and an add-on for exporting email messages from Outlook to Slack.
- April 03, 2019
Amazon Alexa for Business now provides companies with templates for programming custom voice commands.
- March 21, 2019
Several vendors at Enterprise Connect 2019 focused on contact center AI innovation and virtual agents. But are businesses actually ready for the technology?
- March 20, 2019
Poly, the new name for the merger of Plantronics and Polycom, has added Alexa for Business to voice-activate meetings on the Polycom Trio conference room phone.
- February 08, 2019
8x8 X Series has new APIs for embedding communications into third-party apps. Meanwhile, the vendor said it could now deliver speech analytics to larger contact centers through the public cloud.
- January 08, 2019
New Webex Teams integrations with Microsoft's OneDrive and SharePoint are the latest in a series that link the Cisco collaboration suite with Office 365 productivity tools.
- November 30, 2018
WeWork, one of the premier early adopters of Amazon Alexa for Business, has reportedly shelved plans to deploy the AI voice assistant after a two-month pilot.
- November 16, 2018
RingCentral introduced a new customer engagement platform, mobile app and AI voice analytics. Learn how the new offerings improve the user experience.
- September 25, 2018
Microsoft has unveiled the Cortana Skills Kit, a platform comprising Azure AI services developers can use to leverage the Cortana voice assistant to improve worker productivity.
- August 17, 2018
The integration of the AI voice assistants Alexa and Cortana combines Amazon's familiarity among consumers with Microsoft's adjacency to office productivity software.
- August 14, 2018
SAP Concur has created a Slack bot for booking travel and reporting expenses, as Slack doubles down on an approach to team collaboration centered on third-party integrations.
- July 20, 2018
Microsoft has added live broadcasting software to Microsoft Teams and Yammer through a new integration with Microsoft Stream.
- July 13, 2018
The new Microsoft Teams free version takes advantage of Microsoft's online Office suite to lure customers that might be considering competing products from Cisco and Slack.
- June 15, 2018
Microsoft is giving businesses with on-premises Exchange servers a new tool for Microsoft Teams e-discovery, as the vendor seeks to help large enterprises transition to the cloud.
- March 30, 2018
A new Google text-to-speech service generates natural-sounding speech in 32 voices and 12 languages. Developers can integrate the software with most enterprise apps and devices.