Communication Integration with Enterprise Applications
- November 06, 2019
After the vendor unexpectedly delayed their launch in September, Microsoft Teams private channels are now rolling out to all customers.
- November 01, 2019
A new video conferencing app, Vonage Meetings, will provide alternative to Amazon Chime for Vonage's cloud UC customers.
- October 23, 2019
Developers are getting new tools for building Slack integrations that are easy to access and use.
- October 07, 2019
The latest iOS update streamlines access for Apple Business Chat from any clickable phone number. Learn why business messaging is gaining popularity in the contact center space.
- October 04, 2019
Poly has integrated its UC headsets with Amazon Alexa after adding the AI voice assistant to its Trio conference room phones earlier this year.
- August 16, 2019
The programmable enterprise has found its way into UC through CPaaS platforms. But organizations need more than communication APIs to achieve integration success.
- August 08, 2019
Amazon and Microsoft won't say how often contractors listen to voice recordings captured in the workplace through products like Alexa for Business and Cortana.
- July 17, 2019
LogMeIn, Inc. has launched Grasshopper Connect to provide small businesses with a platform that enables them to create and manage businesses communications.
- June 13, 2019
Boasting the same capabilities and features as its preceding on-premises software, Intel Unite Cloud Service enables users to deploy Intel Unite software from the cloud.
- April 09, 2019
The latest Slack-Office 365 integrations include calendar syncing and an add-on for exporting email messages from Outlook to Slack.
- April 03, 2019
Amazon Alexa for Business now provides companies with templates for programming custom voice commands.
- March 21, 2019
Several vendors at Enterprise Connect 2019 focused on contact center AI innovation and virtual agents. But are businesses actually ready for the technology?
- March 20, 2019
Poly, the new name for the merger of Plantronics and Polycom, has added Alexa for Business to voice-activate meetings on the Polycom Trio conference room phone.
- February 08, 2019
8x8 X Series has new APIs for embedding communications into third-party apps. Meanwhile, the vendor said it could now deliver speech analytics to larger contact centers through the public cloud.
- January 08, 2019
New Webex Teams integrations with Microsoft's OneDrive and SharePoint are the latest in a series that link the Cisco collaboration suite with Office 365 productivity tools.
- November 30, 2018
WeWork, one of the premier early adopters of Amazon Alexa for Business, has reportedly shelved plans to deploy the AI voice assistant after a two-month pilot.
- November 16, 2018
RingCentral introduced a new customer engagement platform, mobile app and AI voice analytics. Learn how the new offerings improve the user experience.
- September 25, 2018
Microsoft has unveiled the Cortana Skills Kit, a platform comprising Azure AI services developers can use to leverage the Cortana voice assistant to improve worker productivity.
- August 17, 2018
The integration of the AI voice assistants Alexa and Cortana combines Amazon's familiarity among consumers with Microsoft's adjacency to office productivity software.
- August 14, 2018
SAP Concur has created a Slack bot for booking travel and reporting expenses, as Slack doubles down on an approach to team collaboration centered on third-party integrations.
- July 20, 2018
Microsoft has added live broadcasting software to Microsoft Teams and Yammer through a new integration with Microsoft Stream.
- July 13, 2018
The new Microsoft Teams free version takes advantage of Microsoft's online Office suite to lure customers that might be considering competing products from Cisco and Slack.
- June 15, 2018
Microsoft is giving businesses with on-premises Exchange servers a new tool for Microsoft Teams e-discovery, as the vendor seeks to help large enterprises transition to the cloud.
- March 30, 2018
A new Google text-to-speech service generates natural-sounding speech in 32 voices and 12 languages. Developers can integrate the software with most enterprise apps and devices.
- March 14, 2018
Masergy UCaaS customers can use their human resource applications to automate adding and deleting UCaaS users. The new feature can avoid overpayments.
- March 13, 2018
Cisco plans to use the BroadSoft cloud PBX to open Spark to the public telephone network. The PBX came with the Cisco-BroadSoft acquisition completed last month.
- March 02, 2018
New cloud products are expected to drive Avaya revenue growth in 2019. Meanwhile, revenues in fiscal 2018 are forecast to be almost the same as last year.
- March 01, 2018
Genesys acquires analytics vendor Altocloud to help businesses find sales opportunities in online customer interactions. Genesys will integrate Altocloud into omnichannel contact center products.
- February 23, 2018
Orion Labs has made its push-to-talk app generally available to enterprises. The voice-powered platform offers benefits beyond the mimicking of walkie-talkies.
- February 23, 2018
Atlassian Stride, a Slack competitor, has released an API platform. The ability to integrate with business apps and workflow tools is expected to fuel the growth of the team collaboration market.
- February 01, 2018
The standout announcement at Avaya Engage 2018 was the acquisition of contact-center-as-a-service provider Spoken Communications, which will bolster Avaya's cloud strategy.
- January 26, 2018
In unified communications news, one industry report issues a bullish outlook, a new group messaging platform has launched and Plantronics expands its headset offerings.
- January 22, 2018
Avaya plans to grow its customer base with SMB-friendly technology. The bundles will include Avaya UC and other features from the company's enterprise portfolio.
- December 21, 2017
With the Avaya bankruptcy proceedings over, the company will need strong sales, marketing and customer service to win deals in a highly competitive market.
- November 02, 2017
A voice-powered assistant will soon be available in the Cisco Spark app. Early next year, the company plans to offer the virtual helper to a limited number of customers.
- October 31, 2017
Application integrations are becoming almost mandatory offerings among many cloud-based communications providers, and RingCentral just unveiled a bunch of them.
- October 30, 2017
After finalizing a merger, Genband and Sonus will become Ribbon Communications. The combined company will focus on security and real-time communication tools.
- September 28, 2017
For years, workers have lived in Microsoft's Outlook email as a primary communications tool. But with the emergence of Microsoft Teams, it could replace Outlook.
- September 27, 2017
Zoom video meetings can now be streamed to Facebook Workplace. Zoom announced the integration this week, along with a new transcription service for video recordings.
- September 26, 2017
Microsoft demonstrated its virtual reality collaboration technology and mixed-reality workflow app, used by Ford, this week at Microsoft Ignite. Cisco invited customers to experiment with Cisco Spark in VR.
- August 17, 2017
The Avaya bankruptcy has hurt the vendor's standing in the UC market. Reversing the harm depends on building strong sales, marketing and partner operations.
- July 28, 2017
Mitel expects the ShoreTel acquisition to double its cloud business and help accelerate customers' migration to hybrid UC services.
- July 27, 2017
Comcast is providing integration between its cloud phone service, Business VoiceEdge, and Office 365. The extension lets users make phone calls from the Microsoft cloud-based applications.
- July 20, 2017
Unify's OpenScape Cloud unified communications platform combines OpenScape Voice and Circuit in an attempt to rival UC products from Cisco, Mitel and Microsoft.
- June 22, 2017
Zoom is offering its cloud-based video conferencing service on Cisco hardware through its integration app, Zoom Connector. Zoom's service competes with Cisco WebEx.
- May 26, 2017
In UC news this week, Genband and Sonus are set to merge; Polycom and Zoom combine forces; and Genesys updates its contact-center platform with artificial intelligence tools.
- April 26, 2017
In UC news, while filing a debt reorganization plan, Avaya looks to streamline API deployments for organizations. Plus, Edgewater Networks and Polycom partner on a UC service.
- April 18, 2017
In UC news, a report finds digital transformation initiatives are driving the UCC market, while CoreDial and VeloCloud partner to bring SD-WAN features to cloud UC services.
- April 04, 2017
Communications APIs promise quick and easy deployments, but this new technology has its challenges. Three IT professionals share their API deployment experiences.
- March 29, 2017
Unified communications users shared their successes and setbacks, with vendor consolidation as a key theme in a panel discussion at Enterprise Connect 2017.
- March 28, 2017
While hybrid deployments are the reality now, some unified communications vendors might disagree on the future of cloud communications and on-premises systems.
- March 27, 2017
Ahead of Enterprise Connect 2017, RingCentral unveils a slew of updates targeting collaborative communications, including a new user interface and chatbot technology.
- March 21, 2017
Slack, Cisco Spark, Microsoft Teams and other team collaboration apps are tweaking traditional UC systems. Plus, Amazon and Google enter the fray as potential players.
- March 21, 2017
The unified communications industry is undergoing changes. Track these latest trends in our comprehensive coverage of Enterprise Connect 2017.
- February 24, 2017
In UC news, Fuze integrates its cloud communications platform with customer service systems, and BroadSoft's quarterly revenue rises, but profits tumble.
- February 14, 2017
The new Avaya Zang cloud-based UC services will compete with Cisco Spark and Microsoft Skype for Business. But getting customers may be difficult due to the Avaya bankruptcy.
- February 08, 2017
The newly released Vidyo PaaS, Vidyo.io, has won TechTarget's Network Innovation Award, for allowing developers to embed video conferencing capabilities into business apps.
- January 10, 2017
Atlassian is acquiring Trello for $425 million. Trello's work management tools will become a part of Atlassian HipChat and Confluence.
- December 08, 2016
ALE enters a crowded collaboration market with the release of its cloud-based Rainbow software. The collaboration service is seen as a critical addition to ALE's UC system.
- December 01, 2016
SaaS integrations that connect UCaaS platforms with business-critical systems such as Salesforce can dramatically improve the efficiency of existing workflows in the enterprise.
- December 01, 2016
It's time for clouds to get social. SaaS-collaboration integrations can ease multicloud woes in the enterprise and may ultimately boost the bottom line.
- November 04, 2016
Microsoft has unveiled its new team chat app, Microsoft Teams. The app is built into Office 365 and looks to compete with Slack, Cisco Spark and Unify Circuit.
- October 28, 2016
In UC news, Genband and IBM partner to offer UCC software with cognitive intelligence capabilities, while CafeX offers an omnichannel contact center in Microsoft Dynamics.
- October 25, 2016
The new Equinox software client for the Avaya Aura Platform delivers UC services to mobile devices, desktops and the Chrome web browser.
- September 28, 2016
Cisco and Salesforce have agreed to develop and market Cisco Spark and WebEx for Salesforce's online software for sales and customer service.
- September 28, 2016
In UC news, Prysm adds guest mode to allow outside users into its visual workplace software, while video analytics is seeing growing interest in several verticals.
- September 15, 2016
In UC news, Google is expanding its UC capabilities with a Box partnership and API acquisition, while a survey found mobile app design for wearables is a challenge.
- August 31, 2016
In UC news, the UCaaS market has evolved past the early adopter phase as services mature, while video PaaS is expected to see growth as users look to embed real-time video in apps.
- August 31, 2016
Vidyo plans to offer tools and APIs at no cost to developers building applications with the company's upcoming video PaaS.
- July 11, 2016
Gupshup has partnered with Cisco in building a chatbot app to help Cisco Live attendees get event information in Spark.
- June 27, 2016
RingCentral has integrated its UCaaS products with Google Apps Unlimited, adding features that could appeal to larger companies.
- June 20, 2016
Avaya plans to release in the fourth quarter software that can help contact centers provide better customer service on the web and on mobile devices.
- May 26, 2016
This week in UC news, Samsung has released a mobile UC platform for SMBs to support mobile workers, while Agora.io has launched a cloud-based telemedicine service.
- May 18, 2016
The CPaaS market is expected to boom over the next four years, with more businesses looking for communications capabilities inside the apps their customers use.
- May 12, 2016
With Microsoft's Skype for Business voice posed as a serious option for the enterprise, businesses have to weigh the pros and cons of unplugging their traditional voice systems.
- April 28, 2016
In UC news, RingCentral announces a partnership for SaaS apps integration, while the wearables market is expected to see a surge in shipments for enterprise and industrial use cases.
- April 27, 2016
Apple has said it is developing WebRTC technology, but enterprises won't see any benefits in online communication applications until the vendor installs the code in Safari.
- April 18, 2016
Microsoft has introduced Office 365 tools that monitor employee time and email activity to improve productivity at work.
- March 28, 2016
Analysts dissect Avaya's relationship with its new CPaaS spin-off, the two trends pushing public cloud adoption and how to prepare for an SD-WAN implementation.
- March 15, 2016
Debunking the cloud craze, a panel of IT architects at Enterprise Connect said many of their UC applications are still on premises, or at least hosted in a hybrid structure.
- March 09, 2016
Microsoft introduced at Enterprise Connect a version of the Skype telephony service that connects to a company’s existing phone lines and numbers.
- March 08, 2016
The cloud, APIs and mobility are the major trends coming out of Enterprise Connect. Analysts break down how these trends are impacting the UC and collaboration market.
- March 07, 2016
The Best of Enterprise Connect award finalists reflect the changing nature of unified communications, as cloud-based services become more prominent in the industry.
- March 01, 2016
Numonix has announced a Microsoft Office 365 integration that records voice, video, chat and desktop screen communications via a hybrid cloud environment.
- February 25, 2016
A WebRTC conference at Enterprise Connect will check the health of the browser-based communications technology, as many enterprises are using WebRTC without knowing it.
- February 24, 2016
UC analyst Irwin Lazar previews Enterprise Connect 2016. He highlights the latest cloud advancements, team chat collaboration applications and vendor strategies.
- February 10, 2016
Businesses with at least 50 seats will now get access to Microsoft FastTrack for Office 365. The service was previously available to businesses with at least 150 seats.
- January 20, 2016
Experts believe Microsoft's acquisition of UC Commander, a collection of Event Zero's analytics and reporting tools, will improve Skype for Business for administrators and end users.
- January 07, 2016
ShoreTel announced plans to acquire Corvisa, solidifying its cloud-based contact center offering in a market expected to top $10 billion in 2018.
- November 30, 2015
Unify has updated the pricing of its Circuit team collaboration app to appeal to SMBs, while Genband and SAP partnered to provide real-time collaboration for customer engagement.
- November 09, 2015
More businesses want UC software with third-party embedded apps that range from social media updates to notifications when networks go down.
- October 21, 2015
Telephony services and enterprise mobility drive substantial growth in the UCaaS market, while Yorktel announces the launch of its Univago video suite.
- September 29, 2015
A recent Gartner Magic Quadrant report shows how the UCaaS market is evolving for enterprise mobility, while an IDG study shows the impact of UC tools on productivity.
- September 15, 2015
In UC news this week, IBM acquires StrongLoop to support IBM app development in the enterprise, while NetFortris announces four new UC services.
- September 10, 2015
Microsoft acquired VoloMetrix to mine Office 365 data for better intelligence on employee productivity.
- September 04, 2015
Polycom video conferencing system RealPresence provides better content sharing in Microsoft Skype for Business.
- August 26, 2015
Cisco recently announced a new WebRTC video codec named Thor, which joins the fray of other video codecs competing for compatibility dominance.
- August 20, 2015
ShoreTel launched a single UC client for cloud and on-premises software designed to ease use of both.
- August 10, 2015
In UC blogs, analysts discuss how enterprises approach public cloud security monitoring and the different categories of contact center chat vendors.
- August 05, 2015
ThinkingPhones integrates click-to-call, instant messaging and presence capabilities into Gmail. The collaboration app looks to limit context switch.