- June 26, 2014
Smart Technologies has released its SMART dry erase board and mobile app, SMART kapp, that will allow work to be saved and shared in real-time.
- May 29, 2014
When buying contact center applications, some enterprises will need to focus on basic functionality instead of the bells and whistles.
- May 21, 2014
The Cisco collaboration portfolio has been revamped, with new integrated endpoints and cloud-based meeting spaces.
- May 14, 2014
Cisco has discontinued its WebEx Social platform and its own home-grown social efforts, and announces partnership with Jive for social strategy.
- April 25, 2014
Dropbox introduced new security features and its new collaboration platform, Project Harmony, as Dropbox for Business.
- April 04, 2014
A Jabber vs. Lync session at Interop 2014 weighs the competencies of Microsoft and Cisco UC strategies for enterprise IT professionals.
- February 26, 2014
Flagship Mitel Contact Center offering expanded to include new self-service options for callers, mobile management for call center supervisors.
- February 06, 2014
Niche, enterprise-class collaborative tools are emerging for highly regulated industries and users who don't sit at a desk all day.
- January 16, 2014
Marketing firm Screenpush chooses Glip's conversation platform for integrated team collaboration and communication, eliminating the need for email.
- January 08, 2014
Tim Banting, principal analyst for Current Analysis, weighs in on what collaboration technology trends enterprises can expect in 2014.
- November 07, 2013
Cisco 'Mobility First' vision unveiled, including collaboration software and connectivity services for the mobile workforce.
- October 15, 2013
Siemens Enterprise Communications changed its name to Unify in a rebranding effort emphasizing unified communication technology.
- October 10, 2013
Enterprises need social network software that can integrate with existing UC and business platforms, according to 'Gartner's Magic Quadrant report.
- October 04, 2013
UC and collaboration tools are bolstering call center technology, enabling active customer service strategies. Social media is the next step.
- September 30, 2013
The application layer has become a focal point for IT professionals looking to enable unified communications and collaboration at Interop NYC 2013.
- September 12, 2013
Denton Independent School District selected Cisco Show and Share for expanding student access to 'teacher's class materials for 'flipped learning.'
- August 08, 2013
Cisco has added a video wall option to its telepresence technology, giving enterprises a more immersive telepresence room.
- July 24, 2013
Google drops XMPP and integrates its voice app into Hangouts to unify Google applications for a blended social experience.
- July 17, 2013
Siemens unveils Project Ansible, its real-time collaboration aggregator of business and social apps, voice, video and IM and presence tools.
- June 19, 2013
The CCIE Voice certification has been retired, with CCIE Collaboration taking its place, advancing IT expertise to include real-time UC capabilities.
- May 31, 2013
The Lync/Skype integration will offer greater interoperability for external enterprise communications, without burdening IT.
- April 12, 2013
IBM Notes and Domino Social Edition rolls social tools into the familiar email experience, helping to boost enterprise social adoption.
- March 18, 2013
UC vendors say WebRTC applications and mobility will help enterprise keep up with sophisticated user demands
- March 15, 2013
Yahoo's recent telecommuting ban sparks questions around whether good remote collaboration tools can increase employee productivity.
- January 23, 2013
Logitech releases Cisco accessories to complement Jabber software, as businesses make the transition from hardware to software unified communications.
- January 17, 2013
Mobile collaboration on small interfaces challenges users who are dependent on mobile devices for document collaboration.
- January 09, 2013
Enterprises secure collaboration on public social-networking and file-sharing sites with new authentication and encryption technologies.
- January 07, 2013
Mobility played a large role in the enterprise collaboration tools market in 2012, as vendors offered flexibility and better use cases.
- December 06, 2012
Cisco collaboration sales have dropped by 8% in 2012. Enterprises need a simpler, tightly integrated collaboration and UC offering.
- November 30, 2012
Microsoft Lync doesn't own the UC market yet, but it has enterprise mindshare and the features in place, including Skype, to be the disruptive force.
- November 30, 2012
TechTarget UC survey results show Microsoft Lync's increasing mindshare will shake up the status quo and compete against Cisco for the top vendor title.
- November 14, 2012
Cisco introduces WebEx Social for Higher Education as unified communications and collaboration vendors tailor products for vertical markets.
- October 25, 2012
Enterprises can get more out of corporate social networking by working with vertically focused and functionally specific vendors.
- October 08, 2012
Polycom announces a RealPresence CloudAXIS suite that allows users to video conference across multiple consumer platforms and devices at a price accessible to SMBs.
- September 25, 2012
The new release of the Avaya Notification Solution offers collaboration and communication for crisis management or everyday business continuity scenarios.
- September 19, 2012
IBM updates IBM Connections with internal social analytics capabilities, allowing enterprises to monitor trends in staff communication, collaboration.
- August 16, 2012
Social listening has become as crucial as social collaboration. Collaboration tool MindLink integrates UC with social monitoring capabilities.
- August 08, 2012
Igloo announced multilingual application support in its social software, boosting social collaboration for global enterprises.
- July 12, 2012
Medical video technology is gaining adoption in health care as more organizations use video conferencing and streaming video to improve patient care.
- July 09, 2012
Held back by cautious vendors and deep recession, enterprise telephony isn’t likely to heat up soon. Find out where change will come from.
- July 03, 2012
Mitel announces its UC 360 SMB video conferencing and collaboration appliance, bringing telepresence on a small scale to the SMB market.
- June 28, 2012
Microsoft officially announces Yammer acquisition, an effort to accelerate social strategy and cloud services.
- June 21, 2012
Cisco announced mobility and document sharing updates to Cisco WebEx Social, a rebranded version of its Quad enterprise collaboration platform.
- May 30, 2012
Cisco discontinued development of its Cius tablet for the enterprise; BYOD and poor planning contributed to the failure of Cisco's Cius tablet for the enterprise user.
- April 06, 2012
At Enterprise Connect 2012 experts said IT consumerization can slow adoption of enterprise-grade UC and collaboration tools if enterprises fail to adjust their strategy.
- March 29, 2012
From Enterprise Connect 2012, find out how leading companies developed an enterprise social media strategy.
- March 22, 2012
Social media integration into existing enterprise platforms can boost user adoption; IGLOO offers microblogging application that integrates with enterprise networking tools.
- March 22, 2012
UC collaboration products must offer ease-of-use for IT and end users. With that goal in mind, Mitel updates its UC collaboration suite.
- September 15, 2011
Collaboration pros have three enterprise social software vendor paths, according to Gartner's social software Magic Quadrant -- choosing one requires assessing user need.
- August 11, 2011
The barriers to enterprise social software adoption are more cultural than technical. In this Q&A, Caleb Barlow, IBM director of UC, explains how UC pros can overcome them.
- August 04, 2011
Vendors are evolving the screen-sharing features of their video collaboration products from a one-way, pass-the-ball experience to a multiway model that makes all participants presenters.
- May 12, 2011
The Microsoft/Skype deal is prompting UC pros who were once enterprise Skype skeptics to give the VoIP provider a second look now that an established UC vendor is at the helm.
- December 01, 2010
Web conferencing video tools have traditionally produced pixelated and jerky thumbnails, but vendors are now enabling high-quality and HD video at no additional cost.
- November 11, 2010
Although UC pros welcome integrations between UC tools and enterprise video conferencing products as a way to improve employee productivity, some still hesitate to implement them.
- August 12, 2010
Mobile UC location-based applications that automatically update presence, status and call routing preferences with Wi-Fi, cellular signals and GPS are making mobile UC mindlessly easy and smoothing the path to adoption.
- July 22, 2010
Unified communications (UC) professionals aren't yet sold on the recent push from vendors to use social media plug-ins that embed consumer social networking feeds into UC and collaboration platforms.
- July 19, 2010
Collaboration technology and the education industry's rise as a UC, conferencing and collaboration market will be hot topics at the 2010 Wainhouse Research Collaboration Summit.
- June 03, 2010
Some users hate business collaboration tools. Developing a collaboration strategy ahead of deployment can help enterprises maximize UC investments by matching them to business needs and processes.
- May 13, 2010
Doing your collaboration strategy backwards -- retrofitting a business case to a technology, rather than choosing a tool to answer a business need -- can spell failure and leave collaborative tools gathering dust on a shelf.
- February 04, 2010
Microsoft's UC vice president Gurdeep Singh Pall says the 'natural user interface' will soon make the keyboard and mouse seem archaic.
- November 12, 2009
Enterprise social networking might seem the perfect way to enable greater unified communications (UC) adoption, but not on its own nor without the right strategy.
- October 15, 2009
Presence and instant messaging are just as -- if not more -- critical to mobile unified communications (UC) than Voice over Wi-Fi, regardless of whether an enterprise deploys a dual-mode fixed mobile convergence (FMC) product. FMC can keep roaming ...
- July 30, 2009
When integrating instant messaging into business processes, implementing the right policies and offering comprehensive education on use can be as important as buying the right technology in seeing an instant messaging return on investment.
- May 07, 2009
Some people still believe that unified communications begins and ends with Voice over IP. But instant messaging is just as critical, if not more so. And establishing an instant messaging strategy is essential. Otherwise everyone in an enterprise ...
- December 08, 2008
Presence has evolved from a simple status update to one of unified communications most central technologies.
- October 30, 2008
Unified communications adoption is driven in part by users who demand more flexibility in when, where and how they work. They are using cloud-based consumer tools to transform how they work. IT organizations need to adapt.
- October 13, 2008
Burton Group analyst Mike Gotta says the presence technology offered by unified communications is strong, but enterprises will need something more than a technology that helps employees open up lines of communication. He says social presence, ...
- July 10, 2008
Strict network policing will not solve productivity problems stemming from excessive social media use, and the tactic could backfire. IT managers should embrace social media in the enterprise and create best practice guidelines for employee usage...
- May 22, 2008
ShoreTel has announced a new version of its IP communications platform that introduces tighter integration between media and new IM and presence capabilities, but it also features integration with Microsoft's outdated LCS platform.
- May 01, 2008
Early promoters of converged contact centers claim the efficiencies lead to improved sales and happier customers, but the research results are less clear.
- April 17, 2008
Facebook's ability to build relationships should make it a unified communications tool of choice for forward-thinking businesses.
- April 17, 2008
UC applications are making it easier for SMBs to compete with enterprise organizations. Ohio-based Celina Insurance's UC implementation of IM and collaboration tools has more than made up for its smaller size.
- April 10, 2008
Tapping into consumer communications tools that users already bring into the office can help shape a broader strategy.
- April 01, 2008
Enterprise application vendors are adding presence capabilities to their products to take advantage of unified communications.
- March 18, 2008
Avaya launches Intelligent Presence Server, which solves the problem of fragmented presence within an enterprise.
- March 04, 2008
Google has opened up GrandCentral, a free unified messaging and phone management service, to a limited beta.
- February 18, 2008
Here you'll find the top ten searched-for unified communication terms including communication-enabled business processes, SIP, IM, presence, videoconferencing and more.
- February 11, 2008
In this three-part series, Peter Brockmann, president of the high-tech consulting firm Brockmann & Company, explains why and how Web conferencing can add value to your business.
- February 04, 2008
Instant messaging software can be a great addition to a company's communication strategy, but managers and employees need to be concerned about not only outside attacks, but also their role in maintaining a secure IM environment.
- January 18, 2008
Creating intant messaging (IM) security and usage policies now will reduce risk and put IT administrators ahead of the game when they expand into unified communications.
- October 16, 2007
A hosted VoIP service for SMBs is aiming to unify phone, fax, mobile devices and email communications and offer calling from mobile, home and office phones.
- September 27, 2007
Presence capabilities have helped one university ensure that calls into its help desk reach the person with the right set of skills.
- September 25, 2007
Unified communications (UC) adds a whole new level to the abilities of mass notification systems -- dramatically improving the quality of life for one community and easing the fears of parents of university students.
- September 24, 2007
Microsoft's OCS is set to debut in October. The OCS platform promises to transform the VoIP industry by making VoIP a real application and embedding communications into everything we do.
- July 10, 2007
Installing a new unified messaging system helped one company in its daily struggles with an outdated voicemail system.
- June 21, 2007
Instant messaging is a valuable business tool for some enterprises. For others, it's a security risk. Either way, a recent Burton Group report suggests that all companies should have an IM usage policy, even if they haven't deployed IM yet.
- May 25, 2007
Unified communication case studies at your fingertips. Case studies are the next best thing to being there. Learn how others overcame the expected and the unexpected challenges of a UC deployment in our case studies.
- May 22, 2007
A mobile IM service acquired by a hosted VoIP provider encourages more companies to enhance their business processes.
- May 15, 2007
Microsoft unveils unified communications devices.
- May 02, 2007
Our IM slang dictionary defines the most popular and amusing acronyms and slang used in online chat applications.
- April 12, 2007
Instant messaging faces greater threats as more enterprises begin to utilize it, making it a more appealing target to hackers.
- March 27, 2007
IP communications tools have opened up several possibilities for one North American company, giving it presence awareness and unified messaging.
- March 22, 2007
Hosted VoIP helped one company improve intra-office communications and team spirit.
- March 15, 2007
Cisco today announced plans to buy WebEx, maker of hosted, on-demand collaboration applications.
- February 20, 2007
Unified communications and messaging helped the East Central division of AAA upgrade its aging voicemail system.
- December 21, 2006
Cisco and Citrix teamed up to bring click-to-call to applications.
- September 05, 2006
Instant messaging (IM) has made significant inroads to the enterprise, but using public IM applications may open up security holes in the network
- August 08, 2006
Presence software could move from fledgling to mainstream technology once vendors get on board with federating (making products interoperable). Most are cooperating, but fingers are pointing to Microsoft as the one not playing nice in the sandbox.
- July 31, 2006
Microsoft has teamed with Nortel to take on Cisco. In this guide, you'll find a compilation of SearchVoIP.com's coverage of the Microsoft-Nortel alliance. We cut through the hype and lay out how this merger ultimately impacts enterprise ...
- June 20, 2006
Presence is still lagging when it comes to enterprise deployments. Some blame the lack of federation. A panel of experts at last week's Catalyst Conference touched on the technology and debated where it is and where it should go.