- January 26, 2018
In unified communications news, one industry report issues a bullish outlook, a new group messaging platform has launched and Plantronics expands its headset offerings.
- January 11, 2018
Samsung hopes to heat up the tepid digital whiteboard market, but the new Samsung Flip board will face tough competition from small vendors, as well as Cisco, Google and Microsoft.
- December 29, 2017
With the help of cloud-based technology, video conference vendors can roll out more options for potential buyers, who now face a mounting array of use cases.
- December 22, 2017
Take a look at the top UC news stories that affected the industry in 2017 -- from the growth in the team collaboration market to vendor mergers and acquisitions.
- December 14, 2017
UCaaS provider Dialpad is offering a free cloud telephony service that integrates with G Suite, while a new partner program offers Workplace by Facebook support.
- December 08, 2017
Amazon's enterprise virtual assistant connects Echo devices and voice commands to conference rooms and business applications as the service looks to ease meeting complexities.
- November 10, 2017
In UC news, business partnerships are in question after CenturyLink's merger with Level 3. Meanwhile, RingCentral announces third-quarter revenue.
- November 02, 2017
A voice-powered assistant will soon be available in the Cisco Spark app. Early next year, the company plans to offer the virtual helper to a limited number of customers.
- October 31, 2017
Application integrations are becoming almost mandatory offerings among many cloud-based communications providers, and RingCentral just unveiled a bunch of them.
- October 27, 2017
New Microsoft Teams features, ranging from telephony to advanced meeting tools, are coming down the pipeline, as Microsoft prepares for the migration from Skype for Business Online.
- October 26, 2017
After the BroadSoft acquisition, Cisco UCaaS will have overlapping products that will need sorting and services that could cause conflict with service providers.
- October 13, 2017
In UC news, Arkadin announces integrations with Cisco Spark and WebEx that support cloud-based telephony, while Box unveils machine learning tools to digitize and automate workflows.
- October 10, 2017
Symphony Communication Services says it's ready to compete with Cisco, Microsoft and Slack. Experts point to security as a strength of the Symphony collaboration platform.
- September 29, 2017
Microsoft opting to swap Skype for Business for Teams topped this week's collaboration news. But Facebook, IBM and Zoho also had noteworthy product developments.
- September 29, 2017
Microsoft Ignite yielded a slew of partnership announcements focusing on Skype for Business and Microsoft Teams integrations based on video support and interoperability.
- September 28, 2017
For years, workers have lived in Microsoft's Outlook email as a primary communications tool. But with the emergence of Microsoft Teams, it could replace Outlook.
- September 27, 2017
Microsoft Teams deployment will force enterprises to rethink how they want to restructure their current unified communications strategies. Executive buy-in will be crucial.
- September 26, 2017
Microsoft demonstrated its virtual reality collaboration technology and mixed-reality workflow app, used by Ford, this week at Microsoft Ignite. Cisco invited customers to experiment with Cisco Spark in VR.
- September 25, 2017
Over the next couple of years, Microsoft will gradually replace Skype for Business Online with Teams, which will become the communications client for Office 365.
- September 14, 2017
In UC news this week, 8x8 and Atlassian integrate their team communication tools, while AeroFS and Redbooth merge on collaboration and task management software.
- September 14, 2017
New Slack shared channels and Microsoft Teams' guest access features, introduced this week, provide collaboration tools for workers in different companies.
- September 07, 2017
Atlassian Stride, a new UCaaS product, is expected to eventually replace the Atlassian HipChat team messaging application. The new product is expected to compete with Cisco, Microsoft and Slack.
- August 22, 2017
The Cisco Spark app now includes better content protection and control. Enterprises also have the option of having an on-premises version of the Spark encryption key server.
- August 10, 2017
Analysts discuss how a Mitel-ShoreTel merger fuses two complementary portfolios that could create a stronger competitor against Cisco, Microsoft and Avaya.
- August 04, 2017
In UC news, AVST and Collab9 announce a partnership for FedRAMP-authorized cloud services, while two surveys find corporate email isn't going away anytime soon.
- August 02, 2017
Level 3 has launched Amazon's Chime cloud collaboration tool as a managed service. The move could help Amazon compete with Microsoft and Cisco in the team collaboration market.
- July 20, 2017
Unify's OpenScape Cloud unified communications platform combines OpenScape Voice and Circuit in an attempt to rival UC products from Cisco, Mitel and Microsoft.
- July 14, 2017
Microsoft partnerships highlighted new products and services at its Inspire conference. Several partner companies had a keen focus on improving Skype for Business capabilities.
- June 13, 2017
Analysts discuss IBM strengthening Connections by acquiring an intranet platform, Mitel's IoT and collaboration application, and the growing need for cloud-based security services.
- June 02, 2017
The latest Microsoft Skype messaging features bring needed improvements to the consumer app. But analysts say Skype for Business is unlikely to get the same attention this year.
- May 31, 2017
In UC news, two surveys find that IT pros are facing several collaboration challenges. Plus, Brightcove looks to extend its cloud video platform across the enterprise.
- May 12, 2017
Cisco plans to build MindMeld artificial intelligence services into Spark. The AI maker also develops natural language interfaces for software and devices.
- May 09, 2017
In UC news, BroadSoft launches a PaaS product that aims to accelerate the delivery of cloud services to enterprises. Meanwhile, the Amium app targets external collaboration.
- May 08, 2017
In UC news, Jive is in the midst of being acquired by a private equity firm and is expected to merge with CRM provider Aurea. Plus, UC cloud service provider Fuze gets more money.
- March 29, 2017
A new ShoreTel team collaboration tool supports persistent, virtual chat workspaces for remote and mobile employees, jumping into that market offering flexible ad hoc workspaces.
- March 28, 2017
While hybrid deployments are the reality now, some unified communications vendors might disagree on the future of cloud communications and on-premises systems.
- March 27, 2017
Ahead of Enterprise Connect 2017, RingCentral unveils a slew of updates targeting collaborative communications, including a new user interface and chatbot technology.
- March 23, 2017
A new report suggests enterprises should consider consolidating many of their collaboration capabilities, as communications platforms now offer more bells and whistles.
- March 21, 2017
Slack, Cisco Spark, Microsoft Teams and other team collaboration apps are tweaking traditional UC systems. Plus, Amazon and Google enter the fray as potential players.
- March 21, 2017
The unified communications industry is undergoing changes. Track these latest trends in our comprehensive coverage of Enterprise Connect 2017.
- March 15, 2017
The latest Google Hangouts apps are a competitive team collaboration offering from a vendor with a spotty track record in enterprise technology.
- March 08, 2017
In UC news, West UC and Dolby partner to bring improved voice call quality to audio conferences, while a vendor survey reveals SMB cloud services buying habits.
- February 28, 2017
By the end of the year, Cisco and Ericsson will release technology that lets service providers deliver Spark services over fixed or mobile networks.
- February 24, 2017
In UC news, ShoreTel integrates its Connect platform with Google G Suite, while RingCentral Glip achieves HIPAA compliance for secure team chat in healthcare.
- February 15, 2017
Amazon Web Services has introduced Amazon Chime, a communications-as-a-service product that could become a strong rival to Cisco WebEx and Microsoft Skype for Business.
- February 14, 2017
The new Avaya Zang cloud-based UC services will compete with Cisco Spark and Microsoft Skype for Business. But getting customers may be difficult due to the Avaya bankruptcy.
- February 10, 2017
In UC news, a vendor survey finds organizations are ramping up adoption of UC cloud services, while enterprise mobile apps fail to live up to user expectations for ease of use.
- February 02, 2017
The new Slack Enterprise Grid has the technology basics for business. But winning large enterprise deals will require a better strategy against Microsoft.
- February 01, 2017
Team collaboration applications such as Slack and Unify Circuit can make life easier for enterprises. But for some organizations, the risk might not be worth the reward.
- January 24, 2017
Cisco is bringing the virtual world of its team collaboration app into the physical meeting room with the launch of the Spark Board interactive display screen.
- January 17, 2017
In UC news, collaboration software provider PGi is set to acquire cloud communications provider ReadyTalk; IHS Markit report names BroadSoft as UCaaS platform market share leader.
- January 13, 2017
Here's some advice for a Skype for Business deployment: Plan, plan, plan. Doing your homework upfront and allotting enough network capacity should alleviate headaches later.
- January 12, 2017
In UC news, Microsoft team collaboration tools garner more interest among organizations. Plus, email encryption services see increased demand to mitigate data breaches.
- January 10, 2017
Atlassian is acquiring Trello for $425 million. Trello's work management tools will become a part of Atlassian HipChat and Confluence.
- January 06, 2017
Unified communications industry analysts explore the trends that will affect organizations in 2017. Artificial intelligence, messaging and infrastructure are key areas to watch.
- December 22, 2016
Take a look at the news that affected the unified communications industry in 2016 -- from Microsoft's Skype for Business updates to Mitel's attempt to acquire Polycom.
- December 08, 2016
ALE enters a crowded collaboration market with the release of its cloud-based Rainbow software. The collaboration service is seen as a critical addition to ALE's UC system.
- December 02, 2016
In UC news, Avaya updates its contact-center platform to support midsize companies, while join.me offers real-time collaboration integrations with apps like Slack and HipChat.
- December 01, 2016
SaaS integrations that connect UCaaS platforms with business-critical systems such as Salesforce can dramatically improve the efficiency of existing workflows in the enterprise.
- December 01, 2016
It's time for clouds to get social. SaaS-collaboration integrations can ease multicloud woes in the enterprise and may ultimately boost the bottom line.
- November 23, 2016
Microsoft is expanding beyond desktop video with partnerships that integrate room video conferencing hardware with Skype for Business. Logitech's SmartDock is the first available integration.
- November 21, 2016
In UC news, the UCaaS and hosted IP telephony market is surging, as organizations integrate communication tools. Meanwhile, Fuze introduces a webcasting service.
- November 11, 2016
In UC news, Cisco has announced new hybrid services to its collaboration platform, while BroadSoft has introduced a UCaaS platform for small and large businesses.
- November 04, 2016
Microsoft has unveiled its new team chat app, Microsoft Teams. The app is built into Office 365 and looks to compete with Slack, Cisco Spark and Unify Circuit.
- November 01, 2016
HipChat is offering through its marketplace an add-on for Amazon Alexa integration. The SoftServe voice bot is aimed at software development teams.
- October 28, 2016
In UC news, Genband and IBM partner to offer UCC software with cognitive intelligence capabilities, while CafeX offers an omnichannel contact center in Microsoft Dynamics.
- October 20, 2016
Cisco buys startup Worklife to fold its team-meeting software into Spark. Worklife provides tools for creating and sharing tasks, agendas and meeting notes.
- October 13, 2016
In UC news, Skype for Business enterprise voice trials surge among small and large organizations, while Fuze updates the user interface for its cloud communications platform.
- October 12, 2016
Facebook's enterprise social network, Workplace, lacks integration with popular business applications and protections for corporate data.
- October 04, 2016
Yammer's integration with Office 365 Groups reveals Microsoft's collaboration roadmap, but raises questions for on-premises Office 365 users.
- September 28, 2016
In UC news, Prysm adds guest mode to allow outside users into its visual workplace software, while video analytics is seeing growing interest in several verticals.
- August 25, 2016
Microsoft plans to use startup Genee's online intelligence to automate calendaring tasks in Office 365. Microsoft acquired Genee this week.
- August 18, 2016
Atlassian has responded to customer demand by launching HipChat group video calling. One-to-one video calling in HipChat has doubled annually since the feature's introduction in 2014.
- July 29, 2016
Microsoft Stream, backed by the vendor's marketing power, is expected to draw more enterprises into the business video market.
- July 29, 2016
In UC news, Gartner's UC Magic Quadrant shows a maturing on-premises market; a survey of SMBs -- and their experiences with hosted UC -- provides five key findings.
- July 15, 2016
Cisco collaboration chief Rowan Trollope says Cisco is testing the use of Spark bots to improve the team messaging service. Bots could handle many basic tasks for Spark users.
- July 11, 2016
Gupshup has partnered with Cisco in building a chatbot app to help Cisco Live attendees get event information in Spark.
- July 01, 2016
Cisco and IBM have formed a collaboration partnership that will integrate four products. The partnership could make Cisco a stronger rival to Microsoft Office 365.
- June 27, 2016
RingCentral has integrated its UCaaS products with Google Apps Unlimited, adding features that could appeal to larger companies.
- June 14, 2016
Immersive, visual collaboration platforms connect remote workers with in-office staff and help team members visualize data. But these products come at a cost.
- June 09, 2016
This week in UC news, Unify unveils UC phones that integrate with its main collaboration platform, while BroadSoft acquires Intellinote to bring enterprise messaging to its UC services.
- May 13, 2016
IHS has released its 2016 scorecard for the top UCaaS providers in the North American market, while Cisco and Redbooth unveil an integration with Spark rooms for task management.
- May 10, 2016
Microsoft wins on price, but enterprises that have complex telephone systems will find benefits in Cisco's options for cloud communications.
- May 09, 2016
Microsoft announced several SharePoint updates, including a mobile app for iOS and Android, making the product more modern and compatible with the cloud-based Office 365.
- May 05, 2016
Microsoft released its long-awaited Skype for Business Mac preview. The application, to be rolled out in three phases, will be available publicly later this year.
- April 15, 2016
In UC news, Crestron has announced two services that aim to improve meeting productivity, and a report finds the banking industry has a growing interest in video services.
- April 11, 2016
The Microsoft Connectors feature in Office 365's Groups has been expanded, with more than 50 third-party partnerships, months after the feature's release last November.
- April 08, 2016
In UC news, Zendesk integrates with Office 365 Groups for customer service collaboration. Also, a report on mobility trends reveals that security concerns are effecting adoption.
- March 25, 2016
Cisco will use Synata technology to provide tools for searching encrypted information in the Spark collaboration service.
- March 25, 2016
French telecommunications equipment provider Alcatel-Lucent Enterprise jumps into the UCaaS race by offering its own version of a managed UC service, including file share and team chat.
- March 09, 2016
Avaya announced it had created Zang, a cloud-based company for developers building customized communication applications, at the Enterprise Connect conference.
- March 08, 2016
The cloud, APIs and mobility are the major trends coming out of Enterprise Connect. Analysts break down how these trends are impacting the UC and collaboration market.
- March 08, 2016
At Enterprise Connect, Cisco announced a $150 million fund to invest in developers who build custom apps using the Cisco Spark collaboration service.
- March 07, 2016
Vendors meet in Orlando, Fla., for the annual unified communications-focused Enterprise Connect conference, where cloud-based technology is one of the most discussed topics.
- March 07, 2016
The Best of Enterprise Connect award finalists reflect the changing nature of unified communications, as cloud-based services become more prominent in the industry.
- March 04, 2016
Vendors will exhibit their latest UC tools at Enterprise Connect 2016, from team chat apps to virtual collaboration. Check out some of the announcements coming out of the conference.
- February 24, 2016
UC analyst Irwin Lazar previews Enterprise Connect 2016. He highlights the latest cloud advancements, team chat collaboration applications and vendor strategies.
- February 18, 2016
TechTarget's editorial team reports from Enterprise Connect 2016 on the latest unified communication news, trends and technology.
- February 11, 2016
This week in UC news, InFocus has announced a new platform that focuses on scalable video collaboration, while Kollective has launched its Konnector video broadcasting service.
- January 15, 2016
Sonus WebRTC technology gets updated to WebRTC Services Solution 1.1 to include better security and mobile features for enterprise users, as well as support public cloud deployment.