- June 26, 2020
Slack now lets as many as 20 organizations communicate in a shared channel. But users will have to wait for other enhancements to the external collaboration feature.
- June 19, 2020
Users of Microsoft Teams and consumer Skype can now message and call one another -- with some limitations.
- June 12, 2020
Google is close to replacing Hangouts with the newer messaging service Chat after integrating the product with Gmail.
- June 11, 2020
Slack users were glad to hear the team collaboration vendor was partnering with Amazon to improve audio and video calling.
- June 05, 2020
Users are pushing Cisco to catch up to Zoom on features. The latest example: Webex's lack of support for waiting rooms in scheduled meetings.
- May 15, 2020
Microsoft Teams is finally getting multiwindow support to help with multitasking.
- May 14, 2020
Cisco Webex Teams still does not have all the same video conferencing features as Webex Meetings.
- May 07, 2020
Google Meet is now free to all. But the video conferencing service still lacks essential features for business users.
- April 30, 2020
Zoom clarified its tally of 300 million participants counts users multiple times in some cases. The company also fixed a blog post that wrongly referred to participants as 'users.'
- April 30, 2020
Users must sometimes toggle between Microsoft Teams and Outlook to get work done because of features missing from the calendar in Teams.
- April 23, 2020
The inability to log in to multiple accounts on desktop in Microsoft Teams is increasingly annoying users. The vendor has not said when the feature will launch.
- March 19, 2020
Slack introduced several features that make its app look more like Microsoft Teams, which now has 44 million daily active users.
- March 18, 2020
Users working from home due to the coronavirus outbreak are complaining that Microsoft Teams can't display more than four video feeds simultaneously.
- March 16, 2020
A Microsoft Teams outage on Monday disrupted the workday of many users working from home around the world in efforts to avoid spreading the new coronavirus to co-workers.
- March 13, 2020
A spike in remote work due to the new coronavirus is testing the scalability of collaboration services like Zoom and Cisco Webex. Even small service disruptions could significantly impede productivity.
- February 28, 2020
Cisco, RingCentral and Fuze this month released or improved Microsoft Teams integrations.
- February 21, 2020
A request from users for an Outlook tab in Microsoft Teams has been 'under review' since early 2018.
- February 19, 2020
After waiting for Microsoft Teams private channels to launch for years, customers are now grappling with the limitations of the new feature.
- February 13, 2020
Cisco is attempting to improve security for external collaboration in Webex Teams with a new feature for IT admins.
- February 03, 2020
Microsoft Teams users took to Twitter to express frustration and sarcasm over a two-hour outage caused by an expired authentication certificate.
- January 29, 2020
A new transcription service from Cisco will help users take notes during Webex meetings.
- January 24, 2020
Microsoft is a long way from convincing businesses with first-line workforces to buy the collaboration app Microsoft Teams, analysts said.
- January 15, 2020
Integration between Microsoft Teams and consumer Skype is now scheduled to launch sometime in the first quarter. Previously, the vendor said it would go live this month.
- January 10, 2020
Microsoft Teams is getting a smartphone walkie-talkie app. The feature is expected to launch in private preview by mid-2020.
- December 23, 2019
It's a battle that's been playing out for years: Office 365 vs. G Suite. In 2020, Google will enhance its UC offerings as it continues to chase Microsoft.
- December 19, 2019
The upcoming integration between Microsoft Teams and consumer Skype will let users of each app message and call one another.
- December 12, 2019
The release of Microsoft Teams for Linux is welcome news to software engineers, who have been pressuring Microsoft to support the open source operating system for years.
- December 12, 2019
Microsoft has eschewed investments in Skype server in the hopes of convincing more customers to adopt cloud-based Microsoft Teams.
- December 06, 2019
The latest enhancements to Zoom Chat come as the video conferencing vendor pushes more aggressively into the cloud calling market.
- November 20, 2019
Microsoft Teams has pulled well ahead of Slack with 20 million daily active users. Adoption of Teams will likely continue among the 200 million workers using Office 365.
- November 13, 2019
Slack services partners will help the vendor's largest customers build integrations, train employees and develop migration strategies.
- November 07, 2019
Cisco has brought the full feature set of Webex Meetings into Webex Teams. The vendor is also releasing new collaboration devices, including a desk monitor.
- November 06, 2019
After the vendor unexpectedly delayed their launch in September, Microsoft Teams private channels are now rolling out to all customers.
- October 23, 2019
Developers are getting new tools for building Slack integrations that are easy to access and use.
- October 09, 2019
Facebook will soon integrate Workplace by FB with its Portal video calling devices.
- September 26, 2019
Businesses now have the option of purchasing a bundle of Cisco security products to prevent data loss and block viruses while using the messaging app Webex Teams.
- September 20, 2019
Cisco has integrated UC-One SaaS with the cloud messaging engine of Webex Teams. The vendor has also brought Webex Calling to its cloud contact center offering.
- September 18, 2019
Microsoft Teams users will have to wait a bit longer for access to private channels. The vendor now says the long-awaited feature won't launch for all customers until early November.
- September 11, 2019
Users will be able to join Fuze meetings by clicking on the phone icon in Slack. It is Slack's latest integration with a voice and video meetings provider.
- September 05, 2019
Slack issued $8.2 million in credits after failing to keep its team messaging app online as often as promised. The vendor changed its cloud SLA to avoid big payouts in the future.
- September 03, 2019
Slack and Zoom may eventually bundle their products to provide discounts to customers considering or already using all-in-one suites such as Office 365, analysts predict.
- August 29, 2019
Google won't force businesses to use Hangouts Chat until June 2020 at the earliest. The delay comes after many customers complained the previous timeline was too hasty.
- August 15, 2019
A report by the security software vendor Okta found that many businesses subscribed to Office 365 also use Slack and Zoom, despite having access to Microsoft Teams.
- August 09, 2019
Slack released a roadmap for giving IT administrators more data security controls. Almost all of the new features will be available only to Enterprise Grid customers.
- August 02, 2019
The newest Bluescape app enables users to give presentations by launching a session from the app onto a larger touchscreen. The app is available for both Android and iOS.
- July 31, 2019
Microsoft says it will stop offering Skype for Business Online starting July 31, 2021, making Teams the go-to Office 365 application for online calling and collaboration.
- July 23, 2019
Facebook will boost monthly fees for Workplace by Facebook but offer a discount to so-called front-line workers, such as baristas, warehouse workers and hospital staff.
- July 18, 2019
Slack has reset passwords for 1% of users after uncovering new information regarding a 2015 hack of its systems.
- July 18, 2019
Private channels are scheduled to launch in Microsoft Teams this fall. The feature is the most demanded by far on the Teams user feedback website.
- July 16, 2019
Around 10% of Microsoft's base of Office 365 commercial subscribers have begun regularly using Microsoft Teams, leaving the app with more users than Slack.
- July 10, 2019
The move to integrate Microsoft Teams and consumer Skype follows three years of sustained user demand for the feature.
- July 03, 2019
Microsoft plans to auto-install the Teams desktop app on Windows devices linked to existing Office ProPlus accounts, an escalation of its push for Teams adoption among Office 365 users.
- July 02, 2019
The Slack outage on Friday was the app's fifth significant connectivity incident of 2019. The company is so far declining to go into detail on its cause.
- June 21, 2019
Following Slack's public debut, analysts say the company needs to boost enterprise sales and retool third-party integrations to attract users who aren't as tech-savvy.
- June 14, 2019
Cisco's People Insights is coming to Webex Teams and Jabber this summer. The vendor's embrace of the product comes as the tech industry is under fire over data privacy.
- June 12, 2019
Cisco is embedding BroadSoft-powered Webex calling into Webex Teams and will let businesses connect on-premises PBXs to the app.
- June 11, 2019
Cisco has redesigned the Cisco Jabber client to "look and feel like" Webex Teams, the latest step in the company's push to bring together its on-premises and cloud-based UC apps.
- June 07, 2019
Google has released a tool for tracking adoption of G Suite Enterprise. The program also gives businesses insight into use of Microsoft apps.
- May 30, 2019
Avaya is giving partners the ability to deliver cloud UC through containers running on the Google Cloud, a cheaper and simpler deployment model.
- May 23, 2019
Users can now schedule Microsoft Teams meetings through the Outlook mobile app. The feature is advancement toward parity between Teams and Skype for Business.
- May 09, 2019
Microsoft Teams PowerShell now gives IT administrators the ability to restrict communications between employees, a significant expansion of the app's tools for regulatory compliance.
- May 08, 2019
A planned overhaul of the Workplace by Facebook user interface will streamline notifications and prioritize groups and chats.
- May 03, 2019
Businesses face a July 1 deadline for updating the firmware and permissions of cloud Skype phones.
- May 02, 2019
Users want more Slack security and compliance controls in the Standard and Plus subscription tiers.
- May 01, 2019
Unify Square will add support for Slack, Zoom and Workplace by Facebook to its IT management software. The vendor previously worked exclusively with Microsoft apps.
- March 22, 2019
Unified communications is not just about the technology; it's about the people, too. IT leaders at Enterprise Connect share their tips on how to support end-user adoption.
- March 22, 2019
Lifesize's latest Icon video conferencing systems are designed to meet the challenges presented by smaller, ad hoc meeting spaces, like the huddle room.
- March 21, 2019
Microsoft bows to customer demand to keep on-premises Skype for Business for calling and messaging, while using Teams only for cloud meetings.
- March 12, 2019
Follow our Enterprise Connect conference guide to get the latest scoop and expert analysis on unified communications industry trends, vendor announcements and product news.
- November 30, 2018
In UC news, Tango Networks acquires Simetric Telecom to expand mobile telephony, Speechmatics and Clique partner for transcription service and Jabra intros wireless enterprise earbuds.
- November 16, 2018
RingCentral introduced a new customer engagement platform, mobile app and AI voice analytics. Learn how the new offerings improve the user experience.
- November 15, 2018
Cisco is looking to streamline its portfolio of UC apps, starting with the merger of BroadSoft UC-One and Webex Teams in the Cisco Webex cloud.
- November 07, 2018
Microsoft announced upgrades to the Skype Meetings App to ease installation and setup. The vendor plans to eliminate the Mac version of the product in favor of the desktop app.
- October 22, 2018
In UC news, NEC Display introduces new meeting room hardware, MTD uses NewVoiceMedia to improve its contact center, and Fuze announces new mobile upgrades and analytics tools.
- October 11, 2018
In UC news, BlueJeans launches a UC audio offering with Dolby Voice, Talkdesk gets $100 million toward CCaaS, and Silver Peak's SD-WAN platform earns a VoIP performance certification.
- September 28, 2018
In UC news, Slack acquires AI-powered email platform Astro, while CounterPath launches a team collaboration platform for SMBs.
- September 28, 2018
Unify Square and AudioCodes introduce call quality monitoring for Microsoft Teams, while Crestron and Yealink launch audio and video devices for Teams meetings.
- August 01, 2018
This month, the 135 million Cisco Webex app users will get access to a refreshed UI, as the vendor is ramping up to support more advanced video use cases, such as augmented reality.
- July 27, 2018
Slack, which is facing more aggressive competition from Microsoft, bought Atlassian HipChat and Stride. The Atlassian-Slack deal marks the start of a strategic partnership.
- July 13, 2018
The new Microsoft Teams free version takes advantage of Microsoft's online Office suite to lure customers that might be considering competing products from Cisco and Slack.
- June 29, 2018
Slack outages are becoming frequent enough to make some analysts wonder whether companies would trust the collaboration startup for business-critical communications.
- June 13, 2018
Interoperability with Skype for Business and video conferencing systems from Cisco and Polycom should help Google Hangouts Meet gain more traction among enterprise buyers.
- May 22, 2018
Slack has designed a shortcut to convert Slack messages into content within business tools like Zendesk and Jira. The company said more than 90% of paid teams are using Slack app integrations.
- May 10, 2018
Microsoft is giving businesses new tools for building custom integrations within the Microsoft Teams app. The vendor is also enhancing native ties between Teams and Office 365.
- May 09, 2018
More than 8 million people use Slack every day, and 3 million people are paid subscribers. The startup now has paid Slack users in two-thirds of the Fortune 100.
- May 02, 2018
Facebook added dozens of business tools to a newly created app directory in its platform for businesses. The Workplace by Facebook integrations should broaden the product's appeal.
- April 26, 2018
The integration of Cisco Spark to Webex Teams is similar to Microsoft's move to compete against Slack team collaboration and Zoom meeting services, according to analysts.
- April 18, 2018
Cisco plans to combine Spark and Webex to provide a single platform for team collaboration and web conferencing. Cisco Webex Teams and Webex Meetings will rely on the same cloud infrastructure and user interface for online meetings.
- April 12, 2018
More than 150 large companies are already using Slack Enterprise Grid. The vendor views scalability and security as key to winning more customers for its premium product.
- April 11, 2018
Microsoft has tightened interoperability between Skype for Business and Teams. So far, the vendor has largely kept pace with its Microsoft Teams roadmap for 2018.
- April 05, 2018
Microsoft has made progress, as it moves Skype for Business features into Microsoft Teams. But more capabilities, especially enterprise voice features, are needed.
- March 27, 2018
Team collaboration app Atlassian Stride announced 20 new third-party integrations. The vendor is urging HipChat users to switch to Stride, as it concludes an early access program.
- March 23, 2018
Facing growing pressure from Microsoft and Cisco, Slack is expected to remain competitive in the team communication apps market because of its loyal customers and strong reputation.
- March 15, 2018
Amazon Web Services is switching Amazon Chime pricing to a usage model to lure businesses away from rivals Slack, Microsoft Teams and Cisco Spark. The new pricing starts in April.
- March 14, 2018
Artificial intelligence in speech recognition is transforming the technology, but are enterprises ready to employ these new tools within their operations?
- March 14, 2018
The new Avaya Mobile Experience helps contact centers manage incoming calls from mobile phones. Analysts said the latest service could help reduce costs.
- March 14, 2018
Many companies are pursuing a team collaboration software strategy to consolidate messaging on one platform to streamline IT and end user communications.
- March 13, 2018
Cisco plans to use the BroadSoft cloud PBX to open Spark to the public telephone network. The PBX came with the Cisco-BroadSoft acquisition completed last month.
- March 13, 2018
Team collaboration tools like Slack and Microsoft Teams can be deployed in different ways. The options include focus on end-user choices or greater IT and executive control.
- March 12, 2018
The latest Microsoft Teams features include foreign language translation of messages, recording of meetings and integration with the Cortana voice assistant.