Collaboration Applications for Unified Communications
- May 21, 2020
In the future, businesses may invest less in traditional telephony and look to buy audio and video services from the same vendor.
- January 31, 2020
The number of Office 365 customers also using G Suite has risen in recent years, according to a report by single sign-on vendor Okta.
- October 24, 2019
Google has hired Javier Soltero, a former corporate vice president in charge of Outlook, Office and Cortana at Microsoft, to run G Suite.
- July 19, 2019
8x8 Inc. acquired Wavecell, which enables it to expand its presence globally and offer new services such as Wavecell's omnichannel CPaaS capabilities.
- June 13, 2019
Boasting the same capabilities and features as its preceding on-premises software, Intel Unite Cloud Service enables users to deploy Intel Unite software from the cloud.
- April 26, 2019
Slack revenue reached $400 million in fiscal 2019, with 575 large businesses contributing 40% of the total. The startup will begin selling stock publicly later this year.
- April 25, 2019
Slack Workflow Builder gives users templates for creating automated messages and forms in Slack. The product launched in beta this week.
- April 25, 2019
The new Slack-Zoom partnership will focus on advancing Zoom calling and meetings in Slack, potentially making the collaboration app a stronger rival to Cisco and Microsoft.
- April 24, 2019
A new Slack integration will give users the ability to receive and reply to Slack chats through email, which remains a cornerstone of enterprise communications.
- April 11, 2019
Google released an enterprise phone system and plans to add new IT controls to G Suite for business in an effort to attract larger companies.
- April 03, 2019
Amazon Alexa for Business now provides companies with templates for programming custom voice commands.
- March 27, 2019
Cisco's collaboration unit has declined to provide statistics on the use of Webex Teams, even as rivals Slack and Microsoft Teams have attempted to demonstrate momentum for their apps.
- March 15, 2019
The Enterprise Connect 2019 expo floor will feature more than 140 vendors with their latest offerings in the UC space, including team collaboration tools and digital whiteboard technology.
- March 08, 2019
Cisco Webex will support wireless screen sharing outside of online meetings beginning next month, a feature sought after by customers.
- March 06, 2019
Microsoft plans to eliminate the Skype Meetings App for Mac next month, despite complaints from users that the move will make it harder to join meetings as a guest.
- February 28, 2019
The LogMeIn products Jive and GoToMeeting will be combined under a new brand, an integration that analysts say is necessary for the vendor to remain competitive.
- February 19, 2019
Many users of the Microsoft Teams app were unable to connect to the service through the web and desktop clients for several hours Monday.
- February 13, 2019
A new framework for building third-party apps for Slack could help developers design simpler, more interactive Slack integrations.
- January 30, 2019
The number of daily active Slack users surpassed 10 million this month. More than 85,000 organizations now pay to use the messaging app.
- January 24, 2019
In launching a Slack integration this week, Avaya signaled that it would open its ecosystem to the collaboration apps of other vendors.
- January 17, 2019
Yealink and Crestron have received certification for their Microsoft Teams phones. Microsoft is expected to greenlight devices from Polycom and AudioCodes in the near future.
- January 11, 2019
Google continues to invest heavily in G Suite for business, adding new features, but the collaboration platform struggles to keep pace with Microsoft Office 365.
- January 08, 2019
New Webex Teams integrations with Microsoft's OneDrive and SharePoint are the latest in a series that link the Cisco collaboration suite with Office 365 productivity tools.
- January 03, 2019
Jonathan Rosenberg is now CTO and head of AI for the cloud contact center vendor Five9. Rosenberg was previously a top executive in Cisco's collaboration division.
- December 20, 2018
Tom Puorro left the Cisco collaboration group this week to become an executive vice president at Plantronics. He is the latest in a series of top executives to leave the unit in recent months.
- December 06, 2018
Microsoft will complete its Microsoft Teams calling roadmap in the coming weeks, with the release of four advanced call controls targeted at enterprise users.
- December 04, 2018
Cisco is bringing Webex Teams messaging, file sharing, presence and search features to the Jabber client as part of a broader effort to streamline its UC apps.
- November 28, 2018
Microsoft has released a set of APIs for automating the creation and archiving of teams within the Microsoft Teams app.
- November 16, 2018
RingCentral introduced a new customer engagement platform, mobile app and AI voice analytics. Learn how the new offerings improve the user experience.
- November 07, 2018
Microsoft announced upgrades to the Skype Meetings App to ease installation and setup. The vendor plans to eliminate the Mac version of the product in favor of the desktop app.
- November 02, 2018
Amazon's AI voice assistant platform for enterprises, Alexa for Business, is now compatible with third-party devices from vendors including Polycom.
- October 26, 2018
The Skype for Business 2019 server includes several new hybrid cloud features and simplifies the migration path from the on-premises product to cloud-based Microsoft Teams.
- October 19, 2018
8x8 has added a team messaging app to its cloud-based unified communications and contact center suites, joining a growing list of vendors in a market kick-started by Slack.
- October 12, 2018
Businesses can now use the Workplace by Facebook app to instant message and video conference with partners and customers.
- October 05, 2018
The Symphony messaging app now has native data loss prevention and integrates with Microsoft Office. The startup is looking to expand beyond its base in the financial sector.
- October 04, 2018
Businesses can now use third-party endpoints for Microsoft Teams video conferencing through cloud services from BlueJeans, Pexip and Polycom.
- September 28, 2018
Despite sharing many of the same customers, Microsoft and Cisco are unlikely to cooperate on interoperability between the latter's collaboration apps and Microsoft's Office 365.
- September 26, 2018
Microsoft will soon block new small-business sign-ups for cloud Skype for Business, as the vendor is getting more aggressive in its campaign to transition customers to Microsoft Teams.
- September 25, 2018
Microsoft is working on a hybrid Skype for Business that would provide a stepping stone toward using the IP communications software on the Microsoft Azure cloud.
- September 24, 2018
Microsoft is adding secure messaging tools for healthcare workers and a schedule management system to the Microsoft Teams app, which is now used by 329,000 organizations worldwide.
- September 20, 2018
Cisco Webex Edge could help large companies reduce PSTN costs, while also improving audio and video connectivity through Webex.
- September 12, 2018
In a bid to close deals with more large organizations, Slack will soon give customers greater control over the encryption of their data with a new enterprise key management feature.
- August 22, 2018
Cisco has revamped the Cisco DevNet page for Webex Meetings. The development of additional Webex integrations should make the platform more attractive to businesses.
- August 15, 2018
Microsoft has released a semi-annual Skype for Business update for on-premises users that includes several bug fixes and feature enhancements for the platform's Mac client.
- August 14, 2018
SAP Concur has created a Slack bot for booking travel and reporting expenses, as Slack doubles down on an approach to team collaboration centered on third-party integrations.
- August 03, 2018
Cisco and Google have committed to creating seamless integrations between Webex and the productivity apps in G Suite, which should help both vendors compete against Microsoft.
- July 27, 2018
Skype for Business 2019, released in preview this week, will extend support for on-premises unified communications deployments through at least 2023.
- July 19, 2018
Slack's acquisition of Missions will help users without coding knowledge take full advantage of its platform by making it easier to build custom Slack integrations and workflows.
- July 13, 2018
Organizations are deploying the Workplace by Facebook app to build community among large and geographically diverse workforces. In that sense, the platform is more like an intranet than a team collaboration platform.
- June 29, 2018
Slack outages are becoming frequent enough to make some analysts wonder whether companies would trust the collaboration startup for business-critical communications.
- June 15, 2018
Microsoft is giving businesses with on-premises Exchange servers a new tool for Microsoft Teams e-discovery, as the vendor seeks to help large enterprises transition to the cloud.
- June 13, 2018
Interoperability with Skype for Business and video conferencing systems from Cisco and Polycom should help Google Hangouts Meet gain more traction among enterprise buyers.
- June 08, 2018
Microsoft has been quickly building out the capabilities of the Microsoft Teams mobile app, but businesses could find it clunky to use in conjunction with Skype for Business.
- June 07, 2018
Avaya has refreshed Avaya Equinox with online team collaboration and has integrated the software into IP Office. The changes are part of Avaya's strategy to attract more SMBs.
- April 18, 2018
Cisco plans to combine Spark and Webex to provide a single platform for team collaboration and web conferencing. Cisco Webex Teams and Webex Meetings will rely on the same cloud infrastructure and user interface for online meetings.
- April 13, 2018
The decentralized data storage method of blockchain could make enterprise group messaging more secure. Cisco is among the vendors investigating the promise of blockchain messaging.
- April 04, 2018
The latest version of the Cisco Jabber client supports multiline calling and includes developer tools for building bots. The upgrades demonstrate the vendor's continued commitment to its on-premises UC product.
- March 15, 2018
Amazon Web Services is switching Amazon Chime pricing to a usage model to lure businesses away from rivals Slack, Microsoft Teams and Cisco Spark. The new pricing starts in April.
- March 09, 2018
RingCentral has expanded its cloud portfolio with the release of RingCentral Meetings, a stand-alone web conferencing platform. Other recent product upgrades should make it a stronger player in the contact center market.
- March 02, 2018
Google is continuing to aggressively target the enterprise market with its release of Hangouts Chat. The team collaboration app will compete with Slack, Microsoft Teams and Cisco Spark.
- March 01, 2018
Avaya Zang has upgraded its CPaaS platform with new workflow and IoT tools. The vendor is also making it easier to integrate Zang apps with Avaya UC hardware.
- February 16, 2018
Messaging apps are great for team collaboration, but bridging the gap between internal and external communication remains a hurdle. That's why vendors are developing tools to improve email collaboration.
- February 08, 2018
Avaya has created an AI voice assistant application for desk phones. AI voice assistant platforms could make mundane tasks easier for office workers.
- January 31, 2018
Smartphone push-to-talk apps are a viable option for enterprises because of the improved reliability of 4G and LTE networks. Their automation and integration tools could be key to future growth.
- September 28, 2017
For years, workers have lived in Microsoft's Outlook email as a primary communications tool. But with the emergence of Microsoft Teams, it could replace Outlook.
- May 31, 2017
In UC news, two surveys find that IT pros are facing several collaboration challenges. Plus, Brightcove looks to extend its cloud video platform across the enterprise.
- May 26, 2017
In UC news this week, Genband and Sonus are set to merge; Polycom and Zoom combine forces; and Genesys updates its contact-center platform with artificial intelligence tools.
- May 09, 2017
In UC news, BroadSoft launches a PaaS product that aims to accelerate the delivery of cloud services to enterprises. Meanwhile, the Amium app targets external collaboration.
- March 29, 2017
A new ShoreTel team collaboration tool supports persistent, virtual chat workspaces for remote and mobile employees, jumping into that market offering flexible ad hoc workspaces.
- March 27, 2017
Ahead of Enterprise Connect 2017, RingCentral unveils a slew of updates targeting collaborative communications, including a new user interface and chatbot technology.