- May 07, 2021
Business use of video conferencing during the pandemic caused a spike in UCaaS market growth in 2020. Analysts predict growth to continue at 20% as people return to work.
- May 05, 2021
The latest Microsoft Teams for Education features will hone student reading skills, let teachers set up assignment groups and centralize student calendars
- April 28, 2021
8x8 said offering its Work apps through browsers helps companies prepare for the hybrid workplace by allowing workers to use the devices at hand to collaborate.
- April 27, 2021
Zoom's Immersive Mode places as many as 25 meeting participants in the same virtual location. The feature reflects the direction of video conferencing platforms.
- April 22, 2021
Researchers say breaks between meetings and team-building activities that give employees a sense of belonging help combat fatigue in the hybrid workplace.
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- April 20, 2021
RingCentral has introduced overlay and video background features to its video-conferencing product. Soon, the company will add breakout rooms, a highly requested feature.
- April 20, 2021
Zoom will invest $100 million in third-party developers to augment its app store. The company hopes new apps can differentiate it in the market, experts said.
- April 13, 2021
Analysts expect Microsoft to integrate Nuance voice technology with a wide range of Microsoft products, including Teams and Dynamics 365.
- April 09, 2021
Microsoft has yet to add to Teams Rooms on Android critical features available on the Windows version. Missing features include the ability to join Zoom or Webex meetings.
- April 07, 2021
Zoom's integration with Amazon's Echo Show 10 means more people will turn to the consumer device for business video conferencing while working from home.
- April 02, 2021
Cisco said the switch to the hybrid workplace could create a divide between in-office and remote workers. New Webex features could help counter the problem.
- April 01, 2021
Zoom said it will continue supporting companies that bought RingCentral's Zoom-equipped Meetings app before Feb. 1. The companies are embroiled in a contract dispute.
- March 31, 2021
Cisco says the 'always-on' nature of remote work exhausts workers. It believes information from the revamped People Insights feature in Webex will help.
- March 26, 2021
Customer backlash over a new messaging feature forced Slack to take it down only hours after launch. The capability opened up the possibility of harassment on the platform.
- March 25, 2021
Desktop Teams users will be able to quote previous messages in their responses instead of responding chronologically. Rivals like Slack have had a similar feature for years.
- March 25, 2021
Developers will pay by the minute to use a nonbranded version of Zoom. The new licensing could help Zoom boost the slowdown in customer subscription growth as the pandemic wanes.
- March 25, 2021
The Teams live transcription feature bolsters collaboration and lets workers quickly catch up on meetings they've missed. Microsoft includes the capability with a 365 subscription.
- March 19, 2021
A federal court has ruled that RingCentral can continue selling its Zoom-powered video conferencing product RingCentral Meetings. Zoom sued RingCentral for breach of contract.
- March 17, 2021
Over the coming months, Fuze will roll out a one-click feature that lets customers connect to Cisco Webex, Microsoft Teams, Zoom and other video conferencing services.
- March 12, 2021
Businesses have deployed digital whiteboard applications during the pandemic to let remote employees brainstorm ideas and share diagrams and notes online.
- March 11, 2021
As the accuracy of AI in transcription tools improves, experts expect people will skip some meetings and rely on collaboration apps to transcribe and summarize the sessions.
- March 05, 2021
The latest Teams version lets webinar hosts register people and send notifications. Microsoft has also increased the number of view-only webinar participants to 20,000.
- March 04, 2021
Microsoft Mesh lets people meet with colleagues as avatars in a virtual meeting place. Participants can work together on 3D models and interact through gestures.
- March 02, 2021
Microsoft's Teams Connect lets companies message and share files with partners and customers through the collaboration app. Teams users have wanted the feature for a while.
- February 26, 2021
RingCentral makes it possible for customers to make calls from Salesforce, Lifesize appoints a new CEO and Fuze receives a patent for a connectivity problem detector.
- February 25, 2021
Unified communications vendor Mitel will release an app called MitelOne that consolidates its voice, messaging and video offerings into a single interface.
- February 22, 2021
Cisco has added features from its cloud-based Webex Meetings platform to the video conferencing hardware Webex Rooms. The capabilities include access to digital whiteboards.
- February 19, 2021
Cisco plans to use IMImobile's messaging and voice APIs to bolster its cloud contact center offering. The executive team of the U.K.-based company has joined Cisco.
- February 19, 2021
Google has changed G Suite for Education into Workspace for Education, adding features to its Classroom and Meet apps to help educators with classroom management.
- February 12, 2021
Reddit will expand into international markets after raising $250 million. It also announced plans to double its staff size and invest in video and advertising.
- February 05, 2021
Viva will offer Microsoft customers an employee experience platform that uses analytics and an intranet service to boost employee engagement and productivity.
- January 27, 2021
Verizon has resolved an issue in its fiber optic network that led to a major outage Tuesday. The outage affected tens of thousands of customers on the East Coast.
- January 27, 2021
Starting in mid-2021, Microsoft and SAP plan to integrate Teams into the latter's business application portfolio. The move is seen as a response to rival Salesforce.
- January 22, 2021
An AWS Transit Gateway failure led to Slack being down for nearly five hours earlier this month. The companies said they made changes to prevent such outages in the future.
- January 14, 2021
Big tech companies' enforcement of acceptable use policies following Capitol riots is questioned, as some say First Amendment rights to free speech should extend to social networks.
- January 08, 2021
Microsoft won't prioritize a feature that would let Teams users move channels between groups, despite tens of thousands of requests. Users have asked for the capability since 2016.
- January 07, 2021
Twitter has permanently suspended President Trump's account. Facebook has banned the president until the end of his term and possibly beyond.
- January 06, 2021
Dell introduced three video conferencing monitors with Microsoft Teams integration this week, as part of its emphasis on a hybrid work model. It also announced new laptops.
- January 05, 2021
Slack's messaging service is back up following a global outage that forced many customers to return to email for communications. Slack had not determined the cause.
- December 30, 2020
In 2021, Jabra, Logitech and Poly could sell AI-powered headsets and webcams at prices more affordable to companies supporting employees working from home.
- December 28, 2020
The pandemic forced virtual care's hand in 2020, but healthcare systems and patients have found that the benefits of telehealth outweigh the drawbacks.
- December 24, 2020
California-based startup DeepAffects uses AI speech analytics to collect data on voice and video calls. The information helps customers measure the productivity of meetings.
- December 22, 2020
The Justice Department has accused a China-based Zoom executive of sending Chinese dissidents' personal information to the government. Zoom has fired exec Xinjiang Jin.
- December 18, 2020
RingCentral Glip Pro+ is a rebranding of the messaging app Glip. The new standalone version combines Glip messaging and RingCentral Video.
- December 16, 2020
Video conferencing company 8x8 selects former RingCentral COO Dave Sipes to replace outgoing CEO Vik Verma. Analysts expect Sipes to significantly improve 8x8 business operations.
- December 11, 2020
Webex will soon provide calling, messaging and video in one user interface, live translation for multiple languages, and the ability to send emojis through hand gestures.
- December 09, 2020
Cisco plans to acquire IMImobile for $730 million to improve Cisco's contact center offering through the U.K. company's messaging and voice APIs.
- December 04, 2020
Microsoft has started rolling out a redesigned calling interface in Teams that lets customers access voicemail, contacts and more from a single screen.
- December 03, 2020
Salesforce's $27.7 billion acquisition of Slack could make the company a stronger competitor against the Microsoft 365 office productivity suite that includes Slack rival Teams.
- November 24, 2020
Meeting organizers on Microsoft Teams, Cisco Webex and Zoom want a virtual timer that limits how long participants speak and take breaks during video conferences.
- November 20, 2020
Microsoft's holiday-inspired free video conferencing lets people with a personal Teams account invite up to 300 participants, who do not need Teams accounts to join.
- November 19, 2020
Cisco has patched three vulnerabilities that allowed malicious actors to enter meetings and waiting rooms as 'ghosts' and stay on -- even after being removed.
- November 17, 2020
Google will soon provide controls for turning off Workspace app features like smart compose, smart reply and tabbed inbox in Gmail to allow for more user privacy.
- November 10, 2020
Zoom has agreed to implement a comprehensive program for user security and abide by a government-imposed prohibition against privacy misrepresentations.
- October 30, 2020
Zoom plans to roll out new features in Zoom Phone over the next several months. The enhancements include better messaging and spam-blocking technology.
- October 30, 2020
Cisco announced the coming of Webex Legislate, a dashboard that lets legislators confer in breakout rooms, vote on legislation, tally the votes and review who voted for what.
- October 22, 2020
A high-volume SMS API will let RingCentral users send thousands of messages at a time, a move that should help customers with sales and marketing promotions.
- October 15, 2020
Zoom plans to introduce by the end of the year nearly three dozen third-party extensions to its video conferencing platform. Zoom will offer the apps in its marketplace.
- October 09, 2020
Slack plans to launch the new messaging feature next year. New capabilities set for this year include audio and video messaging and verification of participants in shared channels.
- October 08, 2020
The new Google Workspace will let people use Meet or Chat to collaborate on projects while working in the office suite's other products, including Docs, Sheets or Slides.
- October 02, 2020
This guide gathers breaking news and expert insights from one of the largest conferences focused on the enterprise communications and collaboration market.
- September 30, 2020
G Suite Enterprise for Education will soon allow teachers to track who is in class and who is absent with an attendance report on its video conferencing app Google Meet.
- September 25, 2020
Zoom has added accessibility features that will let users with hearing loss rearrange windows to see a sign language interpreter better while viewing presentations.
- September 24, 2020
The long-awaited breakout rooms for Microsoft Teams were introduced at Ignite, along with support for more meeting participants and better ways to conduct presentations.
- September 18, 2020
Google partners with Lenovo in developing video conferencing hardware for the Google Meet service. The Series One device uses Google silicon to boost its AI capabilities.
- September 11, 2020
Video conferencing company Zoom has introduced two-factor authentication, a feature already available in competing products from Cisco and Microsoft.
- September 10, 2020
Slack executives tout Slack Connect as a source of additional revenue over the next four months. The collaboration company reported this week slowing revenue growth.
- September 03, 2020
Zoom reports a massive expansion in small and big businesses, as the company's revenue and income increase exponentially.
- September 02, 2020
Microsoft users have taken to a forum to demand threaded replies to Teams messages. The feature for organizing group conversations is already possible on Slack and Webex Teams.
- August 28, 2020
Lifesize's Kaptivo acquisition would expand its collaboration capabilities. The video conferencing company said IP telephony or messaging could be a part of future deals.
- August 27, 2020
Cisco acquires California-based BabbleLabs to enhance Webex voice quality through better noise suppression, a feature already used by competitors Google and Microsoft.
- August 25, 2020
In a statement released late Monday night, Zoom apologized to customers and said it was focused on scaling the cloud technology behind the video conferencing service.
- August 20, 2020
Poly chooses ex-TiVo exec Dave Shull for CEO, a move some UC analysts say will bring a fresh perspective to the company. Others are less enthusiastic.
- August 13, 2020
The RingCentral partnership means Alcatel-Lucent Enterprise's on-premises customers can stay with the vendor and get better cloud-based communications than ALE currently provides.
- August 05, 2020
Microsoft plans to add SIP phone support to Teams next year. The move will significantly increase the phone options for enterprises using the cloud-based collaboration service.
- July 30, 2020
The Yammer redesign underscores Microsoft's renewed commitment to the social networking app after years of speculation that it would discontinue the product and focus on Teams.
- July 24, 2020
Microsoft Teams can now turn your smartphone into a walkie-walkie. The feature recently launched in public preview on Android mobile devices.
- July 23, 2020
Google has added team project channels and video conferencing to the G Suite app Gmail. The move provides G Suite with its first unified interface for collaboration.
- July 17, 2020
Microsoft has kept two highly demanded channel management features for Microsoft Teams on the backlog since 2018.
- July 16, 2020
DTEN plans to release an all-in-one device for Zoom video conferencing at home.
- July 10, 2020
Slack acquired business directory software maker Rimeto in a bid to promote more social connections on its platform.
- July 09, 2020
Following months of user uproar, Microsoft Teams will get a 7x7 video layout by the end of August.
- July 02, 2020
Microsoft and Cisco said a long-awaited integration between their video conferencing room systems, originally slated to launch in early 2020, is still on track for release this year.
- June 26, 2020
Slack now lets as many as 20 organizations communicate in a shared channel. But users will have to wait for other enhancements to the external collaboration feature.
- June 24, 2020
Zoom's impending release of end-to-end encryption will pressure competitors to follow suit.
- June 19, 2020
Users of Microsoft Teams and consumer Skype can now message and call one another -- with some limitations.
- June 18, 2020
Cisco will soon add virtual backgrounds on the desktop version of Webex, along with other features that will bring the platform more on par with Zoom.
- June 12, 2020
Google is close to replacing Hangouts with the newer messaging service Chat after integrating the product with Gmail.
- June 11, 2020
Slack users were glad to hear the team collaboration vendor was partnering with Amazon to improve audio and video calling.
- June 05, 2020
Users are pushing Cisco to catch up to Zoom on features. The latest example: Webex's lack of support for waiting rooms in scheduled meetings.
- June 03, 2020
Crestron and Logitech have launched a new product for Zoom video conferencing at home.
- May 29, 2020
Zoom has released a draft plan to enable end-to-end encryption in four phases. The company has not said when it will launch.
- May 28, 2020
Zoom is once again out ahead on features with its support for virtual breakout rooms. Microsoft and Cisco are trying to catch up.
- May 22, 2020
Workplace Rooms, a new video conferencing service for Facebook's business customers, falls short of competitors on features.
- May 21, 2020
In the future, businesses may invest less in traditional telephony and look to buy audio and video services from the same vendor.
- May 15, 2020
Microsoft's acquisition of Metaswitch will provide carriers with the option of offering Metaswitch UCaaS through Azure. Metaswitch complements the recent Affirmed acquisition.
- May 15, 2020
Microsoft Teams is finally getting multiwindow support to help with multitasking.
- May 14, 2020
Cisco Webex Teams still does not have all the same video conferencing features as Webex Meetings.
- May 08, 2020
Vendors are looking to create new kinds of collaboration devices as businesses look to equip home workers with better communications gear.
- May 07, 2020
Google Meet is now free to all. But the video conferencing service still lacks essential features for business users.