- June 20, 2018
Avaya updated its workforce optimization suite to include real-time speech analytics and automated agent evaluations, playing catch-up with vendors such as Cisco, Genesys and Five9.
- June 15, 2018
Microsoft is giving businesses with on-premises Exchange servers a new tool for Microsoft Teams e-discovery, as the vendor seeks to help large enterprises transition to the cloud.
- June 13, 2018
Interoperability with Skype for Business and video conferencing systems from Cisco and Polycom should help Google Hangouts Meet gain more traction among enterprise buyers.
- June 12, 2018
At InfoComm 2018, Polycom deepens its partnership with Zoom, Crestron debuts a whiteboard camera, and ViewSonic introduces interactive flat-panel displays.
- June 08, 2018
Microsoft has been quickly building out the capabilities of the Microsoft Teams mobile app, but businesses could find it clunky to use in conjunction with Skype for Business.
- June 07, 2018
Avaya has refreshed Avaya Equinox with online team collaboration and has integrated the software into IP Office. The changes are part of Avaya's strategy to attract more SMBs.
- June 06, 2018
A new Logitech video conferencing kit offers advanced features at a relatively affordable price. Logitech also previewed automatic framing software that's planned for later in the year.
- May 30, 2018
Lifesize has released a cloud-based device for wireless screen sharing. The vendor also previewed a video conferencing kit designed for outfitting huddle rooms for video conferencing.
- May 24, 2018
A new Polycom cloud service will help businesses manage and monitor Polycom desk and conference room phones. The vendor plans to expand the service to cover video endpoints later this year.
- May 22, 2018
Slack has designed a shortcut to convert Slack messages into content within business tools like Zendesk and Jira. The company said more than 90% of paid teams are using Slack app integrations.
- May 18, 2018
Cloud contact center vendors are getting more aggressive about artificial intelligence. Five9, 8x8 and Dialpad made headlines this week with new contact center AI initiatives.
- May 18, 2018
SD-WAN services can improve the flow of cloud-based communications across the network. Now, one UCaaS vendor is looking to capitalize on the software-defined technology.
- May 17, 2018
Zendesk has combined its products into an omnichannel cloud contact center offering. The CRM vendor also released a new tool for sending automatic alerts to customers.
- May 16, 2018
The Surface Hub 2 will feature tight integrations with Microsoft Teams and other cloud collaboration tools. The vendor plans to release the product in 2019.
- May 11, 2018
Avaya reported a net loss of $130 million last quarter, but the vendor still appears largely on track to hit its annual targets. Avaya cloud revenue rose modestly as a percentage of total earnings.