- July 23, 2021
The Zoom-Five9 deal could deliver a product portfolio capable of satisfying businesses' contact center needs while providing communications for a hybrid workforce.
- July 19, 2021
Zoom's acquisition of Five9 would make the company a competitor to 8x8, RingCentral, Cisco and Vonage in the growing cloud-based contact center market.
- July 16, 2021
Integration between Teams and Dynamics 365 lets sales and service reps edit customer records while talking to clients. Teams also offers integration with third-party apps.
- July 14, 2021
Video conferencing vendors tackle video fatigue with tools to mitigate the stress caused by the overuse of their products. Experts advise using multiple means of communication.
- July 09, 2021
Zoom Rooms voice controls could ease the frustrations of using conference room video hardware. Zoom released the feature in public beta, making it available on select systems.
Sponsored by Microsoft - With the shift to remote work caused by COVID-19, Security Operations Centers (SOCs) are under more pressure than ever, particularly with many SOC workers also working from home. Today’s reality is that SOCs have to embrace a new way of working in order to keep their analysts and admins effective and to ensure that morale doesn’t collapse under the weight of too much work and pressure. See More
Sponsored by Microsoft - COVID-19 has been, and continues to be, a stark reminder of the importance of business resilience. Organizations of all types and sizes have had to adjust to rapidly changing and unpredictable circumstances: A shift to remote work, supply chain disruptions, new digitally driven business models and an environment where uncertainty is the rule, not the exception. See More
Sponsored by Microsoft - The concept of a Zero Trust cybersecurity architecture has been around for more than a decade, but adoption didn’t really begin to take hold until the past couple of years. As with many technology innovations, it hasn’t always been clear just what Zero Trust is all about and, more important, how to implement it easily and cost effectively. See More
Sponsored by Microsoft - The impact of COVID-19 has changed the dynamics and landscape of remote work for at least the foreseeable future and, probably, forever. All of a sudden, organizations across all industries had to scale remote workers at unprecedented intensity and speed. See More
- July 08, 2021
Cisco will pair Socio Labs' hybrid event product with Webex video and Slido audience polling tools. Cisco believes events with in-person and online participants are the future.
- July 01, 2021
Slack Huddles is a form of lightweight communication for informal meetings within the collaboration platforms. Companies using the feature include Dell, Tibco and Cookpad.
- June 23, 2021
Zoom had planned to release Smart Gallery in beta this week. The Zoom Rooms feature gives all meeting participants equal placement within a video meeting.
- June 17, 2021
Microsoft has redesigned Teams for the hybrid workplace. Other 365 productivity apps receiving updates throughout the year include Outlook, Whiteboard and OneNote.
- June 16, 2021
The Spaces feature set will let users reply to messages directly, set custom availability statuses and converse in chatrooms while working on documents.
- June 10, 2021
Cisco's Webex Suite packs many capabilities beneficial to companies preparing for a hybrid workplace, with employees spending time in the office and at home.
- June 08, 2021
Apple's upcoming improvements to FaceTime would open it up to non-Apple users for the first time and allow for collaborative screen sharing. The feature debuts this fall.
- June 04, 2021
Unisys plans to use the Unify Square acquisition to help customers secure and manage their collaboration platforms for hybrid workers. Unify offers the cloud-based PowerSuite.
- June 04, 2021
Facebook announced tools to make it easier for enterprises to reach customers on Instagram and WhatsApp, saying customers prefer messaging businesses.
- May 26, 2021
Microsoft has introduced tools that let developers manage apps, charge for subscriptions and use audio and video feeds on Teams. Some tools are available today, others in the summer.
- May 21, 2021
Workspace users will be able to tag files and meetings within Docs and preview files without switching windows. Google also made Docs files look more like web pages.
- May 20, 2021
Otter.ai released an assistant that attends and transcribes the Zoom meetings on an employee's calendar. The feature keeps everyone up to speed, even when they miss a session.
- May 19, 2021
Zoom will launch an events platform in the coming months. Zoom Events will let businesses create hubs, sell tickets and track attendance at conferences and summits.
- May 18, 2021
Logitech's Scribe camera levels the playing field for video conferencing meetings, letting both remote and in-person attendees see the writing on a whiteboard.
- May 11, 2021
Microsoft has released a Teams feature that allows event hosts to register, present and keep in touch with thousands of webinar attendees, which is important in the hybrid world.
- May 07, 2021
Business use of video conferencing during the pandemic caused a spike in UCaaS market growth in 2020. Analysts predict growth to continue at 20% as people return to work.
- May 05, 2021
The latest Microsoft Teams for Education features will hone student reading skills, let teachers set up assignment groups and centralize student calendars
- April 28, 2021
8x8 said offering its Work apps through browsers helps companies prepare for the hybrid workplace by allowing workers to use the devices at hand to collaborate.
- April 27, 2021
Zoom's Immersive Mode places as many as 25 meeting participants in the same virtual location. The feature reflects the direction of video conferencing platforms.
- April 22, 2021
Researchers say breaks between meetings and team-building activities that give employees a sense of belonging help combat fatigue in the hybrid workplace.
- April 20, 2021
RingCentral has introduced overlay and video background features to its video-conferencing product. Soon, the company will add breakout rooms, a highly requested feature.
- April 20, 2021
Zoom will invest $100 million in third-party developers to augment its app store. The company hopes new apps can differentiate it in the market, experts said.
- April 13, 2021
Analysts expect Microsoft to integrate Nuance voice technology with a wide range of Microsoft products, including Teams and Dynamics 365.
- April 09, 2021
Microsoft has yet to add to Teams Rooms on Android critical features available on the Windows version. Missing features include the ability to join Zoom or Webex meetings.
- April 07, 2021
Zoom's integration with Amazon's Echo Show 10 means more people will turn to the consumer device for business video conferencing while working from home.
- April 02, 2021
Cisco said the switch to the hybrid workplace could create a divide between in-office and remote workers. New Webex features could help counter the problem.
- April 01, 2021
Zoom said it will continue supporting companies that bought RingCentral's Zoom-equipped Meetings app before Feb. 1. The companies are embroiled in a contract dispute.
- March 31, 2021
Cisco says the 'always-on' nature of remote work exhausts workers. It believes information from the revamped People Insights feature in Webex will help.
- March 26, 2021
Customer backlash over a new messaging feature forced Slack to take it down only hours after launch. The capability opened up the possibility of harassment on the platform.
- March 25, 2021
Desktop Teams users will be able to quote previous messages in their responses instead of responding chronologically. Rivals like Slack have had a similar feature for years.
- March 25, 2021
Developers will pay by the minute to use a nonbranded version of Zoom. The new licensing could help Zoom boost the slowdown in customer subscription growth as the pandemic wanes.
- March 25, 2021
The Teams live transcription feature bolsters collaboration and lets workers quickly catch up on meetings they've missed. Microsoft includes the capability with a 365 subscription.
- March 19, 2021
A federal court has ruled that RingCentral can continue selling its Zoom-powered video conferencing product RingCentral Meetings. Zoom sued RingCentral for breach of contract.
- March 17, 2021
Over the coming months, Fuze will roll out a one-click feature that lets customers connect to Cisco Webex, Microsoft Teams, Zoom and other video conferencing services.
- March 12, 2021
Businesses have deployed digital whiteboard applications during the pandemic to let remote employees brainstorm ideas and share diagrams and notes online.
- March 11, 2021
As the accuracy of AI in transcription tools improves, experts expect people will skip some meetings and rely on collaboration apps to transcribe and summarize the sessions.
- March 05, 2021
The latest Teams version lets webinar hosts register people and send notifications. Microsoft has also increased the number of view-only webinar participants to 20,000.
- March 04, 2021
Microsoft Mesh lets people meet with colleagues as avatars in a virtual meeting place. Participants can work together on 3D models and interact through gestures.
- March 02, 2021
Microsoft's Teams Connect lets companies message and share files with partners and customers through the collaboration app. Teams users have wanted the feature for a while.
- February 26, 2021
RingCentral makes it possible for customers to make calls from Salesforce, Lifesize appoints a new CEO and Fuze receives a patent for a connectivity problem detector.
- February 25, 2021
Unified communications vendor Mitel will release an app called MitelOne that consolidates its voice, messaging and video offerings into a single interface.
- February 22, 2021
Cisco has added features from its cloud-based Webex Meetings platform to the video conferencing hardware Webex Rooms. The capabilities include access to digital whiteboards.
- February 19, 2021
Cisco plans to use IMImobile's messaging and voice APIs to bolster its cloud contact center offering. The executive team of the U.K.-based company has joined Cisco.
- February 19, 2021
Google has changed G Suite for Education into Workspace for Education, adding features to its Classroom and Meet apps to help educators with classroom management.
- February 12, 2021
Reddit will expand into international markets after raising $250 million. It also announced plans to double its staff size and invest in video and advertising.
- February 05, 2021
Viva will offer Microsoft customers an employee experience platform that uses analytics and an intranet service to boost employee engagement and productivity.
- January 27, 2021
Verizon has resolved an issue in its fiber optic network that led to a major outage Tuesday. The outage affected tens of thousands of customers on the East Coast.
- January 27, 2021
Starting in mid-2021, Microsoft and SAP plan to integrate Teams into the latter's business application portfolio. The move is seen as a response to rival Salesforce.
- January 22, 2021
An AWS Transit Gateway failure led to Slack being down for nearly five hours earlier this month. The companies said they made changes to prevent such outages in the future.
- January 14, 2021
Big tech companies' enforcement of acceptable use policies following Capitol riots is questioned, as some say First Amendment rights to free speech should extend to social networks.
- January 08, 2021
Microsoft won't prioritize a feature that would let Teams users move channels between groups, despite tens of thousands of requests. Users have asked for the capability since 2016.
- January 07, 2021
Twitter has permanently suspended President Trump's account. Facebook has banned the president until the end of his term and possibly beyond.
- January 06, 2021
Dell introduced three video conferencing monitors with Microsoft Teams integration this week, as part of its emphasis on a hybrid work model. It also announced new laptops.
- January 05, 2021
Slack's messaging service is back up following a global outage that forced many customers to return to email for communications. Slack had not determined the cause.
- December 30, 2020
In 2021, Jabra, Logitech and Poly could sell AI-powered headsets and webcams at prices more affordable to companies supporting employees working from home.
- December 28, 2020
The pandemic forced virtual care's hand in 2020, but healthcare systems and patients have found that the benefits of telehealth outweigh the drawbacks.
- December 24, 2020
California-based startup DeepAffects uses AI speech analytics to collect data on voice and video calls. The information helps customers measure the productivity of meetings.
- December 22, 2020
The Justice Department has accused a China-based Zoom executive of sending Chinese dissidents' personal information to the government. Zoom has fired exec Xinjiang Jin.
- December 18, 2020
RingCentral Glip Pro+ is a rebranding of the messaging app Glip. The new standalone version combines Glip messaging and RingCentral Video.
- December 16, 2020
Video conferencing company 8x8 selects former RingCentral COO Dave Sipes to replace outgoing CEO Vik Verma. Analysts expect Sipes to significantly improve 8x8 business operations.
- December 11, 2020
Webex will soon provide calling, messaging and video in one user interface, live translation for multiple languages, and the ability to send emojis through hand gestures.
- December 09, 2020
Cisco plans to acquire IMImobile for $730 million to improve Cisco's contact center offering through the U.K. company's messaging and voice APIs.
- December 04, 2020
Microsoft has started rolling out a redesigned calling interface in Teams that lets customers access voicemail, contacts and more from a single screen.
- December 03, 2020
Salesforce's $27.7 billion acquisition of Slack could make the company a stronger competitor against the Microsoft 365 office productivity suite that includes Slack rival Teams.
- November 24, 2020
Meeting organizers on Microsoft Teams, Cisco Webex and Zoom want a virtual timer that limits how long participants speak and take breaks during video conferences.
- November 20, 2020
Microsoft's holiday-inspired free video conferencing lets people with a personal Teams account invite up to 300 participants, who do not need Teams accounts to join.
- November 19, 2020
Cisco has patched three vulnerabilities that allowed malicious actors to enter meetings and waiting rooms as 'ghosts' and stay on -- even after being removed.
- November 17, 2020
Google will soon provide controls for turning off Workspace app features like smart compose, smart reply and tabbed inbox in Gmail to allow for more user privacy.
- November 10, 2020
Zoom has agreed to implement a comprehensive program for user security and abide by a government-imposed prohibition against privacy misrepresentations.
- October 30, 2020
Zoom plans to roll out new features in Zoom Phone over the next several months. The enhancements include better messaging and spam-blocking technology.
- October 30, 2020
Cisco announced the coming of Webex Legislate, a dashboard that lets legislators confer in breakout rooms, vote on legislation, tally the votes and review who voted for what.
- October 22, 2020
A high-volume SMS API will let RingCentral users send thousands of messages at a time, a move that should help customers with sales and marketing promotions.
- October 15, 2020
Zoom plans to introduce by the end of the year nearly three dozen third-party extensions to its video conferencing platform. Zoom will offer the apps in its marketplace.
- October 09, 2020
Slack plans to launch the new messaging feature next year. New capabilities set for this year include audio and video messaging and verification of participants in shared channels.
- October 08, 2020
The new Google Workspace will let people use Meet or Chat to collaborate on projects while working in the office suite's other products, including Docs, Sheets or Slides.
- October 02, 2020
This guide gathers breaking news and expert insights from one of the largest conferences focused on the enterprise communications and collaboration market.
- September 30, 2020
G Suite Enterprise for Education will soon allow teachers to track who is in class and who is absent with an attendance report on its video conferencing app Google Meet.
- September 25, 2020
Zoom has added accessibility features that will let users with hearing loss rearrange windows to see a sign language interpreter better while viewing presentations.
- September 24, 2020
The long-awaited breakout rooms for Microsoft Teams were introduced at Ignite, along with support for more meeting participants and better ways to conduct presentations.
- September 18, 2020
Google partners with Lenovo in developing video conferencing hardware for the Google Meet service. The Series One device uses Google silicon to boost its AI capabilities.
- September 11, 2020
Video conferencing company Zoom has introduced two-factor authentication, a feature already available in competing products from Cisco and Microsoft.
- September 10, 2020
Slack executives tout Slack Connect as a source of additional revenue over the next four months. The collaboration company reported this week slowing revenue growth.
- September 03, 2020
Zoom reports a massive expansion in small and big businesses, as the company's revenue and income increase exponentially.
- September 02, 2020
Microsoft users have taken to a forum to demand threaded replies to Teams messages. The feature for organizing group conversations is already possible on Slack and Webex Teams.
- August 28, 2020
Lifesize's Kaptivo acquisition would expand its collaboration capabilities. The video conferencing company said IP telephony or messaging could be a part of future deals.
- August 27, 2020
Cisco acquires California-based BabbleLabs to enhance Webex voice quality through better noise suppression, a feature already used by competitors Google and Microsoft.
- August 25, 2020
In a statement released late Monday night, Zoom apologized to customers and said it was focused on scaling the cloud technology behind the video conferencing service.
- August 20, 2020
Poly chooses ex-TiVo exec Dave Shull for CEO, a move some UC analysts say will bring a fresh perspective to the company. Others are less enthusiastic.
- August 13, 2020
The RingCentral partnership means Alcatel-Lucent Enterprise's on-premises customers can stay with the vendor and get better cloud-based communications than ALE currently provides.
- August 05, 2020
Microsoft plans to add SIP phone support to Teams next year. The move will significantly increase the phone options for enterprises using the cloud-based collaboration service.
- July 30, 2020
The Yammer redesign underscores Microsoft's renewed commitment to the social networking app after years of speculation that it would discontinue the product and focus on Teams.
- July 24, 2020
Microsoft Teams can now turn your smartphone into a walkie-walkie. The feature recently launched in public preview on Android mobile devices.
- July 23, 2020
Google has added team project channels and video conferencing to the G Suite app Gmail. The move provides G Suite with its first unified interface for collaboration.
- July 17, 2020
Microsoft has kept two highly demanded channel management features for Microsoft Teams on the backlog since 2018.
- July 16, 2020
DTEN plans to release an all-in-one device for Zoom video conferencing at home.