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• What tools are necessary for UC network diagnostics?

  When UC apps -- such as voice and video -- create network disruptions, organizations should know what network diagnostic tools are needed to resolve issues. Continue Reading

• Do organizations need to manage communication APIs?

  While organizations are not heavily involved in managing APIs, they should note three important roles that emerge when deploying communication APIs across the enterprise. Continue Reading

• Do Skype for Business features and benefits outweigh its drawbacks?

  Skype for Business issues and drawbacks remain, but with a few expert tips and the proper deployment strategy the popular product can work in your company. Continue Reading

• Before deploying Skype for Business, follow these key steps

  Microsoft's Skype for Business has seen increased adoption in the enterprise, but there are crucial steps IT should take before deploying Skype for Business voice service. Continue Reading

• Network pros troubleshoot VoIP quality, reliability

  As the telephone itself disappears from the voice communication process, engineering VoIP quality becomes more critical. Network managers assess what they're hearing now. Continue Reading

• How to consolidate unified communications platforms

  Unified communications providers now offer several features across their platforms. Organizations that align with a single vendor could cut costs and simplify deployments.Continue Reading

• Unified communications platforms lack security scrutiny

  As UC platforms become more open to the outside world, IT leaders need to heed newer threats, including guest-access features, federation capabilities and cloud services.Continue Reading

• Messaging platforms flout traditional real-time telephony

  Business messaging defies traditional telephony-centric, real-time communications. The persistence and efficiency of web-based messaging offers a new way to collaborate.Continue Reading

• What effect does an API ecosystem have on the network?

  While an API deployment may seem like a small task, it can have a major effect on the network. IT groups should work with business units to monitor network traffic.Continue Reading

• What lesser-known WebRTC use cases can organizations leverage?

  While many organizations use WebRTC for voice and video calls, enterprises can take advantage of the technology in other ways. Learn about some lesser-known WebRTC use cases.Continue Reading

• Embedding video into apps streamlines communications

  By embedding video communications into business applications, CPaaS technology can help enterprises untangle collaboration complexities and boost user engagement.Continue Reading

• How UC channel partners can capitalize on communication APIs

  IT teams often lack developer resources to integrate communication APIs. But UC channel partners can step in to help customers embed communications into their workflows.Continue Reading

• How should enterprises conduct an API assessment?

  Before deploying a communications API, organizations must carefully assess their options. Learn about two red flags that could indicate poor API design.Continue Reading

• Enterprise mobile video calls fill collaboration gaps

  Mobile video conferencing can promote better meeting engagement. But enterprise users need to take steps to maintain an effective video collaboration session.Continue Reading

• Team messaging apps go mainstream, could have ripple effect

  As team messaging applications such as Slack and Cisco Spark grow in popularity, they could decrease reliance on email, 1-800 customer service numbers and even LinkedIn.Continue Reading