Manage

Manage

Learn to apply best practices and optimize your operations.

• How social collaboration platforms enhance contact center performance

  Looking to improve the performance ratings of your contact center? Consider using social collaboration platforms internally. Continue Reading

• Tightly integrated UC architecture gives ROI a boost

  Enterprises are beginning to notice a more tangible ROI for UC architecture deployments and tools, like cloud and video. Continue Reading

• How can I get the best video equipment price in vendor negotiations?

  Learn how to negotiate the best price for video conferencing products and other networking equipment when preparing for your vendor negotiations. Continue Reading

• Make video work: Ensuring a successful deployment

  In order to make video work for your enterprise, IT professionals need to tackle the technicalities that go along with a videoconferencing deployment. Continue Reading

• Enterprise social network software: Integrate with business applications

  Enterprises need social network software that can integrate with existing UC and business platforms, according to 'Gartner's Magic Quadrant report. Continue Reading

• UC & collaboration breathing new life into call center technology

  UC and collaboration tools are bolstering call center technology, enabling active customer service strategies. Social media is the next step.Continue Reading

• TDoS attacks on the rise: Who is at risk and what to do under attack

  Telephone denial of service, or TDoS, attacks are increasing and no one is exempt. Learn what to do during a TDoS attack and how to prevent one.Continue Reading

• Enterprises need Microsoft Lync monitoring to ensure UC performance

  Lync environments need combined UC, network performance monitoring tools. NetSout's nGenius gains certification for Lync UC environments.Continue Reading

• Can unified communications make simple project management?

  Our general unified communications expert explains how the technology can be used to make project management simple.Continue Reading

• Social project management tools: Conversations, tasks in one place

  Social project management tools can boost productivity. Clarizen updates its collaboration tool, combining project management with social engagement.Continue Reading

• Polycom scales up video management software and enhances SMB management

  Polycom adds scalability to its video management software and announces RealPresence Video DualManager for SMBs for evolving video network demands.Continue Reading

• Social strategies: Enterprise-grade software, or consumer tools?

  Many enterprise social strategies still include consumer tools, but businesses are starting to realize the benefits of enterprise social software.Continue Reading

• Google applications: Deeper integration between Voice, Hangouts

  Google drops XMPP and integrates its voice app into Hangouts to unify Google applications for a blended social experience.Continue Reading

• Lync/Skype integration helps quench user demand, IT concerns

  The Lync/Skype integration will offer greater interoperability for external enterprise communications, without burdening IT.Continue Reading

• How to keep your UC&C deployment from failing

  Ovum research firm statistics point to challenges that could keep a unified communication and collaboration (UC&C) deployment from succeeding.Continue Reading