Manage
Learn to apply best practices and optimize your operations.
Manage
Learn to apply best practices and optimize your operations.
How social collaboration platforms enhance contact center performance
Looking to improve the performance ratings of your contact center? Consider using social collaboration platforms internally. Continue Reading
Tightly integrated UC architecture gives ROI a boost
Enterprises are beginning to notice a more tangible ROI for UC architecture deployments and tools, like cloud and video. Continue Reading
How can I get the best video equipment price in vendor negotiations?
Learn how to negotiate the best price for video conferencing products and other networking equipment when preparing for your vendor negotiations. Continue Reading
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Make video work: Ensuring a successful deployment
In order to make video work for your enterprise, IT professionals need to tackle the technicalities that go along with a videoconferencing deployment. Continue Reading
Enterprise social network software: Integrate with business applications
Enterprises need social network software that can integrate with existing UC and business platforms, according to 'Gartner's Magic Quadrant report. Continue Reading
UC & collaboration breathing new life into call center technology
UC and collaboration tools are bolstering call center technology, enabling active customer service strategies. Social media is the next step.Continue Reading
TDoS attacks on the rise: Who is at risk and what to do under attack
Telephone denial of service, or TDoS, attacks are increasing and no one is exempt. Learn what to do during a TDoS attack and how to prevent one.Continue Reading
Enterprises need Microsoft Lync monitoring to ensure UC performance
Lync environments need combined UC, network performance monitoring tools. NetSout's nGenius gains certification for Lync UC environments.Continue Reading
Can unified communications make simple project management?
Our general unified communications expert explains how the technology can be used to make project management simple.Continue Reading
Social project management tools: Conversations, tasks in one place
Social project management tools can boost productivity. Clarizen updates its collaboration tool, combining project management with social engagement.Continue Reading
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Polycom scales up video management software and enhances SMB management
Polycom adds scalability to its video management software and announces RealPresence Video DualManager for SMBs for evolving video network demands.Continue Reading
Social strategies: Enterprise-grade software, or consumer tools?
Many enterprise social strategies still include consumer tools, but businesses are starting to realize the benefits of enterprise social software.Continue Reading
Google applications: Deeper integration between Voice, Hangouts
Google drops XMPP and integrates its voice app into Hangouts to unify Google applications for a blended social experience.Continue Reading
Lync/Skype integration helps quench user demand, IT concerns
The Lync/Skype integration will offer greater interoperability for external enterprise communications, without burdening IT.Continue Reading
How to keep your UC&C deployment from failing
Ovum research firm statistics point to challenges that could keep a unified communication and collaboration (UC&C) deployment from succeeding.Continue Reading