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Unified Communications ROI
Craft collaboration metrics to enhance business benefits
Collaboration metrics should focus on more than just how well platforms and tools function. Metrics should shift focus to how much collaboration tools improve a business. Continue Reading
How do you measure collaboration ROI?
Measuring collaboration return on investment in a unified communications setting involves benchmarking employee application usage before and after deployment. Continue Reading
Employee consultation needed before deploying new UC tools
Organizations that don't seek an employee consultation before deploying communications tools may struggle with adoption. Learn how to deploy tools that employees want to use. Continue Reading
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Unified communications management before and after deployment
Organizations can minimize operational costs and maximize user satisfaction with proactive unified communications management and testing before and after deployment. Continue Reading
Video conferencing systems help NATO keep the peace
An extensive video conferencing deployment helps employees and partners at the North Atlantic Treaty Organization (NATO) collaborate responding to world conflicts. Continue Reading
What 'hidden' BYOD costs should organizations consider?
While a BYOD program may, at first, seem like an easy cost-savings initiative, an organization that hasn't set usage policies and prepared its network may face unexpected costs.Continue Reading
ROI template helps calculate UCaaS costs, benefits
When plotting an ROI template for UCaaS, companies need to go beyond measuring costs and consider the positive impact to business processes, such as faster application upgrades.Continue Reading
Measuring the business benefits of unified communications
Workflow analytics, such as finding correlations between collaboration capabilities and product development efficiency, can pinpoint the business benefits of unified communications.Continue Reading
New analytics tools help track video conferencing usage
You’ve invested heavily in video conferencing. Was it worth it? New analytics tools try to answer that question by reporting on video conferencing usage.Continue Reading
Benefits of video conferencing include less travel, but it's not No. 1
Reduced travel has long been the top reason to deploy video, but enterprises find the soft benefits of video conferencing reap greater rewards.Continue Reading
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VoIP and unified communications define the future
Chapter 6 of the book "VoIP and Unified Communications: Internet Telephony and the Future Voice Network" offers a history of VoIP and UC technologies.Continue Reading
Implementing CEBP in the enterprise
Esna's Davide Petramala explains how enterprises can discover the advantages of CEBP and determine what business processes could benefit from it.Continue Reading
Enterprise social network software: Integrate with business applications
Enterprises need social network software that can integrate with existing UC and business platforms, according to 'Gartner's Magic Quadrant report.Continue Reading
TCO metrics key, but complex in IP telephony systems deployment
Total cost of ownership (TCO) metrics for new IP telephony systems are often overlooked by enterprises, according to a new study, but other factors rank high in importance.Continue Reading
Building a UC strategy from scratch, with minimal service disruption
Amid a corporate divestiture, one UC pro was told to reconstruct his UC strategy and infrastructure from scratch and with minimal service disruption.Continue Reading