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Unified Communications ROI

• How do you measure collaboration ROI?

  Measuring collaboration return on investment in a unified communications setting involves benchmarking employee application usage before and after deployment. Continue Reading

• Employee consultation needed before deploying new UC tools

  Organizations that don't seek an employee consultation before deploying communications tools may struggle with adoption. Learn how to deploy tools that employees want to use. Continue Reading

• Unified communications management before and after deployment

  Organizations can minimize operational costs and maximize user satisfaction with proactive unified communications management and testing before and after deployment. Continue Reading

• Video conferencing systems help NATO keep the peace

  An extensive video conferencing deployment helps employees and partners at the North Atlantic Treaty Organization (NATO) collaborate responding to world conflicts. Continue Reading

• What 'hidden' BYOD costs should organizations consider?

  While a BYOD program may, at first, seem like an easy cost-savings initiative, an organization that hasn't set usage policies and prepared its network may face unexpected costs. Continue Reading

• ROI template helps calculate UCaaS costs, benefits

  When plotting an ROI template for UCaaS, companies need to go beyond measuring costs and consider the positive impact to business processes, such as faster application upgrades.Continue Reading

• Measuring the business benefits of unified communications

  Workflow analytics, such as finding correlations between collaboration capabilities and product development efficiency, can pinpoint the business benefits of unified communications.Continue Reading

• New analytics tools help track video conferencing usage

  You’ve invested heavily in video conferencing. Was it worth it? New analytics tools try to answer that question by reporting on video conferencing usage.Continue Reading

• Benefits of video conferencing include less travel, but it's not No. 1

  Reduced travel has long been the top reason to deploy video, but enterprises find the soft benefits of video conferencing reap greater rewards.Continue Reading

• VoIP and unified communications define the future

  Chapter 6 of the book "VoIP and Unified Communications: Internet Telephony and the Future Voice Network" offers a history of VoIP and UC technologies.Continue Reading

• Implementing CEBP in the enterprise

  Esna's Davide Petramala explains how enterprises can discover the advantages of CEBP and determine what business processes could benefit from it.Continue Reading

• Enterprise social network software: Integrate with business applications

  Enterprises need social network software that can integrate with existing UC and business platforms, according to 'Gartner's Magic Quadrant report.Continue Reading

• TCO metrics key, but complex in IP telephony systems deployment

  Total cost of ownership (TCO) metrics for new IP telephony systems are often overlooked by enterprises, according to a new study, but other factors rank high in importance.Continue Reading

• Building a UC strategy from scratch, with minimal service disruption

  Amid a corporate divestiture, one UC pro was told to reconstruct his UC strategy and infrastructure from scratch and with minimal service disruption.Continue Reading

• OCS integration with Cisco VoIP brings fast unified communications ROI

  Modec, an oil field services company, discovered that integrating Microsoft OCS with Cisco's Unified Communications Manager delivered unexpected benefits. By answering phone calls on the computer desktop, engineers were able to take the calls ...Continue Reading