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IP Telephony Systems

• Enterprises need to meet E911 compliance for teleworkers

  As the COVID-19 pandemic continues to disrupt business as usual, enterprises need to meet E911 compliance for teleworkers' emergency calls with accurate location information. Continue Reading

• How do you plan for replacing a business phone system?

  A few factors can indicate it's time to replace a business phone system. Learn when it may be time to switch and how to decide on a course of action. Continue Reading

• Test your PBX and phone system for Kari's Law compliance

  Starting in 2020, multiline phone systems must comply with Kari's Law. Learn what requirements your phone system must meet and how to test for Kari's Law compliance. Continue Reading

• Microsoft Teams voice lacks 5 key cloud calling features

  While Microsoft Teams voice capabilities have improved, organizations are still lacking certain calling features, such as dial-by-extension and advanced call activity reports. Continue Reading

• Six tips to deploy a quality unified communications system

  In order to troubleshoot a unified communications system, IT leaders should have a written list of common problems and a description of how to resolve those issues. Continue Reading

• Do Skype for Business features and benefits outweigh its drawbacks?

  Skype for Business issues and drawbacks remain, but with a few expert tips and the proper deployment strategy the popular product can work in your company.Continue Reading

• Before deploying Skype for Business, follow these key steps

  Microsoft's Skype for Business has seen increased adoption in the enterprise, but there are crucial steps IT should take before deploying Skype for Business voice service.Continue Reading

• Unified communications platforms lack security scrutiny

  As UC platforms become more open to the outside world, IT leaders need to heed newer threats, including guest-access features, federation capabilities and cloud services.Continue Reading

• Messaging platforms flout traditional real-time telephony

  Business messaging defies traditional telephony-centric, real-time communications. The persistence and efficiency of web-based messaging offers a new way to collaborate.Continue Reading

• How can organizations improve VoIP quality of service?

  While VoIP services are growing in popularity, issues with reliability and quality of calls remain. Learn what organizations can do to maintain and improve VoIP quality of service.Continue Reading

• Bolster voice security with these five critical tips

  Proper voice security in the network requires voice gateway isolation, patch protection, next-generation firewalls, traffic encryption and limiting certain VoIP features.Continue Reading

• Is Skype for Business telephony compatible with my desk phones?

  Telephony expert Jon Arnold explains how large and small organizations can evaluate the compatibility of their desk phones with a Skype for Business telephony deployment.Continue Reading

• Voice gateways provide powerful connectivity options

  Voice gateways connect VoIP networks to telecom providers and analog phones, while also providing backup call support. But these sensitive devices need proper security.Continue Reading

• What is a WebRTC server and how does it connect calls?

  A WebRTC server usually refers to a few different types of back-end servers, like signaling and media servers, that help connect browser-based communications.Continue Reading

• How do you meet VoIP bandwidth requirements?

  Making sure VoIP bandwidth is sufficient can be difficult when the network is shared with non-mission critical apps. Expert Michael Brandenburg offers tips on how to support VoIP.Continue Reading

• Do enterprises need HD audio conferencing?

  Expert Jon Arnold explains the significance of high-definition audio conferencing services and the types of meetings that would benefit from high-quality audio.Continue Reading

• Game of Phones: Desk handsets still rule office phones

  The demise of desk phones has been predicted for years, but they stubbornly stick around. Why haven't alternatives to traditional office phones caught on?Continue Reading

• Layered security approach can thwart VoIP attacks

  A strategically placed firewall within your network infrastructure can help mitigate VoIP attacks. But encryption and proxy services add enhanced security.Continue Reading

• VoIP encryption urged outside and inside your network

  To maximize VoIP encryption methods, use Transport Layer Security in conjunction with Secure Real-Time Transport Protocol on all VoIP equipment.Continue Reading

• UC briefs: Plantronics UC headset reduces open workspace noise

  In UC news, Plantronics announces a UC headset aimed at reducing background noise in open workspaces, while Tango Networks debuts mobile messaging for Cisco Jabber users.Continue Reading

• The VoIP basics every enterprise should know

  From migrating from the PSTN to security, learn the VoIP basics every network manager should know for a successful implementation.Continue Reading

• Before deploying cloud telephony, inspect your networks

  A cloud telephony forecast: Before implementing a cloud IP telephony service, be sure to address your current infrastructure performance and needs.Continue Reading

• Design redundancy into VoIP communication systems

  Implementing redundancy at the VoIP and network infrastructure levels is an integral part of VoIP communication, ensuring call and business continuity.Continue Reading

• Test your SIP trunking service IQ

  Enterprises are increasingly adopting SIP trunking services as they move away from the PSTN. Take our quiz to test your SIP trunking IQ.Continue Reading

• Should an IP-PBX system be on-premises or cloud-based?

  Should we replace our PBX with an on-premises IP-PBX system or cloud product? Expert Zeus Kerravala explains how to determine which implementation suits your enterprise best.Continue Reading

• Does Microsoft offer a PBX replacement?

  Does Microsoft offer a PBX? How can it replace a PBX? Unified messaging expert Richard Luckett explains how Microsoft Lync Server acts as a PBX replacement.Continue Reading

• Finding SIP trunking providers that meet your needs

  Part two of our series, SIP Trunking Explained, offers advice on how to find SIP trunking providers that meet your needs and how to enable your legacy equipment to make SIP trunking services possible.Continue Reading

• Unified platform management needed for hybrid cloud UC

  Maturing hybrid cloud UC deployments strike a balance between on-premises controls and outsourced UC apps that enable universal UC platform management as enterprises work to best meet the needs of different end-user groups.Continue Reading

• Do we need a PBX system to use VoIP?

  Is a PBX system required when organizations move to VoIP? Or do they need to replace it? Telephony expert Jon Arnold explains the options available to organizations.Continue Reading

• Which UC and VoIP equipment is essential in the enterprise?

  When it comes to UC and VoIP equipment, there is no one-size-fits-all for enterprises, according to telephony expert Matt Brunk. Brunk explains how you can measure your enterprise's UC and VoIP equipment needs.Continue Reading

• SBCs aren't a UC security silver bullet: Try monitoring, analytics

  UC security must be a part of the network security picture. Enterprises are turning to providers for help with securing VoIP and video traffic.Continue Reading

• How is VoIP different from a virtual PBX?

  Telephony expert Jon Arnold explains how VoIP and virtual PBX are different, but related.Continue Reading

• TDoS attacks on the rise: Who is at risk and what to do under attack

  Telephone denial of service, or TDoS, attacks are increasing and no one is exempt. Learn what to do during a TDoS attack and how to prevent one.Continue Reading

• TCO metrics key, but complex in IP telephony systems deployment

  Total cost of ownership (TCO) metrics for new IP telephony systems are often overlooked by enterprises, according to a new study, but other factors rank high in importance.Continue Reading

• UC and IP telephony integration: Understanding the challenges

  IP telephony integration with collaboration applications can boost productivity and streamline workflow. But integration can be challenging, thanks in part to complex UC and IP telephony protocols.Continue Reading

• Failed open source VoIP deployment leads to hosted VoIP strategy

  After years of struggling to tame open source VoIP, one Texas marketing company saw malfunctions melt away when it opted for a hosted VoIP service from a local service provider.Continue Reading

• Tutorial: Evaluating and managing telecom carrier services

  Without proper telecom services analysis and strategy, telecom carriers can drain your company's budget. This tutorial will help you identify your company's telecom needs, use that data to find the right service provider for you, and more.Continue Reading

• IP telephony management software essential to large-scale deployments

  Vendors such as Clarus Systems, NetQoS and InfoVista are offering specialized software for IP telephony management. Large enterprises can no longer get away with manual testing and performance management.Continue Reading

• Optivity Telephony Manager (OTM)

  Optivity Telephony Manager (OTM) is an application that provides single-point analysis, configuration, and management of telephony networks using a Web browser or graphical user interface (GUI).Continue Reading

• Routing basics -- What VoIP managers need to know

  Voice over IP (VoIP) requires that an organization's voice staff understand many of the fundamentals of data networking. Routing is an essential data networking function that also applies to VoIP. In this tip, learn more about the routers and ...Continue Reading

• Softphones in a unified communications (UC) strategy? Who are UC market leaders?

  How would softphone capability fit into an overall unified communications strategy? Who are the leaders in this segment of the market?Continue Reading

• Cisco VoIP management guide: Enterprise VoIP management solutions

  Enterprise VoIP management solutions require two considerations: the scale of production environment and the need to extend support resources with a systems integrator or service provider.Continue Reading

• Cisco VoIP managment guide: Required management tasks

  Comprehensive VoIP management includes the basic network management tasks, but also includes monitoring services such as dial tone delivery, call success rates, telephony delays and impairments, as well as call quality. VoIP telephony management is ...Continue Reading

• Is there a simple ROI calculator for IP PBX deployment? Where can I find a download of it?

  Is there a simple ROI calculator for IP PBX deployment? Where can I find a download of it?Continue Reading

• Asterisk in the enterprise: Benefits and best practices for business deployment

  Asterisk, the open source IP PBX, boasts a full range of features, functionality and friendliness to support a variety of needs and circumstances. This article highlights a few of those high points and lends perspective to the level of maturity ...Continue Reading

• Integrating Citrix server and gateway for VPN

  We're looking to integrate a Citrix P4 server with a Citrix Access Gateway 4.2 for VPN access. I believe the Citrix Access Gateway works with VoIP, although I've heard some reservations about integration. If so, which particular VOIP systems are ...Continue Reading

• Avaya's management enhances reliability, sets stage for next-generation VoIP

  A review of Avaya's newest enterprise product, Communications Manager.Continue Reading

• Before deploying VoIP consider this

  VoIP is hitting the mainstream thanks to a multitude of benefits to enterprises. Find out more here.Continue Reading

• Duties of an IP telephony gateway when integrating VoIP and the PSTN

  A list of the duties of an IP telephony gateway when integrating VoIP and the PSTN.Continue Reading

• VoIP congestion management: Part II - Hybrid queuing methods

  A look at hybrid queuing methods to prevent VoIP congestion.Continue Reading

• What is the difference between Cisco call manager and Cisco SIP Proxy server?

  Continue Reading