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IP Telephony Systems

• Microsoft Teams voice lacks 5 key cloud calling features

  While Microsoft Teams voice capabilities have improved, organizations are still lacking certain calling features, such as dial-by-extension and advanced call activity reports. Continue Reading

• Six tips to deploy a quality unified communications system

  In order to troubleshoot a unified communications system, IT leaders should have a written list of common problems and a description of how to resolve those issues. Continue Reading

• Do Skype for Business features and benefits outweigh its drawbacks?

  Skype for Business issues and drawbacks remain, but with a few expert tips and the proper deployment strategy the popular product can work in your company. Continue Reading

• Before deploying Skype for Business, follow these key steps

  Microsoft's Skype for Business has seen increased adoption in the enterprise, but there are crucial steps IT should take before deploying Skype for Business voice service. Continue Reading

• Unified communications platforms lack security scrutiny

  As UC platforms become more open to the outside world, IT leaders need to heed newer threats, including guest-access features, federation capabilities and cloud services. Continue Reading

• Messaging platforms flout traditional real-time telephony

  Business messaging defies traditional telephony-centric, real-time communications. The persistence and efficiency of web-based messaging offers a new way to collaborate.Continue Reading

• How can organizations improve VoIP quality of service?

  While VoIP services are growing in popularity, issues with reliability and quality of calls remain. Learn what organizations can do to maintain and improve VoIP quality of service.Continue Reading

• Bolster voice security with these five critical tips

  Proper voice security in the network requires voice gateway isolation, patch protection, next-generation firewalls, traffic encryption and limiting certain VoIP features.Continue Reading

• Is Skype for Business telephony compatible with my desk phones?

  Telephony expert Jon Arnold explains how large and small organizations can evaluate the compatibility of their desk phones with a Skype for Business telephony deployment.Continue Reading

• Voice gateways provide powerful connectivity options

  Voice gateways connect VoIP networks to telecom providers and analog phones, while also providing backup call support. But these sensitive devices need proper security.Continue Reading

• What is a WebRTC server and how does it connect calls?

  A WebRTC server usually refers to a few different types of back-end servers, like signaling and media servers, that help connect browser-based communications.Continue Reading

• How do you meet VoIP bandwidth requirements?

  Making sure VoIP bandwidth is sufficient can be difficult when the network is shared with non-mission critical apps. Expert Michael Brandenburg offers tips on how to support VoIP.Continue Reading

• Do enterprises need HD audio conferencing?

  Expert Jon Arnold explains the significance of high-definition audio conferencing services and the types of meetings that would benefit from high-quality audio.Continue Reading

• Game of Phones: Desk handsets still rule office phones

  The demise of desk phones has been predicted for years, but they stubbornly stick around. Why haven't alternatives to traditional office phones caught on?Continue Reading

• Layered security approach can thwart VoIP attacks

  A strategically placed firewall within your network infrastructure can help mitigate VoIP attacks. But encryption and proxy services add enhanced security.Continue Reading