Manage

Manage

Learn to apply best practices and optimize your operations.

• What are SBC configuration best practices?

  Proper SBC configuration requires partnering with providers and security teams to examine circuits and potential traffic. Learn the best practices for implementing an SBC on your network. Continue Reading

• Collaboration tools are shifting work culture in new ways

  The advanced tools you need to break down communication silos once and for all are here. Learn how to use them and create a collaborative culture. Continue Reading

• 5 video conferencing trends to watch in 2020

  It's shaping up to be an exciting year for video conferencing as vendors ramp up the competition with productivity-enhancing features. Check out the video conferencing trends driving the market in 2020. Continue Reading

• How best to put collaboration tools to work for your team

  With advanced technology constantly altering the collaboration landscape, it's essential to stay up on what tools are available and how to get the best performance from them. Continue Reading

• What are best practices for managing external collaboration?

  Partnerships between organizations rely on external collaboration. But, when a project ends, unresolved collaboration channels can be a weak spot for an organization's security. Continue Reading

• Enhancing communications with a UC-contact center integration

  The divide between contact centers and the rest of the business is shrinking. The demand for UC and contact center integrations is reshaping the contact center vendor landscape.Continue Reading

• How can organizations support UC for frontline employees?

  Several challenges can make it difficult to connect frontline employees to communication and collaboration tools. Learn what approaches can improve support for frontline workers.Continue Reading

• Is your organization prepared to deploy SIP trunking services?

  Before deploying SIP trunking services, organizations need to make sure they are prepared. Read this FAQ to learn how to prepare and protect SIP trunks.Continue Reading

• How speech recognition can augment UC workflows

  Speech technology applications can provide new enhancements for collaboration and productivity, from real-time meeting transcriptions to personal virtual assistants.Continue Reading

• 7 steps to improve unified communications security

  Unified communications security should not be overlooked. Follow these seven best practices to ensure all the elements of your UC system are secure.Continue Reading

• How do you plan for replacing a business phone system?

  A few factors can indicate it's time to replace a business phone system. Learn when it may be time to switch and how to decide on a course of action.Continue Reading

• UCaaS provider success relies on 2 key strategies

  In this roundup of UC blogs, analysts discuss what UCaaS providers need to do to compete in the market, why Google should look at a Slack acquisition and Poly's new Studio X Series.Continue Reading

• A remote working strategy needs a business continuity plan

  The Pacific Gas and Electric outages in California highlight the need for organizations to include business continuity plans in their remote working strategy.Continue Reading

• CPaaS vendors can't ignore email in an omnichannel strategy

  CPaaS vendors are expanding their omnichannel communications strategy beyond voice and SMS. Email APIs can create tighter integrations with business workflows.Continue Reading

• How do no-code applications benefit from CPaaS APIs?

  Low-code and no-code applications are gaining traction in the CPaaS market as vendors offer capabilities that reduce coding requirements for developers.Continue Reading