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Bring yourself up to speed with our introductory content.
Get started
Bring yourself up to speed with our introductory content.
How vital is VoIP training for users during a migration?
When migrating to VoIP training must extend beyond the IT department. End users will need training on features such as voicemail and conference calls to avoid migration setbacks. Continue Reading
End-user training, internal marketing key to UC adoption
You put the future in front of them, yet users still embrace 1-800 conferencing lines. The disconnect often stems from insufficient end-user training and internal marketing. Continue Reading
How do you choose your SIP service deployment model?
There is no one-size-fits-all approach to SIP. Networking expert Michael Brandenburg explains how to choose between a decentralized and centralized SIP trunking deployment. Continue Reading
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Wi-Fi technology in the healthcare industry
The healthcare industry stands to benefit greatly from Wi-Fi technology. Watch this video to learn what challenges must be addressed to reap those benefits. Continue Reading
How should a single pane of glass for collaboration be approached?
Experts weigh in on how enterprises should go about building single-pane-of-glass platforms based on collaboration tools. Continue Reading
What is the difference between a VoIP gateway and IP PBX?
Networking expert Carrie Higbie explains how a VoIP gateway and an IP PBX perform different functions when transmitting voice data.Continue Reading
Top WebRTC use cases for contact centers
While many enterprises ought to explore their own WebRTC use cases, contact centers are leading the way in adoption of the browser-based technology.Continue Reading
jitter
Jitter is the time variation between when packets leave one system and reach another, affecting real-time communications like VoIP and video conferencing.Continue Reading
How to evaluate UCaaS providers' security measures
Make sure potential UCaaS providers address multi-tenancy management, end-to-end encryption and session border controller issues for added security.Continue Reading
Microsoft pushes enterprise telephony to the cloud
Microsoft wants to push Skype for Business to the cloud, but organizations that want to host enterprise telephony services need to talk to their partners.Continue Reading
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VoIP encryption urged outside and inside your network
To maximize VoIP encryption methods, use Transport Layer Security in conjunction with Secure Real-Time Transport Protocol on all VoIP equipment.Continue Reading
Microsoft Skype for Business digs into the telephony pie
Microsoft Skype for Business could cost companies more in operational expenses, so detailed planning for its implementation must be done.Continue Reading
What is Port 9875 and how is it used in a VoIP setup?
UC expert Carrie Higbie explains the purpose of Port 9875 and why a network manager would need to direct traffic to this port in a VoIP setup.Continue Reading
UC training, certifications are mostly vendor-specific
The industry may lack vendor-neutral certifications, but hands-on UC training can help workers master products, advance their careers and boost their salaries.Continue Reading
virtual meeting room
A virtual meeting room is a cloud-based collaboration space that allows people in disparate geographical locations to meet in real time.Continue Reading