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Bring yourself up to speed with our introductory content.

• Is 'pure IP' VoIP or hybrid VoIP better in the long run?

  Is a 'pure IP' VoIP deployment or hybrid VoIP deployment better in the long run? Telephony expert Jon Arnold explains how to determine which deployment model is better. Continue Reading

• Can VaaS integrate in an on-premises environment?

  Can VaaS be integrated into an on-premises environment? Expert Stephen K. Campbell says it can and explains how. Continue Reading

• Social customer service next up in call centers

  Social customer service is engaging customers where they gather online. Expert Lisa Durant explains how to best handle these online interactions. Continue Reading

• Better mobile UC possible with voice over LTE

  While hurdles exist, wireless voice over LTE, or VoLTE, could bring innovation to video conferencing, IM and file sharing that improves mobile unified communications with new apps and services. Continue Reading

• Video as a Service (VaaS)

  Video as a Service (VaaS) is a delivery model where video conferencing capabilities are outsourced to a managed service provider and delivered over an IP network. Continue Reading

• Definitions to Get Started

  • VoIP (voice over IP)
  • QoS (quality of service)
  • Microsoft Teams
  • SIP trunking (Session Initiation Protocol trunking)

  • Cisco Webex
  • VoIP phone
  • instant messaging (IM)
  • unified communications (UC)

  View All Definitions

• Quiz: Test your UCaaS knowledge

  Many organizations are moving their UC services to the cloud and migrating to unified communications as a service. Test your UCaaS IQ with our quiz.Continue Reading

• Choosing video-conferencing equipment and services

  In part two of our series on video conferencing systems, we examine how to decide what video conferencing equipment and services suit your deployment and business needs.Continue Reading

• Buying the right video conferencing system

  Shopping for a video conferencing system for your enterprise? In this two-part series, we break down how to evaluate evaluating room-based video, telepresence and cloud-based video-as-a-service options.Continue Reading

• What is the function of a SIP trunking service?

  What is the function of a SIP trunking service? Expert Michael Brandenburg explains how SIP trunks support IP-based voice communications.Continue Reading

• How do I get started with enterprise video adoption?

  Where do I begin when planning for enterprise video adoption? In this Q&A, Nemertes Research VP Irwin Lazar explains how enterprises can take advantage of video conferencing and collaboration.Continue Reading

• Will WebRTC video blow up the network?

  Initiating a video conference should be as easy as making a phone call, and WebRTC video is getting us closer to that. But could the network become a victim of WebRTC's success?Continue Reading

• Six top video phones to make your shortlist

  Of all the video phone reviews on the market, experts Kim Lindros and Ed Tittel chose six top video phones worth considering for your organization.Continue Reading

• What should you look for in a video as a service vendor?

  What key features should you consider when choosing a video as a service vendor? Video conferencing expert Stephen Campbell explains how to evaluate VaaS providers.Continue Reading

• What is the advantage of a UC software license vs. a UC subscription?

  When evaluating UC software and services, enterprises must decide whether they want to buy licenses to deploy on-premises or subscribe to a cloud-based UC service. Expert Carrie Higbie explains the advantages of each option.Continue Reading

• Dropbox file sharing: New security, integration features for businesses

  Dropbox for Business is now offering new security features around shared folders and links and new integration for a more seamless Dropbox file sharing experience.Continue Reading