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• Mobile collaboration: Small screens present big challenges

  Mobile collaboration on small interfaces challenges users who are dependent on mobile devices for document collaboration. Continue Reading

• Unified Communications as a Service primer: Moving UC to the cloud

  This UCaaS primer explores why you might consider Unified Communications as a Service, what kind of services are available, who's using it and how. Continue Reading

• scalable video coding (SVC)

  Scalable video coding (SVC) is an extension of the H.264 (MPEG-4 AVC) video compression standard for video encoding. Continue Reading

• Expert answers to your voice certification questions

  This guide gives expert advice on how to pursue voice certifications that complement your career and help you learn about your company's equipment. Continue Reading

• VoIP: Glossary

  This handy glossary will assist you with terminology related specifically to voice over IP. Continue Reading

• Definitions to Get Started

  • video conferencing (video conference)
  • gatekeeper
  • Session Initiation Protocol (SIP)
  • leased line

  • VoIP (voice over IP)
  • communications platform as a service (CPaaS)
  • unified communications and collaboration (UCC)
  • QoS (quality of service)

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• UC middleware solves UC interoperability challenges

  Fully standardized UC is not the only path to seamless UC interoperability. UC middleware provides a less complicated, more realistic path to UC interoperability.Continue Reading

• data transfer rate (DTR)

  Data transfer rate (DTR) is the amount of digital data that is moved from one place to another in a given time.Continue Reading

• private branch exchange (PBX)

  A PBX (private branch exchange) is a telephone system within an enterprise that switches calls between enterprise users on local lines while allowing all users to share a certain number of external phone lines.Continue Reading

• Migrating from PSTN to SIP trunking: A primer

  Replacing traditional voice circuits with SIP trunking offers cost benefits, but success requires the right SIP trunking provider and collaboration between network and UC teams.Continue Reading

• SIP interoperability and video codec challenges: Can the pieces fit?

  Despite SIP flexibility, true interoperability remains elusive. Marty Parker and Rivka Little discuss obstacles to SIP interoperability, why enterprises use different voice and video codecs and more.Continue Reading

• Virtual call center

  Virtual call center solutions enable enterprises to put the best people on the phone without having to put them in the same building. With a myriad of both hosted and on-premise options available, finding the right virtual call center package for ...Continue Reading

• Approaches to unified communications virtualization

  Virtualization is making inroads in the unified communications market, no matter the size of the enterprise customer. Whether as a large scale deployment in an enterprise data center or as a turnkey appliance, unified communications virtualization ...Continue Reading

• Desktop video conferencing: Deployment challenges

  Before you can reap the benefits of desktop video conferencing, you must first tackle several challenges associated with its deployment. This article explains seven challenges including performance requirements, software management and network ...Continue Reading

• analog telephone adapter (ATA)

  An analog telephone adaptor (ATA) is a device used to connect a standard telephone to a computer or network so that the user can make calls over the Internet.Continue Reading

• IP telephony (Internet Protocol telephony)

  IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the ...Continue Reading