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Bring yourself up to speed with our introductory content.
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Bring yourself up to speed with our introductory content.
Hosted unified communications and managed service providers: UC in the cloud
Enterprises are turning to managed service providers (MSPs) or pursuing fully outsourced hosted unified communications (UC) in the cloud to reap UC's benefits without major risk or investment. Learn the pros and cons of MSPs and hosted UC. Continue Reading
Challenges of SIP trunking for telecom managers and network admins
The challenges of SIP trunking for network administrators include interoperability and compression issues, service availability, security, SIP trunking architectures, lack of fax services, E-911 support and SIP trunk monitoring tools. Continue Reading
Video conferencing: ROI, TCO and QoS
Despite, or even because of, the economic recession, the enterprise video conferencing market is growing. Whether it's room-based, desktop, telepresence, or an integration of all three -- the business value of video conferencing is undeniable. Continue Reading
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G.722
G.722 is a standard for high-quality digital voice communications that is expected to lead to increased use in Voice over Internet Protocol (VoIP)... (Continued) Continue Reading
VoIP, unified communications study reveals challenges
VoIP and unified communications deployments can affect other applications. A recent study by Network General highlighted some of the challenges introduced by convergence. Continue Reading
voice-to-text
Voice-to-text is a type of speech recognition program that converts spoken to written language... (Continued)Continue Reading
VoIP implementation study guide
Our study guides consist of quizzes packed with helpful resources to help you understand the answers. Test your knowledge of VoIP implementation and key concepts like echo and security in this VoIP implementation study guide.Continue Reading
The VoIP call center technology quiz
Test your knowledge of VoIP concepts, the VoIP call center market, VoIP benefits and VoIP call center software with our VoIP call center technology quiz.Continue Reading
Mobile unified communications (UC) study guide
If you're going to make the jump to mobile unified communications (UC), make sure you have the proper know-how before you begin. Test your knowledge of mobile UC in this study guide with our interactive quiz on mobile messaging, mobile security and ...Continue Reading
G.729
G.729 is a standard for Internet Protocol (IP) private branch exchange (PBX) vendors, as well as for the public switched telephone network (PSTN)... (Continued)Continue Reading
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G.711
G.711 is the default pulse code modulation (PCM) standard for Internet Protocol (IP) private branch exchange (PBX) vendors, as well as for the public switched telephone network (PSTN).Continue Reading
find me / follow me
Find me and follow me are two call forwarding services that are commonly used in conjunction with each other... (Continued)Continue Reading
communication portal
A communication portal is a service that allows individuals, businesses, schools and government agencies to share information from diverse sources using unified communications (UC) media. The most common modes are e-mail, texting, Voice over IP (...Continue Reading
Ethernet/IP (Ethernet Industrial Protocol)
Ethernet/IP (Ethernet Industrial Protocol) is a network communication standard capable of handling large amounts of data at speeds of 10 Mbps or 100 Mbps, and at up to 1500 bytes per packet.Continue Reading
Instant messaging (IM) tutorial
Instant messaging (IM) has become the communication vehicle of choice for many enterprises. A real-time communication application, IM is essential to unified communications (UC) systems. This comprehensive tutorial details the ins and outs of IM ...Continue Reading