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• Migrating from PSTN to SIP trunking: A primer

  Replacing traditional voice circuits with SIP trunking offers cost benefits, but success requires the right SIP trunking provider and collaboration between network and UC teams. Continue Reading

• SIP interoperability and video codec challenges: Can the pieces fit?

  Despite SIP flexibility, true interoperability remains elusive. Marty Parker and Rivka Little discuss obstacles to SIP interoperability, why enterprises use different voice and video codecs and more. Continue Reading

• Virtual call center

  Virtual call center solutions enable enterprises to put the best people on the phone without having to put them in the same building. With a myriad of both hosted and on-premise options available, finding the right virtual call center package for ... Continue Reading

• Approaches to unified communications virtualization

  Virtualization is making inroads in the unified communications market, no matter the size of the enterprise customer. Whether as a large scale deployment in an enterprise data center or as a turnkey appliance, unified communications virtualization ... Continue Reading

• Desktop video conferencing: Deployment challenges

  Before you can reap the benefits of desktop video conferencing, you must first tackle several challenges associated with its deployment. This article explains seven challenges including performance requirements, software management and network ... Continue Reading

• Definitions to Get Started

  • gatekeeper
  • Session Initiation Protocol (SIP)
  • leased line
  • VoIP (voice over IP)

  • communications platform as a service (CPaaS)
  • unified communications and collaboration (UCC)
  • QoS (quality of service)
  • Microsoft Teams

  View All Definitions

• analog telephone adapter (ATA)

  An analog telephone adaptor (ATA) is a device used to connect a standard telephone to a computer or network so that the user can make calls over the Internet.Continue Reading

• IP telephony (Internet Protocol telephony)

  IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the ...Continue Reading

• Wi-Fi cell phone (cellular-Internet phone or cell-Internet phone)

  A Wi-Fi cell phone (also called a cellular-Internet phone or cell-Internet phone) is a wireless telephone set that can automatically switch between conventional cellular and Wi-Fi VoIP modes, even during the course of a conversation... (Continued)Continue Reading

• UC and IP telephony integration: Understanding the challenges

  IP telephony integration with collaboration applications can boost productivity and streamline workflow. But integration can be challenging, thanks in part to complex UC and IP telephony protocols.Continue Reading

• Hosted unified communications and managed service providers: UC in the cloud

  Enterprises are turning to managed service providers (MSPs) or pursuing fully outsourced hosted unified communications (UC) in the cloud to reap UC's benefits without major risk or investment. Learn the pros and cons of MSPs and hosted UC.Continue Reading

• Challenges of SIP trunking for telecom managers and network admins

  The challenges of SIP trunking for network administrators include interoperability and compression issues, service availability, security, SIP trunking architectures, lack of fax services, E-911 support and SIP trunk monitoring tools.Continue Reading

• Video conferencing: ROI, TCO and QoS

  Despite, or even because of, the economic recession, the enterprise video conferencing market is growing. Whether it's room-based, desktop, telepresence, or an integration of all three -- the business value of video conferencing is undeniable.Continue Reading

• G.722

  G.722 is a standard for high-quality digital voice communications that is expected to lead to increased use in Voice over Internet Protocol (VoIP)... (Continued)Continue Reading

• VoIP, unified communications study reveals challenges

  VoIP and unified communications deployments can affect other applications. A recent study by Network General highlighted some of the challenges introduced by convergence.Continue Reading

• voice-to-text

  Voice-to-text is a type of speech recognition program that converts spoken to written language... (Continued)Continue Reading