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Communication Integration with Enterprise Applications

• unified communications (UC)

  Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools. Continue Reading

• How do collaboration integration and interoperability differ?

  Interoperability between collaboration platforms is scarce, but integrations are abundant. Learn why multivendor collaboration integration has more support than interoperability. Continue Reading

• Build a collaboration hub to transform team workflows

  Team collaboration applications are coming together like never before. Learn how hubs are working now and why your team should get on board with this trend. Continue Reading

• What are the benefits of UC in a cloud-based office suite?

  Adopting the UC tools within a cloud-based office suite may be the most beneficial option if users are already comfortable with the suite's features. Continue Reading

• Understanding the components of team collaboration tools

  Refresh your knowledge of which team collaboration components are essential to team workflows and what IT leaders should keep top of mind to prevent potential problems. Continue Reading

• Definitions to Get Started

  • unified communications (UC)
  • communications platform as a service (CPaaS)
  • unified communications and collaboration (UCC)
  • Cisco Webex

  • ORTC (Object Real-Time Communications)
  • WebRTC (Web Real-Time Communications)
  • communications-enabled business processes (CEBP)
  • R-value

  View All Definitions

• What should users expect from speech technology applications?

  Workers can start to expect more from speech technology applications than just voice-activated search. As capabilities evolve, new business use cases will emerge.Continue Reading

• communications platform as a service (CPaaS)

  Communications platform as a service (CPaaS) is a cloud-based delivery model that allows organizations to add real-time communication capabilities, such as voice, video and messaging, to business applications by deploying application program ...Continue Reading

• unified communications and collaboration (UCC)

  Unified communications and collaboration (UCC) is the collection of technology and software that combines enterprise communication with real time, asynchronous cooperation capabilities.Continue Reading

• What are speech technology applications beyond contact centers?

  Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management.Continue Reading

• Should you use CPaaS vendors or develop communications in-house?

  While some organizations prefer to develop communications capabilities in-house, deploying vendors' communications APIs offers benefits. Two factors can influence the best approach.Continue Reading

• Use cases for IoT and UC integration starting to emerge

  The convergence of IoT and UC technologies seems to be emerging. IoT tools, for example, could track the use of meeting rooms and interact with collaboration apps.Continue Reading

• Integrated communications extends UC capabilities

  Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications ...Continue Reading

• Cisco Webex

  Cisco Webex is a cloud-based collaboration suite comprised of Webex Meetings, Webex Teams and Webex Devices.Continue Reading

• CPaaS vs. UCaaS platform: Which should you choose?

  While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg.Continue Reading

• Twilio Studio visual builder eases communications design

  The CPaaS market continues to evolve, as Twilio Studio offers a visual drag-and-drop interface that could reduce the reliance on developers to build communications tools.Continue Reading

• This communications API quiz will test your tech skills

  Whether you're wondering how to work with communications API vendors or looking to take a deeper dive into the technology, this quiz will test your API aptitude.Continue Reading

• API planning for enterprises requires ample due diligence

  When integrating APIs into your business applications, be sure to forecast your communications traffic, rank your business performance metrics and try out potential vendors.Continue Reading

• Take this WebRTC architecture quiz to boost your tech skills

  The WebRTC architecture demands widespread knowledge of different computer science disciplines. Take this quiz to test your WebRTC technical expertise.Continue Reading

• Understand WebRTC basics to maximize deployment and adoption

  To capitalize on WebRTC technology, organizations must understand its basic functionality and address its challenges. Read on to learn more about WebRTC basics.Continue Reading

• ORTC (Object Real-Time Communications)

  ORTC (object real-time communications) is an open source component of WebRTC that enables mobile endpoints to talk to servers and Web browsers with real-time communications capabilities. ORTC is under development by a W3C community group that is ...Continue Reading

• Top WebRTC use cases for contact centers

  While many enterprises ought to explore their own WebRTC use cases, contact centers are leading the way in adoption of the browser-based technology.Continue Reading

• Microsoft pushes enterprise telephony to the cloud

  Microsoft wants to push Skype for Business to the cloud, but organizations that want to host enterprise telephony services need to talk to their partners.Continue Reading

• Microsoft Skype for Business digs into the telephony pie

  Microsoft Skype for Business could cost companies more in operational expenses, so detailed planning for its implementation must be done.Continue Reading

• Shopping for a UC cloud services provider

  Cloud UC buyers have many services and providers to consider. But a cloud services provider is also seeking the appropriate potential customers.Continue Reading

• Cloud-based apps need to federate with other services

  Leverage native integration capabilities, third-party products and user account management in order to bridge cloud-based apps and on-premises services.Continue Reading

• How can Cisco IP phones work with Microsoft Lync Server?

  While Cisco IP phones are not directly compatible with Microsoft Lync Server, there are ways to make them compatible. Lync guru Richard Luckett explains.Continue Reading

• What makes enterprise unified communications work

  From network infrastructure to UC strategies, learn how to make your enterprise unified communications deployment successful.Continue Reading

• WebRTC (Web Real-Time Communications)

  Web Real-Time Communications (WebRTC) is an open source project that is expected to make video communication more user-friendly by embedding voice, text and video communications capabilities in Web browsers.Continue Reading

• communications-enabled business processes (CEBP)

  Communications-enabled business processes (CEBP) is the integration of communications capabilities into software-enabled business procedures, applications and technologies... (Continued)Continue Reading

• R-value

  R-value is a number, or score, that is used to quantitatively express the subjective quality of speech in communications systems, especially digital networks that carry voice over IP (VoIP) traffic, or for which VoIP service is under consideration.Continue Reading