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Communication Integration with Enterprise Applications
What are speech technology applications beyond contact centers?
Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management. Continue Reading
Should you use CPaaS vendors or develop communications in-house?
While some organizations prefer to develop communications capabilities in-house, deploying vendors' communications APIs offers benefits. Two factors can influence the best approach. Continue Reading
Use cases for IoT and UC integration starting to emerge
The convergence of IoT and UC technologies seems to be emerging. IoT tools, for example, could track the use of meeting rooms and interact with collaboration apps. Continue Reading
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Integrated communications extends UC capabilities
Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications ... Continue Reading
Cisco Webex
Cisco Webex is a cloud-based collaboration suite comprised of Webex Meetings, Webex Teams and Webex Devices. Continue Reading
CPaaS vs. UCaaS platform: Which should you choose?
While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg.Continue Reading
Twilio Studio visual builder eases communications design
The CPaaS market continues to evolve, as Twilio Studio offers a visual drag-and-drop interface that could reduce the reliance on developers to build communications tools.Continue Reading
unified communications (UC)
Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools, with the goal of enhancing business communication, collaboration and productivity.Continue Reading
This communications API quiz will test your tech skills
Whether you're wondering how to work with communications API vendors or looking to take a deeper dive into the technology, this quiz will test your API aptitude.Continue Reading
communications platform as a service (CPaaS)
Communications platform as a service (CPaaS) is a cloud-based service that allows organizations to add real-time communication capabilities like voice, video and messaging to business applications by deploying application program interfaces (APIs).Continue Reading
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API planning for enterprises requires ample due diligence
When integrating APIs into your business applications, be sure to forecast your communications traffic, rank your business performance metrics and try out potential vendors.Continue Reading
Take this WebRTC architecture quiz to boost your tech skills
The WebRTC architecture demands widespread knowledge of different computer science disciplines. Take this quiz to test your WebRTC technical expertise.Continue Reading
Understand WebRTC basics to maximize deployment and adoption
To capitalize on WebRTC technology, organizations must understand its basic functionality and address its challenges. Read on to learn more about WebRTC basics.Continue Reading
ORTC (Object Real-Time Communications)
ORTC (object real-time communications) is an open source component of WebRTC that enables mobile endpoints to talk to servers and Web browsers with real-time communications capabilities. ORTC is under development by a W3C community group that is ...Continue Reading
Top WebRTC use cases for contact centers
While many enterprises ought to explore their own WebRTC use cases, contact centers are leading the way in adoption of the browser-based technology.Continue Reading