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Bring yourself up to speed with our introductory content.
Get started
Bring yourself up to speed with our introductory content.
communications platform as a service (CPaaS)
Communications platform as a service (CPaaS) is a cloud-based delivery model that allows organizations to add real-time communication capabilities, such as voice, video and messaging, to business applications by deploying application program ... Continue Reading
8 best practices for adopting cloud video conferencing services
Ready to migrate to cloud video conferencing? Keep these eight best practices in mind to pick a service that employees will use so you can achieve adoption success. Continue Reading
Make VoIP the starting point for hybrid communications
Moving to VoIP is the first step toward creating a hybrid unified communications architecture. Learn how to test and maintain voice quality for a successful migration. Continue Reading
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unified communications and collaboration (UCC)
Unified communications and collaboration (UCC) is the collection of technology and software that combines enterprise communication with real time, asynchronous cooperation capabilities. Continue Reading
Microsoft Teams vs. Slack: 4 features to consider
Does your IT department need help convincing users to move to Microsoft Teams? Four capabilities in particular in the Microsoft Teams vs. Slack debate can support a Teams adoption. Continue Reading
How to deploy team collaboration platforms successfully
How an organization deploys team collaboration tools depends on its overall UC strategy and end-user needs. Discover the deployment options available and how to ensure adoption.Continue Reading
How does embedded communication work with an IP PBX infrastructure?
Adding communications capabilities to your web browsers or mobile apps? Be sure to use the right protocols for successful interoperability with your IP PBX or telephony infrastructure.Continue Reading
Improve the contact center experience with 3 key integrations
Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service.Continue Reading
Understanding MOS for voice quality
Looking to improve the quality of voice calls? Learn which mean-opinion-score models measure and rate the user experience and the factors that influence voice quality.Continue Reading
What are speech technology applications beyond contact centers?
Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management.Continue Reading
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Test your knowledge of VoIP fundamentals
Do you want to test your knowledge of VoIP fundamentals and how VoIP works? Take this VoIP quiz and see what areas of voice technology elude you.Continue Reading
Building a unified communications and collaboration strategy
Unified communications and collaboration, or UCC, can be a boon for enterprises. Learn how to unlock the benefits of UCC and why you should consider the cloud and mobility in your UCC strategy.Continue Reading
7 steps to select the right product for deploying SD-WAN for VoIP
Ready to deploy SD-WAN for VoIP? Networking expert Terry Slattery offers seven tips for selecting the right product to support real-time voice needs.Continue Reading
How chatbot AI in contact centers can improve self-service
Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience.Continue Reading
4 ways to prep the network when planning to implement VoIP
Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP.Continue Reading