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• How chatbot AI in contact centers can improve self-service

  Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience. Continue Reading

• 4 ways to prep the network when planning to implement VoIP

  Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP. Continue Reading

• Should you use CPaaS vendors or develop communications in-house?

  While some organizations prefer to develop communications capabilities in-house, deploying vendors' communications APIs offers benefits. Two factors can influence the best approach. Continue Reading

• Large video conferencing room design sees renewed growth

  Large-room video conferencing systems are seeing renewed growth, as corporate mandates, employee demand and productivity improvements drive enterprise deployments. Continue Reading

• 4 ways AI services can improve video meeting room technology

  AI is making its way into meeting rooms to improve productivity and enhance collaboration. AI services are addressing employee collaboration needs in four ways. Continue Reading

• Definitions to Get Started

  • VoIP (voice over IP)
  • QoS (quality of service)
  • Microsoft Teams
  • SIP trunking (Session Initiation Protocol trunking)

  • Cisco Webex
  • VoIP phone
  • instant messaging (IM)
  • unified communications (UC)

  View All Definitions

• What is the difference between UC platforms and UC apps?

  Platform and app are not interchangeable terms in a unified communications deployment. UC expert Jon Arnold explains how to differentiate between UC platforms and UC apps.Continue Reading

• VoIP (voice over IP)

  VoIP (voice over IP) is the transmission of voice and multimedia content over Internet Protocol (IP) networks. VoIP historically referred to using IP to connect private branch exchanges (PBXs), but the term is now used interchangeably with IP ...Continue Reading

• Five steps for a successful video conferencing strategy

  When deploying video conferencing successfully, you simply can't install a video client and give users a webcam. Organizations with a robust video conferencing strategy see more deployment success ...Continue Reading

• QoS (quality of service)

  Quality of service (QoS) refers to any technology that manages data traffic to reduce packet loss, latency and jitter on the network.Continue Reading

• Design huddle rooms to mirror team collaboration workflows

  Different teams conduct different types of meetings. As a result, small conference rooms should be customized to accommodate specific collaboration workflows.Continue Reading

• Microsoft Teams

  Microsoft Teams is cloud-based team collaboration software that is part of the Office 365 suite of applications.Continue Reading

• SIP trunking (Session Initiation Protocol trunking)

  Session Initiation Protocol (SIP) trunking is a service offered by a communications service provider that uses the protocol to provision voice over IP (VoIP) connectivity between an on-premises phone system and the public switched telephone network ...Continue Reading

• Use cases for IoT and UC integration starting to emerge

  The convergence of IoT and UC technologies seems to be emerging. IoT tools, for example, could track the use of meeting rooms and interact with collaboration apps.Continue Reading

• Integrated communications extends UC capabilities

  Organizations that want to drive greater value from their unified communications deployment should look to integrate communications into other parts of their business. Integrated communications ...Continue Reading

• Cisco Webex

  Cisco Webex is a cloud-based collaboration suite comprised of Webex Meetings, Webex Teams and Webex Devices.Continue Reading