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Bring yourself up to speed with our introductory content.
Get started
Bring yourself up to speed with our introductory content.
leased line
A leased line is a bidirectional telephone line that has been rented for private voice, data exchange or telecommunication use. Continue Reading
How SD-WAN can unlock UCaaS benefits
Reaping UCaaS benefits means taking a hard look at your network configuration. Learn how SD-WAN can help optimize performance and reliability for UCaaS applications. Continue Reading
What should users expect from speech technology applications?
Workers can start to expect more from speech technology applications than just voice-activated search. As capabilities evolve, new business use cases will emerge. Continue Reading
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How does cloud SIP trunking differ from traditional SIP trunking?
Traditional and cloud SIP trunking perform the same tasks of initiating and ending call sessions, but the method and costs of access create distinct differences in these services. Continue Reading
Reap UCaaS benefits by preparing network, staff and users
Organizations migrating to cloud-based unified communications must examine IT and end-user needs. Finding the right balance can help companies realize UCaaS benefits. Continue Reading
How do you prepare for porting business phone numbers?
Porting business phone numbers to your UCaaS provider may be more complicated than you realize. Learn three ways you can prepare your organization for porting.Continue Reading
VoIP (voice over IP)
VoIP (voice over IP) is the transmission of voice and multimedia content over Internet Protocol (IP) networks. VoIP historically referred to using IP to connect private branch exchanges (PBXs), but the term is now used interchangeably with IP ...Continue Reading
communications platform as a service (CPaaS)
Communications platform as a service (CPaaS) is a cloud-based delivery model that allows organizations to add real-time communication capabilities, such as voice, video and messaging, to business applications by deploying application program ...Continue Reading
8 best practices for adopting cloud video conferencing services
Ready to migrate to cloud video conferencing? Keep these eight best practices in mind to pick a service that employees will use so you can achieve adoption success.Continue Reading
Make VoIP the starting point for hybrid communications
Moving to VoIP is the first step toward creating a hybrid unified communications architecture. Learn how to test and maintain voice quality for a successful migration.Continue Reading
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unified communications and collaboration (UCC)
Unified communications and collaboration (UCC) is the collection of technology and software that combines enterprise communication with real time, asynchronous cooperation capabilities.Continue Reading
Microsoft Teams vs. Slack: 4 features to consider
Does your IT department need help convincing users to move to Microsoft Teams? Four capabilities in particular in the Microsoft Teams vs. Slack debate can support a Teams adoption.Continue Reading
How to deploy team collaboration platforms successfully
How an organization deploys team collaboration tools depends on its overall UC strategy and end-user needs. Discover the deployment options available and how to ensure adoption.Continue Reading
How does embedded communication work with an IP PBX infrastructure?
Adding communications capabilities to your web browsers or mobile apps? Be sure to use the right protocols for successful interoperability with your IP PBX or telephony infrastructure.Continue Reading
Improve the contact center experience with 3 key integrations
Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service.Continue Reading