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Bring yourself up to speed with our introductory content.
Get started
Bring yourself up to speed with our introductory content.
Improve the contact center experience with 3 key integrations
Organizations that want to offer a modern contact center experience can turn to AI, messaging apps and UC to improve agent productivity and customer service. Continue Reading
Understanding MOS for voice quality
Looking to improve the quality of voice calls? Learn which mean-opinion-score models measure and rate the user experience and the factors that influence voice quality. Continue Reading
What are speech technology applications beyond contact centers?
Speech technology applications aren't confined to contact centers. Our expert explains the use cases for the technology, including personal digital assistants and knowledge management. Continue Reading
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Test your knowledge of VoIP fundamentals
Do you want to test your knowledge of VoIP fundamentals and how VoIP works? Take this VoIP quiz and see what areas of voice technology elude you. Continue Reading
Building a unified communications and collaboration strategy
Unified communications and collaboration, or UCC, can be a boon for enterprises. Learn how to unlock the benefits of UCC and why you should consider the cloud and mobility in your UCC strategy. Continue Reading
7 steps to select the right product for deploying SD-WAN for VoIP
Ready to deploy SD-WAN for VoIP? Networking expert Terry Slattery offers seven tips for selecting the right product to support real-time voice needs.Continue Reading
How chatbot AI in contact centers can improve self-service
Deploying AI in contact centers can address IVR pain points and improve customer self-service with chatbots that create a conversational and streamlined customer experience.Continue Reading
4 ways to prep the network when planning to implement VoIP
Before deploying VoIP platforms, make sure you have the infrastructure to support your communications needs. Learn what factors influence the network technology you'll need to support VoIP.Continue Reading
Should you use CPaaS vendors or develop communications in-house?
While some organizations prefer to develop communications capabilities in-house, deploying vendors' communications APIs offers benefits. Two factors can influence the best approach.Continue Reading
Best practices for large video conferencing room design
Large-room video conferencing systems are seeing renewed growth, as corporate mandates and employee demand drive enterprise deployments. Following best practices ensures the right design for large room video.Continue Reading
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4 ways AI services can improve video meeting room technology
AI is making its way into meeting rooms to improve productivity and enhance collaboration. AI services are addressing employee collaboration needs in four ways.Continue Reading
What is the difference between UC platforms and UC apps?
Platform and app are not interchangeable terms in a unified communications deployment. UC expert Jon Arnold explains how to differentiate between UC platforms and UC apps.Continue Reading
VoIP (voice over IP)
VoIP (voice over IP) is the transmission of voice and multimedia content over Internet Protocol (IP) networks. VoIP historically referred to using IP to connect private branch exchanges (PBXs), but the term is now used interchangeably with IP ...Continue Reading
Five steps for a successful video conferencing strategy
When deploying video conferencing successfully, you simply can't install a video client and give users a webcam. Organizations with a robust video conferencing strategy see more deployment success ...Continue Reading
QoS (quality of service)
Quality of service (QoS) refers to any technology that manages data traffic to reduce packet loss, latency and jitter on the network.Continue Reading