Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• New UC vendor trends shaping enterprise communications market

  With more enterprises looking for a single vendor to meet all of their communications needs, vendors are adding to their portfolios to create more complete communications offerings. Continue Reading

• 4 UCaaS market trends driving vendor offerings

  The features users are looking for in UCaaS platforms are ever-evolving. Vendors are focusing on adding and improving features based on market demand and trying to keep up with alternative UC ... Continue Reading

• What role does SBC security play in VoIP protection?

  Knowing which SBC security features are essential is important to stave off potential attacks. Our expert gives insight into what features are necessary for robust protection. Continue Reading

• How does embedded video fit into unified communications strategies?

  Video communications have gained popularity in UC. Our expert explains how embedded video can enhance the communications experience beyond customer-facing applications. Continue Reading

• Maximize collaboration with the right huddle room design

  Huddle room design is an essential part of creating a good collaborative environment. Learn what equipment options are available for your collaboration spaces. Continue Reading

• 3 reasons Google Assistant Duplex raises security, privacy concerns

  Google Assistant Duplex introduces a new level in machine-driven conversation technology, but not without raising security and privacy concerns.Continue Reading

• The time for the omnichannel contact center is now

  Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach. After years of discussion but low ...Continue Reading

• Microsoft fixes flaws in Skype Meetings App

  Microsoft announced upgrades to the Skype Meetings App to ease installation and setup. The vendor plans to eliminate the Mac version of the product in favor of the desktop app.Continue Reading

• Migrating from PBX to VoIP: A hybrid VoIP approach

  A hybrid VoIP system can be the bridge from PBX to VoIP telephony strategies. Our expert helps to highlight the advantages of a hybrid approach.Continue Reading

• How do machine learning and AI fit into UC monitoring and analytics?

  With the use of machine learning and AI in the very early stages in the UC market, our expert looks at their value in UC monitoring and analytics.Continue Reading

• How to plan and manage huddle room design to increase productivity

  Get the answers to your questions on deploying video conferencing in huddle rooms -- from why the option is so attractive to what you'll need for a successful deployment.Continue Reading

• Reaping the business benefits of collaboration tools

  Does your strategy for collaboration tools encompass cost, meeting requirements and make the best use of available hardware and software?Continue Reading

• What potential chatbot security threats could AI introduce?

  New chatbot AI technology comes with potential security risks. UC expert Jon Arnold explains what to be aware of when deploying new AI-based voice technology.Continue Reading

• AI in contact centers offers agents behavioral analytics

  Contact center AI offers tools to help agents provide better customer service through behavioral analytics. But AI may also present some privacy concerns.Continue Reading

• Would businesses embrace Google+ as a corporate social network?

  Google plans to shut down its consumer-oriented Google+ social networking service and focus on a corporate social network for enterprise customers. The tech giant made the announcement last week ...Continue Reading