Evaluate
Weigh the pros and cons of technologies, products and projects you are considering.
Evaluate
Weigh the pros and cons of technologies, products and projects you are considering.
Cisco Collaboration certification technical quiz: Part 2
This Cisco Collaboration certification quiz tests your knowledge of telephony, gateways and messaging. Take the quiz to see if you're ready for the Cisco Collaboration exams. Continue Reading
The business case for video conference technology just got easier
Use cases for video conference technology have transformed recently, as the software-as-a-service model provides greater flexibility, lower cost of ownership and easier deployments. Continue Reading
VIPedge: Toshiba cloud UC service product overview
VIPedge, the Toshiba cloud UC system, implements unified communications as a service with strong support help and integration with existing Toshiba IP PBX units. Continue Reading
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Cisco HCS: UC as a service product overview
Cisco HCS cloud unified communications system integrates with existing collaboration and presence technology, like Cisco Presence and Instant Messaging Server. Continue Reading
Are team collaboration apps right for your organization?
Every organization has characteristics that can benefit from deploying team collaboration apps, whether it's supporting a mobile-first strategy or evolving employee workflows. Continue Reading
What collaboration software tools are right for my organization?
The collaboration software market has become quite crowded. UC expert Jon Arnold explains how organizations can cut through the noise and find the tools that meet their needs.Continue Reading
Take this WebRTC architecture quiz to boost your tech skills
The WebRTC architecture demands widespread knowledge of different computer science disciplines. Take this quiz to test your WebRTC technical expertise.Continue Reading
Collaboration tools for businesses empower teamwork
As the trend toward digital organizations grows, team collaboration tools for businesses emerge to address new requirements and support employee agility and productivity.Continue Reading
Prioritize UCC tools to support a virtual workforce
When planning a rollout of new unified communications and collaboration tools, organizations must view their entire workforce as virtual even if it may not necessarily be the case. More than half ...Continue Reading
Which network monitoring software manages real-time UC traffic?
Network monitoring software helps organizations manage the demanding real-time traffic of UC apps. Networking expert Carrie Higbie explains how to select the right software.Continue Reading
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Office 365 telephony faces on-premises vs. cloud divide
As Microsoft continues its foray into unified communications, Office 365 telephony, a cloud service, is not yet a full replacement for on-premises telephony systems.Continue Reading
Immersive group collaboration breaks down conference room walls
Meeting rooms are getting a makeover as visual workspace systems aim to enhance collaboration among distributed teams. But enterprises need to 'try before you buy.'Continue Reading
Should we consider Metro Ethernet services to run SIP trunks?
Organizations looking for the best way to deploy SIP trunks can look to their Carrier Ethernet. Michael Brandenburg explains the benefits of SIP Metro Ethernet services.Continue Reading
Remote collaboration becomes hands-on with visual workspaces
Immersive, visual collaboration platforms connect remote workers with in-office staff and help team members visualize data. But these products come at a cost.Continue Reading
Understand WebRTC basics to maximize deployment and adoption
To capitalize on WebRTC technology, organizations must understand its basic functionality and address its challenges. Read on to learn more about WebRTC basics.Continue Reading
Is the Google Hangouts app becoming a pure enterprise play?
Skype for Business? How about Hangouts for Business? Google has unbundled consumer-centric communication apps from Hangouts, leaving it to focus squarely on enterprises.Continue Reading
Google messaging strategy unbundles Hangouts, communication apps
With the announcement of new Google communication apps, the company could be starting to split its communication services between consumers and enterprises.Continue Reading
What is a WebRTC server and how does it connect calls?
A WebRTC server usually refers to a few different types of back-end servers, like signaling and media servers, that help connect browser-based communications.Continue Reading
CPaaS fuses communications apps with business workflows
Communications platform as a service, or CPaaS, can fortify business processes. But IT leaders need to educate internal developers on the availability of these emerging tools.Continue Reading
How will WebRTC development evolve in the coming year?
WebRTC development is expected to see significant progress, including new media flows and video codec support. Check out these six key areas that should see noteworthy upgrades.Continue Reading
This CCNP Collaboration quiz tests your Cisco UC smarts
The Cisco Collaboration certification covers several technological components from ports to protocols. Take this quiz to test your knowledge of Cisco UC technologies.Continue Reading
What are the benefits of SD-WAN for UC?
SD-WAN can help organizations meet UC's bandwidth needs. Networking expert Carrie Higbie explains the benefits of SD-WAN in improving network efficiency for better UC performance.Continue Reading
Google collaboration tools strong, but telephony lacking
Searching for Google UC services? The company offers strong cloud, collaboration and mobility features, but telephony and third-party integrations are limited.Continue Reading
Benefits of video conferencing unlock with flexible setups
There's a dizzying number of products for enterprise video conferencing, and it's unlikely that a single type of endpoint will fulfill all your needs.Continue Reading
WebRTC API library bolstered by servers, platforms, SDKs
The WebRTC library provides helpful tools for browser-based, real-time communications, but it still needs help from servers, platforms and software developer kits.Continue Reading
How can I use an online whiteboard in my business?
Online whiteboards can be used for much more than basic note taking. UC expert Jon Arnold explains why whiteboard collaboration is vital to virtual meetings.Continue Reading
Immersive collaboration makes its mark on the enterprise
Large-scale interactive touchscreens and virtual canvases loaded with unified communications features are creating immersive collaboration environments for enterprises.Continue Reading
Are real-time collaboration tools necessary for enterprises?
Real-time collaboration has become a business requirement to support new ways of working. Expert Jon Arnold explains the importance of real-time collaboration tools in the enterprise.Continue Reading
Cramming for Skype for Business 2015 exams? Take this quiz
Gearing up for a Skype for Business deployment? This quiz, covering some of the technical aspects of the unified communications platform, should help you get ready.Continue Reading
Startups showcase mobile innovations at Enterprise Connect
At the Enterprise Connect Innovation Showcase, six startups displayed their mobile products and services, ranging from location tracking to real-time communications.Continue Reading
Cloud communication, mobility spotlight UC innovations
Mobility and cloud communications offer vendors and users great opportunities to innovate. Check out some of the latest UC services from Enterprise Connect.Continue Reading
New video conferencing services highlight UC market trends
CafeX, Cisco and Vidyo show off their latest video collaboration services at Enterprise Connect. Innovations include browser-based conferencing and cloud-based API frameworks.Continue Reading
How can my company integrate a social collaboration platform?
Organizations must involve early adopters in the process when deploying social collaboration software to ensure widespread adoption, according to UC expert Jon Arnold.Continue Reading
Cloud-based video conferencing gathers steam
Cloud-based video conferencing can help enterprises save time and money, as the expensive, big boardroom deployments are a thing of the past, according to one expert.Continue Reading
Team messaging apps face hype vs. adoption dilemma
Slack and other team messaging apps are popular among enterprise workers, even as IT departments try to figure out if these apps are right for their organizations.Continue Reading
Cisco vs. Microsoft: Cloud becomes latest battlefront for UC
As these industry giants wrestle for dominance in UC, their fight moves to the cloud. But as their offerings increasingly overlap, how do you decide which best fits your business?Continue Reading
How secure is open source collaboration software?
Open source collaboration can be rife with risk. Learn about the open source security requirements to consider and who should be responsible for security and support.Continue Reading
How to evaluate potential UC management providers
Organizations shouldn't just pick any UC management provider for their UC deployment. Learn the management requirements organizations should use to evaluate potential providers.Continue Reading
WebRTC conference to gauge the technology's progress
A WebRTC conference at Enterprise Connect will check the health of the browser-based communications technology, as many enterprises are using WebRTC without knowing it.Continue Reading
Are digital phones required for a VoIP deployment?
Configuring VoIP phones can take a good deal of legwork. Network expert Carrie Higbie explains the options available to organizations, from digital phones to softphones.Continue Reading
Cloud, team chat apps top trends at UC conference
UC analyst Irwin Lazar previews Enterprise Connect 2016. He highlights the latest cloud advancements, team chat collaboration applications and vendor strategies.Continue Reading
Office 365 collaboration tools run the gamut
Microsoft collaboration tools offer a wide array of capabilities, including team chat, video sharing and project planning. Here are five key apps to consider.Continue Reading
WebRTC adoption slowed by browser incompatibility
The lack of browser support and video codec interoperability has slowed WebRTC adoption. Yet, many organizations are using the browser-based technology and don't even know it.Continue Reading
Considering unified communications as a service?
The emergence of unified communications as a service, or UCaaS, is part of the broader trend of moving enterprise services and ...Continue Reading
Why UC management is a business must-have
Management should not be an afterthought when planning a UC deployment. Learn why UC management can help organizations overcome UC's complexity to reap its benefits.Continue Reading
UC products: A comprehensive buyer's guide
In this unified communications buyer's guide, explore the different UC products on the market and how the technology has evolved. Also, discover the basics of buying a UC service.Continue Reading
UC analytics must mature before benefits are seen
UC and collaboration analytics applications, which can track network and employee performance, need to mature before they can truly benefit a company.Continue Reading
How to evaluate cloud unified communications services
This guide will help you choose cloud unified communication services that best equip employees to work from wherever they are, and on whatever device they have.Continue Reading
Unify OpenScape Voice: Product overview
With support for mobility, video and scalability for up to 500,000 users, OpenScape Voice -- and the rest of the Unify UC portfolio -- is well-suited for large enterprises.Continue Reading
ShoreTel Connect ONSITE: Product overview
With a simple deployment model, the recently revamped ShoreTel UC platform is well-suited for multisite organizations and looks to contend with other major vendors.Continue Reading
NEC UNIVERGE 3C: Product overview
Unlike solutions that are licensed by service, the NEC UNIVERGE 3C offers a unique licensing model, providing users with complete UC services without additional costs.Continue Reading
As Chrome adds VP9 codec support, enterprises must adapt
Google Chrome recently announced VP9 video codec support for WebRTC applications. Enterprises need to find the appropriate use cases to capitalize on the enhanced media quality.Continue Reading
Three steps to managing Skype for Business call quality
To manage Skype for Business voice traffic, be sure to optimize your network, prioritize voice signaling, and take advantage of third-party tools and service partners.Continue Reading
Microsoft Skype for Business Server: Product overview
With its Skype for Business services, Microsoft has shaken up the unified communications market by launching an unconventional platform that's generating significant growth.Continue Reading
Alcatel-Lucent OpenTouch suite: Product overview
The Alcatel-Lucent UC portfolio, including the OpenTouch Business Edition and OmniPCX platforms, offers a wide range of features for both small and large organizations.Continue Reading
Predicting WebRTC technology trends for 2016
WebRTC services and technology saw a landmark year in 2015 with major acquisitions and greater adoption. Take a look forward into 2016 to see where WebRTC is headed.Continue Reading
Enterprises taking control of SIP trunking services
Self-service Web portals and APIs are empowering enterprises to reap the benefits of SIP trunking and take greater control of their IP-based voice services.Continue Reading
The top five UC technology trends to watch in 2016
According to one expert, the future of unified communications should see more API adoption, video conferencing in small meeting rooms and vendor consolidation.Continue Reading
How to select video conference equipment
Video conferencing is nothing new, but that doesn't make selecting video conference equipment any easier. This guide will help you assess the latest technology and select what fits your enterprise's specific requirements and budget.Continue Reading
The 10 stories that dominated UC news in 2015
Take a look at the UC news stories that shaped unified communications in 2015, from the rise of team collaboration apps to the changing video conferencing service market.Continue Reading
Avaya UC product overview: Aura Communication Manager
The Avaya Aura Platform, perhaps best suited for larger enterprises, supports messaging, voice, video, presence and mobility features, as well as virtualization.Continue Reading
Mitel's MiVoice MX-ONE: Product overview
Mitel communications products include the MiVoice MX-ONE suite, which can support up to 500,000 users. Many of Mitel's products can be managed from a Web browser interface.Continue Reading
Cisco UCM: Unified communications product overview
The Cisco UC Manager supports instant messaging, video conferencing, mobility and presence technology. The platform can support up to 100,000 users in a cluster configuration.Continue Reading
Video conferencing technology evolution empowers new users
The video conferencing market, once dominated by large room-based systems for internal company communications, now offers more flexible cloud-based options.Continue Reading
UC as a service emerging as a viable deployment model
Telephony expert Jon Arnold examines the emergence of UC in the cloud and discusses how its evolution is part of a growing shift toward cloud-based services for the enterprise.Continue Reading
Do WebRTC and SIP perform the same functions?
While SIP and WebRTC seem to perform similar functions, WebRTC won't be replacing SIP for enterprise communication anytime soon, according to expert Tsahi Levent-Levi.Continue Reading
Choosing a VoIP vendor: A buyer's guide
In this unified communications buyer's guide, we help you choose the right VoIP vendor for your enterprise and evaluate important criteria when buying VoIP services.Continue Reading
Adtran VoIP offerings: NetVanta 7100/7060 product overview
The Adtran VoIP lineup, consisting of the NetVanta 7100 and 7060 IP PBX products, supports a wide range of features, including routing, switching and stateful firewall.Continue Reading
Mitel VoIP 3300 series controllers: Product overview
The Mitel VoIP platform consists of the 3300 series controllers. With support for up to 2,000 SIP trunks, the 3300 series can replace legacy telephony in small or large businesses.Continue Reading
ShoreTel phone system: Product overview
The ShoreTel VoIP system boasts several voice switches, simplified administration and automated backup. The premises platform is ShoreTel's replacement for PBX telephony.Continue Reading
With Edge, Microsoft implements WebRTC browser support
The new Microsoft Edge browser interoperates with Chrome and Firefox for voice communication. So, is WebRTC browser support finally coming together? Not quite.Continue Reading
Three buying principles for unified communications products
After exploring possible use cases for unified communications systems, examine the value proposition, deployment models and vendor-partner relationship.Continue Reading
How to bring Wi-Fi technology to the classroom
Mobile devices are making their way into school curricula and education institutions must have network infrastructure to support Wi-Fi technology for education.Continue Reading
How Wi-Fi services benefit the retail industry
Retailers are looking for new ways to engage with customers in an increasingly digital space. Watch this video to learn how deploying a Wi-Fi network boosts customer engagement.Continue Reading
Univerge series NEC VoIP: Product overview
The NEC VoIP offerings include the extensive Univerge series and a wide range of compatible IP telephones to accommodate organizations of varying sizes.Continue Reading
KX-TDE Series Panasonic VoIP system: Product overview
Panasonic VoIP offerings include the KX-TDE series, with support for more than 1,000 extensions and up to 64 SIP trunks, providing customers with several configuration options.Continue Reading
New habits reshape collaboration in the workplace
Employee mobility, digital whiteboards, revamped video conferencing and persistent team chat spaces are redefining collaboration in the workplace.Continue Reading
Cisco UCM voice over IP system: Product overview
Designed for small and medium businesses, as well as large enterprises, Cisco UCM provides voice over IP technology that can replace a legacy telephone system.Continue Reading
Adoption of UC cloud services rising, but challenges remain
More enterprises are adopting UC cloud services and moving applications like video and email to the cloud. But roadblocks can impede adoption.Continue Reading
Comparing the leading VoIP vendors and their products
Before purchasing a VoIP system, enterprises need to carry out careful research as VoIP vendors offer intricate products with varying capabilities.Continue Reading
Which WebRTC video codec will prevail?
Cisco recently announced a new WebRTC video codec named Thor, which joins the fray of other video codecs competing for compatibility dominance.Continue Reading
Users praise, critique Microsoft Surface Hub
As early adopters evaluate the Microsoft Surface Hub, shipping of the large-screen collaboration device has been pushed back by four months.Continue Reading
What you need to consider before you buy VoIP
When assessing VoIP systems, first consider VoIP features and functions, then gauge the scope of the service, network needs and plans for expansion.Continue Reading
Top WebRTC use cases for contact centers
While many enterprises ought to explore their own WebRTC use cases, contact centers are leading the way in adoption of the browser-based technology.Continue Reading
What constitutes a modern corporate intranet?
Branding and end-user support could enliven today's corporate intranet. And learn how the intranet's future lies with the 'single pane of glass' concept.Continue Reading
Toshiba IPedge VoIP System Product Overview
The Toshiba IPedge is a secure software-based VoIP system intended to replace legacy telephony.Continue Reading
Three use cases that highlight the benefits of VoIP
Migrating from standard telephony to VoIP can be beneficial. In this article, telephony expert Jon Arnold examines three common VoIP use cases.Continue Reading
Focus on WebRTC use cases to determine if it's right for you
WebRTC use cases can help organizations identify problems and find solutions with the browser-based technology in order to determine if it's right for them.Continue Reading
Analyzing VoIP basics reveals telephony's evolution
Telephony expert Jon Arnold dissects enterprise VoIP basics -- including the technology's evolution and how it works -- and compares it with legacy telephony.Continue Reading
WebRTC security concerns shouldn't deter enterprises
Native media encryption and regular Web browser updates mitigate WebRTC security threats. Authorization and fraud-prevention mechanisms can help, too.Continue Reading
How do you evaluate a potential UC system integrator?
Industry leaders explain the factors that enterprises should consider when selecting a UC system integrator.Continue Reading
What is a UC system integrator?
Industry leaders explain the role of a system integrator when an organization rolls out UC and how it differs from a service provider and VAR.Continue Reading
How to evaluate UCaaS providers' security measures
Make sure potential UCaaS providers address multi-tenancy management, end-to-end encryption and session border controller issues for added security.Continue Reading
RingCentral acquires Glip for team collaboration capabilities
RingCentral acquires Glip to strengthen its portfolio as enterprises put more focus on team collaboration applications.Continue Reading
Ubiety Room launches for interoperable cloud video conferencing
Collaboration Squared launches its Ubiety Room cloud video conferencing service that promises interoperability without having to buy additional hardware.Continue Reading
Video-conferencing hardware fine-tunes music academy's virtual classrooms
Video-conferencing hardware has helped the Iconic Music Academy connect virtual classrooms worldwide with affordable technology.Continue Reading
UC briefs: Plantronics UC headset reduces open workspace noise
In UC news, Plantronics announces a UC headset aimed at reducing background noise in open workspaces, while Tango Networks debuts mobile messaging for Cisco Jabber users.Continue Reading
Polycom RealPresence video platforms, cloud updates unveiled
Polycom has introduced its first WebRTC-based videoconferencing platform. The company has also updated its video library and cloud-based video conferencing platform.Continue Reading
What are the cost benefits of SIP trunking?
Gartner analyst Sorell Slaymaker explains the cost benefits of SIP trunking for enterprises that make the migration from a legacy telephony system.Continue Reading
Microsoft Surface Hub looks to revamp conferencing systems
Combining hardware and software, the Microsoft Surface Hub looks to replace aging conference room equipment.Continue Reading