Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• Better team messaging app security could boost enterprise adoption

  Enhanced team messaging app security, compliance and analytics could kindle adoption across enterprises. As an example, Cisco Spark just unveiled several updates. Continue Reading

• UCaaS vs. CPaaS: Which supports external communications better?

  While UCaaS has its benefits for internal communications, CPaaS takes the lead for external communications. CPaaS expert Tsahi Levent-Levi breaks down the UCaaS vs. CPaaS debate. Continue Reading

• Apple Business Chat looks to polish customer messaging

  Harvesting the power of the iPhone, Safari web browser and other search assets, Apple is looking to cultivate integrated chat between businesses and customers. Continue Reading

• Seeking use cases for digital collaborative whiteboards

  As a fairly new business technology, touchscreen whiteboards are trying to find their way into the enterprise market. Some companies, however, are struggling to find use cases. Continue Reading

• What are the requirements for E911 services for VoIP providers?

  VoIP service providers have specific guidelines to meet to ensure E911 services are properly configured and meet regulatory standards. Learn how to maintain E911 compliance. Continue Reading

• Disadvantages of interactive whiteboards: Cost, lack of interoperability

  Large-screen collaboration devices offer some powerful communications tools. But buyers also need to heed some of the disadvantages of interactive whiteboards.Continue Reading

• How to evaluate video conference systems to find the best

  Video conferencing systems are no longer bulky, on-premises behemoths; learn what's new and how to choose the best video conferencing for your company.Continue Reading

• Cloud video services offer business-grade quality

  With advancements in cloud video services and public internet stability, business video calling now offers additional benefits, such as improved quality and reliability.Continue Reading

• Will customer service chatbots replace contact-center agents?

  The advent of AI and chatbots for customer service does not signal the end of contact-center agents. Learn why agents and chatbots can work together to create better customer service.Continue Reading

• UCC investments propel digital transformation initiatives

  Many organizations are implementing digital transformation initiatives to boost productivity, cut costs and increase revenue. But how do organizations ensure the success of their digital ...Continue Reading

• UCaaS providers reap the benefits of changing attitudes toward cloud

  Many organizations are viewing UCaaS as a more secure alternative to their on-premises technologies. Is it time for you to consider unified communications as a service?Continue Reading

• End-to-end messaging encryption gives customers key controls

  As enterprises adopt team chat applications, IT leaders should examine security tools. End-to-end encryption, for example, can provide key access to messaging servers.Continue Reading

• Finding the best communications platform as a service for your firm

  Be sure to outline the business case and evaluate CPaaS vendors before you decide a communications platform as a service is right for your company.Continue Reading

• How UC mobile apps could vanish from smartphone screens

  UC mobility has lacked adoption, but the solution could be invisibility, as software tools and mobile carriers can now hide UC calling features within smartphones.Continue Reading

• Polycom camera focused on audio and visual innovation

  A Polycom camera has won this month's Network Innovation Award. The EagleEye Director II enhances video meetings with picture-in-picture technology and data analytics.Continue Reading