Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• How AI services are converging with unified communications

  Though still in early days, the nexus of artificial intelligence and unified communications is emerging, as AI tools could help streamline collaboration processes. Continue Reading

• Do embedded communications require CPaaS or WebRTC?

  When deploying embedded communications, some enterprises might consider CPaaS or WebRTC support. But one expert explains why CPaaS and WebRTC should not be compared. Continue Reading

• How messaging platforms disrupted the UC market

  These days, disruption and innovation entwine like a hashtag. As an example, Slack and other messaging platforms have ruffled the unified communications market with a new way of working and ... Continue Reading

• How do Google business collaboration tools compare with Office 365?

  Google's enterprise collaboration suite offers organizations an array of cloud collaboration tools. But it faces tough competition from the market leader, Microsoft Office 365. Continue Reading

• Unified critical communications reinforce employee safety

  Enterprises face potential threats every day, whether it's an office shooting or cyberattack. Critical communication tools, however, can help protect employees and operations. Continue Reading

• How to select a communications platform as a service

  Identifying the best communications platform as a service for your company is a complex task. This guide shows you how to evaluate vendors and buy the right CPaaS.Continue Reading

• Enterprise 911 services need proper call routing, user tracking

  Mobile workers and government rules could force enterprises to enhance their 911 services. In particular, call routing and employee-location management are key issues.Continue Reading

• New software and cloud trends support enterprise collaboration evolution

  Digital transformation plans are becoming popular; and for some organizations, enterprise collaboration is at the heart of it all. The days of collaborating only in the office with a set number of ...Continue Reading

• A guide to choosing the best video conferencing tool for your business

  As video conferencing vendors multiply, customers might struggle to find the right video conferencing tool. Here's a roadmap to selecting the best fit for your company.Continue Reading

• Communication APIs have some unpredictable traits

  Programming a communications API should be pretty seamless. But watch out for the asynchronous nature of the technology and unpredictable user behavior.Continue Reading

• WebRTC market expected to see more gradual changes

  In the new year, track these WebRTC market trends -- the proliferation of API platforms, the adoption of live broadcast streaming, and whatever Microsoft and Apple decide to do.Continue Reading

• Zoom meetings jettison complex video infrastructure

  With cloud-based video meetings from Zoom Video Conferencing, businesses can host collaborative online meetings in the office and on mobile devices without a complex video conferencing infrastructure.Continue Reading

• Is team chat the evolution of business social software?

  As a younger generation of workers favors messaging-based communication, team chat apps have emerged to fit the changing needs for business social software.Continue Reading

• Team messaging apps go mainstream, could have ripple effect

  As team messaging applications such as Slack and Cisco Spark grow in popularity, they could decrease reliance on email, 1-800 customer service numbers and even LinkedIn.Continue Reading

• Team chat apps: Please talk amongst yourselves

  Small talk can yield a big return on investment. In an age when most workplace communication happens digitally, team messaging apps -- and their GIFs -- boost morale.Continue Reading