Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• Mobile unified communications market has growing pains

  The mobile UC market needs to offer products that make access to voice, text and video platforms simple, which means enterprises will rely on native device apps in the meantime. Continue Reading

• What are practical applications of contact-center analytics?

  Analytics can be vital to optimize contact-center and agent performance. UC expert Jon Arnold explains two analytics use cases and the key metrics to measure in the contact center. Continue Reading

• Take advantage of embedded communications with CPaaS

  To successfully deploy CPaaS, organizations must understand the communications APIs offered by vendors, the state of the CPaaS market and the use cases that drive the technology. Continue Reading

• Video conferencing usage gets new analytics to gauge ROI

  Instead of assuming video ROI success, enterprises can now see a correlation between video conferencing usage and productivity with the help of new analytics tools. Continue Reading

• How do you evaluate CPaaS vendors?

  Four attributes are necessary to examine providers in the CPaaS market. Find the right offering for your organization's communications and workflow needs. Continue Reading

• Intent-based networking simplifies traffic management of UC apps

  Intent-based networking can help enterprise IT groups streamline and automate the configuration and management of real-time voice and video communications.Continue Reading

• Dissecting Siris Capital's Polycom acquisition a year later

  The Mitel-Polycom-Siris love triangle was the UC story of the summer last year. Now, a year later, what has transpired? How was Polycom's year under Siris ownership?Continue Reading

• Intuit simplifies video meetings, consolidates providers

  Intuit's complex video environment frustrated IT and end users. The company consolidated to a single video conferencing provider to enhance video meetings across the organization.Continue Reading

• What are some trending and emerging API use cases?

  Communication APIs offer a wide range of uses for enterprises. Discover some of the leading and emerging use cases for organizations today.Continue Reading

• Keeping cloud-based unified communications grounded

  Cloud-based unified communications brings with it a chance for networking pros to transform and innovate their networks -- and their own IT skill sets.Continue Reading

• Is a communications API SLA strong enough for enterprises?

  When downtime occurs, an API service-level agreement should pinpoint customer and vendor responsibilities. Enterprises will need to monitor their API SLA closely.Continue Reading

• Better team messaging app security could boost enterprise adoption

  Enhanced team messaging app security, compliance and analytics could kindle adoption across enterprises. As an example, Cisco Spark just unveiled several updates.Continue Reading

• UCaaS vs. CPaaS: Which supports external communications better?

  While UCaaS has its benefits for internal communications, CPaaS takes the lead for external communications. CPaaS expert Tsahi Levent-Levi breaks down the UCaaS vs. CPaaS debate.Continue Reading

• Apple Business Chat looks to polish customer messaging

  Harvesting the power of the iPhone, Safari web browser and other search assets, Apple is looking to cultivate integrated chat between businesses and customers.Continue Reading

• Seeking use cases for digital collaborative whiteboards

  As a fairly new business technology, touchscreen whiteboards are trying to find their way into the enterprise market. Some companies, however, are struggling to find use cases.Continue Reading