Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• How the net neutrality ruling could disrupt UC services

  Repealing net neutrality could raise operating costs for businesses as they try to maintain reliable voice and video communications across the internet. Continue Reading

• How do you get started with contact-center AI?

  Creating an AI project for the contact center means defining the business problem AI should solve and finding the right developer to make the project a reality. Continue Reading

• The leading team collaboration tools offer numerous options

  As organizations assess team collaboration apps, they need to evaluate the full extent of a deployment, including app integrations, administrator options and pricing plans. Continue Reading

• Five predictions for communication and collaboration trends in 2018

  In the new year, watch for team collaboration tools to become the primary user interface. And one UC vendor might mark the end of life for its on-premises platform. Continue Reading

• Is UC or CPaaS better for mobile communication and collaboration?

  Organizations can choose between CPaaS and UC for mobile communications apps. The internal and external communications needs of employees will determine which approach to take. Continue Reading

• The omnichannel contact center is now mandatory

  The phone is still the preferred mode of communications across all age groups for consumers dealing with contact centers, according to a recent survey.Continue Reading

• The UC experience can unite or divide end users and IT

  This year, unified communications vendors heavily pursued the so-called experience of collaboration sessions. But IT and end-user experiences can differ greatly.Continue Reading

• What are benefits of Microsoft Teams collaboration for call centers?

  Call centers are replacing landline-based PBX systems with VoIP platforms, freeing agents to work from anywhere. Microsoft's offering is one platform option.Continue Reading

• Six questions to ask before buying a team collaboration app

  Before you vet the different cloud collaboration tools, you should examine your list of considerations and determine how each vendor can address them.Continue Reading

• Cloud communication services are not for everyone

  Large enterprises, in particular, have been wary of adopting cloud-based communications for a variety of reasons. But that sentiment might be changing.Continue Reading

• IT leaders shouldn't underestimate business messaging

  While real-time voice communications are central to the collaboration process, team messaging apps have emerged to play an important role in everyday business communications.Continue Reading

• Workplace by Facebook, Amazon Chime and Walmart -- too big to ignore

  A little more than a year ago, Facebook crashed the unified communications party. The largest social network in the world launched Workplace by Facebook, a collaborative platform for business ...Continue Reading

• Five trends driving collaboration in the digital workforce

  The workforce is evolving as organizations focus their efforts on digital transformation strategies. New approaches to technology are influencing employee productivity and collaboration. Five key ...Continue Reading

• How click-to-call buttons threaten call center security

  For contact centers, click-to-call capabilities add another layer of security concerns. Denial-of-service attacks and premium rate fraud can be especially harmful.Continue Reading

• Does an API deployment only involve developers?

  API development requires not only programmers and developers, but the business insight of legacy IT. Learn why employees with legacy backgrounds are vital to an API strategy.Continue Reading