Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• The key to integrating communications is the right CPaaS provider

  Organizations that plan on integrating communications with their business apps must carefully evaluate potential communications platform as a service providers to find the best fit. Continue Reading

• Communications platform bundles make APIs more valuable

  Organizations can leverage communications platform as a service with bundles that offer all the capabilities they need for embedded communications in their business applications. Continue Reading

• Find the UCaaS providers and products that meet your needs

  This guide provides insights to help you determine if your organization could benefit from cloud-based unified communications and how to navigate the buying process. Continue Reading

• UC, contact-center integration rife with obstacles

  If enterprises are looking to integrate unified communications and contact-center services, they'll need to overcome any concerns they have about cloud technology. Continue Reading

• UC mobile apps get tighter Apple integration, but challenges remain

  Apple's CallKit does not offer full integration with UC mobile apps, but it's a step in the right direction, as vendors look to improve the UC experience on iOS devices. Continue Reading

• Three reasons to integrate contact-center services and UC

  The current synergies between unified communications and the contact center are unmistakable, as cloud technology helps transform the customer-facing experience.Continue Reading

• Exploring the Blue Jeans video conferencing service and apps

  High interoperability with other video conferencing providers and no on-premises hardware are the fabric of the Blue Jeans video conferencing service.Continue Reading

• Comparing the top video conferencing vendors and their products

  Finding the right video conferencing product depends on the size of your business and your particular use case. On-premises and cloud services are also a key consideration.Continue Reading

• How do cloud subscription models differ for UC platforms?

  Organizations that want to deploy UC cloud services like UCaaS and CPaaS must understand how cloud subscription models differ in terms of price and functionality.Continue Reading

• The five organizational stages of adopting UCC technology

  End users are embracing collaboration in new ways as they use multiple devices to complete their tasks, but they expect communication to flow seamlessly through all their devices as they work. ...Continue Reading

• ShoreTel Connect CLOUD: UC as a service product overview

  ShoreTel Connect CLOUD provides several software and hardware components, including a collaboration suite, mobility app, IP phones and contact-center capabilities.Continue Reading

• ISDN, T1 and E1: What are the differences?

  T1 and E1 network links have been used in networks for years, as has ISDN in some countries. Our expert looks at the differences among them and new networking options taking their places.Continue Reading

• Interactive Intelligence PureCloud: UCaaS product overview

  The Interactive Intelligence PureCloud platform provides a cloud-based suite of communications, collaboration and contact-center applications aimed at organizations of all sizes.Continue Reading

• Avaya cloud UC product overview: IP Office, OnAvaya and Avaya UCaaS

  Flexible licensing and contact-center capabilities are just some of the strengths of Avaya cloud UC products, which include IP Office, OnAvaya and Avaya UCaaS.Continue Reading

• Mitel MiCloud: UC as a service product overview

  With features such as contact center support and integration with Salesforce, the Mitel MiCloud unified communications system is suitable for small and large organizations.Continue Reading