Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• Cloud contact center benefits include simplicity, integrations

  More organizations are putting their contact center in the cloud to simplify and integrate their agent communications. But other organizations are taking a hybrid approach. Continue Reading

• Vonage Business Cloud offers midmarket cloud-native UCaaS

  Adding a Vonage cloud business option for the underserved midmarket, ZK Research says new UCaaS option was built with a cloud-native approach to accommodate market changes quickly. Continue Reading

• What's driving the adoption of WebRTC services today?

  WebRTC adoption is influenced by the ecosystem around the technology, including browser support and commercial products. Emerging technologies could also affect future deployments. Continue Reading

• Communication API vendors offer serverless architecture benefits

  A serverless architecture benefits communication developers in several ways, including fewer maintenance tasks, automated scalability and quicker time to market. Continue Reading

• Which business messaging app will prevail in the contact center?

  Apple, Facebook and Google are rolling out messaging apps that connect businesses and consumers. As a result, contact centers should consider an omnichannel messaging strategy. Continue Reading

• Is the virtual SBC market poised for rapid growth?

  Recent market developments and research indicate virtual SBC products could see a significant upswing, as companies find success with virtualized offerings.Continue Reading

• Evaluate team collaboration tools to increase productivity

  Organizations need to consider several factors when buying a team collaboration tool, including deployment options and security features.Continue Reading

• Consolidating overlapping tools for enterprise collaboration

  Tools for enterprise collaboration are most effective when users work on the same platform. Consider these best practices to consolidate overlapping features.Continue Reading

• How the top cloud collaboration tools stack up

  Team collaboration apps have saturated the UC market. See how the leading products compare on calling features, video conferencing support, pricing and other criteria.Continue Reading

• Emerging technologies to fuel collaboration industry growth

  Business communications is getting more contextual and intelligent, thanks to emerging technologies, such as AI and APIs. UCC tools are adapting to these new trends.Continue Reading

• How to navigate the enterprise collaboration market

  When evaluating enterprise collaboration services, first look inward at your company needs. Some key collaboration criteria include scalability, security and uptime.Continue Reading

• Evaluating UCaaS providers: How to choose the right one

  The unified communications-as-a-service market is diverse and growing. Learn how to analyze UCaaS offerings and select a provider that aligns with your present and future needs.Continue Reading

• Forecasting the future of the unified communications industry

  New trends are reshaping the unified communications industry as organizations embrace the cloud and employees push new methods of collaboration. These trends are influencing the direction of UC ...Continue Reading

• WebRTC support widens, but codec conflicts could erupt

  In the world of WebRTC, expect the video codec wars to ramp back up in 2018. Also, learn how browsers could become irrelevant in the web-based communications tool.Continue Reading

• How the net neutrality ruling could disrupt UC services

  Repealing net neutrality could raise operating costs for businesses as they try to maintain reliable voice and video communications across the internet.Continue Reading