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Communication Integration with Enterprise Applications

• New UC vendor trends shaping enterprise communications market

  With more enterprises looking for a single vendor to meet all of their communications needs, vendors are adding to their portfolios to create more complete communications offerings. Continue Reading

• How does embedded video fit into unified communications strategies?

  Video communications have gained popularity in UC. Our expert explains how embedded video can enhance the communications experience beyond customer-facing applications. Continue Reading

• The time for the omnichannel contact center is now

  Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach. After years of discussion but low ... Continue Reading

• Reaping the business benefits of collaboration tools

  Does your strategy for collaboration tools encompass cost, meeting requirements and make the best use of available hardware and software? Continue Reading

• AI in contact centers offers agents behavioral analytics

  Contact center AI offers tools to help agents provide better customer service through behavioral analytics. But AI may also present some privacy concerns. Continue Reading

• Apple Business Chat vs. WhatsApp business messaging API partners

  WhatsApp is taking a different approach than Apple when it comes to business messaging APIs. Tsahi Levent-Levi explains how WhatsApp is differentiating with vendor partnerships.Continue Reading

• How are contact center vendors using APIs?

  APIs are gaining relevance, as contact centers move to a more omnichannel experience. API expert Tsahi Levent-Levi explains how contact centers work with CPaaS providers.Continue Reading

• Integrating unified communications products and other UC trends

  Communications and collaboration in the enterprise has never been more business essential. Learn how to make sense, and best use, of the latest UC products and services.Continue Reading

• Voice assistants present new challenges for call clarity

  Virtual assistant devices and applications offer ease and convenience when placing phone calls, but they could pose problems in terms of audio quality.Continue Reading

• CPaaS brings contextual communication to customer interactions

  Organizations that want to compete in an increasingly digital world and improve customer experience will find contextual communication benefits with communications platform as a service. Customers ...Continue Reading

• Benefits of artificial intelligence in communication

  Enterprises that want to enhance their UC strategies can see several benefits of artificial intelligence in communication, collaboration, information access and UC endpoint control.Continue Reading

• Open UC platforms improve communication workflow, but carry risks

  An API-based integration between UC and business apps can improve workflows and contextual communication. But the integrations may carry security risks.Continue Reading

• How will speech technologies integrate with UC apps?

  Analyst Jon Arnold examines use cases for speech technologies in the enterprise and explains how UC vendors expect to add speech tools to their platforms.Continue Reading

• CPaaS vs. UCaaS platform: Which should you choose?

  While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg.Continue Reading

• Communication API vendors offer serverless architecture benefits

  A serverless architecture benefits communication developers in several ways, including fewer maintenance tasks, automated scalability and quicker time to market.Continue Reading