Evaluate

Communication Integration with Enterprise Applications

• How to evaluate and prepare your organization for a CPaaS platform

  Before deploying CPaaS, you must evaluate your organization's need for embedded communications. Plus, vendor stability and API features should be carefully examined. Continue Reading

• How do you evaluate embedded communications use cases?

  Most embedded communications use cases focus on customer-facing interactions. Learn how to evaluate the use cases that would benefit from embedding communications. Continue Reading

• Speech technology applications evolve for new use cases

  Speech technology has become a popular tool, and the addition of AI has led to more powerful use cases. Learn how AI-driven speech technology can benefit your organization. Continue Reading

• Know the security risks of CPaaS and communication APIs

  Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks. Continue Reading

• 7 key trends driving the CPaaS market and its vendors

  Do you know where the CPaaS market is headed? Expert Tsahi Levent-Levi breaks down the seven trends that are influencing how vendors offer their services. Continue Reading

• What are potential use cases for meeting room software?

  It's likely that even your hardware-based meeting room is making use of software. Our expert explains where software fits into meeting rooms and its use cases.Continue Reading

• 5 UC trends that drove headlines in 2018

  From Cisco merging Spark and Webex to Microsoft's Teams migration, take a look back at the top UC news stories of 2018 and the UC trends that drove them.Continue Reading

• Team communication apps see surge in enterprise adoption

  The adoption of team communication apps is on the rise, as enterprises focus on improving workflow and efficiency through contextualized communication.Continue Reading

• New UC vendor trends shaping enterprise communications market

  With more enterprises looking for a single vendor to meet all of their communications needs, vendors are adding to their portfolios to create more complete communications offerings.Continue Reading

• How does embedded video fit into unified communications strategies?

  Video communications have gained popularity in UC. Our expert explains how embedded video can enhance the communications experience beyond customer-facing applications.Continue Reading

• The time for the omnichannel contact center is now

  Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach. After years of discussion but low ...Continue Reading

• Reaping the business benefits of collaboration tools

  Does your strategy for collaboration tools encompass cost, meeting requirements and make the best use of available hardware and software?Continue Reading

• AI in contact centers offers agents behavioral analytics

  Contact center AI offers tools to help agents provide better customer service through behavioral analytics. But AI may also present some privacy concerns.Continue Reading

• Apple Business Chat vs. WhatsApp business messaging API partners

  WhatsApp is taking a different approach than Apple when it comes to business messaging APIs. Tsahi Levent-Levi explains how WhatsApp is differentiating with vendor partnerships.Continue Reading

• How are contact center vendors using APIs?

  APIs are gaining relevance, as contact centers move to a more omnichannel experience. API expert Tsahi Levent-Levi explains how contact centers work with CPaaS providers.Continue Reading