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Communication Integration with Enterprise Applications

• Should you buy communication APIs from a UC or CPaaS vendor?

  Organizations can deploy communication APIs from their UC provider or a stand-alone CPaaS provider. Learn why communication requirements will influence the vendor decision. Continue Reading

• Determining the business benefits of CPaaS use cases

  Deploying CPaaS can improve business efficiency. But the success of CPaaS use cases depends on the benefits outweighing service implementation and development costs. Continue Reading

• Cisco collaboration products unify UC, admin and productivity tools

  In this roundup of UC blogs, analysts discuss the evolution of Cisco collaboration products, voice recognition in collaboration workflows and how AI benefits productivity suites. Continue Reading

• Live enterprise video streaming driving market disruption

  Live broadcasts, user-created content and webinars are increasing in popularity. Learn what capabilities are shaping the way organizations approach enterprise video. Continue Reading

• The top 5 CPaaS market trends to track in 2020

  Expect to see changes in the CPaaS market in 2020 as vendors focus on low-code/no-code development, omnichannel services and machine learning capabilities. Continue Reading

• Biggest UC trends revealed in top news stories of 2019

  Vendor partnerships and interoperability initiatives are a few of the UC trends that made headlines in 2019. Take a look back at some of the top stories from the past year.Continue Reading

• 5 UC and collaboration trends driving market evolution in 2020

  As 2019 comes to a close, take a look forward to the unified communications and collaboration trends predicted to transform the UC market in 2020.Continue Reading

• CPaaS market evolves to meet changing business needs

  Changing user needs are transforming the CPaaS market as vendors look to provide tools for nondevelopers and enhance communications API capabilities.Continue Reading

• The advantages of video calling drive business competition

  Established companies can have a hard time competing with younger cloud-native competitors. But the advantages of video calling can level the playing field.Continue Reading

• How do no-code applications benefit from CPaaS APIs?

  Low-code and no-code applications are gaining traction in the CPaaS market as vendors offer capabilities that reduce coding requirements for developers.Continue Reading

• Team collaboration platform benefits and challenges

  Productivity can improve when organizations adopt team collaboration platforms. Learn the benefits and challenges of adopting a team collaboration platform.Continue Reading

• Modern workspaces balance business and employee needs

  In this roundup of UC blogs, analysts discuss the trends driving modern workspaces, how 5G could support augmented reality in the enterprise and the future of CPaaS.Continue Reading

• How are vendors innovating video conferencing features?

  Now that video has matured, vendors are looking for new ways to innovate video conferencing features. Learn what new capabilities are likely to come to video conferencing.Continue Reading

• Know the ingredients for team collaboration app success

  Team collaboration apps are everywhere, but deploying them isn't an immediate recipe for success for organizations looking to improve workflow collaboration. Attitudes toward the role of team ...Continue Reading

• How to evaluate and prepare your organization for a CPaaS platform

  Before deploying CPaaS, you must evaluate your organization's need for embedded communications. Plus, vendor stability and API features should be carefully examined.Continue Reading

• How do you evaluate embedded communications use cases?

  Most embedded communications use cases focus on customer-facing interactions. Learn how to evaluate the use cases that would benefit from embedding communications.Continue Reading

• Speech technology applications evolve for new use cases

  Speech technology has become a popular tool, and the addition of AI has led to more powerful use cases. Learn how AI-driven speech technology can benefit your organization.Continue Reading

• Know the security risks of CPaaS and communication APIs

  Learn how your data may be at risk when deploying CPaaS and communication APIs and how to protect your organization from potential data security risks.Continue Reading

• 7 key trends driving the CPaaS market and its vendors

  Do you know where the CPaaS market is headed? Expert Tsahi Levent-Levi breaks down the seven trends that are influencing how vendors offer their services.Continue Reading

• What are potential use cases for meeting room software?

  It's likely that even your hardware-based meeting room is making use of software. Our expert explains where software fits into meeting rooms and its use cases.Continue Reading

• 5 UC trends that drove headlines in 2018

  From Cisco merging Spark and Webex to Microsoft's Teams migration, take a look back at the top UC news stories of 2018 and the UC trends that drove them.Continue Reading

• Team communication apps see surge in enterprise adoption

  The adoption of team communication apps is on the rise, as enterprises focus on improving workflow and efficiency through contextualized communication.Continue Reading

• New UC vendor trends shaping enterprise communications market

  With more enterprises looking for a single vendor to meet all of their communications needs, vendors are adding to their portfolios to create more complete communications offerings.Continue Reading

• How does embedded video fit into unified communications strategies?

  Video communications have gained popularity in UC. Our expert explains how embedded video can enhance the communications experience beyond customer-facing applications.Continue Reading

• The time for the omnichannel contact center is now

  Editor's note: In this opinion piece, industry analyst Zeus Kerravala shares his thoughts on the omnichannel contact center and Talkdesk's latest approach. After years of discussion but low ...Continue Reading

• Reaping the business benefits of collaboration tools

  Does your strategy for collaboration tools encompass cost, meeting requirements and make the best use of available hardware and software?Continue Reading

• AI in contact centers offers agents behavioral analytics

  Contact center AI offers tools to help agents provide better customer service through behavioral analytics. But AI may also present some privacy concerns.Continue Reading

• Apple Business Chat vs. WhatsApp business messaging API partners

  WhatsApp is taking a different approach than Apple when it comes to business messaging APIs. Tsahi Levent-Levi explains how WhatsApp is differentiating with vendor partnerships.Continue Reading

• How are contact center vendors using APIs?

  APIs are gaining relevance, as contact centers move to a more omnichannel experience. API expert Tsahi Levent-Levi explains how contact centers work with CPaaS providers.Continue Reading

• Integrating unified communications products and other UC trends

  Communications and collaboration in the enterprise has never been more business essential. Learn how to make sense, and best use, of the latest UC products and services.Continue Reading

• Voice assistants present new challenges for call clarity

  Virtual assistant devices and applications offer ease and convenience when placing phone calls, but they could pose problems in terms of audio quality.Continue Reading

• CPaaS brings contextual communication to customer interactions

  Organizations that want to compete in an increasingly digital world and improve customer experience will find contextual communication benefits with communications platform as a service. Customers ...Continue Reading

• Benefits of artificial intelligence in communication

  Enterprises that want to enhance their UC strategies can see several benefits of artificial intelligence in communication, collaboration, information access and UC endpoint control.Continue Reading

• Open UC platforms improve communication workflow, but carry risks

  An API-based integration between UC and business apps can improve workflows and contextual communication. But the integrations may carry security risks.Continue Reading

• How will speech technologies integrate with UC apps?

  Analyst Jon Arnold examines use cases for speech technologies in the enterprise and explains how UC vendors expect to add speech tools to their platforms.Continue Reading

• CPaaS vs. UCaaS platform: Which should you choose?

  While the CPaaS vs. UCaaS debate might focus on overlapping features, the two technologies can be complementary, according to industry analyst Michael Brandenburg.Continue Reading

• Communication API vendors offer serverless architecture benefits

  A serverless architecture benefits communication developers in several ways, including fewer maintenance tasks, automated scalability and quicker time to market.Continue Reading

• Emerging technologies to fuel collaboration industry growth

  Business communications is getting more contextual and intelligent, thanks to emerging technologies, such as AI and APIs. UCC tools are adapting to these new trends.Continue Reading

• How to navigate the enterprise collaboration market

  When evaluating enterprise collaboration services, first look inward at your company needs. Some key collaboration criteria include scalability, security and uptime.Continue Reading

• How do you get started with contact-center AI?

  Creating an AI project for the contact center means defining the business problem AI should solve and finding the right developer to make the project a reality.Continue Reading

• Is UC or CPaaS better for mobile communication and collaboration?

  Organizations can choose between CPaaS and UC for mobile communications apps. The internal and external communications needs of employees will determine which approach to take.Continue Reading

• The UC experience can unite or divide end users and IT

  This year, unified communications vendors heavily pursued the so-called experience of collaboration sessions. But IT and end-user experiences can differ greatly.Continue Reading

• How click-to-call buttons threaten call center security

  For contact centers, click-to-call capabilities add another layer of security concerns. Denial-of-service attacks and premium rate fraud can be especially harmful.Continue Reading

• Does an API deployment only involve developers?

  API development requires not only programmers and developers, but the business insight of legacy IT. Learn why employees with legacy backgrounds are vital to an API strategy.Continue Reading

• Fully integrated UC&C challenges vendors, enterprises

  Vendors are busy integrating UC&C applications into one platform and moving to cloud-based services. But enterprises only want the specific features their business needs demand.Continue Reading

• Virtual assistant apps not quite geared for businesses, yet

  While popular among consumers, virtual assistant tools are not exactly deployed in enterprises. But IT leaders are showing interest in this emerging business technology.Continue Reading

• How do APIs affect enterprise communications systems?

  Communications APIs can change how organizations use their communications infrastructure. API expert Tsahi Levent-Levi explains the two ways APIs reshape enterprise telephony.Continue Reading

• Mobile unified communications market has growing pains

  The mobile UC market needs to offer products that make access to voice, text and video platforms simple, which means enterprises will rely on native device apps in the meantime.Continue Reading

• Take advantage of embedded communications with CPaaS

  To successfully deploy CPaaS, organizations must understand the communications APIs offered by vendors, the state of the CPaaS market and the use cases that drive the technology.Continue Reading

• How do you evaluate CPaaS vendors?

  Four attributes are necessary to examine providers in the CPaaS market. Find the right offering for your organization's communications and workflow needs.Continue Reading

• What are some trending and emerging API use cases?

  Communication APIs offer a wide range of uses for enterprises. Discover some of the leading and emerging use cases for organizations today.Continue Reading

• Keeping cloud-based unified communications grounded

  Cloud-based unified communications brings with it a chance for networking pros to transform and innovate their networks -- and their own IT skill sets.Continue Reading

• Is a communications API SLA strong enough for enterprises?

  When downtime occurs, an API service-level agreement should pinpoint customer and vendor responsibilities. Enterprises will need to monitor their API SLA closely.Continue Reading

• UCaaS vs. CPaaS: Which supports external communications better?

  While UCaaS has its benefits for internal communications, CPaaS takes the lead for external communications. CPaaS expert Tsahi Levent-Levi breaks down the UCaaS vs. CPaaS debate.Continue Reading

• Twilio API suite pushes CPaaS market evolution

  Twilio has introduced a new set of APIs that foster multichannel communications. The new suite of products is expected to push the evolution of the CPaaS market.Continue Reading

• How can near-real-time communication modes offer context?

  While text-based communication is growing in popularity, it lacks the context of voice or video communication. UC expert Jon Arnold explains how contextual communications can fill the gap.Continue Reading

• How do communication APIs affect the corporate network?

  When integrating API media throughout your network, consider the types of communications taking place. Video, in particular, can gobble up network resources.Continue Reading

• How does WebRTC deliver contextual communication?

  WebRTC can offer businesses contextual information when communicating inside and outside their organizations. Learn how WebRTC communication provides context for users.Continue Reading

• Unified communications platforms get contextual, customizable

  UC clients often undergo evolutionary development, rather than revolutionary changes. See how two vendors in particular are looking to advance enterprise communications.Continue Reading

• Do communication APIs complement or challenge UC products?

  Embedded communications, like click-to-call or click-to-video, can enhance business workflows. But are these new API tools ready for enterprise use?Continue Reading

• Do embedded communications require CPaaS or WebRTC?

  When deploying embedded communications, some enterprises might consider CPaaS or WebRTC support. But one expert explains why CPaaS and WebRTC should not be compared.Continue Reading

• Enterprise 911 services need proper call routing, user tracking

  Mobile workers and government rules could force enterprises to enhance their 911 services. In particular, call routing and employee-location management are key issues.Continue Reading

• Communication APIs have some unpredictable traits

  Programming a communications API should be pretty seamless. But watch out for the asynchronous nature of the technology and unpredictable user behavior.Continue Reading

• WebRTC market expected to see more gradual changes

  In the new year, track these WebRTC market trends -- the proliferation of API platforms, the adoption of live broadcast streaming, and whatever Microsoft and Apple decide to do.Continue Reading

• Track these six UC and collaboration trends in 2017

  The 2017 forecast for unified communications trends includes a flurry of APIs, a steady stream of video, a team-messaging tempest and, of course, a high chance of clouds.Continue Reading

• CPaaS and API trends: Forecasting the future of embedded communications

  The CPaaS and API market has been bustling this past year, with acquisitions and new vendors emerging. Let's take a look at some of the API trends to track in 2017.Continue Reading

• UCaaS-to-SaaS integrations lend competitive advantage in enterprise

  SaaS integrations that connect UCaaS platforms with business-critical systems such as Salesforce can dramatically improve the efficiency of existing workflows in the enterprise.Continue Reading

• SaaS-collaboration integrations: Let's talk, cloud to cloud

  It's time for clouds to get social. SaaS-collaboration integrations can ease multicloud woes in the enterprise and may ultimately boost the bottom line.Continue Reading

• Decoding the CPaaS market: A look at vendors, products and customers

  Communications platform as a service, or CPaaS, came to life in 2016. The evolving market exudes a dual nature with two kinds of customers, products and vendors emerging.Continue Reading

• Vidyo migrating to video APIs from enterprise video conferencing

  With its video platform as a service, Vidyo is focused on embedding video into workflows. But is this focus too narrow, or can it be positioned as a leading platform?Continue Reading

• Why aren't more enterprises using WebRTC?

  WebRTC support -- and a lack thereof -- has a major effect on the understanding of the technology. Learn why some aren't using WebRTC and its alternative options.Continue Reading

• Communications platform bundles make APIs more valuable

  Organizations can leverage communications platform as a service with bundles that offer all the capabilities they need for embedded communications in their business applications.Continue Reading

• The key to integrating communications is the right CPaaS provider

  Organizations that plan on integrating communications with their business apps must carefully evaluate potential communications platform as a service providers to find the best fit.Continue Reading

• The five organizational stages of adopting UCC technology

  End users are embracing collaboration in new ways as they use multiple devices to complete their tasks, but they expect communication to flow seamlessly through all their devices as they work. ...Continue Reading

• Integrate communications and business apps with CPaaS

  CPaaS is the next step in unified communications as the ability to integrate communications in business apps becomes a necessity for increasingly digital organizations.Continue Reading

• How to manage Cisco and Microsoft UC integration

  Client complexities, overlapping apps and different user interfaces are just some of the challenges IT leaders juggle when managing Cisco and Microsoft integrations.Continue Reading

• Twilio enterprise plan features security controls, transparent pricing

  Twilio's new enterprise API platform offers security features, administrative controls and transparent pricing. The Twilio enterprise plan costs at least $15,000 a month.Continue Reading

• Apigee acquisition boosts Google's API management services

  By acquiring Apigee's API platform, Google can augment its infrastructure-as-a-service offering, add enterprise mobility connections and tap into Apigee's solid customer base.Continue Reading

• Cisco Spark, Slack ignite fledgling team messaging market

  Emerging team messaging platforms have great potential. Cisco Spark, in particular, is poised to affect the UC market, but widespread enterprise adoption remains unclear.Continue Reading

• How has the WebRTC codec clash affected adoption?

  WebRTC expert Tsahi Levent-Levi explains how video codec discord has affected WebRTC adoption. Take a closer look at why a vendor or organization wouldn't adopt the technology.Continue Reading

• Top 10 considerations for video conferencing products

  Video conferencing is undergoing considerable change, as cloud-based options shake up the industry. This video conferencing checklist helps buyers evaluate the evolving products.Continue Reading

• Take this WebRTC architecture quiz to boost your tech skills

  The WebRTC architecture demands widespread knowledge of different computer science disciplines. Take this quiz to test your WebRTC technical expertise.Continue Reading

• Understand WebRTC basics to maximize deployment and adoption

  To capitalize on WebRTC technology, organizations must understand its basic functionality and address its challenges. Read on to learn more about WebRTC basics.Continue Reading

• Is the Google Hangouts app becoming a pure enterprise play?

  Skype for Business? How about Hangouts for Business? Google has unbundled consumer-centric communication apps from Hangouts, leaving it to focus squarely on enterprises.Continue Reading

• CPaaS fuses communications apps with business workflows

  Communications platform as a service, or CPaaS, can fortify business processes. But IT leaders need to educate internal developers on the availability of these emerging tools.Continue Reading

• How will WebRTC development evolve in the coming year?

  WebRTC development is expected to see significant progress, including new media flows and video codec support. Check out these six key areas that should see noteworthy upgrades.Continue Reading

• WebRTC API library bolstered by servers, platforms, SDKs

  The WebRTC library provides helpful tools for browser-based, real-time communications, but it still needs help from servers, platforms and software developer kits.Continue Reading

• New video conferencing services highlight UC market trends

  CafeX, Cisco and Vidyo show off their latest video collaboration services at Enterprise Connect. Innovations include browser-based conferencing and cloud-based API frameworks.Continue Reading

• Team messaging apps face hype vs. adoption dilemma

  Slack and other team messaging apps are popular among enterprise workers, even as IT departments try to figure out if these apps are right for their organizations.Continue Reading

• WebRTC conference to gauge the technology's progress

  A WebRTC conference at Enterprise Connect will check the health of the browser-based communications technology, as many enterprises are using WebRTC without knowing it.Continue Reading

• Cloud, team chat apps top trends at UC conference

  UC analyst Irwin Lazar previews Enterprise Connect 2016. He highlights the latest cloud advancements, team chat collaboration applications and vendor strategies.Continue Reading

• WebRTC adoption slowed by browser incompatibility

  The lack of browser support and video codec interoperability has slowed WebRTC adoption. Yet, many organizations are using the browser-based technology and don't even know it.Continue Reading

• As Chrome adds VP9 codec support, enterprises must adapt

  Google Chrome recently announced VP9 video codec support for WebRTC applications. Enterprises need to find the appropriate use cases to capitalize on the enhanced media quality.Continue Reading

• Predicting WebRTC technology trends for 2016

  WebRTC services and technology saw a landmark year in 2015 with major acquisitions and greater adoption. Take a look forward into 2016 to see where WebRTC is headed.Continue Reading

• Video conferencing technology evolution empowers new users

  The video conferencing market, once dominated by large room-based systems for internal company communications, now offers more flexible cloud-based options.Continue Reading

• Do WebRTC and SIP perform the same functions?

  While SIP and WebRTC seem to perform similar functions, WebRTC won't be replacing SIP for enterprise communication anytime soon, according to expert Tsahi Levent-Levi.Continue Reading

• With Edge, Microsoft implements WebRTC browser support

  The new Microsoft Edge browser interoperates with Chrome and Firefox for voice communication. So, is WebRTC browser support finally coming together? Not quite.Continue Reading

• Which WebRTC video codec will prevail?

  Cisco recently announced a new WebRTC video codec named Thor, which joins the fray of other video codecs competing for compatibility dominance.Continue Reading

• Top WebRTC use cases for contact centers

  While many enterprises ought to explore their own WebRTC use cases, contact centers are leading the way in adoption of the browser-based technology.Continue Reading

• Focus on WebRTC use cases to determine if it's right for you

  WebRTC use cases can help organizations identify problems and find solutions with the browser-based technology in order to determine if it's right for them.Continue Reading