Features

Features

• Security solutions for SIP management

  Learn about specific security measures that can protect your oganization in the event of a SIP-based network attack. This chapter excerpt details specific solutions to prevent SIP attacks.  Continue Reading

• Hybrid IP telephony solution essential to network disaster recovery

  The hybrid IP telephony solution implemented by a multi-site media company has improved customer service and increased employee productivity, and it proved its value by ensuring seamless network connectivity during a recent earthquake.  Continue Reading

• What UC is and isn't

  Want to know what unified communications (UC) is and what UC isn't? Find out here and learn about key UC elements and components.  Continue Reading

• Mobile UC solution provides seamless coverage, enhanced voice quality

  Fed up with unreliable cellular service inside its warehouse, a Chicago-based produce distribution company rolled out a mobile UC solution that has improved employee productivity and customer satisfaction.  Continue Reading

• 3M prepares the network for VoIP

  3M Corp. experienced a traffic boost that led network executives to examine possible upgrades that would help traffic flow easily and reliably while also keeping costs reasonable.  Continue Reading

• Cisco Unified Communications Manager Architecture

  Understanding the role that Cisco Unified Communications Manager (CUCM) plays in a converged network from various IT perspectives is necessary for a successful installation and configuration. This chapter describes the architecture, hardware and ...  Continue Reading

• Achieving ROI with unified communications

  At Interop Las Vegas 2008, Don Van Doren will cover UC ROI, communication-enabled business processes, telepresence, high-definition video and which vendors are expected to make the biggest splash.  Continue Reading

• Springer Handbook of Speech Processing

  The Springer Handbook of Speech Processing is widely regarded as a must-read for all telecom professionals. This chapter focuses on how businesses can implement a VoIP system that exceeds expectations and far surpasses the traditional PSTN.  Continue Reading

• Voice and Video Conferencing Fundamentals

  As audio and video conferencing move rapidly into the mainstream, customers and end users are demanding unprecedented performance, reliability, scalability, and security. In Voice and Video Conferencing Fundamentals, three leading experts ...  Continue Reading

• IPTV Crash Course: Chapter 3: The Technology of IP Networks

  Chapter 3 of "IPTV Crash Course" by Joseph Weber and Tom Newberry presents an overview of IP suite data transmission basics and advanced protocols that IPTV utilizes in creating a television service supported by the Internet.  Continue Reading

• Securing VoIP Networks Chapter 7: Key Management Mechanisms

  Key management is a fundamental part of protecting Internet multimedia applications like VoIP, but the protocols can be difficult to design. Securing VoIP Networks explains the current and emerging key management security, amid detailed charts to ...  Continue Reading

• Cisco IP Communications Express: CallManager Express with Cisco Unity Express

  In this chapter, you'll read about some of the more popular Cisco CME phone and call processing features. You will see examples of how these features can be configured and combined to provide a rich and flexible set of functions. You will also see ...  Continue Reading

• How to Cheat at VoIP Security

  Converging voice and data on the same wire, regardless of the protocols used, ups the ante for network security engineers and managers. One consequence of this convergence is that in the event of a major network attack, the organization's entire ...  Continue Reading

• Remote call center agent management: Top ten buzzwords

  Learn more about what's involved in managing remote call center agents with these buzzwords. You'll find out about technology including VoIP, VPN and IVR, as well as important metrics related to remote call center agent management.  Continue Reading

• Voice over IP Fundamentals

  "VoIP: An In-Depth Analysis," discusses some of the issues that both developers and users need to consider when working with VoIP.  Continue Reading

• Comparing VoIP vendors

  For many companies, the tough decision isn't whether to use IP telephony or not -- it's which vendor to choose. We've collected some of Carrie Higbie's tips and tricks for vendor selection, garnered from her "Ask-the-Expert" section. Carrie ...  Continue Reading

• Voice over IP Fundamentals: Chapter 9, 'Billing and Mediation Services'

  Voice over IP Fundamentals: Chapter 9, 'Billing and Mediation Services'  Continue Reading

• Practical VoIP Security: Chapter 1, 'Introduction to VoIP Security'

  The business of securing our private data is becoming more important and more relevant each day. Critical business systems can be compromised regularly and used for illegal purposes. As a result, the practice of information security has become more ...  Continue Reading

• Helping PoE reach its potential

  Power-over-Ethernet is helping bring to organizations and individuals to enjoy the benefits of a wired world. But with success comes greater responsibility. Now that the Power-over-Ethernet standard, or PoE, is so widely adopted—most ...  Continue Reading

• The VoIP bloggers we read

  Over the course of the last year or so, VoIP blog sites have emerged as valuable and trusted resources for VoIP market trends and strategies. Often cited as sources similarly to industry analysts, some VoIP bloggers have managed to harness the power...  Continue Reading

• Speaking of VoIP with Russ Shaw

  Guest commentator Russ Shaw shares his thoughts on voice over IP (VoIP).  Continue Reading

• VoIP series references

  VoIP series references  Continue Reading

• What are media gateways and how do H.323, SIP, MGCP and other support protocols work?

  What are media gateways and how do H.323, SIP, MGCP and other support protocols work?  Continue Reading

• Leaning Guide: What causes VoIP QoS problems?

  Learn what causes VoIP QoS issues in Section 2 of Roger Freeman's VoIP series.  Continue Reading

• Learning Guide: How is transmitting voice different from sending data?

  Learn the differences between voice transmission and sending data over a VoIP network.  Continue Reading

• How does VoIP work? A technical guide to functional VoIP

  By now, you probably have a general idea of what VoIP is, but do you understand how it works? Do you know how many bits are in a conventional PCM voice sample or what "look-ahead" is used for? Do you know which two modes a caller can use to set up a...  Continue Reading

• Paving the pathway to a voice over IP network

  This excerpt describes how VoIP can compete with the reliability of traditional PBX systems, explains how to replace PBX-to-PBX connections with a VoIP network, identifies router interfaces used for connecting various analog devices (I.E., phones ...  Continue Reading

• Adding VoIP to an existing network

  ITKnowledge Exchange member "bklynbound" knows VoIP can save the company money, but finding a solution that will smoothly integrate with bi-coastal PBX partners Avaya and Toshiba Strata could bring more headaches than it's worth. Read the advice "...  Continue Reading