Features

Features

• Voice and Video Conferencing Fundamentals

  As audio and video conferencing move rapidly into the mainstream, customers and end users are demanding unprecedented performance, reliability, scalability, and security. In Voice and Video Conferencing Fundamentals, three leading experts ...  Continue Reading

• IPTV Crash Course: Chapter 3: The Technology of IP Networks

  Chapter 3 of "IPTV Crash Course" by Joseph Weber and Tom Newberry presents an overview of IP suite data transmission basics and advanced protocols that IPTV utilizes in creating a television service supported by the Internet.  Continue Reading

• Remote call center agent management: Top ten buzzwords

  Learn more about what's involved in managing remote call center agents with these buzzwords. You'll find out about technology including VoIP, VPN and IVR, as well as important metrics related to remote call center agent management.  Continue Reading

• What are media gateways and how do H.323, SIP, MGCP and other support protocols work?

  What are media gateways and how do H.323, SIP, MGCP and other support protocols work?  Continue Reading

• Learning Guide: How is transmitting voice different from sending data?

  Learn the differences between voice transmission and sending data over a VoIP network.  Continue Reading

• How does VoIP work? A technical guide to functional VoIP

  By now, you probably have a general idea of what VoIP is, but do you understand how it works? Do you know how many bits are in a conventional PCM voice sample or what "look-ahead" is used for? Do you know which two modes a caller can use to set up a...  Continue Reading