Features

Features

• Contact-center platform supports bank's collaboration vision

  HarborOne Bank needed a tightly integrated Skype for Business contact-center platform. CTO Wayne Dunn discusses the bank's collaboration and contact-center roadmap.  Continue Reading

• Team collaboration apps face centralized vs. decentralized deployments

  The adoption of team chat apps has risen sharply in the past year. But as these collaboration tools gain traction, what's the best deployment approach for enterprises?  Continue Reading

• How to select a communications platform as a service

  Identifying the best communications platform as a service for your company is a complex task. This guide shows you how to evaluate vendors and buy the right CPaaS.  Continue Reading

• Zoom meetings jettison complex video infrastructure

  With cloud-based video meetings from Zoom Video Conferencing, businesses can host collaborative online meetings in the office and on mobile devices without a complex video conferencing infrastructure.  Continue Reading

• Team messaging apps go mainstream, could have ripple effect

  As team messaging applications such as Slack and Cisco Spark grow in popularity, they could decrease reliance on email, 1-800 customer service numbers and even LinkedIn.  Continue Reading

• WebEx video conferencing software evolves with the times

  Cisco's WebEx video conferencing software provides large and small companies with features such as screen sharing, meeting recordings and multiple presenters for events.  Continue Reading

• Acquisition, rebrand and financing spark the Fuze UCaaS platform

  With the help of a video conferencing acquisition, a subsequent rebranding and sizable investor support, the Fuze UCaaS portfolio has had an eventful year.  Continue Reading

• Polycom video conferencing system offers widespread capabilities

  Polycom's video conferencing system provides companies of all sizes with flexible deployments for mobile devices, desktop computers and meeting rooms.  Continue Reading

• Skype for Business video conferencing meshes with Office 365 plans

  Businesses can deploy Skype for Business video conferencing either as a stand-alone tool or as part of Office 365. Third-party vendors provide endpoint and infrastructure support.  Continue Reading

• UCaaS-to-SaaS integrations lend competitive advantage in enterprise

  SaaS integrations that connect UCaaS platforms with business-critical systems such as Salesforce can dramatically improve the efficiency of existing workflows in the enterprise.  Continue Reading

• Examining Cisco video endpoints, infrastructure and mobility

  Besides WebEx, Cisco video conferencing offers a range of options, including endpoint agility, robust infrastructure, and mobile and desktop capabilities.  Continue Reading

• Lifesize Cloud offers alternative to traditional video conferencing

  Cloud-based video conferencing, such as Lifesize Cloud, helps businesses implement scalable video systems while also curbing costs and IT resources.  Continue Reading

• Video conferencing standards, protocols and interoperability

  Irwin Lazar explains what video conferencing standards and protocols are and why they are necessary to enable interoperability and promote successful video communications.  Continue Reading

• A look at two Citrix GoTo virtual meeting room products

  The Citrix GoTo family of virtual meeting room products, including GoToMeeting and GoToWebinar, offers online meeting flexibility, but lacks interoperability with other systems.  Continue Reading

• Exploring the Blue Jeans video conferencing service and apps

  High interoperability with other video conferencing providers and no on-premises hardware are the fabric of the Blue Jeans video conferencing service.  Continue Reading