Features

Features

• Skype vs. Google Voice: Feature-by-feature showdown

  Two companies are competing to rule the free-VoIP market. This chart offers a feature-by-feature comparative look at Skype vs. Google Voice.  Continue Reading

• Is video collaboration the obvious fix for conference-call blues?

  Conference-calls can be stressful and confusing with a large group of people on the line. Is video-conferencing the cure to this problem?  Continue Reading

• Secure video conferencing: Auto-answer can be risky

  Enterprises concerned about secure video conferencing need to assess the risk posed by the auto-answer feature, which could open the door for snooping by unwanted visitors.  Continue Reading

• TCO metrics key, but complex in IP telephony systems deployment

  Total cost of ownership (TCO) metrics for new IP telephony systems are often overlooked by enterprises, according to a new study, but other factors rank high in importance.  Continue Reading

• Top unified communications definitions for UC professionals in 2011

  After crunching numbers to see which unified communications definitions our readers searched for most in 2011, one thing's clear: As UC evolves, you like to return to the basics.  Continue Reading

• Cisco Unified Contact Center Enterprise: Inside the IP contact center

  This chapter from "Cisco Unified Contact Center Enterprise" details differences among Cisco's Unified Contact Center, Unified Intelligent Contact Manager and other portfolio items.  Continue Reading

• Managing mobile unified communications in a BYOD environment

  Find out the first steps you should take when managing mobile unified communications in a bring your own device (BYOD) environment.  Continue Reading

• Google, Google+ and Circles set the world a spin again

  Google+ takes on the epic challenge of digitally organizing our complex, real-life relationships with Circles.  Continue Reading

• Deploying video management software can aid video conferencing support

  Part five of our video conferencing Expert Lesson explores deploying dedicated video management software to help support high-quality video conferencing tools and content.  Continue Reading

• Do enterprises want to dump the desk phone for a softphone?

  Plenty of vendors tell UC managers that it's time to replace wired desk phones with softphone applications on laptops or UC apps on mobile devices. But is anyone really doing it?  Continue Reading

• Video over Wi-Fi: Planning and support considerations for UC managers

  As more UC users go mobile, video over Wi-Fi will present support issues. UC managers must work with network engineers on wireless LAN design, configuration and troubleshooting.  Continue Reading

• SIP video conferencing systems: A standardized approach to integration

  Vendors are moving toward SIP video conferencing for system integration. Our Expert Lesson details how SIP-based video conferencing solutions lay key UC architecture groundwork.  Continue Reading

• Mobile unified communications client overview: Connecting users

  Mobile unified communications can be a boon to user productivity, but supporting a mix of users and mobile devices can be a nightmare. Learn about apps to link devices to the IP telephony infrastructure.  Continue Reading

• Asterisk SCF: Enterprise-class open source VoIP and UC

  The new Asterisk SCF framework could transform the open source VoIP software into an enterprise-class unified communications platform with the scalability needed by enterprises and the agility required by the cloud. Digium is reengineering ...  Continue Reading

• Virtual call center

  Virtual call center solutions enable enterprises to put the best people on the phone without having to put them in the same building. With a myriad of both hosted and on-premise options available, finding the right virtual call center package for ...  Continue Reading